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Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

4.5 star property

Photo gallery for Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

2 outdoor pools, pool umbrellas, pool loungers
1 bedroom, premium bedding, free minibar, in-room safe
1 bedroom, premium bedding, free minibar, in-room safe
1 bedroom, premium bedding, free minibar, in-room safe
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
The current price is NZ$732
includes taxes & fees
8 Apr - 9 Apr

Explore the area

View map
Carretera Barra de Navidad Km 4.5, Puerto Vallarta, JAL, 48390
  • Place, Punta Negra Beach
    ‪12 min walk‬
  • Place, Playa Palmares
    ‪3 min drive‬
  • Place, Conchas Chinas Beach
    ‪3 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪18 min drive‬

Room options

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(7 reviews)
  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed

9.4 out of 10
Exceptional
(15 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Partial Sea View (Roll-In Shower)

9.4 out of 10
Exceptional
(6 reviews)
  • Partial sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

ENCLAVE OCEAN VW ROOM 1 KING BED W/ JET TUB

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

ENCLAVE OCEAN FRONT MASTER SUITE - KING BED

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 101 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

ENCLAVE OCEANVIEW GOVERNOR STE 1KG W/JET TUB

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 145 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed

ENCLAVE PRESIDENTIALSTE 1KG- LG WALKOUT TERR

  • Ocean view
  • 194 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(17 reviews)
  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(14 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

ENCLAVE OCEAN VIEW - 2 QUEEN BEDS W/ JET TUB

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Bedrooms, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 151 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

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About the area

Puerto Vallarta

A luxury stay in Puerto Vallarta awaits you at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta. Within steps you'll find Bay of Banderas and Punta Negra Beach within a 15-minute stroll. Highlights at this beachfront property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Eforea can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and mani/pedis. The buffet restaurant, Vela, is open for breakfast, lunch and dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site 24-hour gym and kids' club. 16200 square feet (1505 square metres) of event facilities include conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 4.5-property class South Zone property include Malecon and Playa Gemelas.

What's nearby

  • Punta Negra Beach - 12 min walk - 1.1 km
  • Playa Estaca - 2 min drive - 2.7 km
  • Playa Palmares - 3 min drive - 2.0 km
  • Conchas Chinas Beach - 3 min drive - 3.1 km
  • Lindomar Beach - 3 min drive - 3.1 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 35 min drive

Restaurants

  • ‪The Top Sky Bar - ‬4 min drive
  • ‪Blanca Blue Restaurant & Lounge - ‬2 min drive
  • ‪Vivaz Buffet - ‬2 min drive
  • ‪Tamari - ‬2 min drive
  • ‪Blaze Grill - ‬2 min drive

About this property

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

Some rates at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta offers its guests a full-service spa, 2 outdoor swimming pools, a sauna, and a 24-hour fitness centre. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces.

There's an onsite business centre. Event space at this property measures 16200 square feet (1505 square metres) and includes conference space. Spa services, a terrace, and a children's club are also featured at the luxury Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta. Free valet parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Vallarta property.

  • 444 guestrooms or units
  • 14 levels
  • 3 buildings
  • 7 dining venues
  • 5 bars or lounges
  • 16200 sq ft of conference space
  • 1505 sq. m of conference space
  • Built in 2015
  • Karaoke
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta offers 444 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and espresso makers. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. 50-inch LCD televisions come with premium cable channels. Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers.

This Puerto Vallarta property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

Eforea has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cocomar
  • La Luce
  • Maxal
  • Sunan
  • Vela

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Air hockey
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Books
  • Children's club
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Karaoke
  • Kayaking
  • Piano
  • Pilates classes
  • Sauna
  • Table tennis

Family friendly

  • 2 outdoor pools
  • Art supplies
  • Baby toys
  • Babysitting (surcharge)
  • Beach toys
  • Children's books
  • Children's club (surcharge)
  • Children's games
  • Children's toys
  • Free rollaway/extra bed
  • High chair
  • In-room cot
  • Laundry facilities
  • Pool toys
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16,200 square feet of conference space
  • Business centre

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in shower
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 14 floors
  • 3 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee for check-in after noon
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in after noon

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Fiesta Americana Vallarta Adults All inclusive Hotel
Grand Fiesta Americana Adults All inclusive Hotel
Grand Fiesta Americana Vallarta Adults All inclusive
Grand Fiesta Americana Vallarta Adults All inclusive Resort
Grand Fiesta Americana Vallarta Adults Only All inclusive
Fiesta Americana Vallarta Adu
Grand Fiesta Americana Vallarta Adults Only All inclusive
Hilton Vallarta Riviera All Inclusive Resort Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

As of 31 Mar 2026, prices found for a 1-night stay for 2 adults at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta on 8 Apr 2026 start from NZ$732, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Yep, Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta has free valet parking.

Are there any beaches close to Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Yep, Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta is a short 13-minute walk from Punta Negra Beach. Fun beach activities include yoga, volleyball and kayaking.

Is there a spa on site at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Yep, Eforea is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta have a pool?

Yep, and guests love it! Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta features 2 outdoor pools, a full-service spa and 7 restaurants. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta.

Is Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta family-friendly?

You bet! With amenities such as a children's club and supervised childcare, as well as highchairs and children's books in the guestrooms, it's no surprise that Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta is a hit with families.

Is there a free airport shuttle available at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

No, Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

No, only service animals are allowed.

