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Casa Dona Susana

3.5 star property
Adults-only beach hotel with outdoor pool

Photo gallery for Casa Dona Susana

Restaurant
Premium bedding, in-room safe, individually decorated, blackout curtains
Exterior
Reception
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • 24/7 front desk
  • Room service

Explore the area

View map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Place, Playa de los Muertos
    ‪2 min walk‬
  • Place, Los Muertos Pier
    ‪2 min walk‬
  • Place, Malecon
    ‪16 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.2 out of 10
Very good
(64 reviews)

Highlights

Individually decorated
Air conditioning
LED TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
Cable channels
  • Sleeps 2
  • 1 King Bed

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About the area

Puerto Vallarta

At Casa Dona Susana you'll be steps from Playa de los Muertos and 1.7 km (1.1 mi) from Malecon. Highlights at this beach hotel include a restaurant and an outdoor swimming pool. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a snack bar/deli, a terrace and a garden. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this 3.5-property class Romantic Zone hotel include Cruise Ship Terminal and Bay of Banderas.

What's nearby

  • Playa de los Muertos - 2 min walk - 0.2 km
  • Los Muertos Pier - 2 min walk - 0.2 km
  • Olas Altas Street - 2 min walk - 0.2 km
  • Cuale Island - 7 min walk - 0.6 km
  • Malecon - 16 min walk - 1.3 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 29 min drive

Restaurants

  • ‪Pancho's Takos - ‬2 min walk
  • ‪Margarita Grill - ‬2 min walk
  • ‪Andale's Restaurant & Bar - ‬1 min walk
  • ‪Fajita Republic - ‬2 min walk
  • ‪Lix : By Xocodiva - ‬2 min walk

About this property

Casa Dona Susana

Adults-only beach hotel with outdoor pool
Some rates at Casa Dona Susana are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Casa Dona Susana. The hotel can provide concierge services and wedding services.

This 3.5-star Puerto Vallarta hotel is smoke free.

  • 42 guestrooms or units
  • 4 levels
  • Deli
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Casa Dona Susana offers 42 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Playa Los Arcos Hotel Beach Resort & Spa

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  • All-inclusive
  • Spa
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4.1 out of 5, Very good, 1,162 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Pool access available from 10 AM to 10 PM
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Casa Dona Susana?

Casa Dona Susana offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Casa Dona Susana?

Onsite parking is limited.

Are there any beaches close to Casa Dona Susana?

Yep, Casa Dona Susana is a short 2-minute walk from Playa de los Muertos. Fun beach activities include scuba diving.

Does Casa Dona Susana have a pool?

Yep, and guests love it! Casa Dona Susana has an outdoor pool. The pool is open 10 AM to 10 PM.

Is Casa Dona Susana family-friendly?

No, Casa Dona Susana is an adults-only property.

Is there a free airport shuttle available at Casa Dona Susana?

No, Casa Dona Susana does not offer an airport shuttle service.

Is there a bar or restaurant at Casa Dona Susana?

Yep, you can grab a meal at Casa Dona Susana's onsite restaurant.

What time are check-in & check-out at Casa Dona Susana?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Casa Dona Susana?

No, pets are not allowed.

Reviews

Casa Dona Susana Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 561 out of 1000 reviews
Rating 8 - Good. 254 out of 1000 reviews
Rating 6 - Okay. 104 out of 1000 reviews
Rating 4 - Poor. 55 out of 1000 reviews
Rating 2 - Terrible. 26 out of 1000 reviews

Reviews

8/10 Good

Valeria

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Perfect stay for a true Mexican experience surrounded by
Stayed 3 nights in Jun 2025

10/10 Excellent

Gerald

Stayed 9 nights in Jun 2025

10/10 Excellent

Mariangel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

MAGIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff
Stayed 3 nights in Jun 2025

10/10 Excellent

Jose Freddie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Manuel and the staff were very friendly and helpful. Our stay was beyond exceptional… we will be back to visit soon because of the hospitality of the stellar staff.
Stayed 4 nights in Jun 2025

8/10 Good

Gene Carl, Maple Ridge

Liked: Cleanliness, amenities, property conditions & facilities
A very awesome and convenient with friendly staff down in the romantic zone, just a little north of the walkout pier on the Malecon
Stayed 7 nights in May 2025

