2/10 Terrible
Mariet
Travelled with family and small children, Travelled with partner, Travelled with group
3 Jul 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst resort that ever visit, DONT WASTE YOUR MONEY AND TIME!! AC at the room are not working, NONE OF THEM, the lobby and the main pool, including one of the restaurant are under construction. In order for my family and I to eat we would have to take a shuttle bus to the others resort in order to get dinner and breakfast. Only one bar was open in the resort for all the other bars we would have to take the shuttle once again to another resort. My room door didn’t lock properly, AC not working at all, I reported it to the lobby twice and once at the guess office but they didn’t fixed it or changed my room. It was the worst stayed I ever had, I had my kids sleeping on the floor because the rooms were so hot. My little one has Autism, I explained that to them a couple of times and for them it was like we were saying nothing. It did not matter if we complained they were not there to fixed any of the issues or give us a better customer service. We tried to get a late checked out or any type of compensation and the only thing that “supervisor” had to offer us was a 3 dollar bottle of wine. After all the issues we ran into with the staff and all, the amount of money we paid for the stayed including the almost three hours we waiting and last to check in all they had to offer was this 3 dollars wine. We were not the only one that had the issues with the Ac and the rooms, some of them even the toilet didn’t flush, had flooding all over the room. Some even had ceiling leaks
Mariet
Stayed 2 nights in Jun 2025