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Krystal Grand Puerto Vallarta All Inclusive

4.5 star property
Luxury hotel on the beach, with 4 outdoor pools

Photo gallery for Krystal Grand Puerto Vallarta All Inclusive

4 restaurants, breakfast, lunch served; local and international cuisine
Front of property
Aerial view
Lobby
4 restaurants, breakfast, lunch served; local and international cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • All-inclusive
  • 24/7 front desk
  • Spa
The current price is NZ$450
includes taxes & fees
15 Oct - 16 Oct

Explore the area

View map
136 Avenida de las Garzas, Puerto Vallarta, Jal, 48333
  • Place, Vista Vallarta Club de Golf
    ‪4 min drive‬
  • Place, International Convention Center
    ‪5 min drive‬
  • Place, Cruise Ship Terminal
    ‪10 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪4 min drive‬

Room options

View all photos for Deluxe Resort View Double

Deluxe Resort View Double

Deluxe Resort View Double

8.6 out of 10
Excellent
(9 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 40 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Resort View King

Deluxe Resort View King

Deluxe Resort View King

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 40 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

Deluxe Partial Ocean View King

Deluxe Partial Ocean View King

8.4 out of 10
Very good
(6 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 40 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean view Double

Deluxe Partial Ocean view Double

Deluxe Partial Ocean view Double

8.0 out of 10
Very good
(13 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View King

Deluxe Ocean View King

Deluxe Ocean View King

8.6 out of 10
Excellent
(9 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 40 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

Deluxe Ocean View Double

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Suite Balcony King

Jr. Suite Balcony King

Jr. Suite Balcony King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 50 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Balcony Double

Jr. Suite Balcony Double

Jr. Suite Balcony Double

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 50 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Suite Jacuzzi Double

Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Jacuzzi Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 50 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Jr. Suite Jacuzzi King

Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Jacuzzi King

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 50 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Hacienda King

Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Hacienda King

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Hacienda Double

Jr. Suite Hacienda Double

Jr. Suite Hacienda Double

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 2 Queen Beds

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Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

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  • Pool
  • All-inclusive
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  • Parking included
4.4 out of 5, Excellent, 1,111 reviews
The price is NZ$712
includes taxes & fees
20 Oct - 21 Oct
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About the area

Puerto Vallarta

A luxury stay in Puerto Vallarta awaits you at Krystal Grand Puerto Vallarta All Inclusive. You'll be 1.8 km (1.1 mi) from Cathedral of Our Lady of Guadalupe and 2.4 km (1.5 mi) from Paradise Adventure Park / Canopy Indio. Highlights at this all-inclusive hotel include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and reflexology. The buffet restaurant, Sea Fire, serves local and international cuisine and is open for breakfast, lunch and dinner. O' West is the hotel's own bar, serving drinks along with lunch. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site indoor swimming pool and free kids' club. Other amenities include a 24-hour gym, a conference centre and a children's swimming pool. There's also the convenience of valet parking. .Attractions within a 15-minute drive of this 4.5-property class Puerto Vallarta hotel include Cruise Ship Terminal and Malecon.

What's nearby

  • Cathedral of Our Lady of Guadalupe - 19 min walk - 1.6 km
  • Vista Vallarta Club de Golf - 4 min drive - 2.7 km
  • International Convention Center - 5 min drive - 4.6 km
  • Cruise Ship Terminal - 10 min drive - 11.1 km
  • Malecon - 13 min drive - 16.1 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 17 min drive

Restaurants

  • ‪Fat Tony's Pizza - ‬5 min drive
  • ‪El Cochiloco - ‬5 min drive
  • ‪La Pizza House - ‬5 min drive
  • ‪La Tienda Grande - ‬5 min drive
  • ‪Micheladas Botaneras Ixtapa - ‬6 min drive

About this property

Krystal Grand Puerto Vallarta All Inclusive

Luxury hotel on the beach, with 4 outdoor pools
Krystal Grand Puerto Vallarta All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Krystal Grand Puerto Vallarta All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. This all-inclusive hotel also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Puerto Vallarta hotel.

  • 451 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • 11141 sq ft of conference space
  • 1035 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
Krystal Grand Puerto Vallarta All Inclusive offers 451 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 32-inch LED televisions come with premium cable channels.

Bathrooms include a shower, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Krystal Grand Nuevo Vallarta – All Inclusive
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.0 out of 5, Very good, 1,363 reviews
The price is NZ$580
includes taxes & fees
15 Oct - 16 Oct
Krystal Grand Nuevo Vallarta – All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Covered valet parking on site (MXN 55 per night; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Fogo
  • Il Formaggio
  • Le Délice
  • O' West
  • Sea Fire

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Free beach club
  • Free children's club
  • Full-service spa
  • Indoor pool
  • Playground
  • Shopping

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Art supplies
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • High chair
  • In-room babysitting
  • Indoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (11,141 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (100 centimetre high)
  • Lever door handles
  • Lift (100 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Communal living room
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Chef service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Puerto Vallarta All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: MXN 55 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Altitud Vallarta AIl Inclusive
Krystal Altitude Vallarta AIl Inclusive
Krystal Grand Altitude Pto. Vallarta AI
Krystal Grand Puerto Vallarta All Inclusive Hotel
Krystal Grand Altitude Puerto Vallarta AIl Inclusive
Krystal Grand Puerto Vallarta All Inclusive Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Krystal Grand Puerto Vallarta All Inclusive?

