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Plaza Pelicanos Grand Beach Resort - All Inclusive

3.5 star property
Family fun on the beach, with outdoor pool, near Malecon

Photo gallery for Plaza Pelicanos Grand Beach Resort - All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Coffee/tea maker
Two Bedroom Family Suite Ocean View
Bar (on property)
Courtyard

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Spa
  • 24/7 front desk
The current price is NZ$284
includes taxes & fees
2 June - 3 June

Explore the area

Map
Jose Clemente Orozco 131, Zona Hotelera Norte, Puerto Vallarta, JAL, 48300
  • Malecon
    ‪3 min drive‬
  • Cruise Ship Terminal
    ‪4 min drive‬
  • Playa de los Muertos
    ‪16 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard King Room

Standard King Room | Terrace/patio

Standard King Room

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio with Kitchenette

Shower, free toiletries, hair dryer, towels

Studio with Kitchenette

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Family Suite Pool View

Two Bedroom Family Suite Pool View

Two Bedroom Family Suite Pool View

Highlights

Separate dining area
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dining table
Flat-screen TV
  • 109 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for One Bedroom Suite Ocean View

One Bedroom Suite Ocean View

One Bedroom Suite Ocean View

Highlights

Separate dining area
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dining table
Flat-screen TV
  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Two Bedroom Family Suite Ocean View

Two Bedroom Family Suite Ocean View

Two Bedroom Family Suite Ocean View

Highlights

Separate dining area
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dining table
Flat-screen TV
  • 109.0 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Standard Double Room

In-room safe, blackout curtains, iron/ironing board

Standard Double Room

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for One Bedroom Suite

In-room safe, blackout curtains, iron/ironing board

One Bedroom Suite

Highlights

Separate dining area
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dining table
Flat-screen TV
  • 89 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

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About the area

Puerto Vallarta

An all-inclusive stay in the heart of Puerto Vallarta awaits you at Plaza Pelicanos Grand Beach Resort - All Inclusive. You'll be 2.9 km (1.8 mi) from Malecon and 3 km (1.8 mi) from Cruise Ship Terminal. Highlights at this beachfront property include 2 restaurants, an outdoor swimming pool and free buffet breakfast. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and reflexology. The buffet restaurant, Las Pergolas Restaurant, is open for breakfast, lunch and dinner. Sky Bar is the property's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, an outdoor tennis court and a children's swimming pool. Each morning free breakfast is served. There's also the convenience of free self parking. .Places within a 15-minute drive of this 3.5-property class Hotel Zone property include Bay of Banderas and Vallarta Adventures.

What's nearby

  • Playa Las Glorias - 8 min walk - 0.7 km
  • La Isla - 2 min drive - 1.9 km
  • Malecon - 3 min drive - 2.9 km
  • Cruise Ship Terminal - 4 min drive - 3.1 km
  • Playa de los Muertos - 16 min drive - 4.3 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 18 min drive

Restaurants

  • ‪Himitsu - ‬4 min walk
  • ‪El Camaron Express - ‬3 min walk
  • ‪The Sunset Lobby Bar - ‬2 min walk
  • ‪Organic Café - ‬3 min walk
  • ‪Restaurante Casa Tamarindo - ‬4 min walk

About this property

Plaza Pelicanos Grand Beach Resort - All Inclusive

Family fun on the beach, with outdoor pool, near Malecon
Plaza Pelicanos Grand Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. After a day at the beach, enjoy amenities at Plaza Pelicanos Grand Beach Resort - All Inclusive such as a complimentary children's club, an outdoor pool and a children's pool.

Free breakfast is available daily. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a fitness centre and a rooftop terrace. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Puerto Vallarta property.

  • 100 guestrooms or units
  • 3 levels
  • 3 buildings
  • 2 dining venues
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Plaza Pelicanos Grand Beach Resort - All Inclusive offers 100 air-conditioned accommodations with a safe and coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and a ceiling fan. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including reflexology.

