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Iberostar Waves Costa Dorada - All Inclusive

4.5 star property
Luxury property on the beach, with outdoor pool

Photo gallery for Iberostar Waves Costa Dorada - All Inclusive

Outdoor pool, open 7 AM to 7 PM, pool umbrellas, pool loungers
On the beach, sun-loungers, beach umbrellas, beach towels
Outdoor banquet area
Free minibar, in-room safe, desk, laptop workspace
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Carretera Luperon Km 2.5, Puerto Plata, Puerto Plata, 57000
  • Playa Dorada Golf Course
    ‪3 min drive‬
  • Playa Dorada
    ‪4 min drive‬
  • Embassy of the United States Dominican Republic
    ‪5 min drive‬
  • Puerto Plata (POP-Gregorio Luperon Intl.)
    ‪17 min drive‬

Room options

View all photos for Premium Room, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Bathrobes
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Beachside

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Beachside

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Beachside

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Beachside

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Bathrobes
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
  • 41 sq m
  • Ocean view
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
  • 41 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, laptop workspace

Premium Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, laptop workspace

Premium Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Bathrobes
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Promo)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Promo)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Pool View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Pool View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Resort view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Pool View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Pool View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Ocean View

Beach/ocean view

Premium Room, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Ocean view
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Ocean View

Beach/ocean view

Premium Room, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Bathrobes
  • 35 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

About the area

Puerto Plata

A luxury stay in Puerto Plata awaits you at Iberostar Waves Costa Dorada - All Inclusive. You'll be 2.8 km (1.8 mi) from Playa Dorada and 2.2 km (1.4 mi) from Lorilar Ranch. Highlights at this all-inclusive property include 5 restaurants, 7 bars/lounges and a full-service spa. .A day of pampering can include beachside massages, sports massages, body wraps and facials along with access to the hot tub. The buffet restaurant, El Mercado, serves international cuisine and is open for breakfast, lunch and dinner. The property's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and nightclub. Business amenities include a meeting room, a conference centre, and a business centre. Plus you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. Each morning free buffet breakfast is offered between 7 AM and 11 AM. There's also the convenience of free self parking. .Attractions within a 30-minute drive of this 4.5-property class Costa Dorada property include Malecón De Puerto Plata and Cofresi Beach.

What's nearby

  • Playa Dorada Golf Course - 3 min drive - 2.4 km
  • Malecón De Puerto Plata - 5 min drive - 4.5 km
  • Embassy of the United States Dominican Republic - 5 min drive - 4.5 km
  • Puerto Plata Cable Car Base Station - 7 min drive - 6.7 km
  • Playa Dorada - 7 min drive - 3.0 km

Getting around

  • Puerto Plata (POP-Gregorio Luperon Intl.) - 22 min drive

Restaurants

  • ‪El Mercado Restaurant - ‬3 min walk
  • ‪Sakura Restaurante Japonés - ‬3 min walk
  • ‪Iberostar Costa Dorada Lobby Bar - ‬1 min walk
  • ‪Gran Ventana Beach Bar - ‬4 min drive
  • ‪MAURO’S - ‬2 min drive

About this property

Iberostar Waves Costa Dorada - All Inclusive

Luxury property on the beach, with outdoor pool
Iberostar Waves Costa Dorada - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Iberostar Waves Costa Dorada - All Inclusive such as a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, outdoor tennis courts and a sauna. Free self parking is available.

This 4.5-star Puerto Plata property is smoke free.

  • 516 guestrooms or units
  • 3 levels
  • 9 buildings
  • 5 dining venues
  • 7 bars or lounges
  • Built in 1999
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Iberostar Waves Costa Dorada - All Inclusive offers 516 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

This Puerto Plata property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include sports massages, facials and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 5 restaurants
  • 7 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • El Mercado
  • La Hacienda
  • Mare Nostrum
  • Sakura

