Bahia Principe Grand Punta Cana - All Inclusive (Punta Cana, DOM): Reviews & Deals

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Family fun on the beach, with 5 outdoor pools, near Cana Bay Golf Club

Where to?

Dates

May 2025

June 2025

5 outdoor pools, open 9:00 AM to 6:00 PM, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Good

Popular amenities

All-inclusive
Breakfast included
Bar
Gym
Spa

Explore the area

Arena Gorda - Macao, Seccion Baigua, Punta Cana, La Altagracia, 23000

Arena Gorda Beach
‪15 min walk‬
Cana Bay Golf Club
‪8 min drive‬
Iberostar Golf Course
‪9 min drive‬
Punta Cana (PUJ-Punta Cana Intl.)
‪61 min drive‬

Room options

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite (Premium)

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Blackout curtains

Premium bedding

43 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Premium)

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Blackout curtains

Premium bedding

43 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Pillow-top bed

2 bedrooms

Sleeps 7
1 King Bed and 1 Double Sofa Bed

Junior Suite (Premium)

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Blackout curtains

Premium bedding

43 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite Superior

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Blackout curtains

Premium bedding

43 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Premium)

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Blackout curtains

Premium bedding

43 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Pillow-top bed

2 bedrooms

Sleeps 7
1 King Bed and 1 Double Sofa Bed

Combined shower/bathtub, jetted bath, rainfall showerhead

Junior Suite (Premium)

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Blackout curtains

Premium bedding

41 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Suite, 2 Bedrooms

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Pillow-top bed

Separate bedroom

43 sq m
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Pillow-top bed

Separate bedroom

43 sq m
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Pillow-top bed

Separate bedroom

43 sq m
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Pillow-top bed

Separate bedroom

43 sq m
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Pillow-top bed

Separate bedroom

43 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Pillow-top bed

2 bedrooms

Sleeps 7
1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Blackout curtains

Premium bedding

43 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Pillow-top bed

2 bedrooms

Sleeps 7
1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Blackout curtains

Premium bedding

43 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite Superior

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Pillow-top bed

Separate bedroom

43 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Room Premium With View

Sleeps 3
1 Double Sofa Bed and 1 King Bed

Suite Junior

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Suite Junior

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Room Premium With View

Sleeps 3
1 Double Sofa Bed and 1 King Bed

Room Premium With View

Sleeps 1
1 King Bed

Suite Junior

Sleeps 3
1 Double Sofa Bed and 1 King Bed

Suite Junior

Sleeps 3
1 King Bed and 1 Double Sofa Bed

Suite Junior

Sleeps 1
1 King Bed

Room Premium With View

Sleeps 3
1 King Bed and 1 Double Sofa Bed

Room Premium With View

Sleeps 2
1 King Bed and 1 Double Sofa Bed

Suite Junior

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Room Premium With View

Sleeps 2
1 King Bed

Room Premium With View

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Suite Junior

Sleeps 2
1 King Bed

Suite Junior

Sleeps 2
1 Double Sofa Bed and 1 King Bed

Room Premium With View

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room Premium With View

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite Junior

Sleeps 3
1 Double Sofa Bed and 1 King Bed

Family Suite -7 Guests- Master With Garden View

Sleeps 6
2 Double Sofa Beds and 1 King Bed

Family Suite -7 Guests- Master With Garden View

Sleeps 6
1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- Master With Garden View

Sleeps 6
1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- Master With Garden View

Sleeps 5
1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- Master With Garden View

Sleeps 6
2 Double Sofa Beds and 1 King Bed

Family Suite -7 Guests- Master With Garden View

Sleeps 4
2 Double Sofa Beds and 1 King Bed

Family Suite -5 Guests- Master With Garden View

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Family Suite -5 Guests- Master With Garden View

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Family Suite -7 Guests- Master With Garden View

Sleeps 5
1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- Master With Garden View

Sleeps 3
1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- Master With Garden View

