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Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

4.5 star property
Luxury property on the beach, with 2 outdoor pools

Photo gallery for Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

Exterior
Lobby
ENCLAVE PRESIDENTIALSTE 1KG- LG WALKOUT TERR | View from room
2 outdoor pools, pool umbrellas, pool loungers
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
The current price is NZ$937
includes taxes & fees
16 Feb - 17 Feb

Explore the area

View map
Carretera Barra de Navidad Km 4.5, Puerto Vallarta, JAL, 48390
  • Place, Punta Negra Beach
    ‪12 min walk‬
  • Place, Playa Palmares
    ‪3 min drive‬
  • Place, Conchas Chinas Beach
    ‪3 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Premium Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Sea View (Roll-In Shower)

1 bedroom, premium bedding, free minibar, in-room safe

Room, 1 King Bed, Partial Sea View (Roll-In Shower)

9.4 out of 10
Exceptional
(6 reviews)
  • Partial sea view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Premium Room, 1 King Bed

  • Ocean view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for ENCLAVE OCEAN VW ROOM 1 KING BED W/ JET TUB

1 bedroom, premium bedding, free minibar, in-room safe

ENCLAVE OCEAN VW ROOM 1 KING BED W/ JET TUB

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for ENCLAVE OCEAN FRONT MASTER SUITE - KING BED

ENCLAVE OCEAN FRONT MASTER SUITE - KING BED

ENCLAVE OCEAN FRONT MASTER SUITE - KING BED

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 101 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for ENCLAVE OCEANVIEW GOVERNOR STE 1KG W/JET TUB

1 bedroom, premium bedding, free minibar, in-room safe

ENCLAVE OCEANVIEW GOVERNOR STE 1KG W/JET TUB

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 145 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed

View all photos for ENCLAVE PRESIDENTIALSTE 1KG- LG WALKOUT TERR

ENCLAVE PRESIDENTIALSTE 1KG- LG WALKOUT TERR | Living area

ENCLAVE PRESIDENTIALSTE 1KG- LG WALKOUT TERR

  • Ocean view
  • 194 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, free minibar, in-room safe

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(16 reviews)
  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds

1 bedroom, premium bedding, free minibar, in-room safe

Premium Room, 2 Queen Beds

7.2 out of 10
Good
(13 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for ENCLAVE OCEAN VIEW - 2 QUEEN BEDS W/ JET TUB

View from room

ENCLAVE OCEAN VIEW - 2 QUEEN BEDS W/ JET TUB

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Bedrooms, Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Club Room, 2 Bedrooms, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 151 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

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About the area

Puerto Vallarta

A luxury stay in Puerto Vallarta awaits you at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta. You'll be steps from Bay of Banderas and 4 km (2.5 mi) from Playa de los Muertos. Highlights at this beachfront property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Eforea can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and mani/pedis. The buffet restaurant, Vela, is open for breakfast, lunch and dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site 24-hour gym and kids' club. 16200 square feet (1505 square metres) of event facilities include conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 4.5-property class South Zone property include Malecon and Los Muertos Pier.

What's nearby

  • Punta Negra Beach - 12 min walk - 1.1 km
  • Playa Estaca - 2 min drive - 2.7 km
  • Playa Palmares - 3 min drive - 2.0 km
  • Conchas Chinas Beach - 3 min drive - 3.1 km
  • Lindomar Beach - 3 min drive - 3.1 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 35 min drive

Restaurants

  • ‪The Top Sky Bar - ‬4 min drive
  • ‪Blanca Blue Restaurant & Lounge - ‬2 min drive
  • ‪Vivaz Buffet - ‬2 min drive
  • ‪Tamari - ‬2 min drive
  • ‪Blaze Grill - ‬2 min drive

About this property

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

Luxury property on the beach, with 2 outdoor pools
Some rates at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta offers its guests a full-service spa, 2 outdoor swimming pools, a sauna, and a 24-hour fitness centre. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces.

There's an onsite business centre. Event space at this property measures 16200 square feet (1505 square metres) and includes conference space. Spa services, a terrace, and a children's club are also featured at the luxury Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta. Free valet parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Vallarta property.

