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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property
Luxury hotel on the beach, with 4 outdoor pools

Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

4 outdoor pools, free pool cabanas, pool loungers
Amber Room
Breakfast, lunch, dinner served; international cuisine
Ruby Suite | View from room
Private beach, white sand

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • On private beach
  • Hot tub
  • All-inclusive
  • Spa
The current price is NZ$475
includes taxes & fees
8 Sept - 9 Sept

Explore the area

View map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Petempich Bay
    ‪7 min drive‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

9.8 out of 10
Exceptional
(20 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
2 bedrooms
Premium bedding
  • 75 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King

Agatha King

8.8 out of 10
Excellent
(119 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

8.6 out of 10
Excellent
(159 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

9.6 out of 10
Exceptional
(31 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

8.0 out of 10
Very good
(56 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Family Room -5 guests- Superior with Side Sea View

1 bedroom, premium bedding, pillow-top beds, free minibar

Family Room -5 guests- Superior with Side Sea View

  • 50 sq m
  • Partial sea view
  • Sleeps 5

View all photos for Room Superior with Sea View

1 bedroom, premium bedding, pillow-top beds, free minibar

Room Superior with Sea View

  • 54 sq m
  • Sea view
  • Sleeps 2

View all photos for Room Premium with Sea View

1 bedroom, premium bedding, pillow-top beds, free minibar

Room Premium with Sea View

  • 56 sq m
  • Sea view
  • Sleeps 2

View all photos for Double Room Standard with Sea View

1 bedroom, premium bedding, pillow-top beds, free minibar

Double Room Standard with Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • 43 sq m
  • Sea view
  • Sleeps 4

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  • On private beach
  • Pool
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4.4 out of 5, Excellent, 293 reviews
The price is NZ$692
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16 Sept - 17 Sept
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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Sensira Resort & Spa Riviera Maya – All Inclusive. Within steps you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive hotel include 4 outdoor swimming pools, a full-service spa and a private beach. .A day of pampering at Inspiration Spa can include deep-tissue massages, hot stone massages, facials and body treatments along with access to the sauna. The buffet restaurant, La Pergola, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the free water park, nightclub, free kids' club and 24-hour gym. Additionally, you'll find free Wi-Fi in public areas, an outdoor tennis court and a hot tub. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this 4.5-property class Puerto Morelos hotel include Moon Palace Golf Club and Puerto Morelos Beach.

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.4 km
  • Petempich Bay - 7 min drive - 2.8 km
  • Puerto Morelos Beach - 14 min drive - 6.4 km
  • Ojo de Agua Beach - 17 min drive - 9.2 km
  • Puerto Morelos Town Square - 17 min drive - 9.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Vivace - ‬7 min drive
  • ‪Le Chique - ‬7 min drive
  • ‪Miyako - ‬18 min drive
  • ‪Bar Latino - ‬7 min drive
  • ‪Habaneros - ‬18 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Luxury hotel on the beach, with 4 outdoor pools
Sensira Resort & Spa Riviera Maya – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

  • 359 guestrooms or units
  • 6771 sq ft of conference space
  • 629 sq. m of conference space
  • Built in 2020
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Inspiration Spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Hot tub
  • Mini golf
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Shopping
  • Table tennis
  • TV in common areas
  • Waterslide
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (6,771 square foot of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sensira Resort & Spa Riviera Maya – All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.65 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Frequently asked questions

What is the cancellation policy at Sensira Resort & Spa Riviera Maya – All Inclusive?

Sensira Resort & Spa Riviera Maya – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sensira Resort & Spa Riviera Maya – All Inclusive?

As of 16 Aug 2025, prices found for a 1-night stay for 2 adults at Sensira Resort & Spa Riviera Maya – All Inclusive on 8 Sept 2025 start from NZ$469.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yep, Sensira Resort & Spa Riviera Maya – All Inclusive has a free self car park.

Are there any beaches close to Sensira Resort & Spa Riviera Maya – All Inclusive?

Yep, Sensira Resort & Spa Riviera Maya – All Inclusive is a short 1-minute walk from Petempich Bay.

Is there a spa on site at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yep, Inspiration Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as deep-tissue massages.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a pool?

Yep, and guests love it! Sensira Resort & Spa Riviera Maya – All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sensira Resort & Spa Riviera Maya – All Inclusive?

