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Krystal Grand Puerto Vallarta All Inclusive

4.5 star property
Luxury hotel on the beach, with 4 outdoor pools

Photo gallery for Krystal Grand Puerto Vallarta All Inclusive

Free minibar, in-room safe, laptop workspace, blackout curtains
Lobby
4 restaurants, breakfast, lunch served; local and international cuisine
Jr. Suite Balcony King
2 bars/lounges, beach bar

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$531
includes taxes & fees
1 Feb - 2 Feb

Explore the area

View map
136 Avenida de las Garzas, Puerto Vallarta, Jal, 48333
  • Place, La Isla
    ‪7 min walk‬
  • Place, Hotel Zone Beach
    ‪9 min walk‬
  • Place, Cruise Ship Terminal
    ‪14 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪4 min drive‬

Room options

View all photos for Deluxe Resort View Double

Deluxe Resort View Double

Deluxe Resort View Double

8.0 out of 10
Very good
(10 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Resort view

View all photos for Deluxe Resort View King

Deluxe Resort View King

Deluxe Resort View King

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Private bathroom
  • 40 sq m
  • Sleeps 2
  • 1 King Bed
  • Resort view

View all photos for Deluxe Partial Ocean View King

Deluxe Partial Ocean View King

Deluxe Partial Ocean View King

8.0 out of 10
Very good
(7 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Private bathroom
  • 40 sq m
  • Sleeps 2
  • 1 King Bed
  • Partial sea view

View all photos for Deluxe Partial Ocean view Double

Deluxe Partial Ocean view Double

Deluxe Partial Ocean view Double

8.0 out of 10
Very good
(14 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Partial ocean view

View all photos for Deluxe Ocean View King

Deluxe Ocean View King

Deluxe Ocean View King

8.2 out of 10
Very good
(10 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Private bathroom
  • 40 sq m
  • Sleeps 2
  • 1 King Bed
  • Sea view

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

Deluxe Ocean View Double

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Sea view

View all photos for Jr. Suite Balcony King

Jr. Suite Balcony King

Jr. Suite Balcony King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Private bathroom
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Partial ocean view

View all photos for Jr. Suite Balcony Double

Jr. Suite Balcony Double

Jr. Suite Balcony Double

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Private bathroom
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds
  • Partial ocean view

View all photos for Jr. Suite Jacuzzi Double

Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Jacuzzi Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Private bathroom
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds
  • Partial ocean view

View all photos for Jr. Suite Jacuzzi King

Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Jacuzzi King

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Private bathroom
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Partial ocean view

View all photos for Jr. Suite Hacienda King

Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Hacienda King

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Private bathroom
  • 43 sq m
  • Sleeps 2
  • 1 King Bed
  • Garden view

View all photos for Jr. Suite Hacienda Double

Jr. Suite Hacienda Double

Jr. Suite Hacienda Double

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 2 Queen Beds
  • Garden view

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Exterior

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

South Zone
  • Pool
  • All-inclusive
  • Spa
  • Parking included
4.4 out of 5, Excellent, 1,191 reviews
The price is NZ$951
includes taxes & fees
25 Jan - 26 Jan
Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

About the area

Puerto Vallarta

A luxury stay in Puerto Vallarta awaits you at Krystal Grand Puerto Vallarta All Inclusive. You'll be 1.8 km (1.1 mi) from Cathedral of Our Lady of Guadalupe and 2.4 km (1.5 mi) from Paradise Adventure Park / Canopy Indio. Highlights at this all-inclusive hotel include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and reflexology. The buffet restaurant, Sea Fire, serves local and international cuisine and is open for breakfast, lunch and dinner. O' West is the hotel's own bar, serving drinks along with lunch. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site indoor swimming pool and free kids' club. Other amenities include a 24-hour gym, a conference centre and a children's swimming pool. There's also the convenience of valet parking. .Attractions within a 15-minute drive of this 4.5-property class Puerto Vallarta hotel include Cruise Ship Terminal and Malecon.

