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ROOM Hotel & Suites

3.0 star property
Hotel with free parking, in the vicinity of Puebla Convention Center

Photo gallery for ROOM Hotel & Suites

City view
Point of interest
Front of property
1 bedroom, minibar, in-room safe, desk
Executive Loft, 1 King Bed, Non Smoking, Terrace | Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Parking included
  • Housekeeping
  • Free WiFi

Explore the area

Map
18 SUR 5546 COL. JARDINES DE SAN MANUEL, Puebla, PUE, 72570
  • Angelopolis Commercial Center
    ‪5 min drive‬
  • Zócalo de Puebla
    ‪5 min drive‬
  • Puebla Cathedral
    ‪5 min drive‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Tower

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Refrigerator & Microwave, Tower

7.6 out of 10
Good
(4 reviews)

Highlights

Separate sitting area
Fridge
Smart TV
Separate bedroom
Fan
Blackout curtains
Rainfall showerhead
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Loft, 1 King Bed, Non Smoking, Terrace

Executive Loft, 1 King Bed, Non Smoking, Terrace

Executive Loft, 1 King Bed, Non Smoking, Terrace

Highlights

Terrace
Separate sitting area
Smart TV
Separate bedroom
Fan
Blackout curtains
Rainfall showerhead
Private bathroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Smoking, Terrace

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed, Smoking, Terrace

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Terrace
Separate sitting area
Smart TV
Separate bedroom
Fan
Blackout curtains
Rainfall showerhead
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Puebla

At ROOM Hotel & Suites you'll be 4.3 km (2.7 mi) from Puebla Convention Center and 4.3 km (2.7 mi) from Zócalo de Puebla. Highlights at this hotel include in-room free WiFi and Smart TVs. .This smoke-free hotel offers free WiFi in public areas, a terrace and tour/ticket assistance. Plus you'll find luggage storage and a front desk safe. There's also the convenience of free self parking. .With a stay at this 3-property class Puebla hotel, you'll be 4.6 km (2.9 mi) from Puebla Cathedral and 5 km (3.1 mi) from Angelopolis Commercial Center.

What's nearby

  • Puebla Convention Center - 4 min drive - 4.2 km
  • Angelopolis Commercial Center - 5 min drive - 4.9 km
  • Zócalo de Puebla - 5 min drive - 4.2 km
  • Puebla Cathedral - 5 min drive - 4.2 km
  • Africam Safari - 14 min drive - 15.3 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 19 min drive
  • Benito Juarez International Airport (MEX) - 86 min drive

Restaurants

  • ‪Los Manteles - ‬7 min walk
  • ‪El Pastorcito - ‬2 min walk
  • ‪Antojitos Maguito - ‬3 min walk
  • ‪El Break-Restaurante - ‬3 min walk
  • ‪Los Pescadores - ‬6 min walk

About this property

ROOM Hotel & Suites

Hotel with free parking, in the vicinity of Puebla Convention Center
ROOM Hotel & Suites offers its guests a terrace, tour/ticket assistance, and room service (during limited hours). Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

This 3-star Puebla hotel is smoke free.

  • 10 guestrooms or units
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • No smoking on site
ROOM Hotel & Suites offers 10 accommodations with minibars and a safe. This accommodation offers separate sitting areas and includes desks. 36-inch Smart televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and fans. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, Spanish

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  • Parking included
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site parking

Family friendly

  • In-room microwave

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 36-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Microwave
  • Minibar

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in fee: MXN 200
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 250

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:30 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
For any questions, please contact the property using the information on the booking confirmation

Access methods

Access code, front desk (limited hours), private entrance

Pets

  • Pets and service animals are not allowed at ROOM Hotel & Suites

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: MXN 200 (subject to availability)
  • Late check-out fee: MXN 250 (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

ROOM Hotel Puebla
ROOM Puebla
Hotel ROOM Hotel & Suites Puebla
Puebla ROOM Hotel & Suites Hotel
ROOM Hotel & Suites Puebla
ROOM Hotel
ROOM
Hotel ROOM Hotel & Suites
ROOM Hotel & Suites Hotel
ROOM Hotel & Suites Puebla
ROOM Hotel & Suites Hotel Puebla

Frequently asked questions

Is parking available at ROOM Hotel & Suites?