Sensira Resort & Spa Riviera Maya – All Inclusive features a private beach, 4 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and free minibar items.

What makes Sensira Resort & Spa Riviera Maya – All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Sensira Resort & Spa Riviera Maya – All Inclusive.

Is Sensira Resort & Spa Riviera Maya – All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Sensira Resort & Spa Riviera Maya – All Inclusive is a hit with families.

Is there a free airport shuttle available at Sensira Resort & Spa Riviera Maya – All Inclusive?

No, Sensira Resort & Spa Riviera Maya – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sensira Resort & Spa Riviera Maya – All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sensira Resort & Spa Riviera Maya – All Inclusive?

No, pets and service animals are not allowed.

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1114 out of 2053 reviews
Rating 8 - Good. 475 out of 2053 reviews
Rating 6 - Okay. 218 out of 2053 reviews
Rating 4 - Poor. 122 out of 2053 reviews
Rating 2 - Terrible. 124 out of 2053 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly resort! Food was better than I expected. Staff was friendly and pools and room were clean. Drinks were really good ! Definitely recommend this place for families with small children.
Stayed 4 nights in May 2025

10/10 Excellent

NiTaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome experience, excellent service!
Stayed 3 nights in May 2025

10/10 Excellent

Jasmine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing! Very family friendly and staff was so pleasant. The restaurants had many options on their menus and the food was delicious. No complaints. There were several different pools and access to the beach. The staff comes to the room twice a day to clean up and turn down beds. It was just a really nice stay. We had a great time here.
Stayed 3 nights in May 2025

8/10 Good

Vladimir

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Great time celebraring mothers day !! Ricardo in front desk was súper helpful with My late checkout arrangements
Stayed 1 night in May 2025

8/10 Good

ELAINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and had a great view of the pool and ocean, even though we were in a standard room. The Steakhouse Restaurant was very good. The resort was not crowded when we were there, so it was easy to find seating near the pool or on the beach. There was a shortage of sun umbrellas, so finding shade would have been a problem if the resort had been busier. We found that the music played at the pool area was much too loud and annoying at times. Even if you chose to sit in the quieter "adults only" area, the music was still loud. There is only one bathroom in the pool/beach area, which we didn't think would be enough if the resort had been busier. Overall, we enjoyed our stay and would return but only at non-peak times.
Stayed 7 nights in May 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, amazing for kids
Stayed 1 night in May 2025

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2025

10/10 Excellent

Hien

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great resort !!
Stayed 2 nights in May 2025

10/10 Excellent

Jalen

Travelled with family and small children
Liked: Amenities
Our trip to Sensira was incredible. The resort was beautiful, staff was friendly and accommodating and we will definitely be coming back.
Stayed 3 nights in May 2025

10/10 Excellent

Venkata Sivanarayana

Travelled with family and small children
Beuriful and spacious resort! Very family friendly.
Stayed 5 nights in Apr 2025

6/10 Okay

Steffani

We just returned from a long weekend at Sensira Resort & Spa. As a previous professional shopper/ reviewer, I wanted to share our thorough in depth review. Continue to read for our review as Americans visiting Sensira. Pros: - Food is generally good. We found the buffet the best, whether for breakfast or lunch in which there were always lots of options and several custom stations such as omelets, enchiladas, grilled seafood and more. - The Mexican restaurant was good although a somewhat limited menu compared to what we expected from a Mexican resort. The only traditional Mexican fare on the menu were tacos as an appetizer and an enchilada as a main course. Everything else was different type of gourmet creations seemingly catered more towards standard non-cultural foods. No reservations required for the Mexican restaurant. - The Italian restaurant was enjoyable with a self serve appetizer bar containing items such as bruschetta, a few different pastas and a seafood dish. Although the Italian restaurant did have traditional options it appears the chef may not be as well tuned into the cuisine as the chicken parmigiana had hardly no sauce on the pasta and the chicken was simply breaded with some Parmesan cheese on top. Same with the shrimp parmigiana, simple breaded shrimp with Parmesan cheese sprinkled on top, on a bed of couscous. Unfortunately lacking flavor. The highlight of our Italian dinner was the tiramisu dessert. While we found many of the desserts to be pre-
Stayed 3 nights in May 2025

