Marriott Puerto Vallarta Resort & Spa

4.5 star property
Luxury resort on the beach, with outdoor pool

Photo gallery for Marriott Puerto Vallarta Resort & Spa

Banquet hall
Meeting facility
Property amenity
Presidential Suite, 1 Bedroom, Terrace, Oceanfront
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • All-inclusive
  • Room service

Explore the area

View map
Avenida Paseo De La Marina 435, Fracc. Marina Vallarta, Puerto Vallarta, 48354
  • El Faro Lighthouse
    ‪7 min walk‬
  • Cruise Ship Terminal
    ‪4 min drive‬
  • Malecon
    ‪8 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪2 min drive‬

Room options

Junior Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 55 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 119 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Oceanfront

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Garden View

8.8 out of 10
Excellent
(52 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - twin
Blackout curtains
  • 34 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, Non Smoking (View)

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
  • 34 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking, Ocean View

8.8 out of 10
Excellent
(35 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - twin
Blackout curtains
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Panoramic Room, 2 Double Beds, Balcony, Ocean View

9.0 out of 10
Wonderful
(20 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Non Smoking (View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - single
Blackout curtains
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Ocean View

8.8 out of 10
Excellent
(50 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - twin
Blackout curtains
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 105 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 Bedroom (View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 116 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Panoramic Room, 1 King Bed with Sofa bed, Ocean View

8.4 out of 10
Very good
(22 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - twin
Blackout curtains
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 128 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, Non Smoking, Garden View

8.0 out of 10
Very good
(41 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

Presidential Suite, 1 Bedroom, Terrace, Oceanfront

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 192 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Puerto Vallarta

A luxury stay in Puerto Vallarta awaits you at Marriott Puerto Vallarta Resort & Spa. Within steps you'll find Marina Vallarta Golf Club and El Faro Lighthouse within a 10-minute stroll. Highlights at this beachfront resort include 4 restaurants, a full-service spa and an outdoor swimming pool. .A relaxing day at Ohtli Spa can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, La Estancia, serves Mexican cuisine and is open for breakfast and dinner. Ceviche and Tequila Bar is the resort's own bar, serving drinks along with lunch and dinner. Spend the day at the beach and enjoy the 2 outdoor tennis courts, indoor swimming pool and gym. Additionally, you'll find a hot tub, a sauna and a children's swimming pool. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4.5-property class Marina Vallarta resort include Cruise Ship Terminal and Malecon.

What's nearby

  • El Faro Lighthouse - 7 min walk - 0.6 km
  • Vallarta Casino - 14 min walk - 1.2 km
  • La Isla - 4 min drive - 3.9 km
  • Cruise Ship Terminal - 4 min drive - 3.5 km
  • Malecon - 8 min drive - 8.4 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 9 min drive

Restaurants

  • ‪Restaurante Andrea - ‬8 min walk
  • ‪El Faro Bar - ‬7 min walk
  • ‪Restaurant Los Mariachiles - ‬6 min walk
  • ‪Fish House - ‬6 min walk
  • ‪Chappy's Sports Bar - ‬5 min walk

About this property

Marriott Puerto Vallarta Resort & Spa

Luxury resort on the beach, with outdoor pool
Some rates at Marriott Puerto Vallarta Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Marriott Puerto Vallarta Resort & Spa offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge.

A business centre and meeting rooms are available. Event space at this resort measures 20894 square feet (1941 square metres) and includes conference space. An outdoor pool, a children's pool, and a hot tub are also featured at the luxury Marriott Puerto Vallarta Resort & Spa. Free self parking is available.

This 4.5-star Puerto Vallarta resort is smoke free.

  • 433 guestrooms or units
  • 4 dining venues
  • Conference rooms
  • 20894 sq ft of conference space
  • 1941 sq. m of conference space
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Swim-up bar
Marriott Puerto Vallarta Resort & Spa offers 433 accommodations with minibars and a safe. Rooms open to balconies. LCD televisions come with premium satellite channels and pay-per-view films.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered once per stay and change of bedsheets can be requested. Housekeeping is provided on a limited basis.

