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Bahia Principe Explore Esmeralda - All Inclusive

5.0 star property

Photo gallery for Bahia Principe Explore Esmeralda - All Inclusive

Aerial view
Property video
7 restaurants, dinner served, international cuisine
7 restaurants, dinner served, international cuisine
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Arena Gorda Macao, Punta Cana, La Altagracia, 23000
  • Place, Arena Gorda Beach
    ‪13 min walk‬
  • Place, Punta Blanca Golf Course
    ‪17 min walk‬
  • Place, Splash Water Park
    ‪2 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

Room options

View all photos for Junior Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Junior Suite Deluxe

  • Garden view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Junior Suite Deluxe

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Junior Suite Deluxe

8.6 out of 10
Excellent
(103 reviews)
  • Garden view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Junior Suite Deluxe

7.4 out of 10
Good
(17 reviews)
  • Garden view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

Minibar, in-room safe, desk, laptop workspace

Junior Suite (Deluxe Swim Up)

  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

Minibar, in-room safe, desk, laptop workspace

Junior Suite (Deluxe Swim Up)

  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

Minibar, in-room safe, desk, laptop workspace

Junior Suite (Deluxe Swim Up)

  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

Minibar, in-room safe, desk, laptop workspace

Junior Suite (Deluxe Swim Up)

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Bahia Principe Explore Esmeralda - All Inclusive. Within just a 15-minute stroll, you'll find Arena Gorda Beach and Punta Blanca Golf Course. Highlights at this all-inclusive property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Bahia Spa can include hot stone massages, sports massages and detox wraps along with aromatherapy and reflexology. The buffet restaurant, Caney, serves international cuisine. With 6 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and nightclub. Business amenities include a meeting room and a business centre. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Bávaro property include Cana Bay Golf Club and Iberostar Golf Course.

What's nearby

  • Arena Gorda Beach - 13 min walk - 1.2 km
  • Punta Blanca Golf Course - 17 min walk - 1.5 km
  • Splash Water Park - 2 min drive - 0.9 km
  • Los Corales Beach - 14 min drive - 10.8 km
  • Bavaro Beach - 21 min drive - 15.1 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 35 min drive

Restaurants

  • ‪Scoops - ‬9 min drive
  • ‪Bar Ambar Hotel Lobby - ‬7 min walk
  • ‪Las Olas - ‬6 min walk
  • ‪Caney Buffet - ‬1 min walk
  • ‪Bar Piscina Hibiscus - ‬4 min walk

About this property

Bahia Principe Explore Esmeralda - All Inclusive

Bahia Principe Explore Esmeralda - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Bahia Principe Explore Esmeralda - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a children's pool and outdoor tennis courts. Free self parking is available.

This 5-star Punta Cana property is smoke free.

  • 570 guestrooms or units
  • 3 levels
  • 5 buildings
  • 7 dining venues
  • 6 bars or lounges
  • Built in 2009
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • 1 conference room
  • Swim-up bar
Bahia Principe Explore Esmeralda - All Inclusive offers 570 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This accommodation has separate dining areas and is furnished with double sofa beds. A pillow menu is available. 40-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Bahia Spa. Services include hot stone massages, sports massages, facials and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

Aerial view
Bahia Principe Explore Punta Cana - All Inclusive
Bávaro
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.7 out of 5, Good, 1,613 reviews
Bahia Principe Explore Punta Cana - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 6 bars/lounges
  • 7 restaurants
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caney
  • Naan
  • Rodizio
  • Taino
  • Yurta