10/10 Excellent

fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2025

10/10 Excellent

Shannon

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a roof top pool with bar and restaurant and an ocean view - the lounge chairs are padded and it’s very relaxing - the beach is literally steps away with free lounge chairs and umbrellas - check in was easy and the front rooms with the balconies are very spacious, new and welcoming - we had the all inclusive plan and the food was yummy - a different theme each night - my favorite is the breakfast you have to get a freshly made omelet from Lupita or a homemade French Toast - there is a waiter who is very rude - Manuel Duenas so beware of him but everyone else is wonderful especially Ricardo, Pablo and Jonathan
Stayed 6 nights in Jun 2025

10/10 Excellent

Greg

Liked: Cleanliness, amenities, property conditions & facilities
My stay at Casa Dona Susana was absolutely wonderful! This charming property perfectly captures the authentic spirit of Puerto Vallarta while providing all the comforts you could want. The accommodations were beautifully maintained and thoughtfully appointed. What truly made this experience special was the outstanding staff. From the moment I arrived, everyone was incredibly welcoming, attentive, and went above and beyond to ensure my stay was memorable. Their local knowledge and genuine hospitality made all the difference. The location is perfect for exploring Puerto Vallarta, and the property itself feels like a peaceful retreat. I can't wait to return to Casa Dona Susana on my next visit to this beautiful city. Highly recommended!
Stayed 8 nights in Jun 2025

8/10 Good

VITOR

Liked: Cleanliness, property conditions & facilities, room comfort
The breakfast byvthe beach was great
Stayed 6 nights in Jun 2025

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

8/10 Good

Abiba

Stayed 3 nights in Jun 2025

6/10 Okay

Willie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too much noise from other hotel customers. Ado, the rooms did it have reading lamps
Stayed 8 nights in May 2025

10/10 Excellent

SCOTT

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

8/10 Good

Reyna, Sacramento

I like the location
Stayed 3 nights in Jun 2025

4/10 Poor

Maxine

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We rented condominiums on all prior visits to Puerto Vallarta. This was our first time staying in a hotel, and we were very happy. Casa Dona Susana is the adults only property associated with Los Arcos. We had breakfast daily at Mi Pueblito, in Las Arcos, and when we wanted a more quiet retreat---we enjoyed the pool at Casa Dona Susana. Each and every employee we encountered over our 6 days there was welcoming, friendly and helpful. We really can't say enough about what a pleasant experience we enjoyed in the last few days of May, 2025.
Stayed 5 nights in May 2025

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very nice and staff was friendly. They recognized my Expedia status and upgraded my room with a balcony and offered a free breakfast buffet every day of my stay. They even offered a free 30 minute free massage! Room was a nice size with great AC.
Stayed 7 nights in May 2025

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Very comfortable stay, nice rooms and good people at the front desk. Only inconvenience is you need to go to the bigger resort for even a coffee in the morning when you just wake up lazy. The bigger resort is great and loved the ambience but if you could just arrange coffee in this resort it will be awesome. Other than location, condition, service, everything is perfect.
Stayed 3 nights in May 2025

8/10 Good

Andres

Stayed 5 nights in May 2025

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great area,everything in walking distance
Stayed 3 nights in May 2025

6/10 Okay

Jesus, Clovis

Travelled with partner
Liked: Cleanliness, staff & service
You get a beach chair with an umbrella
Stayed 7 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service

Great staff, rooms need updating and are small

The hotel is in a great area, a block from the beach and in the heart of Zona Romantica. The building is very old. The room that we stayed in was very small and had very little room to move about. The bathroom could only fit 1 person at a time. The room had a smell, and the entire unit needs a complete remodel. The staff was nice and friendly. The rooftop pool area was nice and we enjoyed our time up there. I'd probably stay somewhere else if I were to return to Puerto Vallarta.
Stayed 1 night in May 2025

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Go-to favorite..stayed 3 nights. All adult property. Comfy beds and pillows Nice rooftop pool area and loungers. Loved having a furnished balcony! Quiet area. Great breakfast buffet. Short walk to malecón, beach, shopping and dining. If walking isn’t your thing, easy to get an Uber or taxi. Great value and will stay again!
Stayed 3 nights in May 2025

6/10 Okay

Erika

Liked: Cleanliness
The property and location was beautiful but our room was pretty bad, our shower was broken, the shower head was spraying everywhere until it fell off completely, we took a cold shower because the hot water nob didn't work, when we called the receptionist for maintenance she was rude to us, as if we should just deal with it. The closet space barely fits your luggage and there were no drawers to place your clothes in.
Stayed 4 nights in May 2025