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The Palms Turks and Caicos

5.0 star property
Luxury resort on the beach, with outdoor pool

Photo gallery for The Palms Turks and Caicos

Outdoor pool
On the beach, white sand, sun-loungers, beach towels
Lobby
On the beach, white sand, sun-loungers, beach towels
Couples treatment room(s), sauna, hot tub, body treatments, aromatherapy

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • Room service
  • Gym
The current price is NZ$1,362
includes taxes & fees
23 Aug - 24 Aug

Explore the area

View map
Grace Bay Beach, Providenciales, Providenciales
  • Providenciales Beaches
    ‪1 min walk‬
  • Grace Bay Beach
    ‪3 min walk‬
  • The Regent Village Shopping Mall
    ‪20 min walk‬
  • Providenciales (PLS-Providenciales Intl.)
    ‪14 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Ocean View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Deluxe Suite, 2 Bedrooms, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Suite, 2 Bedrooms, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Beach view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 2 Bedrooms, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Oceanfront

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Beach view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 Bedroom, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Pool View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse, 1 Bedroom, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Penthouse, 1 Bedroom, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Suite, 1 Bedroom, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Oceanfront

8.0 out of 10
Very good
(4 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite

9.4 out of 10
Exceptional
(81 reviews)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LED TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 3 Bedrooms, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Penthouse, 3 Bedrooms, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Beach view
  • Sleeps 8
  • 3 King Beds

View all photos for Suite, 3 Bedrooms, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 3 Bedrooms, Ocean View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Ocean view
  • Sleeps 8
  • 3 King Beds

View all photos for Deluxe Suite, 3 Bedrooms, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Suite, 3 Bedrooms, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Beach view
  • Sleeps 8
  • 3 King Beds

View all photos for Suite, 2 Bedrooms, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Pool View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 3 Bedrooms, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 3 Bedrooms, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Beach view
  • Sleeps 8
  • 3 King Beds

View all photos for Penthouse, 2 Bedrooms, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Penthouse, 2 Bedrooms, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Beach view
  • Sleeps 6
  • 2 King Beds

Penthouse, 3 Bedrooms, Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Down duvet
Ceiling fan
  • Sleeps 8
  • 3 King Beds

Penthouse, 1 Bedroom, Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Down duvet
Ceiling fan
  • Sleeps 4
  • 1 King Bed

Penthouse, 2 Bedrooms, Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Down duvet
Ceiling fan
  • Sleeps 6
  • 2 King Beds

About the area

Providenciales

A luxury stay in Providenciales awaits you at The Palms Turks and Caicos. Within steps you'll find Lucayan Archipelago and Providenciales Beaches. Highlights at this beachfront resort include 2 restaurants, 3 bars/lounges and a full-service spa. .A relaxing day at The Spa at the Palms can include beachside massages, body wraps and body scrubs along with aromatherapy and thalassotherapy. At the resort's own poolside bar, you can stop for a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and free kids' club. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Plus you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. Each morning free buffet breakfast is offered between 7:30 AM and 10:00 AM. There's also the convenience of free valet parking. .With a stay at this 5-property class Grace Bay resort, you'll be 0.4 km (0.2 mi) from Grace Bay Beach.
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What's nearby

  • Providenciales Beaches - 1 min walk - 0.0 km
  • Grace Bay Beach - 3 min walk - 0.3 km
  • The Regent Village Shopping Mall - 20 min walk - 1.7 km
  • Coral Gardens Reef - 5 min drive - 1.8 km
  • Turtle Cove Marina - 9 min drive - 4.8 km

Getting around

  • Providenciales (PLS-Providenciales Intl.) - 16 min drive

Restaurants

  • ‪Arizona - ‬12 min walk
  • ‪Schooner's Restaurant - ‬10 min walk
  • ‪Bobby Dee's - ‬10 min walk
  • ‪Barefoot By the Sea at Beaches - ‬9 min walk
  • ‪The Cricketer's Public House - ‬8 min walk

About this property

The Palms Turks and Caicos

Luxury resort on the beach, with outdoor pool
The Palms Turks and Caicos offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a hot tub, and a fitness centre are also featured at the luxury The Palms Turks and Caicos. Free self parking and valet parking are available.

This 5-star Providenciales resort is smoke free.