Sleeps 5
1 King Bed and 2 Double Sofa Beds

Family Suite -5 Guests- Master With Garden View

Sleeps 3
1 Double Sofa Bed and 1 King Bed

Family Suite -7 Guests- Master With Garden View

Sleeps 4
2 Double Sofa Beds and 1 King Bed

Family Suite -5 Guests- Master With Garden View

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Family Suite -7 Guests- Master With Garden View

Sleeps 5
1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- Master With Garden View

Sleeps 4
2 Double Sofa Beds and 1 King Bed

Family Suite -5 Guests- Master With Garden View

Sleeps 3
1 Double Sofa Bed and 1 King Bed

Family Suite -7 Guests- Master With Garden View

Sleeps 3
2 Double Sofa Beds and 1 King Bed

Family Suite -7 Guests- Master With Garden View

Sleeps 6
2 Double Sofa Beds and 1 King Bed

About the area

Punta Cana

Bahia Principe Grand Punta Cana - All Inclusive puts you in the heart of Punta Cana, connected to the convention centre and within a 20-minute stroll of Arena Gorda Beach and Punta Blanca Golf Course. Highlights at this all-inclusive property include 7 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to BAHIA SPA can include deep-tissue massages, hot stone massages, hydrotherapy and reflexology along with access to the sauna. The theme restaurant, Mikado, serves Japanese cuisine and is open for dinner. With 3 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free water park and free kids' club. Business travelers can take advantage of a meeting room, conference space, and a business centre. Additionally, you'll find a casino, free Wi-Fi in public areas and a gym. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4-property class Bávaro property include Cana Bay Golf Club and Cocotal Golf and Country Club.

What's nearby

Punta Blanca Golf Course - 11 min walk - 1.0 km
Arena Gorda Beach - 15 min walk - 1.3 km
Cana Bay Golf Club - 8 min drive - 4.2 km
Iberostar Golf Course - 9 min drive - 5.8 km
Cortecito Beach - 53 min drive - 9.7 km

Getting around

Punta Cana (PUJ-Punta Cana Intl.) - 61 min drive

Restaurants

‪Lobby Bar Fantasia - ‬5 min walk
‪restaurante la isabela - ‬13 min walk
‪Chill Bar - ‬11 min drive
‪Trattoria Grazie - ‬10 min drive
‪Lobby Bar - ‬10 min drive

About this property

Bahia Principe Grand Punta Cana - All Inclusive

Family fun on the beach, with 5 outdoor pools, near Cana Bay Golf Club

Bahia Principe Grand Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Bahia Principe Grand Punta Cana - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 swim-up bars and 8 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A casino, a children's pool, and a fitness centre are also featured at the family-friendly Bahia Principe Grand Punta Cana - All Inclusive. Self parking is free.

This 4-star Punta Cana property is smoke free.

1428 guestrooms or units

3 levels

7 dining venues

3 bars on the beach

2 bars by the pool

2 swim-up bars

8 bars or lounges

Built in 2004

Buffet breakfast (free)

Casino

Deli

Kid's club (free)

Supervised kids' activities (surcharge)

Childcare (surcharge)

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Charging station for electric cars

Business facilities

Conference space

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Library

Terrace

Garden

BBQ grill(s)

Gift shop

Beauty salon

Newspapers in lobby (free)

On-site shopping

Bellhop

No smoking on site

Water dispenser

Bahia Principe Grand Punta Cana - All Inclusive offers 1428 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. This accommodation offers separate sitting areas and includes dining tables. Pillowtop beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead, complimentary toiletries and hairdryers.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, BAHIA SPA. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Languages

English, French, German, Spanish

Similar properties

Indoor pool, 3 outdoor pools, pool umbrellas, pool loungers

Pool
Breakfast included
All-inclusive
Spa

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi
WiFi in public areas is free with a 3-device limit