10/10 Excellent

Nick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Want to highly recommend Sensira if ypu are traveling with a family. The resort is small enough that we trusted our kids going place to place alone. The staff was absolutely amazing, they would check in on our kids for us at random and give us updates. Really made it a break for the parents too. The restaurants all did a great job at accomidating our family. We will definitely return to this spot.
Stayed 3 nights in Apr 2025

10/10 Excellent

Colin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy for families, property is well utilized with easy access from room to pools, kids clubs, restaurants. Staff were always welcoming, the only problem was trying to get a dinner reservation as it was a quick stay and nothing was available the next evening. I’d say for kids under 10-12, it’s pretty happening.
Stayed 2 nights in May 2025

8/10 Good

Kurtis

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was great. It wasn’t too busy when we went. Roughly 20% only. We had an amazing time. The zip line is great for kids and even some adults tried it. The trampoline park area was awesome for our kids age. 10/12. The buffet breakfast and lunch was fantastic each time. The Italian restaurant had a very good beef tenderloin. We went there 4 times in the 7 days because of that and the shrimp parmigiano. Our friends went to the Mexican restaurant once but we don’t eat deep fried stuff so I don’t know how it was. The steakhouse was pretty solid. Filet mignon was unbelievable. The rib eye is pretty skinny when you’re used to Alberta beef. Drinks were always perfect. My man Justo in the lobby bar was a champ. No complaints other than not enough umbrellas at the pool to get some shade when it’s hot. Highlight of the hotel is the tea house. It’s great little coffee shop with hot or iced drinks. And ice cream with a candy bar. Also a big shout out to our boy Angel. He went above and beyond from day 2 forward. Had a couple games of volleyball in the pool some dancing stuff and even helped us Canadians get the hockey game on the big screen. He was the best. I’d highly recommend seeking him out if you go. Very supportive and spoke good English. We still keep in touch. He’s a very good dude.
Stayed 7 nights in Apr 2025

10/10 Excellent

tamo, toronto

Liked: Cleanliness, staff & service, property conditions & facilities
they are working well
Stayed 7 nights in Apr 2025

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Nino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

8/10 Good

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. It wasn’t too busy when we went so the pools were empty. The resort is kid friendly and has lots of activities for kids like a trampoline park, movie theater, zip line, mini waterpark, etc. However if you’re looking for a resort with a beach that has blue water this one is not it. The beach and ocean was filled with seaweed everyday. The restaurant choices was limited. The buffet was only open for breakfast and lunch. And for dinner it was only three restaurants to choose from. Other than that, the resort was nice with friendly staff.
Stayed 5 nights in Apr 2025

10/10 Excellent

Mathew

Stayed 4 nights in Apr 2025

2/10 Terrible

Jhosye

Travelled with family and small children
Disliked: Staff & service
I DO NOT recommend staying at this resort. I traveled with my family and chose this resort because it had some decent reviews but mainly due to how close it was to an event I attended. I have been to Cancun multiple times and I have stayed at different all inclusive resorts BUT this one is by far the WORST. The swimming pools are dirty and the water is very cloudy. Customer service at the front desk is just horrible. If you are calling from your room, be ready to wait for a long time because they almost NEVER answer when you call them. Their food is not great either. I would probably rate their restaurant a 3/10. Their food options are very limited. The buffet always serves the same meals every day and they don’t really add or switch their food options. Cancun is a beautiful place to visit and there are a lot of good resorts but this one is not one of them. I would NOT recommend staying at this resort and I will certainly not be coming to this resort ever again.
Stayed 6 nights in Apr 2025

8/10 Good

Nikenya, Henderson

Stayed 3 nights in Apr 2025

6/10 Okay

james

Travelled with family, Travelled with group
Liked: Cleanliness
This was our second time going for spring break with 2 other families. We went back because it was a good resort for families and had a lot of things for our kids to do. Everything was going great until our last 2 days. We found out they had a large group coming in that rented out the entire place. It became obvious that we were no longer a priority and all effort went into the staff planning for the arriving guests. There was no longer a buffet breakfast and they set up a tiny breakfast at a restaurant with very limited options. They took away the grab and go food near the kids area and instead used that area to store grab bags for the incoming guests before they arrived. Dinner became limited to 2 restaurants and they had limited choices of what “they had left.” I understand planning for a large event takes a lot of effort but abandoning your current guests paying full price is not the way to handle it.
Stayed 6 nights in Apr 2025

10/10 Excellent

Hugh

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Travis John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 2 nights in Apr 2025