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Gran Hotel de Puebla by HNF

4.0 star property

Photo gallery for Gran Hotel de Puebla by HNF

An indoor swimming pool with lounge chairs and a staircase.
A multi-story hotel with a modern design, featuring a mix of glass and stone facades, and a well-lit outdoor area with seating and plants.
A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.
A rooftop bar with a view of a mountain, wooden flooring, and bar stools.
A buffet with various food items and a beverage dispenser.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
The current price is NZ$136
includes taxes & fees
14 Aug - 15 Aug

Explore the area

View map
Blvd Hermanos Serdan, 794, El Riego Norte, Puebla, PUE, 72020
  • Place, Parque del Paseo de Los Gigantes
    ‪2 min walk‬
  • Place, FINSA
    ‪19 min walk‬
  • Place, Chapel of Santo Domingo
    ‪6 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪32 min drive‬

Room options

View all photos for Junior Single Room, 1 King Bed with Sofa bed

A hotel room with a bed, a sofa, a TV, and a partition wall.

Junior Single Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a yellow sofa, a small round table, and a wall-mounted artwork.

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About the area

Puebla

A luxury stay in Puebla awaits you at Gran Hotel de Puebla by HNF. You'll be 1.9 km (1.2 mi) from FINSA and 7.3 km (4.5 mi) from Zócalo de Puebla. Highlights at this hotel include 2 restaurants, free self-parking and a 24-hour gym. .The buffet restaurant, Tierra Azteca, is open for breakfast. Lobby Bar is the hotel's own bar. 6458 square feet (600 square metres) of event facilities include 4 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. There's also the convenience of limited parking. .Sights within a 10-minute drive of this 4-property class Puebla hotel include Cuauhtemoc Stadium and Puebla Convention Center.

What's nearby

  • Parque del Paseo de Los Gigantes - 2 min walk - 0.2 km
  • FINSA - 19 min walk - 1.6 km
  • Cuauhtemoc Stadium - 5 min drive - 8.6 km
  • Chapel of Santo Domingo - 6 min drive - 1.9 km
  • Zócalo de Puebla - 22 min drive - 11.6 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 14 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 25 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Pollo Feliz - ‬10 min walk
  • ‪Toks - ‬3 min walk
  • ‪Pozolería Los Ángeles - ‬12 min walk
  • ‪La Fonda Restaurante Marriott - ‬4 min walk

About this property

Gran Hotel de Puebla by HNF

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A business centre and 4 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 6458 square feet (600 square metres) and includes a conference centre. A 24-hour fitness centre, a terrace, and concierge services are also featured at the luxury Gran Hotel de Puebla by HNF. Limited free parking is available on a first-come, first-served basis.

This 4-star Puebla hotel is smoke free.

  • 154 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 6458 sq ft of conference space
  • 600 sq. m of conference space
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
Gran Hotel de Puebla by HNF offers 154 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature down duvets and premium bedding. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Puebla hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • La Prieta
  • Lobby Bar
  • Tierra Azteca

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre (6,458 square foot of space)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Grab bar near toilet (58 centimetre high)
  • Lift (119 centimetre wide door)
  • Raised toilet seat (51 centimetre high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Double-glazed windows
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from November 12 2026 to November 25 2026 (dates subject to change):
  • Bar/Lounge(s)
  • Business centre
  • Daily housekeeping
  • Dining venue(s)
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Gran Hotel de Puebla by HNF

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 11 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property Registration Number IHN120620UZ3

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Up to 2 children aged 11 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Puebla Hotel

Frequently asked questions

What is the cancellation policy at Gran Hotel de Puebla by HNF?

Gran Hotel de Puebla by HNF offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Gran Hotel de Puebla by HNF?

As of 4 Aug 2026, prices found for a 1-night stay for 2 adults at Gran Hotel de Puebla by HNF on 14 Aug 2026 start from NZ$136, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Gran Hotel de Puebla by HNF?

