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Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

Adults-only beachfront hotel with 4 outdoor pools

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Dates

October 2025

November 2025

4 outdoor pools, pool cabanas (surcharge), pool umbrellas

Couples treatment room(s), sauna, hot tub, steam room, body treatments

Ultra Corner Suite South | Terrace/patio

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pool
Bar
All-inclusive
Breakfast included
Housekeeping
Room service

includes taxes & fees

9 Oct - 10 Oct

Explore the area

Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, JAL, 48270

Place, Garza Blanca Beach
‪3 min walk‬
Place, Los Arcos
Place, Playa Gemelas
‪3 min drive‬
Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
‪18 min drive‬

Room options

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite North

Exceptional

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Separate bedroom

Down duvet

99 sq m
1 bedroom
Ocean view
Sleeps 2
1 King Bed

Suite South

Wonderful

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Egyptian cotton bed sheets

Separate bedroom

99 sq m
1 bedroom
Sea view
Sleeps 2
1 King Bed

Suite Two Double Beds North

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Separate bedroom

Down duvet

99 sq m
1 bedroom
Ocean view
Sleeps 3
2 Double Beds

Suite two Double Beds South

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Separate bedroom

Down duvet

99 sq m
1 bedroom
Sea view
Sleeps 3
2 Double Beds

Corner North

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Separate bedroom

Egyptian cotton bed sheets

Premium bedding

99 sq m
Ocean view
Sleeps 2
1 King Bed

Corner Suite South

Exceptional

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Separate bedroom

Down duvet

99 sq m
1 bedroom
Ocean view
Sleeps 2
1 King Bed

Ultra Suite North

Exceptional

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Egyptian cotton bed sheets

Separate bedroom

126 sq m
1 bedroom
Ocean view
Sleeps 2
1 King Bed

Ultra Suite South

Exceptional

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Egyptian cotton bed sheets

Separate bedroom

99 sq m
1 bedroom
Ocean view
Sleeps 2
1 King Bed

Ultra Corner Suite North

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Egyptian cotton bed sheets

Separate bedroom

126 sq m
1 bedroom
Ocean view
Sleeps 2
1 King Bed

Ultra Corner Suite South

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Premium bedding

Down duvet

126 sq m
Ocean view
Sleeps 2
1 King Bed

The Penthouse North

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Kitchen

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Egyptian cotton bed sheets

265 sq m
1 bedroom
Ocean view
Sleeps 2
1 King Bed

Ultra Suite North

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Egyptian cotton bed sheets

Separate bedroom

142 sq m
1 bedroom
Ocean view
Sleeps 2
1 King Bed

Two Suite South Connected

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Egyptian cotton bed sheets

Separate bedroom

198 sq m
2 bedrooms
Sea view
Sleeps 6
1 King Bed and 2 Double Beds

Two Ultra Suites South Connected

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Egyptian cotton bed sheets

Separate bedroom

198 sq m
2 bedrooms
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Two bedroom Master Suite South

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Egyptian cotton bed sheets

Separate bedroom

241 sq m
2 bedrooms
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Ultra Suite Two Double Beds South

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Premium bedding

Down duvet

99 sq m
Sea view
Sleeps 3
2 Queen Beds

About the area

Puerto Vallarta

A luxury stay in Puerto Vallarta awaits you at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only. Within just a 15-minute stroll, you'll find popular places like Garza Blanca Beach and Bay of Banderas. Highlights at this all-inclusive hotel include 9 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Imagine can include massages, body wraps and body scrubs along with access to the sauna and hot tub. With 4 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find umbrellas, and enjoy the 2 outdoor tennis courts and 24-hour gym. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning free buffet breakfast is offered between 7:00 AM and noon. There's also free self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 5-property class South Zone hotel include Malecon and Playa Gemelas.

