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4.5 out of 5

"We enjoyed our stay except having booked for 8 days I would have expected staff to drop in and check our supply of essentials such as toilet paper and ... " More

By a verified traveller on Thu 28 Mar 2024

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Hotel Description

At Mantra The Observatory you'll be within steps of Port Macquarie Astronomical Association Observatory and Town Beach. Highlights at this beach aparthotel include 2 restaurants, an indoor swimming pool, and free self parking.

You can enjoy a flat-screen TV with digital channels, and each apartment features free WiFi, a balcony, and a hair dryer. An iron/ironing board, designer toiletries, and a phone are also available. Weekly housekeeping is available.

The seafood restaurant, Scampi's Seafood, is open for lunch and dinner. At the aparthotel's own lounge bar, you can stop for a drink. Enjoy the spa tub and sauna. Other amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities.

Sights within a 10-minute walk of this 3.5-star Port Macquarie aparthotel include Mid North Coast Maritime Museum and Oxley Beach.

Ocean View Hotel Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$239* Per night/room 14 Apr. - 15 Apr.

1 Bedroom Courtyard View Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Bedroom Deluxe Oceanview Apartment

Bed Count 2 King Beds Maximum Occupancy 4 Max

3 Bedroom Park View Apartment

Bed Count 2 King Beds Maximum Occupancy 6 Max

3 Bedroom Ocean view Apartment

Bed Count 3 King Beds Maximum Occupancy 6 Max

2 Bedroom Park View apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

Mantra The Observatory ratings based on 515 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mantra The Observatory

Everyone (233) Couples (194) Family (79)
4 out of 5
We enjoyed our stay except having booked for 8 days I would have expected staff to drop in and check our supply of essentials such as toilet paper and replace the towels. The ceiling fan was covered in dust which hadn't been cleaned in a long time and the carpets are well beyond their life expectancy which made it a little unpleasant. Loved the shower and the supply of soap and shampoo. Body lotion was a nice touch! Great king size bed and wonderful clean sheets and pillows! Thanks!

Posted by on 28 Mar. 2024

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5 out of 5
All staff were pleasant, helpful and you could see they loved their jobs. Provided exceptional customer service.

Posted by on 27 Mar. 2024

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5 out of 5

Posted by on 18 Feb. 2024

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Comment from Hotel Management

12 Mar. 2024 by The Observatory

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

5 out of 5
Great location overlooking the beach, easy underground parking, great pool / sauna, easy walk to beach and local amenities.

Posted by on 7 Feb. 2024

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Comment from Hotel Management

12 Mar. 2024 by The Observatory

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4 out of 5
Convenient

Posted by on 31 Jan. 2024

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Comment from Hotel Management

12 Mar. 2024 by The Observatory

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4 out of 5
Staff at Check-in were friendly. Disappointed that we didn't get the room that we asked for. Dont assume that when you pay for a waterview room that you will get one. Once again we got a 1st floor park view with a glimpse of the ocean. Even after requesting a top floor unobscured view a month prior and ringing to check 3 days before. Room wasn't as clean as it could have been. Orange juice spilled in the fridge, coffee table not cleaned marks and dust around bathroom skirting boards. Handwash with hair conditioner in shower instead of shampoo no shower cap. Aircon leaked onto the carpet.

Posted by on 30 Jan. 2024

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Comment from Hotel Management

12 Mar. 2024 by The Observatory

Thank you for taking the time to tell us about your experience at the Mantra The Observatory Port Macquarie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4 out of 5
Only negative is is there’s no air con in bedroom it’s very hot. Spacious rooms, plenty of space. Love, love the indoor pool great when it’s bad weather. Staff very friendly and helpful, Will definitely come back again.

Posted by on 28 Jan. 2024

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Comment from Hotel Management

12 Mar. 2024 by The Observatory

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2 out of 5
So this property looks fantastic but there are some downsides. Let's start with the positives. It is right across the road from the beach and on the outskirts of the CBD so it is convenient to walk everywhere and the facilities such as the pool are fantastic. It looks modern and refreshed from the outside and the lobby. But that is where it stops. The courtyard view room is more like a view on some empty blocks, run down buildings and graffiti. The rooms are a good size but very dated with paint chips on the walls, doors that are scratched and damaged and the carpet just looks old. But it gets worse, there is an air conditioner but it is in the loungeroom only and wasn't working very well so would not cook the room and there was no hope of getting any cool air to the bedroom due to it's positioning, whilst the bedroom did have a fan it was fighting an loosing battle against the air-conditioning unit that was blowing it's hot air against the glass door to the bedroom, meaning a cool nights sleep is not possible in this room. To top it all off the smell in the hallway outside the lifts where the rubbish shoot was smelt like the demons of hell had escaped and were coming to get you. A nice location but an old and tired hotel that is not worth the premium price

Posted by on 15 Jan. 2024

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Comment from Hotel Management

22 Jan. 2024 by The Observatory

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

5 out of 5

Posted by on 8 Jan. 2024

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Comment from Hotel Management

9 Jan. 2024 by The Observatory

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4 out of 5
Well appointed, nicely decorated apartment however, the streetlights were bright in our room at night with only Roman blinds.

Posted by on 16 Nov. 2023

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Comment from Hotel Management

9 Dec. 2023 by The Observatory

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Property Features

Mantra The Observatory offers its guests an indoor pool, a spa tub, and a sauna. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A library, a terrace, and tour/ticket assistance are also featured at Mantra The Observatory. Free self parking is available. This 3.5-star Port Macquarie aparthotel is smoke free.

  • 85 guestrooms or units
  • 7 levels
  • 3 buildings
  • 2 dining venues
  • Built in 2009
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Mantra The Observatory offers 85 accommodations with designer toiletries and hair dryers. Rooms open to balconies. Flat-screen televisions come with digital channels. This Port Macquarie aparthotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided weekly.

  • Private balcony
  • Flat-screen television
  • Digital channels
  • Kitchenware
  • Cribs (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)

Food & Drink

Scampi's Seafood - This seafood restaurant serves lunch and dinner.

Milkbar Town Beach - This café serves breakfast only. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7 PM

Special check-in instructions:

The front desk is open daily from 7:30 AM - 9:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:30 AM - 9:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7:30 AM
  • Front desk closes daily at 9:00 PM
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Observatory Hotel
  • Observatory Hotel Port Macquarie
  • Observatory Port Macquarie
  • Observatory Resort Port Macquarie
  • The Observatory Hotel Port Macquarie
  • Observatory Aparthotel Port Macquarie
  • Observatory Aparthotel
  • Mantra Observatory Hotel Port Macquarie
  • Mantra Observatory Hotel
  • Mantra Observatory Port Macquarie
  • Mantra Observatory
  • Mantra Observatory Aparthotel Port Macquarie
  • Mantra Observatory Aparthotel
  • Mantra The Observatory Aparthotel
  • Mantra The Observatory Port Macquarie
  • Mantra The Observatory Aparthotel Port Macquarie
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.