What's nearby

  • Playa de Oro - 1 min walk - 0.1 km
  • La Isla - 7 min walk - 0.6 km
  • Hotel Zone Beach - 9 min walk - 0.8 km
  • Puerto Mágico - 10 min walk - 0.9 km
  • Cruise Ship Terminal - 14 min walk - 1.2 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 17 min drive

Restaurants

  • ‪El Cochiloco - ‬5 min drive
  • ‪Fika cafétéria - ‬18 min walk
  • ‪El Zarape - ‬5 min drive
  • ‪La Tienda Grande - ‬5 min drive
  • ‪Fat Tony's Pizza - ‬5 min drive

About this property

Krystal Grand Puerto Vallarta All Inclusive

Luxury hotel on the beach, with 4 outdoor pools
Krystal Grand Puerto Vallarta All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Krystal Grand Puerto Vallarta All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. This all-inclusive hotel also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Puerto Vallarta hotel.

  • 451 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • 11141 sq ft of conference space
  • 1035 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
Krystal Grand Puerto Vallarta All Inclusive offers 451 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 32-inch LED televisions come with premium cable channels.

Bathrooms include a shower, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

2 outdoor pools
The Hacienda at Krystal Grand Puerto Vallarta
  • Pool
  • All-inclusive
  • Spa
  • Restaurant
3.9 out of 5, Good, 1,003 reviews
The price is NZ$662
includes taxes & fees
25 Jan - 26 Jan
The Hacienda at Krystal Grand Puerto Vallarta

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Covered valet parking on site (MXN 55 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Fogo
  • Il Formaggio
  • Le Délice
  • O' West
  • Sea Fire

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Free beach club
  • Free children's club
  • Full-service spa
  • Indoor pool
  • Playground
  • Shopping

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Art supplies
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • High chair
  • In-room babysitting
  • Indoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (11,141 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (100 centimetre high)
  • Lever door handles
  • Lift (100 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Communal living room
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Chef service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Puerto Vallarta All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: MXN 55 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Altitud Vallarta AIl Inclusive
Krystal Altitude Vallarta AIl Inclusive
Krystal Grand Altitude Pto. Vallarta AI
Krystal Grand Puerto Vallarta All Inclusive Hotel
Krystal Grand Altitude Puerto Vallarta AIl Inclusive
Krystal Grand Puerto Vallarta All Inclusive Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Krystal Grand Puerto Vallarta All Inclusive?

Krystal Grand Puerto Vallarta All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Grand Puerto Vallarta All Inclusive?

As of 24 Jan 2026, prices found for a 1-night stay for 2 adults at Krystal Grand Puerto Vallarta All Inclusive on 1 Feb 2026 start from NZ$530.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Grand Puerto Vallarta All Inclusive?

Yep, Krystal Grand Puerto Vallarta All Inclusive has covered valet parking with in/out privileges for MXN 55 per night.

Are there any beaches close to Krystal Grand Puerto Vallarta All Inclusive?

The closest beach to Krystal Grand Puerto Vallarta All Inclusive is Nuevo Vallarta Beach (8.8 km).

Is there a spa on site at Krystal Grand Puerto Vallarta All Inclusive?

Yep, there is an onsite spa at Krystal Grand Puerto Vallarta All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Swedish massages.

Does Krystal Grand Puerto Vallarta All Inclusive have a pool?

Take your pick from 4 outdoor swimming pools, an indoor pool and a kids' pool. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Krystal Grand Puerto Vallarta All Inclusive?

Krystal Grand Puerto Vallarta All Inclusive features 4 outdoor pools, a full-service spa and an indoor pool.

What makes Krystal Grand Puerto Vallarta All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Krystal Grand Puerto Vallarta All Inclusive.

Is Krystal Grand Puerto Vallarta All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as highchairs and children's slippers in the guestrooms, it's no surprise that Krystal Grand Puerto Vallarta All Inclusive is a hit with families.

Is there a free airport shuttle available at Krystal Grand Puerto Vallarta All Inclusive?

No, Krystal Grand Puerto Vallarta All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Grand Puerto Vallarta All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Grand Puerto Vallarta All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Krystal Grand Puerto Vallarta All Inclusive?

No, pets and service animals are not allowed.