Ohtli Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Property amenities

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 22 to 30 for adults and USD 15 to 25 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ceviche and Tequila Bar
  • Champions Sports Bar
  • La Estancia
  • Las Casitas
  • Mikado

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • TV in common areas

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 20,894 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 30 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Newspaper

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 22 to 30 for adults and USD 15 to 25 for children
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CasaMagna
CasaMagna Marriott
CasaMagna Marriott Puerto Vallarta
CasaMagna Marriott Resort
CasaMagna Puerto Vallarta
CasaMagna Resort Puerto Vallarta
Puerto Vallarta Marriott
Marriott CasaMagna Puerto Vallarta
Marriott CasaMagna Puerto Vallarta Resort
Puerto Vallarta Marriott Resort
Casamagna Marriott Puerto Vallarta Resort And Spa
Marriott Puerto Vallarta
Marriott Puerto Vallarta Resort
Marriott CasaMagna Puerto Vallarta Resort Spa
Puerto Vallarta Marriott
Marriott Puerto Vallarta
Marriott Puerto Vallarta Resort Spa
Marriott Puerto Vallarta & Spa
Marriott Puerto Vallarta Resort & Spa Resort
Marriott Puerto Vallarta Resort & Spa Puerto Vallarta
Marriott Puerto Vallarta Resort & Spa Resort Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Marriott Puerto Vallarta Resort & Spa?

Marriott Puerto Vallarta Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Marriott Puerto Vallarta Resort & Spa?

Yep, Marriott Puerto Vallarta Resort & Spa has a free self car park.

Are there any beaches close to Marriott Puerto Vallarta Resort & Spa?

The closest beach to Marriott Puerto Vallarta Resort & Spa is Nuevo Vallarta Beach (5.3 km).

Is there a spa on site at Marriott Puerto Vallarta Resort & Spa?

Yep, Ohtli Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Marriott Puerto Vallarta Resort & Spa have a pool?

Yep, and guests love it! Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Marriott Puerto Vallarta Resort & Spa?

Marriott Puerto Vallarta Resort & Spa features a full-service spa, an outdoor pool and an indoor pool.

What makes Marriott Puerto Vallarta Resort & Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Marriott Puerto Vallarta Resort & Spa.

Is Marriott Puerto Vallarta Resort & Spa family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Marriott Puerto Vallarta Resort & Spa is a hit with families.

Does Marriott Puerto Vallarta Resort & Spa serve breakfast?

You bet, buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Marriott Puerto Vallarta Resort & Spa?

No, Marriott Puerto Vallarta Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Marriott Puerto Vallarta Resort & Spa?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Marriott Puerto Vallarta Resort & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Marriott Puerto Vallarta Resort & Spa?

No, only service animals are allowed.

Is there a golf course on site at Marriott Puerto Vallarta Resort & Spa?

There is a golf course next to Marriott Puerto Vallarta Resort & Spa.

Marriott Puerto Vallarta Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 654 out of 1001 reviews
Rating 8 - Good. 194 out of 1001 reviews
Rating 6 - Okay. 74 out of 1001 reviews
Rating 4 - Poor. 34 out of 1001 reviews
Rating 2 - Terrible. 44 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Stayed 4 nights in Jun 2025

10/10 Excellent

HeLeen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 3 nights in Jun 2025

4/10 Poor

Addison

Liked: Cleanliness
Booked through Expedia. At the time of booking a daily resort credit of $30 was an option to choose. Upon arriving , both the hotel and Expedia was unaware although it is clear as day on the website. Very disappointing and considering the hotel is outdated and not busy, I understand why they chose to act this way. I will Definitely not bet back.
Stayed 4 nights in Jun 2025

2/10 Terrible

Brenda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was a nightmare. Construction non-stop. We were in the Mexican side which was noisy and kids were running everywhere. We asked for a quiet room and it was even worse even though there was no one there. The restaurants and shops were closed. Everything was very inconvenient and far away from the rooms. The worst vacation experience ever. The should close the hotel like the Marriott did this summer. We will never return there.
Stayed 14 nights in May 2025

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Alejandro

Stayed 3 nights in May 2025

8/10 Good

Danny, San Diego

Stayed 8 nights in May 2025

8/10 Good

Donna Cabral

Stayed 4 nights in Jun 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was between seasons -- spring break and summer tourists -- so the property was under cleaning and reno ops, but didn't take away from overall wonderful services. The staff from getting out of our vehicle to leaving was superb. Everyone aimed to please with genuine hospitality and customer service. The room was spacious, clean, and comfortable. If you cannot find something from the lavish breakfast buffet, you are not hungry! The pool and beach were well-maintained. Although this property shows some age, it is a large convention site that caters to guests' needs. Close to the airport and near the marina with a few shops and restaurants, I will admit it is a little farther than preferred for downtown sites, restaurants and shopping. Uber is the way to go!
Stayed 4 nights in May 2025