Languages

English, Spanish

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Plaza Pelicanos Club Beach Resort All Inclusive

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  • All-inclusive
  • Spa
  • Kids pool
3.6 out of 5, Good, 1,001 reviews
The price is NZ$263
includes taxes & fees
1 June - 2 June
Plaza Pelicanos Club Beach Resort All Inclusive

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • La Flor de Calabaza
  • Las Pergolas Restaurant
  • Pizzeria
  • Sky Bar
  • Snacks Calandrias

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • TV in common areas
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.
Room service is available 7 AM - 6 PM.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Plaza Pelicanos Grand Beach Resort - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Pelicanos Beach Resort
Pelicanos
Pelicanos Grand
Pelicanos Grand Beach Resort
Plaza Pelicanos Beach Resort
Plaza Pelicanos Grand
Plaza Pelicanos Grand Beach
Plaza Pelicanos Grand Beach Puerto Vallarta
Plaza Pelicanos Grand Beach Resort
Plaza Pelicanos Grand Beach Resort Puerto Vallarta
Hotel Pelicanos Puerto Vallarta
Hotel Plaza Pelicanos Grand Beach
Pelicanos Puerto Vallarta
Plaza Pelicanos Grand Beach Hotel
Plaza Pelicanos Puerto Vallarta
Plaza Pelicanos Grand Beach Resort All Inclusive Puerto Vallarta
Plaza Pelicanos Grand Beach Resort All Inclusive
Plaza Pelicanos Grand Beach All Inclusive Puerto Vallarta
Plaza Pelicanos Grand Beach All Inclusive
Plaza Pelicanos Inclusive
Plaza Pelicanos Grand Beach Resort All Inclusive

Frequently asked questions

What is the cancellation policy at Plaza Pelicanos Grand Beach Resort - All Inclusive?

Plaza Pelicanos Grand Beach Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Plaza Pelicanos Grand Beach Resort - All Inclusive?

As of 15 May 2025, prices found for a 1-night stay for 2 adults at Plaza Pelicanos Grand Beach Resort - All Inclusive on 2 Jun 2025 start from NZ$284.16, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Plaza Pelicanos Grand Beach Resort - All Inclusive?

Yep, Plaza Pelicanos Grand Beach Resort - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Plaza Pelicanos Grand Beach Resort - All Inclusive?

Yep, Plaza Pelicanos Grand Beach Resort - All Inclusive is a short 2-minute walk from Hotel Zone Beach. Fun beach activities include snorkelling, scuba diving and parasailing.

Is there a spa on site at Plaza Pelicanos Grand Beach Resort - All Inclusive?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Plaza Pelicanos Grand Beach Resort - All Inclusive have a pool?

Plaza Pelicanos Grand Beach Resort - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Is Plaza Pelicanos Grand Beach Resort - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Plaza Pelicanos Grand Beach Resort - All Inclusive is a hit with families.

Does Plaza Pelicanos Grand Beach Resort - All Inclusive serve breakfast?

Yep, complimentary buffet breakfast is available daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Plaza Pelicanos Grand Beach Resort - All Inclusive?

No, Plaza Pelicanos Grand Beach Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Plaza Pelicanos Grand Beach Resort - All Inclusive?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Plaza Pelicanos Grand Beach Resort - All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Plaza Pelicanos Grand Beach Resort - All Inclusive?

No, pets and service animals are not allowed.

