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Krystal Grand Puerto Vallarta All Inclusive

4.5 star property
Luxury hotel on the beach, with 4 outdoor pools

Photo gallery for Krystal Grand Puerto Vallarta All Inclusive

4 restaurants, breakfast, lunch served; local and international cuisine
2 bars/lounges, beach bar
Aerial view
2 bars/lounges, beach bar
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • All-inclusive
  • 24/7 front desk
  • Spa
The current price is NZ$421
includes taxes & fees
1 June - 2 June

Explore the area

Map
136 Avenida de las Garzas, Puerto Vallarta, Jal, 48333
  • Vista Vallarta Club de Golf
    ‪4 min drive‬
  • Centro Internacional de Convenciones de Puerto Vallarta
    ‪6 min drive‬
  • Cruise Ship Terminal
    ‪10 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪4 min drive‬

Room options

View all photos for Deluxe Resort View Double

Deluxe Resort View Double

Deluxe Resort View Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Hairdryer
  • 40 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Suite Hacienda Double

Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Hacienda Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Jr. Suite Jacuzzi King

Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Jacuzzi King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Hairdryer
  • 50 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean view Double

Deluxe Partial Ocean view Double

Deluxe Partial Ocean view Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Hairdryer
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Suite Jacuzzi Double

Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Jacuzzi Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Hairdryer
  • 50 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Jr. Suite Balcony Double

Jr. Suite Balcony Double

Jr. Suite Balcony Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Hairdryer
  • 50 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Resort View King

Deluxe Resort View King

Deluxe Resort View King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Hairdryer
  • 40 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

Deluxe Partial Ocean View King

Deluxe Partial Ocean View King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Hairdryer
  • 40 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

Deluxe Ocean View Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Hairdryer
  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Suite Balcony King

Jr. Suite Balcony King

Jr. Suite Balcony King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Hairdryer
  • 50 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Hacienda King

Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Hacienda King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Hairdryer
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Deluxe Ocean View King

Deluxe Ocean View King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Hairdryer
  • 40 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About the area

Puerto Vallarta

A luxury stay in Puerto Vallarta awaits you at Krystal Grand Puerto Vallarta All Inclusive. You'll be 1.8 km (1.1 mi) from Cathedral of Our Lady of Guadalupe and 2.4 km (1.5 mi) from Paradise Adventure Park / Canopy Indio. Highlights at this all-inclusive hotel include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and reflexology. The buffet restaurant, Sea Fire, serves local and international cuisine and is open for breakfast, lunch and dinner. O' West is the hotel's own bar, serving drinks along with lunch. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site indoor swimming pool and free kids' club. Other amenities include a conference centre, a children's swimming pool and a coffee shop/cafe. There's also the convenience of valet parking. .Attractions within a 15-minute drive of this 4.5-property class Puerto Vallarta hotel include Cruise Ship Terminal and Malecon.

What's nearby

  • Centro Internacional de Convenciones de Puerto Vallarta - 7 min drive - 4.0 km
  • Vista Vallarta Club de Golf - 7 min drive - 3.4 km
  • La Isla - 11 min drive - 8.4 km
  • Cruise Ship Terminal - 11 min drive - 7.8 km
  • Malecon - 14 min drive - 11.5 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 17 min drive

Restaurants

  • ‪La Tienda Grande - ‬5 min drive
  • ‪Taqueria Gay - ‬5 min drive
  • ‪La Calle - ‬3 min drive
  • ‪Cafe Bohemio - ‬4 min drive
  • ‪Aloha Puerto Vallarta - ‬7 min drive

About this property

Krystal Grand Puerto Vallarta All Inclusive

Luxury hotel on the beach, with 4 outdoor pools
Krystal Grand Puerto Vallarta All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Krystal Grand Puerto Vallarta All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. This all-inclusive hotel also offers a complimentary children's club, a children's pool and a garden. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Puerto Vallarta hotel.

  • 451 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • 11141 sq ft of conference space
  • 1035 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
Krystal Grand Puerto Vallarta All Inclusive offers 451 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 32-inch LED televisions come with premium cable channels.