What's nearby

Garza Blanca Beach - 3 min walk - 0.3 km
Playa Palmares - 10 min walk - 0.9 km
Playa Gemelas - 3 min drive - 3.9 km
Playa Mismaloya - 5 min drive - 5.4 km
Playa de los Muertos - 7 min drive - 7.3 km

Getting around

Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 42 min drive

Restaurants

‪Mismaloya Grill Restaurant - ‬5 min drive
‪Noi - ‬1 min walk
‪Blanca Blue Restaurant & Lounge - ‬11 min walk
‪Amixtli - ‬4 min drive
‪Los Arcos Snack Bar & Grill - ‬5 min drive

About this property

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

Adults-only beachfront hotel with 4 outdoor pools

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. At Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive hotel also offers outdoor tennis courts, a health club and a rooftop terrace. Self parking is free.

Smoking is allowed in designated areas at this 5-star Puerto Vallarta hotel.

145 guestrooms or units

2 buildings

9 dining venues

4 bars by the pool

2 swim-up bars

5 bars or lounges

Conference rooms

Built in 2014

Buffet breakfast (free)

Deli

Terrace on the roof

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Umbrellas for the pool

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Food/drink service (free)

Wedding services available

Garden

Outdoor picnic space

Gift shop

Beauty salon

On-site shopping

Bellhop

Lift

Smoking in designated areas

1 conference room

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only offers 145 accommodations with outdoor private hot tubs and iPod docking stations. Rooms open to balconies. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 55-inch flat-screen televisions come with DVD players and pay-per-view films. Espresso makers and minibars are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and toilets with an electronic bidet.

This Puerto Vallarta hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Spa Imagine has 8 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

4 outdoor pools, free pool cabanas, pool umbrellas

Pool
Hot tub
All-inclusive
Spa

includes taxes & fees

3 Oct - 4 Oct

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free beach shuttle
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to noon
2 swim-up bars
4 poolside bars
5 bars/lounges
9 restaurants
Private picnics
Snack bar/deli

Restaurants on site

DAO - ChineseContemporary
Hiroshi - Japanese
NOI - Italian Cuisine
The Rooftop
The Terrace

Things to do

2 outdoor tennis courts
24-hour gym
4 outdoor pools
Art gallery
Basketball
Beach volleyball
Designer stores
Ecotours
Evening entertainment
Full-service spa
Hiking/biking trails
Kayaking
Paddleboard
Piano
Racquetball/squash
Shopping
Snorkelling

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Free grocery shopping service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Meeting room

Outdoors

Beach towels
Beach umbrellas
Garden
In the mountains
On the bay
On the beach
Outdoor entertainment area
Outdoor furniture
Picnic area
Pool cabanas (surcharge)
Pool umbrellas
Rooftop terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Facials
Hot tub
Hydrotherapy
Manicures/pedicures
Massage
Sauna
Spa open daily
Steam room

Accessibility

Lift (150 centimetre wide door)
Smooth flooring in public areas

2 buildings
Ballroom
Banquet hall
Built in 2014
Communal living room
Designated smoking areas
Reception hall
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Down comforter
Egyptian cotton sheets
Hypo-allergenic bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Toilet with electronic bidet
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

55-inch flat-screen TV
DVD player
IPod dock
Pay films

Food and drink

24-hour room service
Champagne service
Coffee/tea maker
Espresso maker
Free bottled water
Meal delivery service
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Ceiling fan
Desk
Electrical adapters
Iron/ironing board
Laptop workspace
Phone
Recycling
Safe
Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: MXN 2600 per vehicle (return, maximum occupancy 5)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a smoke detector and outdoor lighting

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mousai Puerto Vallarta Adults Only

Hotel Mousai Puerto Vallarta All Inclusive

Hotel Mousai Puerto Vallarta Adults Only All Inclusive

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only Hotel

Frequently asked questions

What is the cancellation policy at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

As of 1 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only on 9 Oct 2025 start from NZ$1,407.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Yep, Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only has a free self car park.

Are there any beaches close to Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Yep, Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only is a short 8-minute walk from Garza Blanca Beach. Fun beach activities include volleyball, snorkelling and kayaking. You can also find motor boats and boat tours.

Is there a spa on site at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Yep, Spa Imagine is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only have a pool?

