6/10 Okay
Karl
Travelled with family
1 Jul 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appreciation for Your Customer - I Guess Not.
I would have given this property and outstanding rating as our stay was pleasant right up to the last five minutes. That's when the Manager (Owner) blew it.
To start with, the property is an old hotel. But, it was completely updated recently and it is quite nice, and clean. The rooms are very good. Beds are nice and linens are first rate. It is quite different than it was a few years ago under a different brand. The pool is nice and the whirlpool as well. Breakfast is what you would expect. Waffles, Toast, Cereals, Coffee and Juice. No issues at all. The hotel staff was quite friendly and welcoming as well. Internet was strong. No issues. I was able to do work at the table. Cable TV is alright. Until the last five minutes.
I was working and had a long video call. The call ran to 11:10 AM. We were leaving after the call. At 11:10 the housekeeper knocked. I told her we were cleaning up to leave. She was very nice and stated it was not a problem. She would come back. Not two minutes later, the Manager comes and knocks on the door. I find him tapping his wristwatch. He says to me "Checkout at 11:00. You need to get out." I explained to him that we were cleaning up and leaving. "He said 11:00 checkout, you need to leave". VERY RUDE. Unappreciative of the customer. Stomped off as if I was costing him business by not being out at 11:00 on MONDAY MORNING.
There you have it. I will not return to this hotel now.
We did clean up the room, stripped the beds, and piled the towels.
Karl
Stayed 2 nights in Jun 2025