Bathrooms include a shower, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

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  • Breakfast included
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4.0 out of 5, Very good, 1,168 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Covered valet parking on site (MXN 55 per night; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Fogo
  • Il Formaggio
  • Le Délice
  • O' West
  • Sea Fire

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Free beach club
  • Free children's club
  • Full-service spa
  • Indoor pool
  • Playground
  • Shopping

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Art supplies
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Highchair
  • In-room babysitting
  • Indoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (11,141 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (100 centimetre high)
  • Lever door handles
  • Lift (100 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Communal living room
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Chef service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Puerto Vallarta All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: MXN 55 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Altitud Vallarta AIl Inclusive
Krystal Altitude Vallarta AIl Inclusive
Krystal Grand Altitude Pto. Vallarta AI
Krystal Grand Puerto Vallarta All Inclusive Hotel
Krystal Grand Altitude Puerto Vallarta AIl Inclusive
Krystal Grand Puerto Vallarta All Inclusive Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Krystal Grand Puerto Vallarta All Inclusive?

Krystal Grand Puerto Vallarta All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Grand Puerto Vallarta All Inclusive?

As of 7 May 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Puerto Vallarta All Inclusive on 1 Jun 2025 start from NZ$421.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Grand Puerto Vallarta All Inclusive?

Yep, Krystal Grand Puerto Vallarta All Inclusive has covered valet parking with in/out privileges for MXN 55 per night.

Are there any beaches close to Krystal Grand Puerto Vallarta All Inclusive?

The closest beach to Krystal Grand Puerto Vallarta All Inclusive is Nuevo Vallarta Beach (8.8 km).

Is there a spa on site at Krystal Grand Puerto Vallarta All Inclusive?

Yep, there is an onsite spa at Krystal Grand Puerto Vallarta All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Krystal Grand Puerto Vallarta All Inclusive have a pool?

Take your pick from 4 outdoor swimming pools, an indoor pool and a kids' pool. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Krystal Grand Puerto Vallarta All Inclusive?

Krystal Grand Puerto Vallarta All Inclusive features 4 outdoor pools, a full-service spa and an indoor pool.

What makes Krystal Grand Puerto Vallarta All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Krystal Grand Puerto Vallarta All Inclusive.

Is Krystal Grand Puerto Vallarta All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as highchairs and children's slippers in the guestrooms, it's no surprise that Krystal Grand Puerto Vallarta All Inclusive is a hit with families.

Is there a free airport shuttle available at Krystal Grand Puerto Vallarta All Inclusive?

No, Krystal Grand Puerto Vallarta All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Grand Puerto Vallarta All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Grand Puerto Vallarta All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Krystal Grand Puerto Vallarta All Inclusive?

No, pets and service animals are not allowed.

Krystal Grand Puerto Vallarta All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 134 out of 330 reviews
Rating 8 - Good. 79 out of 330 reviews
Rating 6 - Okay. 56 out of 330 reviews
Rating 4 - Poor. 39 out of 330 reviews
Rating 2 - Terrible. 22 out of 330 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Brian, Regina

Travelled with group
Liked: Staff & service
We were disappointed with the food choices and dining experiences. We would have preferred more options and felt the same food was repeated day after day. We found ourselves dining off resort more than we anticipated. Our room was fine but we needed to ask the desk a number of times during our stay for hand and wash towels for the bathroom.
Stayed 8 nights in Jan 2025

8/10 Good

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great great service from bartenders.
Stayed 7 nights in Jan 2025

8/10 Good

Debra

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Good service. Food could be btter
Stayed 10 nights in Jan 2025

10/10 Excellent

Victor

Stayed 1 night in Jan 2025

4/10 Poor

Teresa

Liked: Staff & service
The facility had restricted areas and dinner to available
Stayed 1 night in Jan 2025

10/10 Excellent

Abdulateef

Stayed 3 nights in Jan 2025

6/10 Okay

Iris

Stayed 7 nights in Dec 2024

2/10 Terrible

Loraine

Stayed 3 nights in Dec 2024

8/10 Good

Prem

Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

FERNANDO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence
Stayed 2 nights in Dec 2024