  • 72 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
The Palms Turks and Caicos offers 72 accommodations with a safe and free newspapers. Rooms open to balconies or patios. Pillowtop beds feature down duvets and premium bedding. LED televisions come with premium digital channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottles of water and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Spa at the Palms has 12 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Languages

English

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The Shore Club Turks and Caicos

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.7 out of 5, Exceptional, 852 reviews
The price is NZ$1,328
includes taxes & fees
22 Aug - 23 Aug
The Shore Club Turks and Caicos

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Things to do

  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Personal motorised watercraft
  • Pilates classes
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • In-room babysitting
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palms Turks and Caicos

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Regent Palms
Regent Palms Condo
Regent Palms Condo Providenciales
Regent Palms Providenciales
Palms Turks Caicos Hotel Providenciales
Palms Turks Caicos Hotel
Palms Turks Caicos Providenciales
Palms Turks Caicos
Regent Hotel Providenciales
The Palms, Turks And Caicos Providenciales
Turks Caicos Palms
The Regent Palms Hotel Providenciales
The Palms Turks Caicos
The Regent Palms
Palms Turks Caicos Resort Providenciales
Palms Turks Caicos Resort
The Palms Turks Caicos
The Palms Turks and Caicos Resort
The Palms Turks and Caicos Providenciales
The Palms Turks and Caicos Resort Providenciales

Frequently asked questions

What is the cancellation policy at The Palms Turks and Caicos?

The Palms Turks and Caicos offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Palms Turks and Caicos?

As of 17 Aug 2025, prices found for a 1-night stay for 2 adults at The Palms Turks and Caicos on 23 Aug 2025 start from NZ$1,362.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Palms Turks and Caicos?

Yep, The Palms Turks and Caicos has a free self car park and free valet parking.

Are there any beaches close to The Palms Turks and Caicos?

Yep, The Palms Turks and Caicos is on Providenciales Beaches, which travelers give top marks. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at The Palms Turks and Caicos?

Yep, The Spa at the Palms is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does The Palms Turks and Caicos have a pool?

Yep, and guests love it! The Palms Turks and Caicos has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at The Palms Turks and Caicos?

The Palms Turks and Caicos features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes The Palms Turks and Caicos a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at The Palms Turks and Caicos.

Is The Palms Turks and Caicos family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that The Palms Turks and Caicos is a hit with families.

Does The Palms Turks and Caicos serve breakfast?

Yep, our visitors speak well of the free buffet breakfast here! Available daily from 7:30 AM to 10:00 AM, this is the place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at The Palms Turks and Caicos?

No, The Palms Turks and Caicos does not offer an airport shuttle service.

Is there a bar or restaurant at The Palms Turks and Caicos?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Palms Turks and Caicos?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at The Palms Turks and Caicos?

No, pets and service animals are not allowed.

The Palms Turks and Caicos Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 725 out of 1004 reviews
Rating 8 - Good. 175 out of 1004 reviews
Rating 6 - Okay. 61 out of 1004 reviews
Rating 4 - Poor. 24 out of 1004 reviews
Rating 2 - Terrible. 19 out of 1004 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Max

Relaxing
Stayed 1 night in May 2025

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the pool area was wonderful. The beach was inviting and always had plenty of chairs. The staff bent over backwards for us, always ready to put towels on our chairs and offer us food and drink. It was such a relaxing and wonderful vacation.
Stayed 7 nights in Apr 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Jane, Emilienne, Mark, Roodelyne, Ellisona and all the staff were fantastic. So helpful and did everything with a big smile. They all felt like family by the end of our stay. Both restaurants were delicious. The clothing shop had all my favorite brands. The convenient store was perfect for snacks and sunscreen refills. The property is gorgeous. Pool area is fantastic. Beaches can’t be beat. I give it a 10/10. We will definitely be back to the Palm TC. We didn’t want to leave!
Stayed 7 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful, clean, small resort with a very friendly staff. Breakfast every morning was wonderful. The omelets were the best ever. Our room was very nice and clean. T here is only 1 pool so that was pro
Stayed 7 nights in Apr 2025

10/10 Excellent

shawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with staff to match. We will return soon!!!!
Stayed 4 nights in May 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

Hotel was very clean and the staff was friendly. It was not over crowded and didn't have any issues with securing beach chairs and umbrellas or a spot at the pool. The grounds were well manicured and once you walked into the resort it was very peaceful and quiet. Beach is gorgeous!
Stayed 4 nights in Apr 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
You never have to leave property
Stayed 4 nights in Apr 2025

4/10 Poor

Amber

Travelled with partner
Liked: Amenities
Disliked: Staff & service
This should not be considered a 5 star hotel. Our experience here was absolutely not worth the money we spent. The service was not 5 star service! I've received better service from a holiday inn. Our room was very nice and clean. The beach access was great. The pool is okay. There was pee all over the pool bathroom floor, which unfortunately ended up on my clothes so I was soiled in someone else's urine. They did not comp my dry cleaning. The fire alarm went off and I had to evacuate my room. No one was in a rush to fix it or apologize for the inconvenience. I stood outside for over 20 minutes with other guests, while I needed to be inside getting ready for a wedding. I asked for an early check in, they wouldn't accommodate. Even after I had someone else's pee on my clothes. They sent up a fruit plate but it wasn't enough. No one was happy to greet or take care of us. I ordered a frozen drink by the pool and they just let it sit there and handed it to me melted... I tried to order room service at 10:30, they closed at 11pm and told me the Chef had already left. There are no other food options near by. Nothing is walkable. We will not be going back. We had some bad luck, I'm sure it wasn't terrible for everyone but overall it was a bad experience. They had plenty of opportunity to make it better but fell short each time.
Stayed 2 nights in Apr 2025