Krystal Grand Puerto Vallarta All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Grand Puerto Vallarta All Inclusive?

As of 14 Oct 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Puerto Vallarta All Inclusive on 15 Oct 2025 start from NZ$449.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Grand Puerto Vallarta All Inclusive?

Yep, Krystal Grand Puerto Vallarta All Inclusive has covered valet parking with in/out privileges for MXN 55 per night.

Are there any beaches close to Krystal Grand Puerto Vallarta All Inclusive?

The closest beach to Krystal Grand Puerto Vallarta All Inclusive is Nuevo Vallarta Beach (8.8 km).

Is there a spa on site at Krystal Grand Puerto Vallarta All Inclusive?

Yep, there is an onsite spa at Krystal Grand Puerto Vallarta All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Swedish massages.

Does Krystal Grand Puerto Vallarta All Inclusive have a pool?

Take your pick from 4 outdoor swimming pools, an indoor pool and a kids' pool. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Krystal Grand Puerto Vallarta All Inclusive?

Krystal Grand Puerto Vallarta All Inclusive features 4 outdoor pools, a full-service spa and an indoor pool.

What makes Krystal Grand Puerto Vallarta All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Krystal Grand Puerto Vallarta All Inclusive.

Is Krystal Grand Puerto Vallarta All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as highchairs and children's slippers in the guestrooms, it's no surprise that Krystal Grand Puerto Vallarta All Inclusive is a hit with families.

Is there a free airport shuttle available at Krystal Grand Puerto Vallarta All Inclusive?

No, Krystal Grand Puerto Vallarta All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Grand Puerto Vallarta All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Grand Puerto Vallarta All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Krystal Grand Puerto Vallarta All Inclusive?

No, pets and service animals are not allowed.

Krystal Grand Puerto Vallarta All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 179 out of 430 reviews
Rating 8 - Good. 100 out of 430 reviews
Rating 6 - Okay. 78 out of 430 reviews
Rating 4 - Poor. 45 out of 430 reviews
Rating 2 - Terrible. 28 out of 430 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Acie

Liked: Staff & service
Disliked: Property conditions & facilities

Krystal Grand Resort in Puerto Vallarta.

I would rate my overall stay a 5 out of 10. The property is outdated, the bathroom is the worse I've ever seen in my life, and the food was very average. Sometimes they would have the same food at dinner that they served at lunch. The bathroom was so small that when you sat on the toilet, your head would be two inches from the wall. I was told the property was bought out, and was to be completely renovated in about a year. My stay wasn't the worse place I've ever stayed, but I certainly wouldn't stay there again. The pictures on Hotel.com did it no justice.
Smallest bathroom in history
Missing light fixtures
Outside view of Krystal Grand Resort
Stayed 4 nights in Jul 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención por parte del staff
Stayed 4 nights in Jul 2025

6/10 Okay

Bernard J

Travelled with partner
Disliked: Amenities
Ok hotel
Stayed 7 nights in Jun 2025

6/10 Okay

Alejandra, Revere

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
El lugar en las fotos se ve muy nuevo pero en realidad no lo es, las instalaciones les falta un poco de limpieza, y mantenimiento. El cuarto estaba muy sucio, yo viajé con mi bebé de 10 meses gateando y el piso del cuarto lo tuve que limpiar con una toalla mojada para que el nene pudiera gatear tranquilo, además la limpieza que hacían diario era muy básica, medio tendieron la cama y sacaron la basura. Entiendo que no es la opción más cara pero creo que la limpieza es importante.
Stayed 3 nights in Jun 2025

2/10 Terrible

Estrella

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I had an extremely disappointing experience at this hotel. From the moment I arrived, there were issues. They couldn’t find my reservation even though I had a confirmation and it took a long time to sort out. Once I finally got to my room, things only got worse. There were roaches, the air conditioning didn’t work properly, and rain started leaking into the room, along with water dripping from the ceiling. It was honestly unsafe and completely unacceptable. I brought up the problems to the staff, but the overall response felt unhelpful and disorganized. It was one issue after another, and I wouldn’t recommend this place to anyone. Save yourself the stress and book somewhere else.
Stayed 3 nights in Jun 2025

8/10 Good

Rajadurai Anton

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was so friendly and helpful
Stayed 2 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Krystal Grand Stay

There was a problem with the air conditioning and ceiling fan the first few days. They had to come out 3 or 4 times to fix it. I believe that it was somehow connected to the patio door because after they fixed it, I wasn't able to open the door; therefore, unable to actually sit out on the patio; which was too bad because it was a beautiful view and I was only able to appreciate it with the door closed. There was also an odor in the restroom maybe the first couple of days that seemed to dissipate after that. Otherwise, enjoyed my stay.
Stayed 4 nights in Jun 2025