Plaza Pelicanos Grand Beach Resort - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 293 out of 996 reviews
Rating 8 - Good. 351 out of 996 reviews
Rating 6 - Okay. 199 out of 996 reviews
Rating 4 - Poor. 88 out of 996 reviews
Rating 2 - Terrible. 65 out of 996 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Kristi

Travelled with partner
Disliked: Property conditions & facilities
Very quaint and safe. Food was really good but a small selection and hot food sometimes was cold. Definitely needs renovating. Shower almost flooded bathroom. Sky bar had an amazing view. It was strange that that they gave us a bill with a balance of $0 after meals with being an all inclusive stay. They also wanted to charge $25 pesos for a bottled water outside of the room. Older crowd so not much nightlife. Also, with older crowd, they were up at the crack of dawn hoarding chairs by pool and beach. 1.7 mile walk to Malecón. Overall, nice stay but depends what you are looking for. Honest review here… but would go back.
Stayed 3 nights in Feb 2025

8/10 Good

Sophie

Travelled with group
Liked: Cleanliness, staff & service
Our stay at Plaza Pelicanos was great. The place is a bit run down and out dated, particularly the washrooms but when you are spending the majority of the day outside it doesn’t play a huge role. The food is average, but good none the less. Staff were kind and caring, helped us with all our concerns and requests. Pleasant stay overall, great for the price point it is at.
Stayed 7 nights in Feb 2025

10/10 Excellent

Gildardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean y will recommend.
Stayed 2 nights in Feb 2025

10/10 Excellent

MIGUEL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 3 nights in Feb 2025

8/10 Good

Keri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great week at Pellicanos! It’s the smallest resort we’ve stayed at and enjoyed the fact the staff gets to know you quickly and also the fellow guests. I’ve also never met so many people at a resort so the vibe was very friendly. Yes some of the staff struggle with English but I think this only adds authenticity and charm to the experience! The Friday night fiesta was a highlight - extra decorations and dinner set up around the pool. The food was super authentic - the Mexican family seated with us mentioned there were many dishes that their grandma used to make. Overall the food was quite good - the buffet had lots of vegetables and fish & seafood. The pizza from the outdoor oven was delicious and the ceviche at the outdoor cafe was yummy. Lunch had a rotating taco selection - fish was our favorite. There’s only one a la carte restaurant with 2 rotating menus. It’s a bit fancier than the buffet and the service was 5 star. Be sure to make your reservation in the morning at the buffet. There was entertainment in the evening, nothing too spectacular but something fun. After 10 pm the resort is very quiet. My two complaints: 1) they need more loungers. You literally have to get up before dawn to secure a place to sit. This could easily be solved by buying 30 more chairs. There’s plenty of room to put them! 2) There are 2 parts of the resort - the newer being the pictures on Expedia. We were in the older section but had no way of knowing that before we checked in.
Stayed 7 nights in Jan 2025

6/10 Okay

larry

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
We were very disappointed with the hot water situation some days I couldn’t even have a shower due to the very cold water. The internet was not good at all. The staff was great being on the beach was wonderful.
Stayed 14 nights in Jan 2025

8/10 Good

Lana Robert

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The rooms were very outdated. The restaurant food could have been better. However, the service was exceptional and for that readon I would return
Stayed 7 nights in Jan 2025

8/10 Good

robert gordon

Travelled with partner
Liked: Cleanliness, staff & service
A pleasant stay at Pelicanos. 1 bedroom suite in the tower was a great room. Older resort but very pleasant. Good location and great beach. Staff were awesome.The only down side was the buffet. Not very good.
Stayed 10 nights in Jan 2025

2/10 Terrible

Rhonda

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a ball
Stayed 5 nights in Jan 2025

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Food and staff related were great. The walking area has safety issues with damaged bricks and missing ones a shortage of sitting for outdoor lounging a regular room inspection would help stay on top of things
Stayed 6 nights in Jan 2025

8/10 Good

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall this property was great. There seemed to be a consistent problem with rooms at check in. Many guests including us were given older room that were nothing like the description or pictures of the property that we booked. However the guest services manager (Jenna?) was over the top in trying to find a suitable solution for us. She was AMAZING with us throughout our stay. There is a HUGE problem with pool chairs being held at 6am and no one using them until well after lunch sometime. so if you don't get up early and play the chair game , plan on not using the pool area that day. But for us these are minor things that are NOT going to ruin a beautiful holiday in the sun! Positive things.... the resort is clean, for us the food was fantastic everywhere we ate, and they do have great food options for a smaller size resort. And the Sky bar at the top is beautiful place to relax in the evenings. The property location is excellent. Walking distance or short Uber ride to everything. So a BIG yes! I would and will come back to this resort again.
Stayed 10 nights in Jan 2025

