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Sensira Resort & Spa Riviera Maya – All Inclusive

Where to?

Dates

April 2026

May 2026

4 outdoor pools, free pool cabanas, pool loungers

Breakfast, lunch, dinner served; international cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

On private beach
Spa pool
Parking included

includes taxes & fees

12 Apr - 13 Apr

Explore the area

KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580

Place, Arrecife de Puerto Morelos National Park
‪5 min walk‬
Place, Puerto Morelos Beach
‪14 min drive‬
Place, Puerto Morelos Seaport
‪17 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪24 min drive‬

Room options

Premium bedding, pillow-top beds, free minibar, in-room safe

Room Standard with Sea View

Sea view
43 sq m
Sleeps 3

Double Room Standard with Sea View

Wonderful

Sea view
43 sq m
Sleeps 4

Family Room -5 guests- Superior with Side Sea View

Partial sea view
50 sq m
Sleeps 5

Room Superior with Sea View

Sea view
54 sq m
Sleeps 2

Room Premium with Sea View

Sea view
56 sq m
Sleeps 2

Agatha King

Excellent

Ocean view
43 sq m
1 bedroom
Sleeps 3
1 King Bed

Amber Room

Wonderful

Ocean view
43 sq m
1 bedroom
Sleeps 2
1 King Bed

Agatha Queen

Very good

Ocean view
43 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Sapphire Room

Good

Ocean view
50 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Single Bunk Bed

Sapphire, 2 Bedrooms

Wonderful

Partial ocean view
75 sq m
2 bedrooms
Sleeps 7
1 King Bed, 1 Queen Bed and 1 Large Single Bunk Bed

Ruby Suite

Exceptional

Ocean view
58 sq m
1 bedroom
Sleeps 2
1 King Bed

Amber 2 Queen beds

Exceptional

Ocean view
1 bedroom
Sleeps 3
2 Queen Beds

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Sensira Resort & Spa Riviera Maya – All Inclusive. Within steps you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive hotel include 4 outdoor swimming pools, a full-service spa and a private beach. .A day of pampering at Inspiration Spa can include deep-tissue massages, hot stone massages, facials and body treatments along with access to the sauna. The buffet restaurant, La Pergola, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the free water park, nightclub, free kids' club and 24-hour gym. Additionally, you'll find free Wi-Fi in public areas, an outdoor tennis court and a hot tub. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this 4.5-property class Puerto Morelos hotel include Moon Palace Golf Club and Puerto Morelos Beach.

What's nearby

Arrecife de Puerto Morelos National Park - 5 min walk - 0.4 km
Puerto Morelos Beach - 14 min drive - 10.8 km
Moon Palace Golf Club - 16 min drive - 16.2 km
Ojo de Agua Beach - 17 min drive - 13.3 km
Puerto Morelos Town Square - 17 min drive - 13.7 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

‪Le Chique - ‬7 min drive
‪Preferred Club Bar - ‬7 min drive
‪Frank & Lola's Italian Trattoria - ‬6 min drive
Lobby Bar
‪Mojito Bar - ‬7 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Sensira Resort & Spa Riviera Maya – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

359 guestrooms or units

6771 sq ft of conference space

629 sq. m of conference space

Built in 2020

Nightclub

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Cabanas by the pool (free)

Poolside lounge chairs

Business centre (24 hours)

Conference centre

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Corner/local shop

Gift shop

Beauty salon

Fireplace in lobby

Television in lobby

On-site shopping

Bellhop

Lift

No smoking on site

Bar or lounge

Bar by the pool

Dining venue

Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with free minibar items and minibars. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Inspiration Spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Similar properties

Couples treatment room(s), sauna, hot tub, steam room, body treatments

Pool
Spa pool
All-inclusive
Spa

includes taxes & fees

3 May - 4 May

Pool
Spa pool
Breakfast included
All-inclusive

includes taxes & fees

4 May - 5 May

3 outdoor pools, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

4 May - 5 May

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free secured self parking on site
Limited on-site self parking
Wheelchair-accessible parking available

Food and drink

A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Galerie Des Sens
La Finca de Ana
La Pergola
La Tentazione
Rodeo Grill

Things to do

24-hour gym
4 outdoor pools
Air hockey
Arcade/game room
Billiards/pool table
Children's pool
Concerts/live shows
Foosball table
Free children's club
Free water park
Full-service spa
Games
Hot tub
Mini golf
Nightclub
Outdoor tennis court
Playground
Rock climbing
Shopping
Table tennis
TV in common areas
Waterslide
Yoga classes
Ziplining