Parking and transport

Electric car charging station on site
Return airport shuttle (surcharge)
Free self parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
2 poolside bars
2 swim-up bars
3 beach bars
7 restaurants
8 bars/lounges
Snack bar/deli

Restaurants on site

Bouganville
Garden Grill
Il Capriccio
Mikado
Orquidea

Things to do

15 slot machines
18-hole adjacent golf course
5 outdoor pools
Arcade/game room
Basketball
Beach volleyball
Bicycles
Casino (5,931 square foot of space)
Children's pool
Fitness classes
Free children's club
Free water park
Full-service spa
Gaming table
Gym
Kayaking
Library
Mini golf
Personal motorised watercraft
Playground
Sailing
Scuba diving
Shopping
Snorkelling
Surfing/bodyboarding
Tennis
Waterslide
Windsurfing
Yoga classes

Family friendly

5 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Dining table
Free children's club
Free cot
Free water park access
Laundry facilities
Mini golf
Playground
Snack bar/deli
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Business centre
Conference space
Meeting room

Outdoors

Barbecue grill
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body scrubs
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk

Room amenities

Bedroom

Blackout drapes
Free cot
Pillowtop mattress
Premium bedding

Bathroom

Free toiletries
Hair dryer
Jetted bathtub
Private bathroom
Rainfall showerhead
Shower
Shower/bathtub combination
Towels provided

Entertainment

LED TV with satellite channels

Food and drink

Coffee/tea maker
Dining table
Free bottled water
Restaurant dining guides

Air conditioning
Ceiling fan
Desk
Desk chair
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 PM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 21 April 2025 to 30 November 2025 (completion date subject to change). The following areas are affected:

One of the swimming pools
Bar/lounge
Lobby
Selected guestrooms

Guests will have access to the following alternative facilities during the renovation:

Recreational facilities

Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

Pool access available from 9:00 AM to 6:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Free WiFi in public areas has a 3-device limit.

Property is also known as

All Inclusive Bahia

All Inclusive Bahia Principe

Bahia All Inclusive

Bahia Principe All Inclusive

Grand Bahia Principe All Inclusive

Grand Bahia Principe Punta Cana

Grand Bahia Principe Punta Cana All Inclusive

Punta Cana Grand Bahia

Bahia Principe Grand Punta Cana

Grand Bahia Principe Punta Cana All Inclusive

Bahia Principe Grand Punta Cana All Inclusive

Bahia Principe Grand Punta Cana - All Inclusive Punta Cana

Frequently asked questions

What is the cancellation policy at Bahia Principe Grand Punta Cana - All Inclusive?

Bahia Principe Grand Punta Cana - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bahia Principe Grand Punta Cana - All Inclusive?

Yep, Bahia Principe Grand Punta Cana - All Inclusive has a free self car park.

Are there any beaches close to Bahia Principe Grand Punta Cana - All Inclusive?

Yep, Bahia Principe Grand Punta Cana - All Inclusive is a short 15-minute walk from Arena Gorda Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Bahia Principe Grand Punta Cana - All Inclusive?

Yep, BAHIA SPA is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Bahia Principe Grand Punta Cana - All Inclusive have a pool?

Bahia Principe Grand Punta Cana - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 9:00 AM to 6:00 PM. The property will be renovating one of the swimming pools from April 21 2025 until November 30 2025 (completion date subject to change).

Does Bahia Principe Grand Punta Cana - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Bahia Principe Grand Punta Cana - All Inclusive?

Bahia Principe Grand Punta Cana - All Inclusive features 3 beach bars, 5 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, pillowtop beds and premium bedding.

What makes Bahia Principe Grand Punta Cana - All Inclusive a romantic place to stay?

A hot tub, plus Jetted bath in the guestrooms, help set the scene for a romantic weekend at Bahia Principe Grand Punta Cana - All Inclusive.

Is Bahia Principe Grand Punta Cana - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Bahia Principe Grand Punta Cana - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Bahia Principe Grand Punta Cana - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Bahia Principe Grand Punta Cana - All Inclusive serve breakfast?