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service
Definitely dated. Buffet food more often than not cold. Burger and fries and pizza by the pool was the best food! Smaller resort which I really liked. Everything was close and convenient. Very nice, friendly “community” of timeshare/owners. Nicest people! More lounge chairs and umbrellas could/should be added. Best lounge chairs compared to other resorts. The things I did not like were not so bad that I wouldn’t return. I would recommend to friends but would warn about bring out dated and not the greatest buffet.
Stayed 14 nights in Jan 2025

6/10 Okay

Darrell Barth

Travelled with partner
This could be an amazing resort with better front desk staff all of the other bar and restaurant staff are fabulous but the rooms need upgraded and they have a lot of issues with providing the wrong room to people who book and don’t get what they want. The front desk won’t help and are often rude when issues arise there could be improvement in providing better hospitality in this department
Stayed 7 nights in Jan 2025

10/10 Excellent

Theressa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a smaller resort but well worth it by the third day most of the staff know you by name and it’s very convenient to take a taxi or Uber or the bus to any place you’d like to go!
Stayed 7 nights in Jan 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

The good and the bad

Very mixed experience at this hotel. Most of the staff were very friendly and helpful. We had lovely service from the restaurant staff and thoroughly enjoyed our meals there. The building, unfortunately, has seen better days. Hot water was a major problem during our visit. Other guests we talked to had similar complaints. This seems to be an ongoing problem that front desk and maintenance staff were well aware of. After 4 days of NO hot water, we got a new room. Couple good days, then alternating cold and hot in the shower. There was no meaningful compensation for all the time and inconvenience this caused us. I realize that these are first world problems, but if they want to compete in this market, they should fix the problem and not give rooms to guests in the affected areas in the meantime.
Stayed 11 nights in Jan 2025

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with an amazing restaurant. Staff was friendly and there were small shopping areas within walking distance.
Stayed 5 nights in Oct 2024

8/10 Good

Dean Miles

Travelled with partner
Not a lot of palopas on the beach. Steep grade on beach. Not great for swimming. Staff super friendly.
Stayed 7 nights in Jan 2025

4/10 Poor

Brenda, Shoreview

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is very old. It is in need of many updates. The food is cold. Smells musty. I did not receive the room I requested.
Stayed 6 nights in Jan 2025

6/10 Okay

Suzanne

Travelled with partner
Disliked: Property conditions & facilities
Other than no hot water in the shower, the timeshare money grab from the hotel itself, the obvious unkempt state, lack of dining options, and partial rude staff; the stay was enjoyable. What made the place was the guests and most of the great staff! Unsure if we'd recommend or if we'll return as of yet.
Stayed 10 nights in Jan 2025

8/10 Good

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

8/10 Good

Jordon

Travelled with partner
Liked: Staff & service, amenities
Canadian couple on our honeymoon. Everything was what we expected for the money we paid. Yes, you can spend up to double the price and get a much better experience. We read the reviews before leaving, and got nervous over all the 1 star reviews. Don't let them deter you. There were some "Karen's" complaining that they are not receiving a 10/10 experience. You get what you pay for, and we were more than happy with the service, cleanliness, and food. If you want a Mexican experience, you'll get it. If you want the Hilton experience, go there, and leave the friendly staff in Mexico alone.
Stayed 8 nights in Jan 2025

6/10 Okay

Gayle

Travelled with family, Travelled with group
no hot water in shower until 3rd day. multiple complaints until requested move. same basic food most everyday, warm at best. never hot. minimal seating around pool. bathroom really need upgrading. overall service at dining and pool.was excellant.
Stayed 7 nights in Jan 2025

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Dale M

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly.
Stayed 7 nights in Jan 2025