10/10 Excellent

estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Want to give a shout out to manager Audrey who was so welcoming to us and made sure our time was so special - also Javier and Navarro were amazing! We feel at home there - everyone and everything is top notch can’t wait to return to see the new pool
Stayed 5 nights in May 2025

2/10 Terrible

Alexi

This has been, without a doubt, the worst resort experience of my life. My stay at the Marriott Puerto Vallarta Resort & Spa from May 14-20th was a parade of incompetence, disrespect, and outright theft. If I could give zero stars, I would. Let's start with the "Spa & Confusion" debacle. On Saturday, May 18th, around 11 AM, my wife tried to book a spa appointment for Monday. Initially, only afternoon slots were available, so she booked for 3 PM. Shortly after, realizing it conflicted with other activities, she cancelled it at the spa. Later that day, around 2 PM, I went back to the spa to reschedule for Monday morning, and suddenly, 10 AM was available – conflicting with what we were initially told. Fine, we booked it. Then, the true nightmare began. My wife received a call from the spa claiming we missed a Saturday appointment. This was baffling, as we never scheduled for Saturday! We were forced to waste our time trying to confirm there would be no cancellation charges and that our Monday appointment was correct. The front desk spa worker on the phone, instead of clarifying, became aggressive, snapped at my wife, blamed her, and then hung up on her mid-sentence. The concierge then told us we might get a cancellation charge and that the original Monday 3 PM appointment was indeed cancelled. Fast forward to Monday morning, 10 AM, we arrive for our rescheduled couples massage. The person checking us in, Lupita, rudely stated there was an appointment for 3 PM – the one we were
Stayed 6 nights in May 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desde el momento en que llegamos, los empleados muy serviciales y muy amables.Todos en general .
Stayed 4 nights in May 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Marriott resort is super nice and all the food in the hotel was great!
Stayed 3 nights in May 2025

10/10 Excellent

Hector

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing and enjoyable
Stayed 2 nights in May 2025

10/10 Excellent

Jose Luis, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
This an excellent vacation spot. The staff and amenities were amazing. The service around the swimming pool are the best, particularly Ricardo, very friendly and helpful, simply an overall excellent experience. Very pleased with the services Jose L Perez
Stayed 5 nights in May 2025

8/10 Good

Cesar Arturo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Ivan

Stayed 3 nights in May 2025

10/10 Excellent

Mathew

Stayed 4 nights in Jan 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrifying Experience at Marriott Puerto Vallarta – Theft, Disrespect, and Zero Accountability. I had clearly taken precaution to hide my watch deep within my backpack with items covering the dust bag where the watch was in and Marriott staff open my backpack and stole my watch. Marriott took zero action and didn’t resolve and instead blamed the Marriott customer for the situation and pushed the Marriott customer aside and dismissive of the situation. Very bad experience with Marriott.
Stayed 6 nights in May 2025

10/10 Excellent

jr

Stayed 3 nights in May 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort to relax and enjoy
Stayed 1 night in May 2025

6/10 Okay

Raul

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This property is dated and old. It’s a great location but it’s super dated and they need to upgrade the place and make it modern. The drinks our crappy and the bar staff you can tell they don’t care. They are short staffed so it’s takes a long time to get a drink or food at the pool area. The only thing I liked was the buffet breakfast.
Stayed 1 night in Apr 2025

6/10 Okay

Brenda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The grounds are beautiful and truly make this hotel spacial including the beautiful bronze sculptures, The rooms are in need of maintenance and updating. The beds are the wiser ever and yet the linens are very nice. The front staff, especially Celeste are very pleasant but she needs a tremendous amount of training. She has moved us 4 times in two weeks, often being told we need to move on the same day. She does not understand the importance of saying what the total new rate will be for a room, she only includes the additional upgrade cost. She is so nice, and yet quite unaware of how frustrating she is to work with. We planned on bringing 50 people here several times a year, but based on our horrible experience of starting in a panoramic view, to a junior suite, to an ambassador suite and now back to the original room, we will be looking at other hotels. We went from paying $250 for our first two weeks, then she quoted us $500 a night for the next two weeks even though my Expedia reservation showed half of that. If we didn’t like the facility, the staff, location and delicious food so much, I would have left by now. I am looking for a new place as I write this. Train your people to work in a way that Americans and Europeans can understand and provide much more training to your front staff. The rest of the staff are impeccable
Stayed 13 nights in May 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Walter, Castle rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 5 nights in May 2025