See all properties
Save

Barceló Bávaro Palace - All Inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Photo gallery for Barceló Bávaro Palace - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Terrace/patio
Golf
Nightclub
Junior Suite | Bathroom

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
The current price is NZ$777
includes taxes & fees
6 July - 7 July

Explore the area

Map
Carretera Bávaro Km. 1, Playa Bávaro, Punta Cana, La Altagracia, 23301
  • Bavaro Beach
    ‪11 min walk‬
  • Downtown Punta Cana
    ‪7 min drive‬
  • Los Corales Beach
    ‪7 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪20 min drive‬

Room options

View all photos for Junior Suite, Sea View (Premium Level)

Junior Suite, Sea View (Premium Level)

Junior Suite, Sea View (Premium Level)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Fridge
  • 59 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Panoramic Suite, Sea View (Premium Level Room)

Panoramic Suite, Sea View (Premium Level Room)

Panoramic Suite, Sea View (Premium Level Room)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Fridge
  • 127 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Sea View (Premium Level Room)

Suite, Sea View (Premium Level Room)

Suite, Sea View (Premium Level Room)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Fridge
  • 119 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Dining table
  • 59 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Dining table
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Fridge
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Family Premium Level)

Junior Suite (Family Premium Level)

Junior Suite (Family Premium Level)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Dining table
  • 96 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Family Duplex

Family Duplex

Family Duplex

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Dining table
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

You may also like

Ad
Exterior

Princess Family Club Bavaro - All Inclusive

Bávaro
  • Pool
  • All-inclusive
  • Spa
  • Waterslide
4.1 out of 5, Very good, 1,004 reviews
The price is NZ$462
includes taxes & fees
16 June - 17 June
Princess Family Club Bavaro - All Inclusive

About the area

Punta Cana

You'll be connected to the convention centre at Barceló Bávaro Palace - All Inclusive, and within just a 15-minute stroll of Bavaro Beach and The Lakes Barcelo Bavaro Golf Course. Highlights at this luxury property include 7 restaurants, 4 outdoor swimming pools and a full-service spa. .A relaxing day at Barcelo U Spa can include beachside massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The buffet restaurant, Miramar Buffet, serves international cuisine and is open for breakfast, lunch and dinner. With 4 poolside bars and 8 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 4 outdoor tennis courts and golf course. 123786 square feet (11500 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find a water park, a nightclub and free Wi-Fi in public areas. Free buffet breakfast is available daily between 6:30 AM and 11:00 AM. There's also free self parking, along with the convenience of an area shuttle. .Attractions within a 10-minute drive of this 4.5-property class Bávaro property include Cocotal Golf and Country Club and Downtown Punta Cana.

What's nearby

  • The Lakes Barcelo Bavaro Golf Course - 9 min walk - 0.8 km
  • Bavaro Beach - 11 min walk - 1.0 km
  • Cocotal Golf and Country Club - 3 min drive - 1.6 km
  • Downtown Punta Cana - 7 min drive - 4.8 km
  • Los Corales Beach - 7 min drive - 4.5 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 24 min drive

Restaurants

  • ‪Miramar - ‬11 min walk
  • ‪Bávaro Coffee - ‬8 min drive
  • ‪Nova Beach Club - ‬16 min walk
  • ‪The Valley American Restaurant - ‬7 min drive
  • ‪Strikers Sports Bar - ‬10 min walk

About this property

Barceló Bávaro Palace - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Barceló Bávaro Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Summer fun is a breeze at Barceló Bávaro Palace - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 4 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 4 poolside bars and 8 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. Free self parking is available.

This 4.5-star Punta Cana property is smoke free.

  • 1402 guestrooms or units
  • 4 levels
  • 6 buildings
  • 7 dining venues
  • 4 bars by the pool
  • 8 bars or lounges
  • Conference rooms
  • 123786 sq ft of conference space
  • 11500 sq. m of conference space
  • Built in 2010
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Barceló Bávaro Palace - All Inclusive offers 1402 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas and includes dining tables. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Barcelo U Spa has 17 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and Turkish bath/hammam. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Languages

English, French, Italian, Spanish

Similar properties

Outdoor pool, pool loungers

Barceló Bávaro Beach - Adults Only - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, 2,978 reviews
The price is NZ$578
includes taxes & fees
29 June - 30 June
Barceló Bávaro Beach - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 4 poolside bars
  • 7 restaurants
  • 8 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Kyoto
  • La Dolce Vita
  • La Fuente
  • Miramar Buffet
  • Santa Fe Steak House

Things to do

  • 18-hole golf course
  • 4 outdoor pools
  • 4 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf
  • Golf lessons
  • Gym
  • Kayaking
  • Mini golf
  • Motor boating
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Water park
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (123,786 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a regional park
  • On a lake
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Turkish bath