Things to do

  • Basketball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Volleyball

Family friendly

  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 9 buildings
  • Banquet hall
  • Built in 1999
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Fees may be incurred if the number of guests checking in varies from the number established at booking.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Iberostar Waves Costa Dorada - All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. This property uses a grey water recycling system and eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7 AM to 7 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Costa Dorada
Costa Dorada All Inclusive
Costa Dorada Iberostar
Dorada Costa
Iberostar Costa
Iberostar Costa Dorada
Iberostar Costa Dorada All Inclusive
Iberostar Costa Dorada All Inclusive Puerto Plata
Iberostar Costa Dorada Puerto Plata
Iberostar Dorada
Costa Dorado
Iberostar Costa Dorada Dominican Republic
Iberostar Costa Dorada Hotel
Iberostar Costa Dorado
Iberostar Hotel Costa Dorada
Iberostar Hotel Puerto Plata
Iberostar Puerto Plata
Puerto Plata Iberostar
Iberostar Costa Dorada All Inclusive All-inclusive property
Iberostar Costa Dorada All-inclusive property
All-inclusive property Iberostar Costa Dorada Puerto Plata
Puerto Plata Iberostar Costa Dorada All-inclusive property
All-inclusive property Iberostar Costa Dorada
Iberostar Costa Dorada Puerto Plata
Iberostar Costa Dorada All Inclusive
Iberostar All-inclusive property
Iberostar
Iberostar Costa Dorada All Inclusive All-inclusive property
All-inclusive property Iberostar Costa Dorada - All Inclusive
Iberostar Costa Dorada All Inclusive
Iberostar Costa Dorada - All Inclusive Puerto Plata
Iberostar All Inclusive All-inclusive property
Iberostar All Inclusive
Iberostar Costa Dorada
Iberostar Inclusive Inclusive

Frequently asked questions

What is the cancellation policy at Iberostar Waves Costa Dorada - All Inclusive?

Iberostar Waves Costa Dorada - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Waves Costa Dorada - All Inclusive?

Yep, Iberostar Waves Costa Dorada - All Inclusive has a free self car park.

Are there any beaches close to Iberostar Waves Costa Dorada - All Inclusive?

The closest beach to Iberostar Waves Costa Dorada - All Inclusive is Playa Dorada (2.2 km).

Is there a spa on site at Iberostar Waves Costa Dorada - All Inclusive?

Yep, there is an onsite spa at Iberostar Waves Costa Dorada - All Inclusive. It has a hot tub and a steam room. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as sports massages.

Does Iberostar Waves Costa Dorada - All Inclusive have a pool?

Yep, and guests love it! Iberostar Waves Costa Dorada - All Inclusive has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7 AM to 7 PM.

What luxury perks are available at Iberostar Waves Costa Dorada - All Inclusive?

Iberostar Waves Costa Dorada - All Inclusive features a full-service spa, a nightclub and an outdoor pool.

What makes Iberostar Waves Costa Dorada - All Inclusive a romantic place to stay?

A hot tub, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Iberostar Waves Costa Dorada - All Inclusive.

Is Iberostar Waves Costa Dorada - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Iberostar Waves Costa Dorada - All Inclusive is a hit with families.

Does Iberostar Waves Costa Dorada - All Inclusive serve breakfast?

Sure does, free buffet brekkie is on offer daily from 7 AM to 11 AM.

Is there a free airport shuttle available at Iberostar Waves Costa Dorada - All Inclusive?

No, Iberostar Waves Costa Dorada - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Waves Costa Dorada - All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Iberostar Waves Costa Dorada - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Iberostar Waves Costa Dorada - All Inclusive?

No, pets and service animals are not allowed.

Iberostar Waves Costa Dorada - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 709 out of 1502 reviews
Rating 8 - Good. 341 out of 1502 reviews
Rating 6 - Okay. 225 out of 1502 reviews
Rating 4 - Poor. 104 out of 1502 reviews
Rating 2 - Terrible. 123 out of 1502 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly good food and very clean resort
Stayed 5 nights in Dec 2024

8/10 Good

Lou J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly, love that it is an all inclusive resort - I like that I don't have to worry about food and drinks. There are plenty enough activities in the resort itself where you can participate especially if you're an extrovert, or be content to watch and observe if you're an introvert like myself. Foodwise, there were plenty specialty restaurants but if you've been in their main buffet, then you've been to all of it. Our concierge were helpful in placing our reservations. We have had a little problem where I woke up with the water flooding our bathroom. The front desk has been quick to send someone to fix it. The staff are all kind and happy to help. We love that we didn't feel obliged to give tips for every single service - that has made showing our appreciation much more sincere instead of transactional.
Stayed 6 nights in Jan 2025

8/10 Good

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly and will go out of their way to say hi and ask if you if there is anything you need. The property next door is very unsightly, and the beach front is littered with waste as you walk along the sand.
Stayed 6 nights in Jan 2025

2/10 Terrible

Vicky

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Guest beware of what extra guest charges