4/10 Poor

Robyn

Stayed 1 night in Dec 2024

4/10 Poor

Thi Hong Trang

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They do not have water so everynight, few trucks coming to bring water to the site, causing super loud noise at the middle of the night. On our 2nd night, no water in general, no shower, no toilet, that was a nightmare. Beside that, room needs an upgrade, staffs has 0 English and super unfriendly. Too much busy during the holiday which we can understand, but with the low consideration to the others of the local people, the buffet everyday become a show. I witnessed two times that two ladies put their unused foods back to the bowls on the counter for everyone. Talked to staffs to remove that bowl but nothing changes. I come back to check only to see the punes with some touch of the lady’s mayonnaise (from her dirty dish) still there, gross.
Stayed 3 nights in Dec 2024

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy there and I’ll definitely be back
Stayed 6 nights in Nov 2024

10/10 Excellent

Angelica

Stayed 5 nights in Dec 2024

2/10 Terrible

Ofir

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In one word. Trash
Stayed 7 nights in Dec 2024

10/10 Excellent

Townsend

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 3 nights in Dec 2024

4/10 Poor

Gael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Overall the whole hotel was dirty and in bad conditions, most of the time the hotel feels dirty, there is poop in some places, the ceiling is leaking in the lobby, and most of the time the staff in management are mean and they are not really helpful sometimes the staff just ignored my questions, the only good staff are the waitresses, most are really friendly and attentive, the food is ok nothing out of this world, and sometimes flies would step on the desserts and breads
Stayed 4 nights in Dec 2024

4/10 Poor

CARLA

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Paid for Delux ocean view, didn’t get it instead I got the view of trees blocking the ocean. I requested to be moved to a room with an ocean view which they did however it didn’t have a balcony, front desk staff told me I paid for ocean view only balcony was not included. Be carefully when you booked ocean view with them. Front desk staff was a little bit snarky, however staff at the buffet and security guard were amazing, friendly and kind. We often stay late at night, and one security guy always stayed around our area to make sure we were safe. I don’t know if I would stayed here again since I didn’t like the rooms nor the front desk staff.
Stayed 4 nights in Dec 2024

4/10 Poor

Tali

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we received had black mold on the ceiling. They couldn’t switch our room till 2 days later and even the upgraded room was very dirty. Mold on ceiling torn blanket and broken mirror in bathroom. I would not recommend this hotel to anyone.
Stayed 7 nights in Dec 2024

2/10 Terrible

Galit

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like a representative to call me. My stay was unacceptable
Stayed 4 nights in Dec 2024

2/10 Terrible

Victoria

Disliked: Staff & service, property conditions & facilities
I don’t suggest this place at all. Worst experience in puerto Vallarta. Only reason we stayed was we were attending a wedding here.
Stayed 6 nights in Dec 2024

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service
REVIEW FOR KRYSTAL GRAND ONLY NOT THE HACIENDA SIDE Pros: easy to walk around and close proximity to downtown, shopping centers, the marina and grocery stores. The staff are wonderful and super nice. Owest (sushi bar 18 pool) was the highlight of our stay. Pretty quiet and lots of infinity pool space to relax and watch the sunset. The food was decent (not the breakfast it was terrible), but im not a super picky eater and usually just ate salad, yogurt and Ceviche (so good) the whole time. If youre picky with your food you may not enjoy your stay as much. If you go to the steakhouse get the beef fillet its was so good and tender. Cons: Our room frequently smelt of sewage and the shower was spotty going from sprinkles to normal pressue. It was frequently cold water coming from the shower as well. The bedding is another, the sheets were clean but the douvet underneath the cover was really gross, stained and honeslty shouldnt be reused. One of the elevators were not functioning and when it would get down to the main floor you had to hold on the open button and pry open the door (if you're alone good luck). We ended up getting off on the second floor and taking to stairs. This was reported to the desk but remained an issue throughout our stay. Overall i did enjoy my stay but no way is this at all a 5 star hotel. My intitial search shows it listed as a 5 star but I believe that may just be the rating for the Hacienda side only.
Stayed 6 nights in Nov 2024

10/10 Excellent

Nicholas

Travelled with family
Liked: Staff & service
The staff is amazing. Daniel, Francisco, Marisol, Guillermo are the best.
Stayed 6 nights in Dec 2024