Sure does, complimentary buffet brekkie is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Bahia Principe Grand Punta Cana - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Bahia Principe Grand Punta Cana - All Inclusive?

Relax with a coldie at the 3 beach bars, 2 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves Japanese cuisine. The property will be renovating its bar from April 21 2025 until November 30 2025 (completion date subject to change).

What time are check-in & check-out at Bahia Principe Grand Punta Cana - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Bahia Principe Grand Punta Cana - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Bahia Principe Grand Punta Cana - All Inclusive?

There is a golf course next to Bahia Principe Grand Punta Cana - All Inclusive.

Bahia Principe Grand Punta Cana - All Inclusive Reviews

7.0

Good

7.4/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

10/10 Excellent

Nadine Elyse

4 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked that there were lots of different options for entertainment in the evening. I also enjoyed the themed party nights.

Stayed 4 nights in Jan 2025

10/10 Excellent

Kristina

4 Feb 2025

Stayed 3 nights in Jan 2025

8/10 Good

Svitlana

Travelled with family and small children

2 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice stay, I wish the food would be better.

Stayed 7 nights in Jan 2025

6/10 Okay

tam Thanh, Burlington

2 Feb 2025

Liked: Cleanliness

Disliked: Staff & service

Hired more people that like to do the job and not just be there. Their face need to smile and be helpful.

Stayed 8 nights in Jan 2025

10/10 Excellent

Brion

2 Feb 2025

Liked: Cleanliness

Stayed 3 nights in Jan 2025

8/10 Good

SIDHDHARTH, COMMACK

Travelled with family

29 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort is good. If you really want to enjoy your stay at Bahia Príncipe Grand Punta Cana then make sure to get room between Villa 1 to 28. I would highly recommend to complete check in online so you can book your La Carte dinners. Depends on your number nights stay you get dinners. Casa Blanca and The Greek are the best restaurants. Also there is lunch buffet at Tequila at beach. Breakfast and dinners buffets are best in Lobby 1. Their shuttle service is good to go around resort. Mosquitoes are problems so make sure to carry off sprays and bug zappers but most importantly try to get room in. Villa 1 to 28 (newly renovated area). Beach is nice, pools are nice and water parks are nice for kids. For beach and pools chair make sure to wake at 7 and put your belongings to reserve chairs otherwise good luck finding any chairs. Staffs are very nice and try to appreciate their help and efforts. Google translate app will come very handy, as most of the staff only speaks Spanish. We had fun, as we had room in renovated area and also prepared for mosquitoes. Enjoy and hopefully this reviews help as there are so much negative about this resort but you need to know where to eat and stay within resort to get the best out of your stay!!

Stayed 4 nights in Jan 2025

4/10 Poor

Melinda Shay

28 Jan 2025

Disliked: Cleanliness, property conditions & facilities

Stayed 4 nights in Jan 2025

6/10 Okay

Dan

Travelled with partner

27 Jan 2025

It took 3 tries to get an extra blanket. It seems the staff was nice but sometimes pretended to understand English, because each time we called guest services, they had no idea about the previous requests. We’re never got a response to a leak from our bathroom ceiling, after 2 reports. The check in process was exhausting, no one knowing which front desk we should use. Otherwise it’s a nice place near a great beach. The buffet was meh, the restaurants ok.