Family friendly

4 outdoor pools
Arcade/game room
Baby toys
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Free water park access
Grocery/convenience store
Laundry facilities
Mini golf
Playground
Snack bar/deli
Trampoline
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
3 meeting rooms
Computer station
Conference centre (6,771 square foot of space)

Outdoors

Free pool cabanas
On a private beach
Pool loungers

Full-service spa

9 treatment rooms
Aromatherapy
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Ballroom
Banquet hall
Built in 2020
Fireplace in lobby
Reception hall
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

43-inch flat-screen TV with cable channels
IPod dock

Food and drink

Espresso maker
Free bottled water
Free stocked minibar

Air conditioning
Electrical adapters
Free local calls
Iron/ironing board
Laptop-compatible safe
Mobile key entry
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Sensira Resort & Spa Riviera Maya – All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 3.97 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher and a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Sensira Resort Spa

Sensira Resort Spa Riviera Maya – All Inclusive

Sensira Resort & Spa Riviera Maya – All Inclusive Hotel

Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Frequently asked questions

What is the cancellation policy at Sensira Resort & Spa Riviera Maya – All Inclusive?

Sensira Resort & Spa Riviera Maya – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sensira Resort & Spa Riviera Maya – All Inclusive?

As of 3 Apr 2026, prices found for a 1-night stay for 2 adults at Sensira Resort & Spa Riviera Maya – All Inclusive on 12 Apr 2026 start from NZ$694, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yep, Sensira Resort & Spa Riviera Maya – All Inclusive has a free self car park.

Are there any beaches close to Sensira Resort & Spa Riviera Maya – All Inclusive?

Yep, Sensira Resort & Spa Riviera Maya – All Inclusive is a short 1-minute walk from Petempich Bay.

Is there a spa on site at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yep, Inspiration Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a pool?

Yep, and guests love it! Sensira Resort & Spa Riviera Maya – All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sensira Resort & Spa Riviera Maya – All Inclusive?

Sensira Resort & Spa Riviera Maya – All Inclusive features a private beach, 4 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and free minibar items.

What makes Sensira Resort & Spa Riviera Maya – All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Sensira Resort & Spa Riviera Maya – All Inclusive.

Is Sensira Resort & Spa Riviera Maya – All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Sensira Resort & Spa Riviera Maya – All Inclusive is a hit with families.

Is there a free airport shuttle available at Sensira Resort & Spa Riviera Maya – All Inclusive?

No, Sensira Resort & Spa Riviera Maya – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sensira Resort & Spa Riviera Maya – All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sensira Resort & Spa Riviera Maya – All Inclusive?

No, pets and service animals are not allowed.

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

6/10 Okay

Beena

Travelled with family

2 Jan 2026

Liked: Amenities

Overall it was a nice stay, but things have changed over time, the buffet was tired and boring, certain services were paid that were free before, there were never any towels. And I know the beach conditions are not in their control but it was so muddy and brown.

Stayed 5 nights in Dec 2025

4/10 Poor

Janelle Ashley Evelyn

Travelled with family and small children, Travelled with partner

1 Jan 2026

Disliked: Cleanliness, amenities, property conditions & facilities

From the moment we steps foot into this resort it was a nightmare. The road getting in was awful, made me so sick. Poor road conditions. Our flight was delayed and the gentleman who checked us in at midnight, seemed like it was his first shift. Should not have taken almost 25 minutes which is not ideal with 3 young children. Our room was very basic. Pictures do not do justice to how worn down the facilities are. Tiles on the bedroom floors broken. No door to the bathroom which makes it hard at shower time. There’s way too many guests for the amenities offered. The pools were over crowed and not nearly enough chairs for guests. If you’re not awake by 6-6:30 to save 2 you aren’t getting any. Lines, lines, lines. Everywhere you went there was lines. Never enough staff working, we felt awful for the staff, they looked beyond tired and over worked. They were very nice. Lines to get drinks, lines to get towels (if there even were any), lines to get into why restaurent, because you are not able to prebook dinners anywhere with the except of the steak house, which can only be done at 9am in the lobby (which again requires standing in a long line and going at 8:30 to even get a spot in line) then only to be told its full for the following night, can not prebook for a few days away, only the following day. Restaurants open at 6pm, suggest getting in line at 5:30 to even potentially get a table. We stood in line one night 5:40-6:30 only to be told there were no tables left. Can not swi

The poorly cheaply made hotel bracelets with room key. Lasted nearly a day.

Tiles found all over the property. Especially in the pools. My daughter would bring me handfuls every day. Not safe for young children

What the actual kid area looks like. No greenery like they show in their pictures. Slides are very steep, especially for young children. My youngest fell way too many times and has over 7 bruises and cuts on himself from their equipment.