Accessibility

  • Lift
  • Tile flooring in room

More

  • 4 floors
  • 6 buildings
  • Banquet hall
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Eurocard. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

All Inclusive Deluxe
Barceló Bávaro Palace Deluxe
Barceló Bávaro Palace Deluxe All Inclusive
Barceló Bávaro Palace Deluxe All Inclusive Punta Cana
Barceló Bávaro Palace Deluxe Punta Cana
Barceló Palace Deluxe
Deluxe All Inclusive
Palace Deluxe
Barceló Bávaro Palace All Inclusive Punta Cana
Barceló Bávaro Palace All Inclusive
Barceló Bávaro Palace Punta Cana
Barceló Bávaro Palace
Barcelo Bavaro Palace Deluxe Hotel Punta Cana
Barceló Bávaro Palace All Inclusive All-inclusive property
Barceló Bávaro Inclusive incl
Barceló Bávaro Palace - All Inclusive Punta Cana
Barceló Bávaro Palace - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Barceló Bávaro Palace - All Inclusive?

Barceló Bávaro Palace - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Barceló Bávaro Palace - All Inclusive?

As of 15 Jun 2025, prices found for a 1-night stay for 2 adults at Barceló Bávaro Palace - All Inclusive on 6 Jul 2025 start from NZ$777.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Barceló Bávaro Palace - All Inclusive?

Yep, Barceló Bávaro Palace - All Inclusive has a free self car park.

Are there any beaches close to Barceló Bávaro Palace - All Inclusive?

Yep, Barceló Bávaro Palace - All Inclusive is a short 12-minute walk from Bavaro Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find motor boats.

Is there a spa on site at Barceló Bávaro Palace - All Inclusive?

Yep, Barcelo U Spa is available for guests. It has a hot tub, a sauna, a mud bath and hot springs. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Barceló Bávaro Palace - All Inclusive have a pool?

Yep, and guests love it! Barceló Bávaro Palace - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Barceló Bávaro Palace - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Barceló Bávaro Palace - All Inclusive?

Barceló Bávaro Palace - All Inclusive features a private beach, 4 poolside bars and 4 outdoor pools. All guestrooms come with premium bedding and 24-hour room service.

What makes Barceló Bávaro Palace - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Barceló Bávaro Palace - All Inclusive.

Is Barceló Bávaro Palace - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Barceló Bávaro Palace - All Inclusive is a hit with families.

Does Barceló Bávaro Palace - All Inclusive serve breakfast?

You bet, complimentary buffet breakfast is offered daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Barceló Bávaro Palace - All Inclusive?

No, Barceló Bávaro Palace - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Barceló Bávaro Palace - All Inclusive?

Relax with a coldie at the 4 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Barceló Bávaro Palace - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Barceló Bávaro Palace - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Barceló Bávaro Palace - All Inclusive?

Yep, Barceló Bávaro Palace - All Inclusive has an 18-hole golf course. Golf lessons, mini golf and a golf pro shop are available.

Barceló Bávaro Palace - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 2130 out of 4599 reviews
Rating 8 - Good. 1091 out of 4599 reviews
Rating 6 - Okay. 690 out of 4599 reviews
Rating 4 - Poor. 370 out of 4599 reviews
Rating 2 - Terrible. 318 out of 4599 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ALEJANDRA GACITUA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time visiting this hotel, and I highly recommend it. The beach is beautiful, the restaurants are varied, and the service is excellent. You have everything you need to enjoy your vacation with friends, family, or partner.
Stayed 2 nights in Mar 2025

8/10 Good

Kerry

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2025

4/10 Poor

Igor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DID NOT LIKE: overcrowded buffet, quality of food extremely lacking, absence of shade/umbrellas on the beach, staff not sufficiently fluent in English, instructions where you can eat were not stated clearly ( all-inclusive but some buffet asked for additional charge to use) DID LIKE: beach, swimming, sea
Stayed 9 nights in Feb 2025

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pools are beautiful. A lot of onsite activities, pool or beach volley ball, kayaking, hobie boats, balls are ok in the pool. The rooms are modern and clean. There are plenty of dining options, something for even picky eaters.
Stayed 5 nights in Mar 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Good service!!!
Stayed 3 nights in Mar 2025

8/10 Good

Mary-kay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked the room. It was very nice and clean. We did not like waiting 5 hours for it. All of the extras were not really explained. We had a butler but had no clue until our last day.
Stayed 7 nights in Mar 2025