Krystal Grand Puerto Vallarta All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 195 out of 477 reviews
Rating 8 - Good. 112 out of 477 reviews
Rating 6 - Okay. 83 out of 477 reviews
Rating 4 - Poor. 51 out of 477 reviews
Rating 2 - Terrible. 36 out of 477 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Paola

Stayed 6 nights in Oct 2025

8/10 Good

Deronshau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! The food on the buffet was pretty decent but the Paella at the buffet was wonderful.The Italian restaurant ( must have a reservation) was wonderful, with good vibes, and the food was amazing! We didn’t have a chance to try the Mexican restaurant or the French restaurant, so maybe next time. The only thing I would make people aware of is that the room we were staying in the bathroom does not have a door separating it from the rest of the space. There are frosted glass doors to the shower and toilet for privacy but not a door to enclose the whole bathroom. The staff cleaned the pool every day and they refilled the mini fridge every day. The bar and lounge area are nice as well. They call you a taxi or uber for you if needed. The staff was very friendly and helpful so do not hesitate to ask for assistance or their advice.
Stayed 4 nights in Oct 2025

8/10 Good

Nathanel Simon, Montreal

Travelled with group
Liked: Staff & service, amenities
Initial room selection was very inappropriate as there was a tremendous amount of construction being done close by due to renovations and a complex being built. Some things were also so-so in the room. Flagged the room issues with staff and got and 'upgrade': room had not been deep cleaned and visible traces of the previous stay were still visible. Turns out the last room i was given was in fact the best one and the most fitting of the reservation description I had booked several mo ths ago: It was u fortunated that i had to place several complaints to finally get what i was expectig to be set and done from the get go. Room service was ok but also sometimes forgetful on the night shift when requesting certain things. Pool area was ok. Got crowded very quick. Was at the beach most of the time due to this or went to the adult only side at the Hacienda complex when quiet and pool were needed. Bar selections are diverse, staff is very accommodating of requests for drinks. Dining experience (selected: La Catrina) was unfortunately very slow and not as authenticly mexican as initially described. Going to the old market area has proven better for views and better a la carte dining options. Food wise, buffets and all sides of the complex were very good. Regardless of the hiccups, i would book at the Krystal Grand Puerto Vallarta again.
Stayed 6 nights in Oct 2025

10/10 Excellent

Mirza Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t typically leave reviews, but this resort deserves it. The ocean views were stunning, the food was excellent, and the service throughout the resort was outstanding. The rooms, pools, and dining options were all exceptional. It’s also a wonderful place for families—our kids especially enjoyed the gaming station. Highly recommended for anyone looking for a memorable vacation Drinks were amazing.
Stayed 4 nights in Oct 2025

2/10 Terrible

Satinder

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

HECTOR OMAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio es bueno, las instalaciones están bien aunque el edificio se siente algo viejo, las bebidas y la comida fueron de buena calidad y la atención del personal fue buena en general.
Stayed 1 night in Sep 2025

10/10 Excellent

Oswaldo

Stayed 1 night in Sep 2025

10/10 Excellent

alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien, very good
Stayed 3 nights in Sep 2025

10/10 Excellent

Antonio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room cleaning staff forgot to load our fridge with water bottles but other than that it was a great value for a very nice hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Amenities
The room, the service, front beach
Stayed 5 nights in Aug 2025

2/10 Terrible

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bedbugs…. We were there for 3 nights and luckily we only had one night left and I appreciate that we were moved immediately after we found the bedbugs in the middle of the night because we got woken up by a smoke alarm that was triggered in the building and saw the bedbug crawling on the bed. Staff immediately moved us to a different room and was very attentive. Unfortunately it doesn’t change the fact that there were bedbugs.
Stayed 3 nights in Jul 2025

2/10 Terrible

Lourdes

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is old. Not look the same as the online pictures, my room wasn’t ready. At 4:30 They changed the room because the room what I reserved wasn’t ready . I didn’t liked that room and I asked them to get ready my room as soon as possible with full ocean view like my reservation . I waited until the 6pm to finally get in the room Also the strawberries and champagne was scheduled for August 1 between 1pm to 5pm and never arrived We made this trip for our 25th anniversary to have a wonderful time but unfortunately was the worse place where we stayed.
Stayed 4 nights in Jul 2025