Yep, Gran Hotel de Puebla by HNF has a free self car park. Onsite parking is limited.

What makes Gran Hotel de Puebla by HNF a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Gran Hotel de Puebla by HNF.

Is Gran Hotel de Puebla by HNF family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Gran Hotel de Puebla by HNF is a hit with families.

Is there a free airport shuttle available at Gran Hotel de Puebla by HNF?

No, Gran Hotel de Puebla by HNF does not offer an airport shuttle service.

Is there a bar or restaurant at Gran Hotel de Puebla by HNF?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone? The dining venue will be unavailable from November 12 2026 to November 25 2026 (dates subject to change).

What time are check-in & check-out at Gran Hotel de Puebla by HNF?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Gran Hotel de Puebla by HNF?

No, pets and service animals are not allowed.

Gran Hotel de Puebla by HNF Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 450 out of 584 reviews
Rating 8 - Good. 84 out of 584 reviews
Rating 6 - Okay. 24 out of 584 reviews
Rating 4 - Poor. 12 out of 584 reviews
Rating 2 - Terrible. 14 out of 584 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Olga Lidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A microwave in the room would be a good idea.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Artemisa

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly, hotel was very accessible.
Stayed 1 night in May 2025
Verified review

8/10 Good

Jorge Luis

Liked: Cleanliness, amenities
N
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Eri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente!!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms and clean and comfortable
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities
Room was clean and spacious very nice. Hotel staff were wonderful. Thank you
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Yanet

Liked: Cleanliness, amenities, property conditions & facilities
Room good, food poor and too many question at the check in.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Jerry C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean well kept Hotel. All the personnel are very attentive, polite and fully represents excellent service attitude. Great place to stay
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

ROCIO

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente todo!!!
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Adje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Jun 2024
Verified review

6/10 Okay

Juan

Liked: Cleanliness, amenities, property conditions & facilities
It seems it is a new o renovated hotel so we did not have any issues with our room. The parking lot is underground and has two levels. The staff was respectful. However, they demanded official ID for all the guests 18 years old and older regardless of their country (usually, only the person paying for the stay has to provide an ID.) The water in the swimming pool is not heated. The restaurant charges $300 MX for the breakfast while you can get it outside for $145 MX. It is not close to touristic places, like downtown, so you need to get a cab or rent a car.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was easy and quick. The room was clean. The robe and slippers were a pleasure to have and I ordered dinner from the restaurant and the food and dessert were delicious. I would definitely stay again when in Puebla.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Hanjo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and frendly people
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Ale

Liked: Cleanliness, staff & service, property conditions & facilities
Room
Stayed 1 night in Dec 2024
Verified review

4/10 Poor

Filiberto

Liked: Cleanliness
Disliked: Amenities
Ice machine didn’t work, internet was too slow and overpriced breakfast.
Stayed 2 nights in May 2025
Verified review

8/10 Good

Aura

Liked: Cleanliness, amenities, property conditions & facilities
Gran Hotel de Puebla by HNF is a pleasant hotel located in an industrial area, seemingly geared toward guests connected to the local automotive industry. The common areas are large, open, and comfortable, and the rooms are clean and well organized. The staff deserves special recognition for being very kind and always willing to go the extra mile when assistance is needed. Overall, the service experience was excellent, and I would rate the hotel a 6 out of 5 for hospitality. That said, there are a few areas for improvement. In the first room assigned to us, the electrical outlets near the coffee maker and refrigerator were not working. In both rooms we used, the sink drainage was slow, and some of the towels appeared worn and should be replaced. These issues suggest the hotel could benefit from a more proactive maintenance plan or a partial renovation. Despite these points, the hotel is a good and safe option in the area and provides a very attentive service.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

VICTORIA ALEJANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
x
Stayed 5 nights in Sep 2023
Verified review

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nc
Stayed 4 nights in Nov 2023