4/10 Poor
Sylvia Malene
Travelled with family
22 Mar 2025
Liked: Cleanliness
My dad and stepmom were coerced into attending a timeshare presentation in exchange for some gift cards. They were staying in the room registered under my sister's name. The gift cards were issued in my stepmoms name. She charged a bottle of wine to the room because she was told she can use the gift cards with no issue. When we went to check out, it became an issue. We couldn't use the gift card credit because it was in my stepmoms name instead of my sister's name even though we were told that it wouldn't be an issue. We faught it tooth and nail and almost missed our flight trying to resolve this. Also, the dominican restaurant called Sunny Side was absolutely horrible. Food was the worst ever. Im Dominican myself and thats not what I expect from a restaurant that supposedly specializes in Dominican cuizine. The maid Carmen was a sweetheart and she did a great job cleaning the room. Chocolate and the other entertainers were absolutely phenomenal and i love them all! Ruth and the other bartenders on the adult side seeiously deserve a raise as they were all amazing. But my favorite was the waitress at kaleidoscope buffet with the flower in her hair who brought me a plate of mangu that she made herself!!!! She definitely deserves the biggest raise! The food is pretty mediocre. The property was ok. Rooms are pretty basic but nobody comes for the rooms. Overall it was a decent trip. I expected better food but oh well.
Sylvia Malene
Stayed 7 nights in Mar 2025