Stayed 5 nights in Dec 2025

6/10 Okay

Kelly, Temecula

1 Jan 2026

Stayed 6 nights in Dec 2025

6/10 Okay

Dilmeet, Brampton

1 Jan 2026

Room was ok, there was mostly shortage of towels

Stayed 6 nights in Dec 2025

6/10 Okay

Licelot

31 Dec 2025

Stayed 9 nights in Dec 2025

6/10 Okay

Donovan R

Travelled with family

31 Dec 2025

Liked: Cleanliness

Disliked: Amenities

Hard to get chairs, a lot of other issues not related to the pool area, staff good but short handed

Stayed 6 nights in Dec 2025

8/10 Good

Simon

Travelled with family

31 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The rooms was spacious

Stayed 7 nights in Dec 2025

6/10 Okay

Michelle

31 Dec 2025

Stayed 7 nights in Dec 2025

8/10 Good

Samira

Travelled with family

30 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great resort for kids, food and service was average.. but overall it was a nice experience

Stayed 7 nights in Dec 2025

8/10 Good

Derek

30 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Nov 2025

2/10 Terrible

Kushtrim

Travelled with family, Travelled with family and small children

29 Dec 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Other than the staff who seemed overworked and understaffed, this place is a money dump and should be avoided at all costs. The quality of food in just about any restaurant is low, and the only place they serve good quality food (the steakhouse) requires 24-hour advance reservations. If you aren’t there by 9 AM the day before, forget about being able to make a reservation. Rooms got cleaned every other day, with only 2 towels for a family of four. Pools weren’t cleaned while we were there for a week, and trying to get a towel for the pool chair felt like the Hunger Games. Getting a seat at the beach or pool required waking up at 5:30 or 6 AM so that you had a place to sit and enjoy your much-deserved vacation. The beach was dirty—plastic debris was everywhere—and forget about swimming due to vegetation that apparently accumulates heavily in that area. Bottom line, as I mentioned, other than the staff who worked their tails off and were still kind, avoid this place at all costs, especially if you don’t want to spend Christmas at this resort. By far the worst place we’ve been to in Cancun. Oh, and you have to beg them to bring water to your room. Every day you had to ask for basic amenities that you’d already paid for—like shower gel, water, towels, etc

Stayed 7 nights in Dec 2025

8/10 Good

Jim

Travelled with family and small children

29 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Sensira – The Good the Bad and the Ugly Stayed for a week over Christmas 2025. A real mixed bag. Let’s start with the bad and the ugly because there are plenty of posts about the good – and rightly so. Number 1 bad is towels. Unless you got them at 8am or took them back to your room overnight they were impossible to get many days. People were grabbing 6 at a time. Number 2 bad was the adults only French Restaurant. It is only open one night a week and you had to be queuing at 8:30 Friday to get a reservation for Saturday – that’s just about OK. They also didn’t mention when making the reservation that there is a dress code of long pants and no open toed shoes and it says casual in their own restaurant web page – we only found that out from another review and several people were embarrassed at the door. The worst was however that it was fully charged with appetisers $20 Mains $30++ and drinks through the roof. Can’t say it was worth it because we left before the meal, as had several other people and it left a bad taste on our last day. Thirdly it is impossible to get small change for tips. They are shooting their own staff in the foot and embarrassing guests who might otherwise be tipping much more frequently. The only ATM on site dispenses large denomination US dollars only, not Pesos. The lounge bar staff can break a few notes later in the day when they had gathered a lot of tips, but not often. Last moan before the positives – the road is awful. Massive potholes everywhere.

Stayed 7 nights in Dec 2025

6/10 Okay

Goktug Cagatay

29 Dec 2025

Stayed 9 nights in Dec 2025

2/10 Terrible

Angie

Travelled with partner, Travelled with group

29 Dec 2025

Disliked: Cleanliness, amenities, property conditions & facilities

This trip was supposed to be very memorable - I got engaged. We stayed here from 12/24/25 and checked out on 12/28. On the very first day, there was a piping issue. Everytime the water was turned on in the sink, it sounded like a bulldozer. We expressed our complaints to the front desk and they supposedly sent someone up to the room while we weren’t there to have it fixed. The issue was not fixed. The guests next door knocked on our door to fuss about the noise. We constantly complained to the front desk - no resolution. The last night of our stay we went downstairs to complain again and supposedly the manager came out to physically inspect our room, she said they can’t give us another room nor provide a resolution at this point. It literally looked like we were exaggerating or lying. I will emphasize throughout this whole process, people working at the front desk all were rude and didn’t care to help at all. Only good thing about this resort was our bartender at the Pub, Edwin. He is such a sweet man and treated us so warmly.

