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The Shore Club Turks and Caicos

5.0 star property
Luxury resort on the beach, with 4 outdoor pools

Photo gallery for The Shore Club Turks and Caicos

Flat-screen TV
Flat-screen TV
Courtyard
Flat-screen TV
4 outdoor pools, free pool cabanas, pool umbrellas

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot tub
The current price is NZ$1,233
includes taxes & fees
30 Nov - 1 Dec

Explore the area

View map
Long Bay Beach, Providenciales, TKCA 1ZZ
  • Place, Long Bay Beach
    ‪2 min walk‬
  • Place, Grace Bay Beach
    ‪5 min drive‬
  • Place, Leeward Beach
    ‪6 min drive‬
  • Airport, Providenciales (PLS-Providenciales Intl.)
    ‪18 min drive‬

Room options

View all photos for Executive Penthouse, 1 Bedroom

1 bedroom, premium bedding, in-room safe, desk

Executive Penthouse, 1 Bedroom

Highlights

Balcony or patio
Garden
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Oceanfront

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 1 Bedroom, Oceanfront

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Garden
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Penthouse, 2 Bedrooms

1 bedroom, premium bedding, in-room safe, desk

Executive Penthouse, 2 Bedrooms

Highlights

Balcony or patio
Garden
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Double Junior Suite

1 bedroom, premium bedding, in-room safe, desk

Double Junior Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Garden
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • Sleeps 6
  • 2 King Beds

View all photos for Deluxe Room, 2 Bedrooms, Oceanfront

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 2 Bedrooms, Oceanfront

Highlights

Balcony or patio
Garden
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Room, 2 Bedrooms, Oceanfront (Study)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Bedrooms, Oceanfront (Study)

Highlights

Balcony or patio
Garden
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Penthouse, 2 Bedrooms

1 bedroom, premium bedding, in-room safe, desk

Penthouse, 2 Bedrooms

Highlights

Balcony or patio
Garden
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Penthouse, 3 Bedrooms

1 bedroom, premium bedding, in-room safe, desk

Executive Penthouse, 3 Bedrooms

Highlights

Balcony or patio
Garden
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 8
  • 3 King Beds

View all photos for Deluxe Room, 3 Bedrooms, Oceanfront

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 3 Bedrooms, Oceanfront

Highlights

Balcony or patio
Garden
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 3 King Beds

View all photos for Room, 3 Bedrooms, Oceanfront (Study)

1 bedroom, premium bedding, in-room safe, desk

Room, 3 Bedrooms, Oceanfront (Study)

Highlights

Balcony or patio
Garden
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 3 King Beds

View all photos for Penthouse, 3 Bedrooms

1 bedroom, premium bedding, in-room safe, desk

Penthouse, 3 Bedrooms

Highlights

Balcony or patio
Garden
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 8
  • 3 King Beds

View all photos for Junior Suite, Garden View

1 bedroom, premium bedding, in-room safe, desk

Junior Suite, Garden View

9.8 out of 10
Exceptional
(21 reviews)

Highlights

Balcony or patio
Garden
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View

1 bedroom, premium bedding, in-room safe, desk

Junior Suite, Partial Ocean View

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Balcony or patio
Garden
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Villa (at Shore Club on Long Bay Beach)

1 bedroom, premium bedding, in-room safe, desk

Luxury Villa (at Shore Club on Long Bay Beach)

Highlights

Balcony or patio
Garden
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 12
  • 4 King Beds and 2 Queen Beds

View all photos for Room, 1 Bedroom, Oceanfront (Study)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 Bedroom, Oceanfront (Study)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Garden
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse, 1 Bedroom

1 bedroom, premium bedding, in-room safe, desk

Penthouse, 1 Bedroom

Highlights

Balcony or patio
Garden
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Pool View

1 bedroom, premium bedding, in-room safe, desk

Junior Suite, Pool View

9.6 out of 10
Exceptional
(17 reviews)