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only features 4 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only.

Is Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only family-friendly?

No, Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only is an adults-only property.

Are there hot tubs in the rooms at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Yep, all rooms come with private hot tubs.

Does Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only serve breakfast?

Yeah, complimentary buffet brekkie is available daily from 7:00 AM to noon.

Is there a free airport shuttle available at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Relax with a coldie at the 4 poolside bars or 5 lounge bars, and grab a meal at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only's 9 restaurants.

What time are check-in & check-out at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

No, only service animals are allowed.

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only Reviews

8.8

Excellent

9.6/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

ANDREA

Travelled with family

29 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great. No frills, just great drinks, delicious food, and amazing service.

Stayed 2 nights in Jun 2025

10/10 Excellent

Bernard

15 Jun 2025

Stayed 6 nights in May 2025

6/10 Okay

Scott

Travelled with partner

5 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

The booking on Expedia is extremely misleading. It says we get $90 resort credit per day. That is absolutely false. The hotel will not honor it.If you book an ultra north Tower suite, the pictures online are of the master suite South tower. We booked a corner ultra suite, and it is as pictured, however, when we were disappointed in the accommodations, we tried to switch rooms and they told us there were no rooms available, and Expedia show to have rooms available . The room is not what they have pictured. The food is excellent. The staff is very friendly. The management (Daniel specifically) was not accommodating at all when we brought up our issues, and was very condescending. I have stayed at this property many times and I’ve never been treated as poorly as he treated us. The next day the management addressed her issues but we never got a resort credit of $90 per day as advertised on Expedia.

Stayed 7 nights in May 2025

6/10 Okay

Osmel

1 Jun 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

The property is not bad but you have to make appointment to eat very inconvenient!

Stayed 2 nights in May 2025

10/10 Excellent

Soheila

Travelled with partner

30 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

From the moment we arrived, the experience was exceptional. The staff were incredibly welcoming, professional, and attentive without being intrusive — they made us feel like VIPs throughout our visit. The food was an absolute highlight: beautifully presented, bursting with flavor, and clearly crafted with top-quality ingredients. Every dish was a work of art, and the sommelier’s wine pairing recommendations elevated the meal even further. The ambiance was pure luxury — elegant interiors, tasteful decor, and an atmosphere that was both sophisticated and comfortable. Whether you’re here for a special occasion or just to treat yourself, this place truly delivers a world-class experience. Highly recommended for anyone seeking fine dining, impeccable service, and a memorable stay or evening out!

Stayed 3 nights in Jan 2025

10/10 Excellent

Ramin

29 May 2025

Stayed 4 nights in May 2025

10/10 Excellent

Peter

Travelled with partner

28 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

We loved the secluded resort area that was beautifully landscaped and lushly expansive! Took full advantage of the property, from hatha yoga to a 2.5 hour kayaking and snorkeling adventure to an enlightening kundalini yoga…every day was a new experience. The restaurants are incredible, views unmatched, and staff so welcoming.

View from our private beach anniversary dinner!

Kayak and snorkel expedition to this rocky area (3 mile round trip)

Stayed 8 nights in May 2025

10/10 Excellent

Melissa

22 May 2025

Stayed 4 nights in Apr 2025

6/10 Okay

Koryun Kory

Travelled with partner

20 May 2025

Liked: Cleanliness, amenities

They did not honor the $75 daily resort credit. Staff was always trying to remind you to tip, making dining anytime uncomfortable and awkward. Some of the staff were rude.

Stayed 3 nights in May 2025

10/10 Excellent

linda

20 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Exactly as i imagen it to be

Stayed 3 nights in May 2025

10/10 Excellent

Hortensia

15 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Staff was absolutely everything!!! Our honeymoon was more than what we could have ever dreamed of here!! Perfection in everything!!!

Stayed 3 nights in May 2025

10/10 Excellent

Brent

Travelled with partner

25 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really enjoyed my stay! I had a great experience.