Stayed 4 nights in Dec 2025

10/10 Excellent

Guilherme

Travelled with family and small children

28 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff amazing Great options for food Good option for children Just the beach is not great, but that’s not on the resort. It was an incredible experience for us with small children.

Stayed 6 nights in Dec 2025

2/10 Terrible

Ivan

28 Dec 2025

Stayed 5 nights in Dec 2025

10/10 Excellent

Hanako

Travelled with family

28 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Enjoyed and relaxed! Nice family hotel. The jaguzii in my room was sooooo nice to us! Perfect holiday. Thank you.

Stayed 3 nights in Dec 2025

4/10 Poor

Jose

Travelled with partner

27 Dec 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Manager was aggressive when I slipped and hit my head due to neglecting how slippery the floor is in the bathroom no signs I had to get 9 stitches ….food mediocre especially restaurants

Stayed 5 nights in Dec 2025

2/10 Terrible

Dawei

Travelled with family

27 Dec 2025

Disliked: Cleanliness, staff & service, amenities

Terrible. Understaffed. No towels for one hour at one point. Staff not too sympathetic.

Stayed 4 nights in Dec 2025

8/10 Good

Marta Ewa

Travelled with family and small children

27 Dec 2025

Liked: Cleanliness, property conditions & facilities

Staff was great! I do have some comments when it comes to amenities- playroom for kids needs a little update, it is a little dirty and most of toys are not working or missing. Food was good but not much variety, we were there for 9 days and it was the same thing over and over it was good but nothing special, also not many choices for toddlers/kids . The Italian restaurant was really good! Pool/ beach was really nice and clean. Overall it was a nice stay I would recommend it and hopefully we will be back next time we are in Cancun 😊

Stayed 9 nights in Dec 2025

8/10 Good

Gillian

Travelled with family and small children

27 Dec 2025

Liked: Cleanliness, amenities

Staff is amazing!!

Stayed 9 nights in Dec 2025

10/10 Excellent

Jolanta

27 Dec 2025

Stayed 7 nights in Dec 2025

10/10 Excellent

Joseph

Travelled with family and small children

27 Dec 2025

Liked: Cleanliness, property conditions & facilities

Great staff, food was fantastic, plenty of activities for kids very family friendly for little children.

Stayed 7 nights in Dec 2025

6/10 Okay

Leehe

Travelled with family and small children

26 Dec 2025

Liked: Staff & service

Disliked: Cleanliness, amenities

We had a good vacation at Sensira and went in with low expectations after reading the reviews but this is no more than a 3 star hotel experience. Room: our room was overall ok. It’s a bit worn for not being an old hotel. The beds are comfortable and the room is relatively spacious. However, it wasn’t the most clean. The mirrors were dirty the entire week, the shower had black mold in the corners and smelled of mildew and at times they never came to make our beds / change towels. Pools: Need maintenance. The kids area has very large chips in the floor of the pools which can be dangerous. The main pool in front of the beach is cleaned daily but they weren’t clean. Large hairballs floating and lots of sand in it. Like it’s missing the filtration system. Food / drink: Food was ok overall. Some options were good but the options are spare. They run out of things often. The buffet for lunch and dinner was extremely repetitive and many stations were often empty. The Italian restaurant was terrible. Adult drinks are watered down and by the pool they are almost unbearable. Staff- There are some really hard working staff (Alberto by the pool for sure!) but the place seems understaffed where people have to do multiple jobs and areas are unattended. Kids amenities are nice and perhaps with an overhaul this place can do better but it is not comparable to other resorts and we really felt that they are just cutting corners all around and it is very noticeable.

Stayed 7 nights in Dec 2025

6/10 Okay

Hannah Seulki

Travelled with family and small children

26 Dec 2025

Disliked: Cleanliness, property conditions & facilities

Balcony door lock was broken. Can’t fix it. Night stand light bulb was gone. Furniture door was broken. Reading stand light bulb was gone. Front desk never pick up the phone. Pool towels are alway limited.

Stayed 5 nights in Dec 2025

Sensira Resort & Spa Riviera Maya – All Inclusive

Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

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Room Standard with Sea View

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Double Room Standard with Sea View

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Family Room -5 guests- Superior with Side Sea View

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Ruby Suite

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Amber 2 Queen beds

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About the area

Puerto Morelos

What's nearby

Getting around

Restaurants

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Awards and affiliations

Similar properties

Dreams Riviera Cancun Resort & Spa - All Inclusive

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

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Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Fees

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Frequently asked questions

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

Very good

8.8/10