Stayed 5 nights in Jan 2025

4/10 Poor

Dalia M

27 Jan 2025

Stayed 4 nights in Jan 2025

6/10 Okay

Verified traveller

26 Jan 2025

Liked: Cleanliness

Disliked: Room comfort

Great hotel for the party people

The hotel was nice, pools and beach were good. Most of the workers there were kind, only few spoke English. This hotel is more for the people who likes to party. Loud music playing late. Didn’t quite feel relaxed after a week there. On the hotel area there was sellers from the shops/spa/tours etc. who wouldn’t leave you alone. This was pretty annoying. The buffet was soo big, but the food there wasn’t so good. All the meats so dry, not much spices used. Breakfast was okay! All guides at the hotel area were poor. You didn’t know for sure at first where you can eat, since the hotel was so big. Couldn’t find gym without asking etc. Tried to do laundry. From the hotel’s app we didn’t get the laundry pack, then went to client service to ask. Didn’t got it either that way. So the service was little poor too. At the Orchidea restaurant the guy making omelets was awesome! Singing and being so kind :) great energy

Stayed 8 nights in Jan 2025

10/10 Excellent

Veronica Patricia

Travelled with family

26 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo limpio y atención de los servicios excelente

Stayed 4 nights in Jan 2025

8/10 Good

Morgan

25 Jan 2025

Liked: Cleanliness, staff & service, room comfort

If you are unsure, wait and it all works out great

When we first arrived my wife was not happy. The first impression wasnt so great, the place is very big, and my wife didnt like how far away everything is from our room. So i said to her, lets give it two days, if you are still unhappy we'll leave early and find a normal hotel. Thankfully, the next day she was happy. After you understand how the shuttle system works, its easy to get everywhere in the resort. The people are very friendly and helpful, the entertainments are fun. The food is good. The beach is great. In the end we were very happy, and we will gladly stay here again.

Stayed 7 nights in Jan 2025

4/10 Poor

Damain

23 Jan 2025

Liked: Staff & service

Stayed 3 nights in Jan 2025

8/10 Good

Gustavo

21 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very good

Stayed 6 nights in Jan 2025

4/10 Poor

Perparim

20 Jan 2025

Disliked: Cleanliness, property conditions & facilities

Stayed 6 nights in Jan 2025

10/10 Excellent

Jimena A

Travelled with family

19 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What I like is the attention they give to their customers.

Stayed 4 nights in Jan 2025

10/10 Excellent

Shefkie

18 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Everything

Stayed 7 nights in Jan 2025

8/10 Good

azadeh

17 Jan 2025

Stayed 5 nights in Jan 2025

4/10 Poor

Mary

Travelled with family

16 Jan 2025

Disliked: Amenities, property conditions & facilities

Check-in process was awful! Long slow moving line. Finally get to room and keys didn't work, back to front desk to wait again. Go to pool, find out we didn't receive required towel cards at check-in, back to front desk again. Rooms need updating, toilets didn't function correctly, sink drain covers missing, VERY noisy AC. Need to slam the door in order for them to close correctly. Which leads to doors slamming at all times of day and night. Cleaning/Restocking staff constantly pounding on doors and no 'Do not disturb' signs available. Food Buffets were poor quality. Food lacked flavor, meats were dry and much of the food was cold. It would be better if they decreased options and focused more on quality. Transportation. Booked airport transport directly through hotel website weeks in advance, which did include ALL flight info and times, names etc. We were still required to stop in the lobby TWICE to confirm. I can understand once, but twice is ridiculous. Nobody wants to keep standing in line to confirm something already completed online.

Stayed 5 nights in Jan 2025

10/10 Excellent

Romulus

Travelled with family

16 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice and clean resort

Stayed 4 nights in Jan 2025

10/10 Excellent

Katherine

15 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jan 2025

10/10 Excellent

LUIGUI

15 Jan 2025

Stayed 3 nights in Jan 2025

6/10 Okay

Gelareh

14 Jan 2025

Stayed 7 nights in Jan 2025

8/10 Good

Alba

Travelled with family

14 Jan 2025

Liked: Amenities, property conditions & facilities

The property needs improvement on; cleanness, mosquitoes in areas, bad smell on buffet area like mangle or septic water, this is very disagreeable. The overalll was good.

Stayed 4 nights in Jan 2025

10/10 Excellent

Ramiro

Travelled with partner

13 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo estaba PERFECTO!!!!

Stayed 4 nights in Jan 2025

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