10/10 Excellent

Thomas Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach
Stayed 4 nights in Apr 2025

10/10 Excellent

Karim, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a magnificent property. It's absolutely beautiful. The staff was amazing and the food was excellent at the resort. There's not really much besides a little downtown area in Grace Bay (that you can walk to) for entertainment but we were happy with just hanging out at the resort and enjoying the pool, beach, food and drinks. The room was nicer than we expected too. All in all, a five star experience!
Stayed 6 nights in Apr 2025

10/10 Excellent

Melissa Dias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation ever!
Stayed 7 nights in Apr 2025

10/10 Excellent

fernando

Stayed 4 nights in Apr 2025

10/10 Excellent

Brendan

Stayed 4 nights in Apr 2025

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were phenomenal, the resort was immaculate, the pool and beach are A1! I loved my stay here! Would definitely return. Great for families couples, or solo
Stayed 4 nights in Apr 2025

10/10 Excellent

Jerrold

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arranged a three generation stay at the Palms, and it exceeded our expectations. There was a great many things that we liked about The Palms-the quality of the villas, the swimming pool and beach (both perfect for little children), the complimentary breakfasts, and the location. However, what was most striking was the quality of the staff. Everybody we interacted with was consistently pleasant and helpful, and patient with children. This included the people who helped set up at the beach and the pool, the guys who distributed towels, the woman who cleaned our rooms, the people at the front desk/concierge, and the restaurant staff. While everybody was lovely I want to single out Jane, who was a hostess, seated us for breakfast each morning, and made sure the smallest child was well taken care of. But that level of service was shown by everybody we interacted with, throughout our stay. There are a couple of things to consider to make the property even more perfect. There are a lot of choices at breakfast, and it would be good if they offered plain or greek yogurt along with flavored sweetened yogurts-they had plain yogurt but we had to ask for it. Second, The Palms has a surprisingly well equipped fitness center/gym, which is well used. As a result, it's actually too small for the number of people who want to use it in the morning. Add more floor space for stretching or other workout routines. All told, a great vacation
Stayed 6 nights in Apr 2025

10/10 Excellent

Zakiya Adjua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay on a lovely property. They were accommodating when I had to make adjustments to my travel plans when an issue came up causing me to miss my flight and I had to arrive the next day.
Stayed 4 nights in Apr 2025

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel and gorgeous beach!
Stayed 7 nights in Mar 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palms in an exceptional experience. The staff is friendly and accommodating. Restaurants are very good. The location is probably the best sight on the Grace Bay beach. The grounds are very well maintained. The only possible way to improve this place would be a larger gym. However, it has everything you need, it’s just a bit small when several people are working out.
Stayed 5 nights in Apr 2025

2/10 Terrible

Cecilia

Stayed 4 nights in Apr 2025

8/10 Good

Nicole Di Maio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Grounds and property were stunning! Service upon arrival was five stars! Adrienne at breakfast was a gem! Service by pool bar was the only downer. Complete disconnect from the rest of the property. You almost felt like you were causing them an inconvenience to get a drink. Extremely slow and almost bothered to serve a drink.
Stayed 6 nights in Mar 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Levon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place
Stayed 7 nights in Apr 2025

10/10 Excellent

Tasia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Front desk was especially helpful. The room was clean large and had a great view of the beach. Small resort but not lacking in amenities.
Stayed 3 nights in Apr 2025

10/10 Excellent

NATASHA, DANA POINT

Stayed 5 nights in Apr 2025

4/10 Poor

Amy

Liked: Property conditions & facilities
Disliked: Staff & service
The pro is that the room is very nice and so spacious and clean; there’s great attention to detail too. The grounds are very pretty, but the property is just so blasé. The pool is clean but boring, the hot tub is like warm, and the ocean view room is a joke. You can barely see tiny glimpses of the ocean through palm branches. The worst though is the attitude of the check in staff. We were at the Ritz Carlton for 5 night and chose to move hotel for our last night. Maybe it’s unfair to compare the Palms to the Ritz, but truly, they’d benefit from training in treating guests better. Honestly, for the price that the Palms is, I would chose the Ritz without question over the palms. We checked in at 9;30 AM. We were told that the room was not occupied and just needed to be cleaned. We kept checking back, and we were told it would be ready no later than 1 and hopefully before. At 12:45, when I checked at the front to see if after nearly 4 hours they had cleaned the room, I was told that they were in the process and was told in a sassy way that checkin is at 3. I responded calmly by saying, “ yes I understand that, but when you tell me that our room will be ready no later than 1, it reset our expectations. She seemed annoyed. We didn’t get into our room until after 2. Again, perhaps it’s not fair to compare the palms to the ritz, but for essentially the same price, the staff is so far superior and the quad experience is too!
Stayed 1 night in Apr 2025