Highlights

Balcony or patio
Garden
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

About the area

Providenciales

A luxury stay in Providenciales awaits you at The Shore Club Turks and Caicos. Within steps you'll find Lucayan Archipelago and Long Bay Beach within a short 5-minute stroll. Highlights at this beachfront resort include 3 restaurants, 4 outdoor swimming pools and a full-service spa. .With 2 poolside bars and 2 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free kids' club and gym. 3000 square feet (279 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a hot tub. Free buffet breakfast is available daily between 7:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free area shuttle. .With a stay at this 5-property class Long Bay resort, you'll be 3.8 km (2.3 mi) from Grace Bay Beach.
View more Resorts in ProvidencialesOpens in a new window

What's nearby

  • Long Bay Beach - 2 min walk - 0.3 km
  • Grace Bay Beach - 5 min drive - 2.9 km
  • Providenciales Beaches - 5 min drive - 2.9 km
  • Leeward Beach - 6 min drive - 4.6 km
  • Turtle Cove Marina - 12 min drive - 9.8 km

Getting around

  • Providenciales (PLS-Providenciales Intl.) - 19 min drive

Restaurants

  • ‪Sharkie's Bar - ‬7 min drive
  • ‪Blue Coral Bar - ‬7 min drive
  • ‪Caicos Cafe - ‬6 min drive
  • ‪Coco Bistro - ‬5 min drive
  • ‪Embers - ‬5 min drive

About this property

The Shore Club Turks and Caicos

Luxury resort on the beach, with 4 outdoor pools
The Shore Club Turks and Caicos offers its guests a full-service spa, 4 outdoor swimming pools, an outdoor tennis court, and a health club. There are 3 restaurants on site. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this resort measures 3000 square feet (279 square metres) and includes conference space. A hot tub, spa services, and a terrace are also featured at the luxury The Shore Club Turks and Caicos. A free area shuttle within 5 miles is available. Self parking is free.

Smoking is allowed in designated areas at this 5-star Providenciales resort.

  • 125 guestrooms or units
  • 3 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • Conference rooms
  • 3000 sq ft of conference space
  • 279 sq. m of conference space
  • Buffet breakfast (free)
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Swim-up bar
The Shore Club Turks and Caicos offers 125 air-conditioned accommodations with a safe and free newspapers. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free long-distance calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages.

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Outdoor pool
The Palms Turks and Caicos
  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.6 out of 5, Wonderful, 1,001 reviews
The price is NZ$1,139
includes taxes & fees
30 Nov - 1 Dec
The Palms Turks and Caicos

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 5 miles
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 poolside bars
  • 3 restaurants
  • A swim-up bar
  • Couples/private dining

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Bicycle rentals
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Motor boating
  • Outdoor tennis court
  • Pilates classes
  • Snorkelling
  • Tennis lessons
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Free area shuttle
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • 3,000 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways (91 centimetre high)
  • Lift (91 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Free long-distance calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Shore Club Turks and Caicos

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Shore Club Turks Caicos Hotel Providenciales
Shore Club Turks Caicos Hotel
Shore Club Turks Caicos Providenciales
Shore Club Turks Caicos
The Shore Club Turks Caicos
The Shore Club Turks and Caicos Resort
The Shore Club Turks and Caicos Providenciales
The Shore Club Turks and Caicos Resort Providenciales

Frequently asked questions

What is the cancellation policy at The Shore Club Turks and Caicos?

The Shore Club Turks and Caicos offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Shore Club Turks and Caicos?

As of 20 Nov 2025, prices found for a 1-night stay for 2 adults at The Shore Club Turks and Caicos on 30 Nov 2025 start from NZ$1,233.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Shore Club Turks and Caicos?

Yep, The Shore Club Turks and Caicos has a free self car park.

Are there any beaches close to The Shore Club Turks and Caicos?

Yep, The Shore Club Turks and Caicos is a short 4-minute walk from Long Bay Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find motor boats.

Is there a spa on site at The Shore Club Turks and Caicos?

Yep, there is an onsite spa at The Shore Club Turks and Caicos. You'll enjoy services like massages.

Does The Shore Club Turks and Caicos have a pool?

The Shore Club Turks and Caicos has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at The Shore Club Turks and Caicos?

The Shore Club Turks and Caicos features 2 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with deep soaking tubs, hydromassage showerheads and premium bedding.