  • 444 guestrooms or units
  • 14 levels
  • 3 buildings
  • 7 dining venues
  • 5 bars or lounges
  • 16200 sq ft of conference space
  • 1505 sq. m of conference space
  • Built in 2015
  • Karaoke
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta offers 444 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and espresso makers. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. 50-inch LCD televisions come with premium cable channels. Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers.

This Puerto Vallarta property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

Eforea has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cocomar
  • La Luce
  • Maxal
  • Sunan
  • Vela

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Air hockey
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Books
  • Children's club
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Karaoke
  • Kayaking
  • Piano
  • Pilates classes
  • Sauna
  • Table tennis

Family friendly

  • 2 outdoor pools
  • Art supplies
  • Baby toys
  • Babysitting (surcharge)
  • Beach toys
  • Children's books
  • Children's club (surcharge)
  • Children's games
  • Children's toys
  • Free rollaway/extra bed
  • High chair
  • In-room cot
  • Laundry facilities
  • Pool toys
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16,200 square feet of conference space
  • Business centre

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in shower
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 14 floors
  • 3 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee for check-in after noon
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in after noon

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. On-site parties or group events are strictly prohibited.
    Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Fiesta Americana Vallarta Adults All inclusive Hotel
Grand Fiesta Americana Adults All inclusive Hotel
Grand Fiesta Americana Vallarta Adults All inclusive
Grand Fiesta Americana Vallarta Adults All inclusive Resort
Grand Fiesta Americana Vallarta Adults Only All inclusive
Fiesta Americana Vallarta Adu
Grand Fiesta Americana Vallarta Adults Only All inclusive
Hilton Vallarta Riviera All Inclusive Resort Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

As of 14 Feb 2026, prices found for a 1-night stay for 2 adults at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta on 16 Feb 2026 start from NZ$936.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Yep, Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta has free valet parking.

Are there any beaches close to Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Yep, Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta is a short 13-minute walk from Punta Negra Beach. Fun beach activities include yoga, volleyball and kayaking.

Is there a spa on site at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Yep, Eforea is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta have a pool?

Yep, and guests love it! Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta features 2 outdoor pools, a full-service spa and 7 restaurants. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta.

Is Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta family-friendly?

You bet! With amenities such as a children's club and supervised childcare, as well as highchairs and children's books in the guestrooms, it's no surprise that Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta is a hit with families.

Is there a free airport shuttle available at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

No, Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

No, only service animals are allowed.

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 752 out of 1221 reviews
Rating 8 - Good. 262 out of 1221 reviews
Rating 6 - Okay. 124 out of 1221 reviews
Rating 4 - Poor. 40 out of 1221 reviews
Rating 2 - Terrible. 43 out of 1221 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Salvador

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staying. Staff 10/10
Stayed 3 nights in Nov 2025

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was excellent. We enjoyed the pool and service. The room was clean with balcony and nice ocean view. I will come back to this resort.
Stayed 4 nights in Nov 2025

8/10 Good

DINA REBECA MORENO

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes the room was perfect!
Stayed 3 nights in Nov 2025

8/10 Good

Kimberley Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Vallarta Riveria has always been my favorite place to stay, even before they bought it from Grand Fiesta Americana it’s been my go to for vacations. Years past, the food was great. This time the food was extremely disappointing. I have no other complaints except the food.
Stayed 7 nights in Nov 2025

6/10 Okay

Akunna Rhowena

Travelled with group
Liked: Cleanliness, staff & service, amenities
only one pool open, property old
Stayed 4 nights in Oct 2025

10/10 Excellent

Youqun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything is above my expection
Stayed 3 nights in Oct 2025

10/10 Excellent

Anna-Lisa

Stayed 4 nights in Nov 2025

10/10 Excellent

sebastian

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Aug 2025

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Rooms were very comfortable and quiet. The balcony was great with a good view. The staff was outstanding. Food was very good. Service at steak restaurant was lacking but every where else, it was good. Staff at breakfast were awesome (Esmerelda and her team). Breakfast was good, but could have used different options daily. The pools were nice. Good service around the pool. The beach and swim area were great. Good snorkeling. Entertainment around the pool was good. Evening entertainment was lacking. The entertainers were good, just seemed like the same show every night with different costumes. And having it in the lobby was very poor, no place to sit or see around the columns.
Stayed 5 nights in Oct 2025