6/10 Okay

Kimberly

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The customer service in the buffet restaurant was excellent and the seafood they served at Jalavera restaurant was delicious. That's really the only thing nice about this property. What I don't like is the room I stayed at, it smells musty, earthy and damp. I know, there's mold in my room. It rained during my stay and it flooded the inside of the room where the door of the balcony area. Part of my blanket got soaked and was wet and I called front desk for a new one, but no one came to replace it, so that night I slept without a blanket. The pictures here on expedia is very different from the what the actual room looks like so beware.
Stayed 2 nights in Jun 2025

4/10 Poor

Brittany

Travelled with family
Stayed 3 nights in Jun 2025

6/10 Okay

April

Travelled with family
Disliked: Property conditions & facilities
Where do I start 1) room appeared nice. Beds were comfortable 2) I was told I could not have inflatable tube for my 3&5 year old but all the local Mexicans could. Caucasian or Canadians weren’t allowed I guess 3) next day I was also told my 3&5 year old were not allowed to jump in the pool but again everyone else was allowed. 4) food was as limited but good. 5) drinks were good and servers around the pool were great 6) French resto was only one I tried and was great. 7) we had heavy rain day 3 that flooded out entire room. It was coming in the ceiling. When I went to talk to Libby I was in ankle deep water. The entire hotel was as falling apart. The ceilings all had holes and water pouring out them. Got moved to another room which was nice but on the 4th floor and the elevators were all not working. So I had to carry my kid and stroller up and down 4 flights of stairs 8) I wanted to use an umbrella to take a walk and was told I was not allowed Enjoyed ourselves as much as we could but would not go back or refer friends there sadly. This hotel needs a massive renovation
Stayed 5 nights in Jun 2025

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
La Hacienda was a great place to enjoy our trip. Quietness is the word to better describe it. The staff were amazing and always very friendly and helpful with us.
Stayed 4 nights in Jun 2025

6/10 Okay

gabino

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Eva

Stayed 3 nights in Jun 2025

6/10 Okay

Ila

Travelled with family
Liked: Staff & service
I enjoyed that the resort is right on the beach, which allowed us to take long walks and enjoy hearing the waves. I didnt like that the rule of not reserving lounge chairs was not enforced at all so unless you reserved a longer with your towel or book at 7;00am there was absolutely no place to sit. I saw some guest putting personal items on loungers in multiple areas to use at different times during the day, which is very selfish behavior and should not be tolerated by resort staff.
Stayed 6 nights in Mar 2025

8/10 Good

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay For a 4 Day Trip

Nice place to stay in! It wasn’t too crowded when we stayed in the month of May. You have access to Krystal Grand and Hacienda which is a nice plus as Krystal Grand is more family friendly and Hacienda is for adults and more quieter. The food was not bad but could improve. You also have to make a reservation for the restaurants for the dinner option but if you don’t make it on time you are out of luck. We managed to get one on our last night only after talking to reception. You also have to pay a fee for room service. The staff were very friendly and always helpful. No complaints on that. Overall it was a very nice experience.
View from Sushi Bar.
Sangria and Piña Colada.
Ceviche, good.
Aguachile, good.
Stayed 3 nights in May 2025

2/10 Terrible

Rosalio

Stayed 3 nights in Apr 2025

4/10 Poor

Rosalio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was given a room with a construction view and I payed for a pool view , after the switch us they gave us a
Stayed 3 nights in Apr 2025

10/10 Excellent

Mitra

Liked: Cleanliness, staff & service, property conditions & facilities
Still excellent best location
Stayed 7 nights in Apr 2025

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Dony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean resort. Beach is right at the backyard. Friendly employees.
Stayed 6 nights in Mar 2025

2/10 Terrible

Chantell

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid for a partial ocean view which we got but had to look out at the construction site as well. Breakfast was probably the best meal and that still wasn’t great. Would not recommend this hotel.
Stayed 3 nights in Mar 2025

10/10 Excellent

Zafiro Fatima

Stayed 4 nights in Mar 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Allison

Travelled with family
Disliked: Cleanliness, property conditions & facilities
the room as absolutely filthy and not cleaned. Mold everywhere. Can’t get proper change of towels or bedding. They limit your restock of water, even with a medical condition involving a Cpap. My husband and 5 year old where sick and to avoid spreading, they wanted to stay in room. We weren’t allowed to bring food to them and the option was $150 peso charge room service. My 5 year old wasn’t allowed to sit outside without shoes on, but a lady with a see through coverup wearing only a thread of a thong and barely covered nipples was allowed to sit and eat. The hallways were never cleaned and were absolutely disgusting. My husband ended up with mold infection in his lungs and sick. My son noticed an ear plug on the ground in the hallway and after 6 days, still was there. The room wrecked of mold and curtains had visible mold on them.
Stayed 7 nights in Feb 2025