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Casa Dona Susana

3.5 star property
Adults-only beach hotel with outdoor pool

Photo gallery for Casa Dona Susana

Restaurant
Bar (on property)
Reception
Exterior
Premium bedding, in-room safe, individually decorated, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • 24/7 front desk
  • Room service
  • Housekeeping
  • Pool
The current price is NZ$179
includes taxes & fees
24 Aug - 25 Aug

Explore the area

View map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Playa de los Muertos
    ‪2 min walk‬
  • Los Muertos Pier
    ‪2 min walk‬
  • Malecon
    ‪16 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.2 out of 10
Very good
(64 reviews)

Highlights

Individually decorated
Air conditioning
LED TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
Cable channels
  • Sleeps 2
  • 1 King Bed

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About the area

Puerto Vallarta

At Casa Dona Susana you'll be steps from Playa de los Muertos and 1.7 km (1.1 mi) from Malecon. Highlights at this beach hotel include a restaurant and an outdoor swimming pool. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a snack bar/deli, a terrace and a garden. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this 3.5-property class Romantic Zone hotel include Cruise Ship Terminal and Bay of Banderas.

What's nearby

  • Playa de los Muertos - 2 min walk - 0.2 km
  • Los Muertos Pier - 2 min walk - 0.2 km
  • Olas Altas Street - 2 min walk - 0.2 km
  • Cuale Island - 7 min walk - 0.6 km
  • Malecon - 16 min walk - 1.3 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 29 min drive

Restaurants

  • ‪Margarita Grill - ‬2 min walk
  • Andale's Restaurant & Bar
  • Tuna Azul
  • Joe Jack's Fish Shack
  • ‪Starbucks Zona Romántica - ‬2 min walk

About this property

Casa Dona Susana

Adults-only beach hotel with outdoor pool
Some rates at Casa Dona Susana are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Casa Dona Susana. The hotel can provide concierge services and wedding services.

This 3.5-star Puerto Vallarta hotel is smoke free.

  • 42 guestrooms or units
  • 4 levels
  • Deli
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Casa Dona Susana offers 42 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

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Playa Los Arcos Hotel Beach Resort & Spa

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  • All-inclusive
  • Spa
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Pool access available from 10 AM to 10 PM
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Casa Dona Susana?

Casa Dona Susana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Casa Dona Susana?

As of 16 Aug 2025, prices found for a 1-night stay for 2 adults at Casa Dona Susana on 24 Aug 2025 start from NZ$179.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Casa Dona Susana?

Onsite parking is limited.

Are there any beaches close to Casa Dona Susana?

Yep, Casa Dona Susana is a short 2-minute walk from Playa de los Muertos. Fun beach activities include scuba diving.

Does Casa Dona Susana have a pool?

Yep, and guests love it! Casa Dona Susana has an outdoor pool. The pool is open 10 AM to 10 PM.

Is Casa Dona Susana family-friendly?

No, Casa Dona Susana is an adults-only property.

Is there a free airport shuttle available at Casa Dona Susana?

No, Casa Dona Susana does not offer an airport shuttle service.

Is there a bar or restaurant at Casa Dona Susana?

Yep, you can grab a meal at Casa Dona Susana's onsite restaurant.

What time are check-in & check-out at Casa Dona Susana?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Casa Dona Susana?

No, pets are not allowed.

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1001 reviews
Rating 8 - Good. 264 out of 1001 reviews
Rating 6 - Okay. 105 out of 1001 reviews
Rating 4 - Poor. 54 out of 1001 reviews
Rating 2 - Terrible. 25 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Autumn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful space, nice and quiet and the pool was never busy. Nice to have the option of getting food/drink/pool at los arcos but still get to come back to a less busy hotel! And no kids ;-)
Stayed 7 nights in Apr 2025

8/10 Good

Luis A

Travelled with family, Travelled with partner
The Hotel is a hidden gem. It's close to many restaurants and shops. It's easy to access the beach and the boardwalk. One thing I would say needs more work is that the front desk staff should be more informative about the all-inclusive package per person because my group was confused about where the restaurants were located and what was included in the package. Another thing is that the door in my room didn't work; it locked me in from the inside out and wifi wasn't working.
Stayed 4 nights in May 2025

8/10 Good

Michael, Albuquerque

Liked: Cleanliness, staff & service
Love the Los Arcos location and the Staff are the kindest, most helpful most sincere I’ve come across. I hope they are graciously compensated for bringing repeat business due to their superior level of hospitality. I was saddened to learn it’s just another under maintained billionaire conglomerate I won’t return! Fairmont Hotels should be ashamed of the profits vs investments
Stayed 8 nights in Apr 2025

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unit in disrepair Bath faucet loose AC dripped every day all over unit floor
Stayed 3 nights in May 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the property was awesome with exception of customer service received at bar on the rooftop…. Bad service from bellman
Stayed 4 nights in May 2025

10/10 Excellent

Misioneros

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Apr 2025

10/10 Excellent

Pelvain Singh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very friendly staff?
Stayed 7 nights in Apr 2025

10/10 Excellent

George Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Shawn, McKinney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located for enjoying the Zona Romantica in PV
Stayed 1 night in Apr 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with the sister hotel on the beach. Beautiful property and a great, friendly staff.
Stayed 4 nights in Apr 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wehad a beautiful time there!
Stayed 7 nights in Apr 2025

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying at casa Dona Susana.
Stayed 4 nights in Apr 2025

10/10 Excellent

danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people keep you coming back. Nothing to not like. Free upgrade was great.I have found my home away from home. See you later in the year.
Stayed 9 nights in Apr 2025

10/10 Excellent

Ralph

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is our favorite hotel to stay at. It is cozy, clean, and safe, located in the heart of the Romantic Zone.
Stayed 5 nights in Apr 2025

10/10 Excellent

Dean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Apr 2025

8/10 Good

larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk service was excellent
Stayed 3 nights in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has beautiful foliage, comfortable rooms, and the most welcoming staff. Would definitely stay here again!
Stayed 4 nights in Apr 2025

8/10 Good

Denise

Liked: Amenities, property conditions & facilities
Loved the rooftop
Stayed 5 nights in Apr 2025

6/10 Okay

Linda-Ellen

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good location. Rooms without balconies were cramped and dark. Rooftop pool was cold and needed maintenance as tiles were lifting. Staff was nice.
Stayed 4 nights in Apr 2025

8/10 Good

Rodrigo De La

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2025

10/10 Excellent

Jeanette Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the absolute best time at Casa Dona Susana! We wanted a week away with no kiddos so chose this location due to its adult only and it was wonderful. We did all inclusive which was perfect and everything that was included was well worth the price. Staff were so friendly and the entire location was clean and safe. We WILL BE BACK! Excited to bring our kids to the sister resort where they have suites for families. We LOVED the location and it made this trip magical.
Stayed 5 nights in Apr 2025

8/10 Good

Kendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Casa Dona Susana! Would definitely stay again. Loved the access to Los Arcos all inclusive and the ability to walk almost everywhere we wanted to go. Staff were kind, attentive and went above and beyond. Felt safe and comfortable for our entire stay. There’s some construction going on around the area and near the pool but it didn’t intrude on our peaceful vacation at all!
Stayed 7 nights in Apr 2025