10/10 Excellent

Juan de Dios

Stayed 3 nights in Oct 2025

8/10 Good

Crystal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was great service was great manager waited 5 days to charge us 300 for smoking on patio when its doesnt say that you couldnt smoke out there
Stayed 5 nights in Oct 2025

10/10 Excellent

Susan

Stayed 5 nights in Oct 2025

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 6th time staying at this property, pretty much the whole staff is nice, but specially the staff at: the beach (Eduardo/Juan/Daniel), the Vella buffet (Norma/Isela/Medardo, and Marcos who makes the omelets), Auma restaurante (Rodrigo/Donovan), Israel working the kayaks, and Eduardo (pechocho) (who was working all over the place), this people went above and beyond to make us feel special, thank you all.
Daniel (at the beach)
Eduardo and Eduardo (at the beach)
With Rodrigo & Donovan (at Auma restaurant)
With Norma (Vela buffet)
Stayed 6 nights in Oct 2025

10/10 Excellent

Adriana

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, food is delicious abd most importantly the staff are super friendly
Stayed 3 nights in Oct 2025

10/10 Excellent

Francisco, Long Beach

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room were very clean Location is amazing
Stayed 4 nights in Oct 2025

10/10 Excellent

Alejandro

Disliked: Cleanliness
Stayed 5 nights in Oct 2025

6/10 Okay

Lynnette

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Rooms - only made beds 2 times; cleaned floors once and removed the cockroach on Saturday; Had to ask for towel, washcloths, and hand towels 2 times. Never replaced the coffee or tea in the room for 5 days
Stayed 5 nights in Oct 2025

8/10 Good

Claudia S

Liked: Cleanliness
Stayed 3 nights in Oct 2025

2/10 Terrible

Virginia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had high expectations when booking this Hilton, especially since it was advertised as a four-star, all-inclusive hotel. Unfortunately, our experience was very disappointing. While the staff were kind and helpful, the property itself fell far below expectations. From the moment we arrived, there was a strong, unpleasant smell throughout the hotel. We changed rooms three times, but the issue persisted in every one. The rooms were not very clean, the sinks were clogged, and the bathrooms didn’t drain properly. Overall, the facilities felt outdated and poorly maintained, which was surprising and frustrating considering the Hilton name and the high price we paid. We ultimately decided to leave and stay at another hotel, as we simply couldn’t remain in those conditions. It’s unfortunate, because the staff truly tried to help, but the hotel itself needs serious attention and renovation to meet the quality guests expect
Stayed 6 nights in Oct 2025

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great. The staff from check-in to pool to restaurant were all so attentive and professional. The location was really beautiful and the beach was amazing to use, swimming in the ocean was a real highlight. We used the pool everyday and even sometime order lunch to our chairs. The restaurants were 10/10, amazing quality food which is why we continue to book the Hilton. We are never disappointed in the food and we want high quality meals and they always deliver!
Stayed 7 nights in Oct 2025

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and safe. Great staff!!
Stayed 4 nights in Oct 2025

4/10 Poor

Nathalia

Travelled with group
Liked: Cleanliness
I was very disappointed with my stay. The drinks and food were extremely poor in quality —definitely not worth the price. I would not recommend this hotel unless major improvements are made.
Stayed 3 nights in Oct 2025

8/10 Good

Nolie Valorozo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our food took awhile for then to serve it , in one of the restaurants
Stayed 4 nights in Oct 2025

10/10 Excellent

Victoria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never wanted to leave
Stayed 3 nights in Oct 2025

4/10 Poor

Janie

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I would not stay in this hotel again. The bathroom had a roach, the pool had mold around it and looks old. The mirror in the room was dirty. The room smelled like humidity. The one thing that was good was the staff, everyone was great and had good customer service in the restaurants.
Stayed 3 nights in Oct 2025