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4.3 out of 5

"Loved the hotel, the big open spaces of our accommodation the beds were great, the place was so nice and clean had all the best amenities the view was ... " More

By a verified traveller on Fri 20 Oct 2023

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Hotel Description

A luxury stay in Port Douglas awaits you at Pool Port Douglas. Within a 20-minute stroll, you'll find Four Mile Beach and Wildlife Habitat. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washing machines.

Each apartment is individually decorated and features a Smart TV with digital channels, along with free WiFi, a balcony or patio, and a sitting area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A living room, a separate tub and shower, and a coffee/tea maker are also available. Weekly housekeeping is available.

Enjoy the pool loungers along with access to a driving range and scooter/moped rentals. Added amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Port Douglas aparthotel, you'll be 4.3 km (2.7 mi) from Crystalbrook Superyacht Marina and 4.3 km (2.7 mi) from Flagstaff Hill.

3 Bedroom Plunge Pool

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

3 Bedroom Swim-up Pool View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

2 Bedroom Swim-up Pool View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

2 Bedroom Sunset Pool View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

3 Bedroom Sunset Pool View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Pool Port Douglas ratings based on 154 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pool Port Douglas

Everyone (45) Couples (34) Family (70)
5 out of 5
Loved the hotel, the big open spaces of our accommodation the beds were great, the place was so nice and clean had all the best amenities the view was amazing the pool was incredible. LOVED IT ALL

Posted by on 20 Oct. 2023

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Comment from Hotel Management

20 Oct. 2023 by Heather

Thank you so much for your review. We are glad you enjoyed your accommodation and views. We are very fortunate to have a beautiful outlook and amazing large pools. We look forward to welcoming you again.

5 out of 5
Being able to watch over your kids swim from your own room is bliss!

Posted by on 11 Aug. 2023

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Comment from Hotel Management

14 Aug. 2023 by Pool Resort Port Douglas

Hi Kane,Thanks so much for your staying with us!We really appreciate your feedback.Kind regards,The Pool Resort Team

4 out of 5
Nice and modern resort with easy access to the pools. Very nice and friendly staff. Spotless clean. Perfect for couples, family with kids, young people.

Posted by on 27 Jul. 2023

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Comment from Hotel Management

27 Jul. 2023 by The Pool Resort Team

Hi Simona,Thanks so much for your review! Glad you enjoyed your stay with us & hopefully we will see you again soon!Kind regards,The Pool Resort Team

5 out of 5
AAA . Had a fabulous week at Pool Resort. Heather and the team were very helpful with all the right information about local attractions and eateries. No hesitation in recommending Pool Resort for a relaxing break. Decent sized apartment and comfortable bed. Will definitely return..

Posted by on 17 Jul. 2023

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Comment from Hotel Management

18 Jul. 2023 by The Pool Resort Team

Hi Brett,Thanks so much for staying with us! We really appreciate you taking the time to write us a review. It was an absolute pleasure having you stay with us & we hope to see you back again!Kind regards,The Pool Resort Team

5 out of 5

Posted by on 18 Jun. 2023

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Comment from Hotel Management

11 Jul. 2023 by The Pool Resort Team

Hi Catherine,Thanks so much for staying with us and thanks for your feedback!Kind regards,The Pool Resort Team

5 out of 5
The pool was the best. There was nothing I didn't like

Posted by on 1 Jun. 2023

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Comment from Hotel Management

2 Jun. 2023 by Heather

HI Prue,Thank you for a wonderful review. We are lucky to have an amazing pool and so glad you enjoyed it. We look forward to seeing you again.Kind RegardsPool Resort Team

5 out of 5

Posted by on 31 May 2023

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Comment from Hotel Management

1 Jun. 2023 by Heather

Hi George,We are so glad you enjoyed your stay. We look forward to seeing you again.Kind RegardsPool Resort Team.

4 out of 5
This property was relaxing. Well maintained a friendly well presented resort with amazing customer service. Ali recommend a short getaway or a long stay

Posted by on 6 Jan. 2023

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Comment from Hotel Management

7 Jan. 2023 by Heather

Hi Greg,We are glad you enjoyed your getaway and found our property relaxing and friendly. We look forward to seeing you again.

5 out of 5
From start to finish our experience was exceptional. The staff were lovely and the accommodation and amenities were perfect. The perfect stay! Thank you 😊

Posted by on 17 Nov. 2022

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Comment from Hotel Management

18 Nov. 2022 by The Pool Resort Team

It was an absolute pleasure having you stay with us!Our team really appreciates your feedback.We are thrilled you enjoyed your Port Douglas getaway and we hope to see you back very soon!Kind regardsThe Pool Resort Team

5 out of 5
Very good facilities and as the name suggests a great pool complex.

Posted by on 24 Oct. 2022

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Comment from Hotel Management

25 Oct. 2022 by The Pool Resort Team

Hi Shane,Thanks so much for staying with us and we are so happy you enjoyed your Port Douglas holiday!Kind regards,The Pool Resort Team

Property Features

As a guest of Pool Port Douglas, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. An area shuttle within 5 km and an airport shuttle (available on request) are available for a fee. The luxury Pool Port Douglas also features a garden, a picnic area, and laundry facilities. Free self parking is available. This 4.5-star Port Douglas aparthotel is smoke free.

  • 54 guestrooms or units
  • 2 levels
  • 5 buildings
  • Built in 2007
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Separate living room
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle, area shuttle within 5 km, and shopping center shuttle available for a surcharge
  • Parking: Free self parking

Room Amenities

Pool Port Douglas offers 54 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate sitting areas. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 50-inch Smart televisions come with digital channels and Netflix. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer
  • Private balcony or patio
  • Separate bedroom
  • Sitting area
  • Smart television
  • Digital channels
  • Netflix
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Separate shower and tub
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 8:30 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

Pool Port Douglas offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 8:30 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 35.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and Eurocard. Cash is not accepted.

For guests' safety, the property includes a smoke detector and outdoor lighting in each accommodation. The property is professionally cleaned. Contactless check-in is available.

  • No lifts
  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 8:30 AM
  • Front desk closes daily at 5:00 PM
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Children stay free - maximum age 3
  • Guest will receive an email before arrival 24 hours
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property follows sanitisation practices of CovidClean (Safehotels - global expert)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 50 per person (one-way)
  • Airport shuttle fee per child: AUD 35 (one-way), (from 2 to 11 years old)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 35.0 per night
  • High chair fee: AUD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pool Apartment Port Douglas
  • Pool Port Douglas
  • Port Douglas Pool
  • Pool Hotel Port Douglas
  • Pool Resort Port Douglas Hotel Port Douglas
  • Pool Port Douglas Apartment
  • Pool Port Douglas Aparthotel
  • Pool Port Douglas Port Douglas
  • Pool Port Douglas Aparthotel Port Douglas

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.