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 775 out of 1248 reviews
Rating 8 - Good. 258 out of 1248 reviews
Rating 6 - Okay. 129 out of 1248 reviews
Rating 4 - Poor. 42 out of 1248 reviews
Rating 2 - Terrible. 44 out of 1248 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Nadia Abou

Liked: Cleanliness, amenities, property conditions & facilities
The facilities are amazing , clean and well maintained. The staff are very friendly and the service is excellent . The food was great and the beach was very clean . My family had the best time at the Hilton we will definitely come back
Stayed 9 nights in Dec 2025

2/10 Terrible

Ragheed

Travelled with partner
Disliked: Property conditions & facilities
Awful awful awful
Stayed 4 nights in Dec 2025

8/10 Good

Sean

Liked: Cleanliness, amenities
The staff were great and the room was clean and comfortable.
Stayed 4 nights in Dec 2025

10/10 Excellent

Fang

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 7 nights in Dec 2025

10/10 Excellent

Kishore Venkata

Stayed 9 nights in Dec 2025

10/10 Excellent

Tao-Yi

Travelled with family
Liked: Amenities, property conditions & facilities
Friendly staff and enjoyable evening shows
Stayed 5 nights in Dec 2025

8/10 Good

Samer

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was great beach was awesome. Food was good. Staff friendly
Stayed 7 nights in Dec 2025

10/10 Excellent

Gina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love it. Everything was perfect.
Stayed 5 nights in Dec 2025

10/10 Excellent

jerome

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean but had a moldy smell everytime you walk in.
Stayed 3 nights in Dec 2025

8/10 Good

Sarah, Orange

Travelled with family
Liked: Cleanliness, amenities
Did not feel crowded at the height of Christmas season. Getting into all the restaurants during our stay was very easy, although we were only a group of 2. Lots of activities to do and food was decent
Stayed 5 nights in Dec 2025

10/10 Excellent

YVONNE

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing ocean views, clear and calm beach in a lagoon, excellent food, friendly staff.
Stayed 5 nights in Dec 2025

6/10 Okay

Ramani

Disliked: Amenities
Vegetarian Food options, daily activities & wait time for getting table for food. Too many rooms not enough restaurants space to accommodate the crowd on time.
Stayed 5 nights in Dec 2025

10/10 Excellent

yolanda ibarra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel everyone is extra nice and very attentive love my stay there would definitely come back
Stayed 4 nights in Dec 2025

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had an unreal time. Super friendly staff, clean facility, excellent food and tasty drinks. Lots of kids but a nice adults only section as well. Would go back.
Stayed 5 nights in Dec 2025

10/10 Excellent

YASHASHRI VILAS

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing
Stayed 6 nights in Dec 2025

10/10 Excellent

Jisuk

Stayed 1 night in Dec 2025

2/10 Terrible

Meghana

Stayed 4 nights in Dec 2025

10/10 Excellent

Tracey, Northglenn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best time ever
Stayed 4 nights in Dec 2025

8/10 Good

Ruchi

Stayed 4 nights in Dec 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort with amazing staff and the most awesome amenities. There was so much to do. The views were unbelievable. The food was delicious. We even saw whales from our room. My family and I will absolutely be returning to the Hilton in Puerto Vallarta. Amazing staff and the entire resort was spotless. Buffet had different variety daily.
Stayed 4 nights in Dec 2025

10/10 Excellent

Daniel, Sylmar

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great service was awesome. Some of the staff that stood out were Seferino the waiter in the lobby. Blanca the events person and Donovan the waiter in the steakhouse. They were great and all went well on our vacation. We appreciate all of our service on our stay. We will be back.
Stayed 4 nights in Dec 2025

10/10 Excellent

Marjan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, quiet & the ocean view made our stay extra special. The only downside was the mattress; it was very uncomfortable. The staff were amazing across the resort, from service staff to restaurant servers. My husband and I are vegan, and there were usually some options (even at the Vela buffet). One note for vegans; all breads at the buffet contained milk. We asked for dairy-free bread & they kindly baked some for us every morning. Big shout-out to the team at Vela; chef Marcos Nazario, Norma, Esmeralda, Rosario, Pedro, and everyone else who made sure we were well taken care of. We also tried the Italian, Mexican & Asian restaurants & all had vegan options (the Mexican & Asian even had vegan menus). One disappointment was that we’d read in earlier reviews that there was a vegan food truck by the pools, but it wasn’t there during our trip. A suggestion for the buffet would be listing full ingredients under each label; we often had to guess what items contained. The beach was amazing and we spent most of our time there. The beach staff were excellent, regularly taking drink orders and setting up umbrellas as the sun came out. There are two pools, including an adults-only pool, but they didn’t feel very clean to us, and the music was often very loud, so we didn’t spend much time there. Overall, I’d rank the resort a 4-4.5, but because we had a great trip, I gave it a 5.
Stayed 7 nights in Dec 2025

6/10 Okay

Darius

Stayed 4 nights in Dec 2025

10/10 Excellent

Arturo

Liked: Amenities
My wife and I had a great time. Food was delicious and every morning we had our breakfast Norma was always so attentive and made our stay even better. Fidel and Exael were also very helpful and made sure our stay was great. Thank you for a great time.
Stayed 6 nights in Dec 2025

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
An absolute pleasure. I stayed there with my mom and sister! It was absolutely beautiful and so relaxing. Dining options were consistently excellent, and the staff were wonderful!
Stayed 5 nights in Dec 2025