10/10 Excellent
Zachary
Travelled with family and small children
28 Jan 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was great. The lady who checked my in and the guy who checked me out were super friendly. My daughter loved the "fresh baked cookies" in the evening, and my wife and daughter enjoyed the breakfast very much.
The pool was clean (though brace yourself for the humidity), outside was relatively well kept and clean. The room was immaculate, the bathroom was modern and spacious, and there wasn't *too* much hallways noise at night. The hallways noise was families though, and that is of course much preferred to crazy couples fighting etc.
The area around the hotel is safe, the mall is walking distance, along with some decent restaurants (be warned the Prescott Mall is a mall in name only, but still a decent place to kill time).
Only two VERY minor complaints. The elevator runs slow but still seems safe. You can tell from the front desk staff who cares about their guests and who is there for a paycheck. The younger lady who checked us in on Friday could go to any hotel in the world and succeed because she really made us feel at home. You could absolutely tell she genuinely cared about service. The other front desk staff were not bad, and their service was definitely up to par, but it was clear that if there was an issue who we could count on to go the extra mile to make it right, and who we'd dread talking to.
That being said, there were NO issues, and I had several conversations with other guests about how wonderful the hotel is. Highly recommend!
Zachary
Stayed 2 nights in Jan 2024