Things to do

  • 2 outdoor pools
  • Basketball
  • Bicycles
  • Bodyboard
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free water park
  • Full-service spa
  • Gym
  • Karaoke
  • Kayaking
  • Library
  • Mini golf
  • Nightclub
  • Outdoor tennis court
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Table tennis
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free water park access
  • In-room cot
  • In-room sofa bed
  • Laundry facilities
  • Mini golf
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • 5 buildings
  • Banquet hall
  • Built in 2009
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Bahia Principe Luxury Esmeralda
Esmeralda All Inclusive
Esmeralda Bahia
Luxury Bahia Principe Esmeralda
Luxury Bahia Principe Esmeralda All Inclusive
Luxury Bahia Principe Esmeralda All Inclusive Punta Cana
Luxury Bahia Principe Esmeralda Punta Cana
Luxury Esmeralda Bahia Principe
Luxury Principe Esmeralda
Principe Esmeralda
Bahia Principe Esmeralda Incl

Frequently asked questions

What is the cancellation policy at Bahia Principe Explore Esmeralda - All Inclusive?

Bahia Principe Explore Esmeralda - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bahia Principe Explore Esmeralda - All Inclusive?

Yep, Bahia Principe Explore Esmeralda - All Inclusive has a free self car park.

Are there any beaches close to Bahia Principe Explore Esmeralda - All Inclusive?

Yep, Bahia Principe Explore Esmeralda - All Inclusive is a short 11-minute walk from Arena Gorda Beach. Fun beach activities include snorkelling, scuba diving and kayaking.

Is there a spa on site at Bahia Principe Explore Esmeralda - All Inclusive?

Yep, Bahia Spa is available for guests. You'll enjoy heaps of services like detox wraps, body scrubs and facials, as well as hot stone massages.

Does Bahia Principe Explore Esmeralda - All Inclusive have a pool?

Bahia Principe Explore Esmeralda - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Bahia Principe Explore Esmeralda - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Bahia Principe Explore Esmeralda - All Inclusive?

Bahia Principe Explore Esmeralda - All Inclusive features 2 outdoor pools, a full-service spa and a nightclub. All guestrooms come with Private jetted baths, 24-hour room service and dining areas.

What makes Bahia Principe Explore Esmeralda - All Inclusive a romantic place to stay?

Pool-view dining and a bar, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Bahia Principe Explore Esmeralda - All Inclusive.

Is Bahia Principe Explore Esmeralda - All Inclusive family-friendly?

You bet! With amenities such as a children's pool and free water park access, as well as free infant beds in the guestrooms, it's no surprise that Bahia Principe Explore Esmeralda - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Bahia Principe Explore Esmeralda - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Bahia Principe Explore Esmeralda - All Inclusive serve breakfast?

Yeah, free buffet brekkie is offered daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Bahia Principe Explore Esmeralda - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Bahia Principe Explore Esmeralda - All Inclusive?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Bahia Principe Explore Esmeralda - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Bahia Principe Explore Esmeralda - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Bahia Principe Explore Esmeralda - All Inclusive?

There isn't one on site, but Punta Blanca Golf Course is a short 14-minute walk away.

Bahia Principe Explore Esmeralda - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 573 out of 1006 reviews
Rating 8 - Good. 222 out of 1006 reviews
Rating 6 - Okay. 106 out of 1006 reviews
Rating 4 - Poor. 58 out of 1006 reviews
Rating 2 - Terrible. 47 out of 1006 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Nicci

Travelled with family
The female staff was rude, our first room had no running water. Also, there are no elevators so if you are booked on the 3rd floor- rough. Food is below average.
Stayed 3 nights in Jan 2026

8/10 Good

Inessa

Liked: Cleanliness, property conditions & facilities
Didn’t wash floors only swipe
Stayed 7 nights in Jan 2026

8/10 Good

Daniel

Stayed 6 nights in Jan 2026

10/10 Excellent

Ryan John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools were great, quiet and clean
Stayed 7 nights in Oct 2025

6/10 Okay

JENNIFER

Stayed 7 nights in Jan 2026

8/10 Good

Jeraldine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, room was good, but did have to exchange for another room due to AC not working.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jeraldine