What makes The Shore Club Turks and Caicos a romantic place to stay?

1 hot tub and couples dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at The Shore Club Turks and Caicos.

Is The Shore Club Turks and Caicos family-friendly?

You bet! With amenities such as a free children's club and free supervised childcare, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that The Shore Club Turks and Caicos is a hit with families.

Are there hot tubs in the rooms at The Shore Club Turks and Caicos?

No, but there are deep-soaking baths in the guestrooms.

Does The Shore Club Turks and Caicos serve breakfast?

Yep, free buffet breakfast is offered daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at The Shore Club Turks and Caicos?

No, The Shore Club Turks and Caicos does not offer an airport shuttle service.

Is there a bar or restaurant at The Shore Club Turks and Caicos?

Relax with a coldie at the 2 poolside bars or 2 lounge bars, and grab a meal at The Shore Club Turks and Caicos's 3 restaurants.

What time are check-in & check-out at The Shore Club Turks and Caicos?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at The Shore Club Turks and Caicos?

No, pets and service animals are not allowed.

Is there a golf course on site at The Shore Club Turks and Caicos?

There is a golf course next to The Shore Club Turks and Caicos.

The Shore Club Turks and Caicos Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 685 out of 872 reviews
Rating 8 - Good. 118 out of 872 reviews
Rating 6 - Okay. 34 out of 872 reviews
Rating 4 - Poor. 20 out of 872 reviews
Rating 2 - Terrible. 15 out of 872 reviews

9.8/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was serene, clean, and absolutely gorgeous. We had a two bedroom suite which was spacious and included all of the necessities to prepare meals at our leisure. If you are seeking relaxation with superb service, this is the place. Lastly, but certainly not least, Delores at the Almond restaurant was phenomenal and took the best care of our family. We will certainly return in the future. Thank you, Shore Club, you made our first trip to TCI unforgettable!
Stayed 5 nights in Aug 2025

8/10 Good

Virginia Louise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The staff was amazing but there was nothing to do at the resort or the surrounding area. It cost $100 round trip a day to go to town or the casino. The resort should have a pool table. They said they had a ping pong table but that it was broken. they do have non motorized equipment but if you are not into that then there is nothing to do. They should have some pool fun. some entertainment. Or at least have the free shuttle drop off the guests in town or the casino for free. they take you to their sister property but itis a 15 minute walk to the town and a 30 minute walk to one of the casinos. the other one is not even in walking distance. The area that you have to walk is desolate for the first 10 minutes so it's a bit scary and it was very hot. For this reason we will never return.
Stayed 5 nights in Aug 2025

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was very friendly and lovely property I would definitely go back
Stayed 4 nights in Jul 2025

10/10 Excellent

Vyasa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property on the water. Beach was great. Staff and service was phenomenal every day of the stay. Will be back.
Stayed 6 nights in Aug 2025

10/10 Excellent

joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shore Club and Staff are amazing. I do recommend renting a car and driving yourself around. My children all took kitesurfing lessons on Long Bay, ages 7,8,10 and 12. Ive been kitesurfing +20 years and there is no better place to learn than Long Bay, it's Super convenient. The Saff consistently went above and beyond. Very friendly people, highly recommend.
Stayed 6 nights in Aug 2025

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are pretty and nice to walk around. We had hoped for more restaurant options, but the Almond Tree was good enough.
Stayed 9 nights in Aug 2025

10/10 Excellent

Annie

Travelled with family
Liked: Amenities, property conditions & facilities
We had the best time at the Shore Club! The property is absolutely stunning, everywhere you look is picture perfect. It was quiet, the staff was amazing, the beach is beautiful and quiet. We did some water sports offered at the hotel. The food was excellent, the cocktails great, we will definitely come back!
Stayed 6 nights in Aug 2025

