Best Western - accommodation in Pozzuolo Martesana

Wonderful check in, room ready early. Concierge made reservations for us at a lovely restaurant Mamma Rosa. Room nice and comfortable and clean.

Very nice location close to train station. We arrived early and we felt very unwelcomed initially, but after waiting about an hour in the lobby before storing bags, they were able to grant us an early checkin. The room was incredibly clean and the rest of the stay was very pleasant. The only thing that is truly bothersome are the loud sounds of the key cards when you open the door. It is almost like an alarm and would wake me up whenever adjacent rooms would open at night. It was quite startling. AC worked well, elevators were fast and amenities were great.

This was a great 4 night stay. Room was good, the pool was great ( note it’s about waist depth), the roof top bar was nice and laundry we requested to be done was returned later the same day . The breakfast was really good but every day was consistently understaffed . The staff were working extremely hard and efficiently but every day we had to wait for clean plates ( some of which weren’t clean) , glasses for juice , cups for coffee, buns, bread etc which was very frustrating . Although they were trying to check room numbers on entry and collect payment if needed they were so busy and so many people were coming in they walked straight in so who knows if they should have paid or not . Again the staff were fantastic but more staff need to be there . ( and we weren’t there at the peak times noted in the elevators )