Stayed 5 nights in Jan 2026

8/10 Good

shravan

Stayed 5 nights in Dec 2025

2/10 Terrible

Shafina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Please save yourselves the money and go elsewhere. Overall, this resort has been declining in it's accommodation, food, amenities and overall customer service. We as a family have been visiting the Bahia Principe 'LUXURY' Esmeralda since 2015 on and off. The Esmeralda was initially a lovely experience with exceptional service and accommodation. The hotel claims to have been recently renovated and there was absolutely no evidence of this and certainly nothing 'luxurious' about the experience. Room: We had two rooms as a family, traveling with teenage kids. Our room was dirty and the bathroom smelt of sewage most nights. The bathtub in our room looked like someone had tried to crawl their way out of it. There were cracks and dents with paint chipping, it could not be used. Food: Absolutely horrible. The buffet was a repeat everyday with very little variation. The quality has declined significantly. The à la carte restaurants were worse than the buffets. We booked into the Indian restaurant one evening, looked at the menu and just walked out. There was nothing on the menu that even resembled Indian food, there were items such as Brioche & Croquette, yet the restaurant was called (Naan_meaning bread) Unfortunately for us, this would be the last time we will visit the Esmeralda. The time spent with the family was priceless, however I honestly believe that the rating should be a 3.5 Star. A 5 star rating is really overrated.
Stayed 7 nights in Dec 2025

8/10 Good

Drew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pros: good polite serving staff, clean rooms, always had bottle water and beer available in room, restaurant food was good. Beach was nice and always had chairs and clean towels available. Felt safe always, even during transport from airport. Cons: if you're an only english speaking america you will have trouble understanding a lot of the workers, including the front desk personnel. We had to go back and ask someone when our reservations were and several other questions because we were clueless. Im not saying it's the resorts fault, but something to consider. The buffet food for lunch and dinner is horrible. The desserts are a total catfish, but the drinks were all good. We had several bahama mamas and pina coladas.
Stayed 4 nights in Jan 2026

4/10 Poor

CAROLINA

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Service is terrible. Waiters are hateful
Stayed 5 nights in Dec 2025

10/10 Excellent

DEVLEENA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a fantastic resort in the DR. We had a swim up room, located conveniently to restaurants, pool and the beach. Besides one snafu with a restaurant where they bumped our dinner booking an hour later, we had a great stay. We also booked a private transfer and an off-site day adventure from this resort, all of which went smoothly. I would recommend this place and would return myself as wel
Stayed 5 nights in Dec 2025

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very nice, food was good, but service was quite bad everywhere. The resort was very full and it seems like they did not staff up appropriately, and/or salaries are low maybe? In any case, attitudes were not great. Book restaurants way in advance through the app, we tried 3 days before going and most were already full.
Stayed 5 nights in Dec 2025

2/10 Terrible

Clinton

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
I really wanted to love Bahia Principe Luxury Esmeralda, especially since the decor is stunning and the buggy service was great. However, the experience was far from "Luxury." Check-in was incredibly slow. Our room was dirty: sand on the floor, coffee stains, and hair/soap residue in the tub. I called the concierge three times.. no one came. We even found toothpaste on the sheets; staff tried to claim it was "paint." By day two, the sand and tub still hadn't been cleaned. The food situation was disappointing. Lunch is limited to the buffet or sports bar. There is beachside dining, but it’s just another buffet with very limited options. Worst of all, there were flies everywhere.. in the buffets and the restaurants. Health warning for Punta Cana: the sand fleas are brutal. My child got big red bites on her arms and legs, and I got them on my hands and feet. They are very painful and itchy. The atmosphere was off. Staff seemed unhappy and the vibe was average. The Christmas entertainment was not up to the mark. Sad & Boring.. a depressed elf and a Santa wasting time. Hardly anyone stayed to watch. Overall, not worth it, especially for the festive season. You’re paying for a luxury name but getting poor service and bad hygiene.
Coffee stains
Bathtub
Stayed 7 nights in Dec 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
staff was amazing
Stayed 6 nights in Dec 2025

