6/10 Okay
Amanda
19 May 2025
Liked: Staff & service
I wanted to give this resort more stars but unfortunately I could not. The island itself is unbelievable.
The entertainment staff, guest services, beach staff, restaurant staff are all some of the best people I have ever met in my life. We will never forget how incredible these particular staff members were especially Tash and Barbie.
The resort is still believe but a little run down. Our room was very spacious which we loved but it needed some TLC even though it stated just renovated. Cleaning needs to be a little more in depth prior to check ins.
The grounds were very dry and unkept. You can’t walk through the grass as they are covered in fire ants. The kids area needs updating. A basic trampoline and outdated plastic play slide etc.
The pool is amazing but not cleaned throughout the day. There is alot of leaves floating around etc. The pool lounge floats are all torn up and dirty.
The drinks were OK. The food was delicious. The street festival is definitely the best experience of it all.
There is no way to eliminate housekeeping from coming into your room. No privacy door hanger or button to say do not enter.
We were often told throughout our stay that they loved our outfits etc and everyone kept asking us which room are you in. We kept our valuables in the safe the entire time. My husband packed us up on our last day and went down to grab breakfast. He called and had the bell man grab our bags so we could enjoy some more of the beach before we left.
Amanda
Stayed 6 nights in May 2025