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2025

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se tenía que hacer fila y esperar unos 20 min para entrar al buffet . El colchón ya estaba súper sumido . Muy incómodo . Comida 8/10 .
Stayed 1 night in Jul 2025

4/10 Poor

Cynthia

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived around 2pm to join a larger group of friends and family that were in Puerto Vallarta for the weekend. We Tried to check in on the Krystal Grand side but Juan rudely told us that our reservation was only for 1 person and that we needed to go complete our check in on the Hacienda side of the property. On the Hacienda side the check in person that assisted us called someone to explain that we booked through Expedia and the reservation was intended for 2 people. They allowed it, registered us and told us our room would be ready after 3pm. We returned at 3pm for our keys and when we arrived at our room the AC was not working. It was set at 65 but the room temp was 82. We called maintenance and they sent someone after we called 3 times. The maintenance guy "released some trapped air" and told us to give it about 30 minutes. After 30 minutes we didnt feel an improvement and asked to be switched to another room. First they told us they were fully booked and couldn't accommodate and after expressing our frustration we were assisted by another person that claimed he was going to hook us up with an upgrade. The upgrade was useless to us and all we asked for was the type of room we pre-paid with an AC that works. After all that they assigned us a room and when we got there they keys didnt work. The administration staff is a nightmare. If it wasn't for the service staff we wouldnt even rate this place a 1 star.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Beach, pool
Stayed 3 nights in May 2025

8/10 Good

Tamilla

Stayed 7 nights in Jul 2025

2/10 Terrible

Josephine Lopez

Disliked: Cleanliness, staff & service
Stayed 4 nights in Jul 2025

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Tiene algunas áreas un poco descuidadas pero las habitaciones están muy bien. La parte de La Hacienda está excelente.
Stayed 3 nights in Jul 2025

6/10 Okay

Acie

Liked: Staff & service
Disliked: Property conditions & facilities

Krystal Grand Resort in Puerto Vallarta.

I would rate my overall stay a 5 out of 10. The property is outdated, the bathroom is the worse I've ever seen in my life, and the food was very average. Sometimes they would have the same food at dinner that they served at lunch. The bathroom was so small that when you sat on the toilet, your head would be two inches from the wall. I was told the property was bought out, and was to be completely renovated in about a year. My stay wasn't the worse place I've ever stayed, but I certainly wouldn't stay there again. The pictures on Hotel.com did it no justice.
Smallest bathroom in history
Missing light fixtures
Outside view of Krystal Grand Resort
Stayed 4 nights in Jul 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención por parte del staff
Stayed 4 nights in Jul 2025

6/10 Okay

Bernard J

Travelled with partner
Disliked: Amenities
Ok hotel
Stayed 7 nights in Jun 2025

6/10 Okay

Alejandra, Revere

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
El lugar en las fotos se ve muy nuevo pero en realidad no lo es, las instalaciones les falta un poco de limpieza, y mantenimiento. El cuarto estaba muy sucio, yo viajé con mi bebé de 10 meses gateando y el piso del cuarto lo tuve que limpiar con una toalla mojada para que el nene pudiera gatear tranquilo, además la limpieza que hacían diario era muy básica, medio tendieron la cama y sacaron la basura. Entiendo que no es la opción más cara pero creo que la limpieza es importante.
Stayed 3 nights in Jun 2025

2/10 Terrible

Estrella

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I had an extremely disappointing experience at this hotel. From the moment I arrived, there were issues. They couldn’t find my reservation even though I had a confirmation and it took a long time to sort out. Once I finally got to my room, things only got worse. There were roaches, the air conditioning didn’t work properly, and rain started leaking into the room, along with water dripping from the ceiling. It was honestly unsafe and completely unacceptable. I brought up the problems to the staff, but the overall response felt unhelpful and disorganized. It was one issue after another, and I wouldn’t recommend this place to anyone. Save yourself the stress and book somewhere else.
Stayed 3 nights in Jun 2025

8/10 Good

Rajadurai Anton

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jun 2025