4/10 Poor

Khalid, Monmouth Jn

Liked: Cleanliness
The resort claims luxury, far from it. Restaurant bookings became messed up, we were 9 bookings were made for 6 multiple times. This led to situations two evenings at restaurants. In the buffet roughly 50% of the items were not labeled. If you are vegetarian you are very limited to a few items. The staff themselves are very good and helpful. Twice at restaurants and once at the buffet they claimed they had no tea bags. My daughter was locked out of her room in 2 occasions and was forced to wait outside for someone to come and fix her lock, both times the batteries for the lock were changed. On Christmas Eve there was a fixed menu, Fish or Meat. Again very surprised no vegetarian options. I could go in with smaller issues but I would recommend go to another brand resort.
Stayed 6 nights in Dec 2025

10/10 Excellent

Tugce Arit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a nice hotel.
Stayed 4 nights in Dec 2025

2/10 Terrible

Mohammad Omair

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐ 1 Star – Very Disappointing Experience I had a very disappointing stay at Bahia Principe Luxury Esmeralda in Punta Cana. For a resort marketed as “luxury,” this experience fell far below expectations. There were bugs crawling in our room, which was unacceptable and made the stay very uncomfortable. At the buffet, food labeling was poor, and vegetarian options were not clearly described. At the live cooking stations, the same hot plate was used for all foods without cleaning between orders, and the same spoon was used across all vegetable dishes, resulting in meat being mixed into the vegetables. This is a serious concern for hygiene, dietary restrictions, and food allergies. Communication was also difficult, as many staff members did not speak English, making it challenging to address concerns or ask basic questions. Overall, this resort does not meet the standards expected of a luxury all-inclusive. I do not recommend this resort based on cleanliness, food handling practices, and overall service.
Stayed 6 nights in Dec 2025

2/10 Terrible

Prasanna

Stayed 5 nights in Dec 2025

10/10 Excellent

anand

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well-maintained rooms with cordial staff. Breakfast offered a good variety, and the dinner restaurants served excellent food with well-designed menus. The resort has two outdoor pools and is overall very well kept. Entertainment was enjoyable, with daily activities, and the holiday lights added a nice festive touch. The outdoor seating areas, including near the sports bar, were a plus. It was great that Esmeralda guests had access to the other sister resorts within the complex. Good connection between resorts through frequent shuttles. However, compared to some of the other resorts, the Esmeralda lobby felt a bit average, and amenities like a coffee or dessert shop were missing. While the staff was friendly, limited English proficiency at times made basic communication challenging. For an international resort, improved English communication would enhance the guest experience. Beach is well maintained but not long enough. Ample chairs and tiki huts available. Stayed for 5 nights and Overall had great experience And highly recommend.
Stayed 5 nights in Dec 2025

10/10 Excellent

Rashmi

Stayed 5 nights in Dec 2025

2/10 Terrible

Tamika

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I booked a room with a swim up pool and I was unable to utilize the pool for the last 3 days of my stay because there were dead water bugs floating around. I called and went to the desk several times to get someone to clean the pool and no one ever came. I paid for a room that I was not able to fully utilize and it’s unfair. I also have footage of the bugs in the pool.
Stayed 4 nights in Dec 2025

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean room, nice surroundings
Stayed 8 nights in Dec 2025

4/10 Poor

Rushabh

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Traveling with a baby, they gave us a room next to the cafe area which hosts lots of activities through the evening and night resulting in noise which was unbearable and lots of foot traffic and noisy people walking late into the night. Repeated calls to hotel were ignored. They had no decency to even apologize. Never coming back. Off, the buffet is not great. No taste in the food.
Stayed 4 nights in Dec 2025

4/10 Poor

Gerald

Travelled with family
Disliked: Property conditions & facilities
Neglected rooms and fixtures throughout. Lots of broken things. A la carte food was terrible
Stayed 6 nights in Dec 2025