Hotels.com overcharged me an exorbitant extra guest charge which we did not have and it all went downhill from there since they made no genuine effort to right this wrong. They claimed to have attempted to contact the hotel for approval of a refund. The hotel claimed no one had contacted them. It was like an on going ping pong game where no one assumed fault and lack any care to resolve this issue. In addition, the hotel is an antique. The online photos are misleading. It needs a major overhaul. The only thing pleasant about the hotel is the staff.
Stayed 4 nights in Jan 2025

10/10 Excellent

Lemar

Stayed 4 nights in Jan 2025

6/10 Okay

Carlos

Liked: Property conditions & facilities
First and foremost, the resort and staff were great! The only bad experience we had was the process of “becoming” vio members of the Iberostar flag. The specialist asks you questions in regards to how how much we spend on hotel stays and the number of times we go on vacations which in regards I understand but truly unnecessary when they can gather that information by simply seeing our booking at the time of visit, the “boss” as the specialist referred to him as, clearly has no grasp on how to optain in future members. Wasn’t until I brought up these points is when he brought over another specialist who actually gave us valid information and numbers on the process and cost of becoming a member. They need to tighten up and get with the times in regards to that process, guests shouldn’t feel like they’re being chosen or denied during that process. We overall had a great time cuz we didn’t let that experience tarnish anything.
Stayed 3 nights in Jan 2025

10/10 Excellent

Arielle

Stayed 4 nights in Jan 2025

8/10 Good

Ricardo

Liked: Staff & service, amenities
My wife and me didn't like the silverware on top of the placemat because everyone touches and cough on top of those. Also, the property had a lot of roof water leak that needs to be fix around the property. We love the staff and service provided by them.
Stayed 7 nights in Dec 2024

2/10 Terrible

Santana

Stayed 3 nights in Jan 2025

6/10 Okay

AMY

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Things that are great: updated showers with great water pressure, cabrese salad at the Italian restaurant, lots of beach seating, the beach, the pool and lots of seating. The Mexican restaurant is the best restaurant. Not so great: out room was dirty but they tried to make it right, they sell you hard on becoming a member ...time share stuff and then are not nice to you when you say no, the food is not great and they can be the rules on what restaurants need reservations in the middle of your stay and then don't tell you. The staff is also not the friendliest. Overall a 3.5 star resort.
Stayed 5 nights in Jan 2025

8/10 Good

Yudelka

Travelled with family
Liked: Property conditions & facilities
All inclusive, friendly staff and Karaoke night.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Me esncanto ,es muy acogedor y un ambiente limpio
Stayed 2 nights in Jan 2025

8/10 Good

Halle

Liked: Staff & service
Stayed 6 nights in Jan 2025

4/10 Poor

Lourdanys, Brick

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not properly maintained and cleaned during the day. The pool is probably the dirtiest pool I’ve seen at a resort and I’ve stayed at multiple resorts in the Caribbean. At the Italian a la carte restaurant, we did not even know who our waiter was, so we had to chase down multiple waiters to be able to order things. There was garbage scattered all over the beach and the staff did not pick it up, I actually saw some of the guests go around and try to pick some of it up. Our room had a strong smell of humidity and cigarettes so they gave us a new one after multiple talk with the front desk. Once they gave us the new one, the room phone didn’t work and neither did the locked safe. I would not recommend this resort to anyone.
Stayed 3 nights in Jan 2025

6/10 Okay

Yulexy, Bronx

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The resort was very nice and the room was clean. We went with three children 14, 9 and 1 year old and they enjoy every minute of the vacation.The entertainment was excellent all day long and the food throughout the day was great, from the buffet to the restaurants. If you go take money for tips because if you don’t tip everyone that serves you they will ignore you the next time they see you, we learned that the first day.
Stayed 2 nights in Jan 2025

10/10 Excellent

Elvin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Excellent resort to enjoy with family
Stayed 2 nights in Jan 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, beautiful beach, but not a good place for romantic gateway.

10/10 Excellent

Katty, Bronx

Stayed 2 nights in Dec 2024

8/10 Good

Anwar

Liked: Staff & service
Stayed 4 nights in Dec 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Rosmeidy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 2 nights in Dec 2024

2/10 Terrible

Akista

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Danielle

They do not put wash clothes in the room so if you do not bring your own you have to ask every day. They do provide glass bottle cokes and sprites and rum in the room but the bottle opener is level and sprays half the beverage on you. When we asked for a handheld opener they stated there wasn’t one. The room was very clean and nice except the phone broke on day two and was never fixed. The app is good for finding out what is going on but requests are not checked. We asked for a bath sponge on day one and never received one.
Stayed 4 nights in Dec 2024

6/10 Okay

wendy

The food very good, the facilities too noisy
Stayed 2 nights in Dec 2024