4/10 Poor

Gilbert, Riverview

Travelled with partner
Disliked: Staff & service, amenities
For a high-end resort, very disappointed and did not feel it was worth the price at almost $1000/night. We came for our 25th anniversary and wanted to splurge by staying at a high-end resort. With the high cost, we were expecting such better treatment and were very disappointed. The grounds were very nice and well cared for, the pools were nice and clean. The breakfast was great and the food at the restaurants for dinner was very good. Housekeeping staff kept the room clean and tidy. There were several nice people working at the resort. Problems started with our check-in, no info on the resort was provided, no welcome packet with info of the property, nothing about the resort and what it had to offer, we were given our keys, walked to our room and left to figure it out on our own. The room was nice but clearly needed a refresh; rust, cracked tiles, in need of a coat of paint, & dirty rugs. Our garden view room was a giant hedge, no view, none of this is what you would expect from a luxury resort. When we dined for breakfast every morning, had dinner at both Sui Ren and the Almond Tree. The food was very good. The overall service was extremely low. Searching for servers, spoken to very rudely and treated as though we were bothering them. The receptionist at the Spa was one of the rudest people I have ever dealt with. I have been to several resorts in the Caribbean, and this was one of the most disappointing. I have had better treatment for a lot less $$
Stayed 7 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great vacation w
Stayed 6 nights in Jul 2025

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great resort, very nice facilities. The only lowlight is how chilled and uncoordinated the staff is: really bad organization, people are not motivated at all. I suggest management to remove those ridiculously auto-included +15% of “service fees” from anything they charge and let their staff be actually motivated to gain those tips by providing good service.
Stayed 8 nights in Aug 2025

8/10 Good

Charandip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in May 2025

10/10 Excellent

Brwa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. We didn’t leave the resort at all and had a great relaxing stay. Great dining options on site and beautiful private beach.
Stayed 3 nights in Jul 2025

10/10 Excellent

Pantelis

Stayed 6 nights in Jul 2025

10/10 Excellent

Gabe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Sloan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Samineh

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was sleek, comfortable, and thoughtfully styled,cozy and elevated. However, one noticeable downside was the service at the breakfast restaurant, particularly from the female staff. Unfortunately, they lacked warmth and hospitality, often coming across with a dismissive attitude. A simple smile or friendly demeanor would’ve made a big difference, especially in the mornings. Aside from that, the stay was a solid 10/10. The beach at the resort wasn’t ideal—lots of seaweed but having a rental car made it easy to drive just seven minutes to the beautiful Grace Bay Beach. Food-wise, breakfast at the hotel was decent, but we found our favorites elsewhere. Omar’s Beach Hut was hands down a 10/10, and Mr. Grouper’s was another great local spot worth checking out.
Stayed 5 nights in Jul 2025

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property. Beautiful setting and the rooms were wonderful. The property is on the quieter side of the island, which just means you need to drive to get to the area with restaurants and shops. Although, the food on site including the breakfast, was incredible. We will definitely return.
Stayed 7 nights in Jul 2025

10/10 Excellent

Bubbifer

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous resort, not too busy this time of year. Staff was delightful and friendly.
Stayed 3 nights in Jul 2025

10/10 Excellent

juandavid

Stayed 5 nights in Jul 2025

2/10 Terrible

Jeffrey

Disliked: Staff & service
When you start the vacation getting double charged and then realize the same person double charging more than one guest, it raises more than suspicion. Our double charge was not reversed until we made it a point to not leave the service area and started to as for the accounting dept supervisor. Staff was not friendly unless there was a tip involved. However there was 3 people that went out of their way to be friendly and try to help out when they could and that was Jobe Cimes (Helped us with shuttles),
Stayed 3 nights in Jul 2025

10/10 Excellent

Montrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Alberto

Stayed 3 nights in Jul 2025

10/10 Excellent

Hammad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts we have stayed at. Attention to detail was impeccable. Very clean and the staff went above and beyond to make this a memorable trip for the family. Food choices were excellent; beach is well maintained, with a lot of water activities for the whole family. Staff was very attentive and always accessible to guests!
Stayed 3 nights in Jul 2025

8/10 Good

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property away from the hustle and bustle of Grace Bay. Unfortunately, it was seaweed season and the beach had sargassum. Otherwise, I would stay here next time in a heart beat when no sargassum.
Beach
Sunrise
Sui Ren Restaurant at the Shore Club
Stayed 6 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff, food, and entertainment was a 10/10. Would highly recommend
Stayed 4 nights in Jul 2025