Stayed 4 nights in Apr 2025

10/10 Excellent

Michael

24 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Awesome experience and can’t wait to return. Was the first adults-only resort experience for me and my wife and we loved it. All of our prior vacations have been as a family (ie. with our kids) and it was really nice to vacation without kids around. No splashing around in the pool, no constant calls for mommy, etc. The

Stayed 5 nights in Apr 2025

10/10 Excellent

Antoine

Travelled with partner

20 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The nicest hotel I've ever started in

Stayed 5 nights in Mar 2025

10/10 Excellent

Elizabeth

Travelled with partner

18 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

From arrival to departure, everything was stupendous. The property is comfortable, well thought out, and coordinated. All of the staff were so attentive to our every need. The entire stay exceeded our expectations. Hotel Mousai made our honeymoon really special.

Stayed 4 nights in Apr 2025

2/10 Terrible

Michael Kelly

Travelled with partner

10 Apr 2025

Liked: Amenities, property conditions & facilities

Disliked: Cleanliness, staff & service

My wife and I stayed here for 12 days over our 6 year anniversary. While the rooms, views and some of the staff are incredible, we had some serious issues with our stay. Firstly, upon check in - my wife found a used condom underneath a chair. It was apparent that the room was not cleaned appropriately and this gave us a very bad taste in our mouth. While they changed us rooms, we still questioned the cleanliness of the property and what protocols were in place. This took over a day to sort out and was very frustrating as it was disturbing for us. The second issue we had was with our restaurant reservations. We had made several reservations that were never confirmed properly, and we were forced to scramble last minute for dining options on 3 occasions. We were mislead about the dining at Karuma, as we were told the only thing not included when spending the extra $45pp was the “Prime” items. This was not the case and several items that drew me into the restaurant were not included. The staff was also extremely rude at times, not serving us and flat out ignoring us despite tipping well. The food was also very inconsistent, even at the same restaurants. We had several fantastic meals and we had some very bad meals at the same restaurants with the same dishes. The property has a lot of potential but overall we did not enjoy our stay. We travel to Mexico 2-3 times a year and this was our worst experience to date from a 5 star resort. I’d write more but limited to 1500 letters

Stayed 12 nights in Mar 2025

10/10 Excellent

Elizabeth

Travelled with family

31 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing property and service! Best hotel in Puerto Vallarta

Stayed 7 nights in Mar 2025

8/10 Good

Taylor

13 Mar 2025

Stayed 2 nights in Feb 2025

10/10 Excellent

Gregory

9 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Mar 2025

10/10 Excellent

Jacob

Travelled with partner

3 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Never stayed at a five diamond resort before and not sure I’ll ever be able to not stay at one again. The service was next level, food was out of this world good, and the personal butler service was awesome. Will definitely be returning to Hotel Mousai in the future!

Stayed 6 nights in Feb 2025

10/10 Excellent

Linda

Travelled with partner

1 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel. Excellent service.

Stayed 5 nights in Feb 2025

10/10 Excellent

Benjamin

Travelled with partner

21 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff were amazing and the room was great, with an exceptional view. Facilities and restaurants were good as well. Our room service guy Danny was phenomenal.

Stayed 4 nights in Feb 2025

10/10 Excellent

hatem

20 Feb 2025

Stayed 6 nights in Feb 2025

10/10 Excellent

Roxana

2 Feb 2025

Liked: Staff & service, property conditions & facilities

Stayed 3 nights in Jan 2025

10/10 Excellent

Melissa

25 Jan 2025

Stayed 6 nights in Jan 2025

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

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Suite two Double Beds South

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Corner Suite South

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Ultra Corner Suite North

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The Penthouse North

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Ultra Suite North

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Two Suite South Connected

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Two Ultra Suites South Connected

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Two bedroom Master Suite South

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Ultra Suite Two Double Beds South

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Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

About the area

Puerto Vallarta

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About this property

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

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Hotel Mousai Puerto Vallarta Adults Only

Hotel Mousai Puerto Vallarta Adults Only

Property amenities

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Restaurants on site

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Outdoors

Full-service spa

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