Yep, ROOM Hotel & Suites has a free self car park. Onsite parking is limited.

Is there a free airport shuttle available at ROOM Hotel & Suites?

No, ROOM Hotel & Suites does not offer an airport shuttle service.

What time are check-in & check-out at ROOM Hotel & Suites?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at ROOM Hotel & Suites?

No, pets and service animals are not allowed.

ROOM Hotel & Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 41 out of 68 reviews
Rating 8 - Good. 17 out of 68 reviews
Rating 6 - Okay. 4 out of 68 reviews
Rating 4 - Poor. 4 out of 68 reviews
Rating 2 - Terrible. 2 out of 68 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel to stay at.
Stayed 8 nights in Nov 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y comodo, el personal es agradable.
Stayed 1 night in Aug 2024

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay close to the university.

My partner stayed for two nights and the accommodations were, clean, comfortable, safe and very convenient to the University of Puebla. It would be nice to be able to pay in advance instead of the property and it would also be helpful to have a 24 hour front desk. The security is very good and was helpful to check in. Would recommend. This property is not in the tourist district.
Stayed 2 nights in Aug 2024

2/10 Terrible

Martha D

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst hotel experience

Afters several years with Hotels.com this Hotel is my first bad experience. Check-in was very long and complicated, they messed up with the credit card terminal and they didn’t know how to fix the problem… check in it took over 40 mins and by the time they finished, the cafeteria was closed. The room was very smelly, so smelly they sprayed “Lysol” to the room even before I even asked but it didn’t work., the odors were terrible. The tv was not working… I requested a room change but they said it was not allowed because that was the room that was “assigned” to me… next morning I asked front desk to call a taxi for me and they said that it was not an acivity that they can perform…
Stayed 1 night in Jun 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

moran hermoso maria

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and nixw
Stayed 1 night in Aug 2023

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

JUAN

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very unsafe, mainly at night. No food around the hotel. Very agly location. No transportation near. Dark street. I will never come back.
Stayed 1 night in Dec 2022

10/10 Excellent

T, Puerto Vallarta, MX

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely property above a fantastic coffee shop/ cafe. I loved it.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy linda Pero se escucha absolutamente todo. Así que todo lo bonito se muere cuando la chica del gym se pone a gritar o cuando se escuchan las voces "bajas" de los vecinos.. lastima. Realmente nos gusto.
Stayed 1 night in Mar 2025

8/10 Good

Alejandra

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Eder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Su lin

Liked: Cleanliness
Muy bien la estancia
Stayed 1 night in Jan 2025

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mala presion en la regadera
Stayed 2 nights in Oct 2024

10/10 Excellent

Grisel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel limpio en donde se descansa muy bien y puedes desayunar rico
Stayed 1 night in Oct 2024

10/10 Excellent

EMMANUEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien, muy atento el personal, la comida en el Restaurat muy buena, la Limpiesa excelente.
Stayed 3 nights in Oct 2024

8/10 Good

Alberto

Travelled with partner
Disliked: Staff & service
La habitación es de buen tamaño pero algo descuidada, la regadera tenía fuga y salpicaba todo
Stayed 1 night in Oct 2024

10/10 Excellent

Alejandro

Stayed 2 nights in Aug 2024

8/10 Good

Paulina Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2024

4/10 Poor

Ramón

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Todo está muy limpio, solo que nos cobraron un cargo extra por la perdida de mobiliario que no nos dieron
Stayed 3 nights in Aug 2024

8/10 Good

Ramón

Stayed 4 nights in Jul 2024

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo súper bien
Stayed 1 night in Jun 2024

10/10 Excellent

Indra

Liked: Cleanliness, staff & service, property conditions & facilities
Buena experiencia
Stayed 1 night in Jun 2024