10/10 Excellent

Silvia, HUDSON

Stayed 6 nights in Mar 2025

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach! Even some turtles came and visit daily. Well maintained garden. Clean paths. Adult areas highly appreciated. The service at the bars were fast and polite. All employees were kind and we tried our best to get around not speaking spanish. Two things were not optimal: Late Dinner option at the Surf&Turf restaurant was good but it seems like our waitress was far overworked and tired. Not ONE smile, several mistakes and rude service… we spoke with the manager. In one night we got three visitors in our room. Obviously by accident and cleared situation fast but not a good feeling that someone could enter our room with another bracelet… recommendation: always lock the room from the inside.
Stayed 3 nights in Mar 2025

10/10 Excellent

Matthew Eugene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Barcelo Bavaro. The beach was really nice and you can snorkel with the sea turtles ( my favorite). The resort is big and has a lot of different activities to do for all ages. Pools are big and lots of chairs. The only improvement needs to be the check in and check out process. It went fairly smooth but could be improved. I would definitely recommend this resort and will be coming back.
Stayed 7 nights in Mar 2025

10/10 Excellent

Natalia

Stayed 3 nights in Feb 2025

10/10 Excellent

Paola Calderon

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel estuvo excelente en todo, sus empleados siempre muy amables y atentos ayudar en lo que uno necesita. El hotel lo mantienen muy bien y limpio.La única recomendación es que me gustaría escuchar mas musica latina y en especial Dominicana en la discoteca. Se enfocan mucho en los Norteamericanos y ellos son los que se tienen que adaptar a nuestra musica y cultura. Si volviera a Dominicana me volvería a quedar.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness
Well laid out and nice
Stayed 7 nights in Mar 2025

4/10 Poor

Bryce, Moose Jaw

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
It wasn’t all bad. There was lots of food and sunshine, but the staff seemed to unenthusiastically complete only the tasks they are told to do. If you need anything else you are on your own and you really have to push to get even what you ask for. For instance upon arriving for our 25th Anniversary we were given a room in the 3000 block with two twin beds when we booked a Junior Suite that was advertised as having a king. I immediately went to the front desk and they said there were no other rooms available, come back the next morning to see if anything opened up. So we stayed our first night in separate beds. The room was old and worn with exposed wiring, rusting fixtures, and a light in the room that could not be shut off. The next day I went to the front desk first thing and they said there was still nothing they could do. When I explained that we booked and paid for a king room so we would like to stay in one … they said if we wanted to try again at 3pm I could come back and ask. At 3pm I over heard the girl at the front talking to someone on the phone something about how “he keeps coming back again and again”. She left and eventually came back and said they were able to move us to a new room with a King bed in the 5000 block. When we got there the room was so much nicer. What a hassle! If we were on our own we were fine … but as soon as we needed to deal with the staff there seemed to be issues. Other instances as well but I’m running out of characters.
Stayed 8 nights in Feb 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel overall was nice. Only negative was the dress code for men’s to enter to the restaurants.
Stayed 3 nights in Mar 2025

2/10 Terrible

Samantha Marie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dirty. Roaches around food and food was disgusting. Terrible service as well at the restaurants
Stayed 3 nights in Mar 2025

10/10 Excellent

Pouya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Iris Elvira Alvarado

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel!!
Stayed 3 nights in Mar 2025

10/10 Excellent

Shierley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo
Stayed 3 nights in Mar 2025

8/10 Good

Shanterious, Lawrenceville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here! Very beautiful property with great entertainment and food! The Koyoto Restaurant was my favorite! Book all of the restaurants you want to go to the first night at guest services. The breakfast was a second favorite at the buffet. The staff was awesome. Housekeeping great! I recommend bringing US Dollars for tips if not you can use the atm at the hotel and get pesos. I will definitely return with my kids to enjoy
Stayed 3 nights in Mar 2025

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Mar 2025

4/10 Poor

Zachary

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Mar 2025

8/10 Good

Vilmarys

Liked: Cleanliness, property conditions & facilities
Managers were calling out employees at the Buffett because they were not making enough tips, and they had to improve the customer service. I think they were doing great and that’s not their fault. Calling out your employees in front of the customers is awful.
Stayed 3 nights in Mar 2025

10/10 Excellent

Samantha

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
I loved this property. It actually is a palace. It’s so much to do on the resort you will need to stay atleast a week. Make sure to make dinner reservations bc this property has about 12 restaurants. There are 24 hour buffets. There are live shows and a plethora of other amenities and activities. The pictures are exactly how the ocean view is which was absolutely beautiful. I wish I could have moved in to be honest. I would recommend 100/10 and I would definitely revisit this resort. A must see
Stayed 4 nights in Mar 2025

6/10 Okay

Edwardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very good but the food they has to upgrade and the hot tub they had to change
Stayed 3 nights in Mar 2025