Family Accommodation Port Isaac

Room was lovely, clean, spacious and modern with a beautiful view of the garden. The food was delicious both dinner and breakfast. The buffet breakfast was the best I've had. All the staff were friendly and helpful. Nice spa area with good showers in the changing room. Very happy, would stay again.

We booked to stay in a “luxury apartment” in a castle, they put us in an another building away from the castle instead! This building backed onto a building site complete with noisy vehicles, mess and a skip! Rear windows were filthy. Seaview was obstructed by a hill directly in front (the castle was at the top of the hill, and the accommodation they put us in was a few minutes walk below that). Told on arrival they wouldn’t be cleaning during our 4 night stay. When we questioned this, hotel reception staff were rude and tried to gaslight us by saying we should have known and that we didn’t know what self catering accommodation meant! There was no soundproofing, so we could clearly hear the people above us, children running around and children’s electronic toys being played with again and again. The hotel restaurant bizarrely specialises in a combination of pizza and borscht. The hotel clearly know that their listing is not accurate. Instead of trying to address our concerns, they were rude and bordering on menacing. Because the situation was so unpleasant and so bizarre, we did some research and discovered this has been going on a long time. They use a PR agency to create fake reviews. Please see my photos so you can make an informed decision! If I’d wanted to stay in a horrible building with no privacy and no soundproofing and no cleaning and no services, I wouldn’t have needed to pay the prices that Camelot Castle Hotel are charging.

Always a great stay, with helpful friendly staff. Thanks for always being a reliable team proving a strong service. Look forward to my next stay