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Grand Palladium Palace Resort Spa & Casino - All Inclusive

5.0 star property

Photo gallery for Grand Palladium Palace Resort Spa & Casino - All Inclusive

Exterior
Property video
Junior Suite Garden View
5 outdoor pools, pool umbrellas, pool loungers
7 restaurants; dinner served

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa pool
  • Breakfast included
The current price is NZ$503
includes taxes & fees
30 June - 1 July

Explore the area

View map
Avda. Francia s/n, Playas de Bavaro, Punta Cana, La Altagracia, 23000
  • Place, Cortecito Beach
    ‪6 min walk‬
  • Place, Casino Avalon Princess
    ‪16 min walk‬
  • Place, Aromas Museum
    ‪5 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Garden View

Premium bedding, free minibar, in-room safe, desk

Deluxe Garden View

8.2 out of 10
Very good
(12 reviews)
  • Garden view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

View all photos for Loft Suite Garden View

Premium bedding, free minibar, in-room safe, desk

Loft Suite Garden View

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Garden View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Garden View

8.2 out of 10
Very good
(17 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Garden View Single Use

Premium bedding, free minibar, in-room safe, desk

Deluxe Garden View Single Use

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 34 sq m
  • Sleeps 1
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Swim Up Beachside

View from room

Junior Suite Swim Up Beachside

8.6 out of 10
Excellent
(29 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Beachside

Premium bedding, free minibar, in-room safe, desk

Junior Suite Beachside

8.0 out of 10
Very good
(17 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Beachside Ocean View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Beachside Ocean View

8.4 out of 10
Very good
(18 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed OR 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Loft Suite Beachside Panoramic OV

View from room

Loft Suite Beachside Panoramic OV

8.0 out of 10
Very good
(19 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Beachside

Premium bedding, free minibar, in-room safe, desk

Deluxe Beachside

7.4 out of 10
Good
(17 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Beachside Single Use

Premium bedding, free minibar, in-room safe, desk

Deluxe Beachside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Beachside Single Use

Premium bedding, free minibar, in-room safe, desk

Junior Suite Beachside Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Beachside Ocean View Single Use

Premium bedding, free minibar, in-room safe, desk

Junior Suite Beachside Ocean View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed OR 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Garden View Single use

Premium bedding, free minibar, in-room safe, desk

Junior Suite Garden View Single use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Swim Up Beachside Single Use

View from room

Junior Suite Swim Up Beachside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Loft Suite Beachside Panoramic OV Single Use

View from room

Loft Suite Beachside Panoramic OV Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Loft Suite Garden View Single Use

Garden view

Loft Suite Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

About the area

Punta Cana

At Grand Palladium Palace Resort Spa & Casino - All Inclusive, you'll be connected to the convention centre and 0.5 km (0.3 mi) from Cortecito Beach. Highlights at this luxury property include 7 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to Zentropia can include deep-tissue massages, hot stone massages and body scrubs along with access to the mud bath and sauna. The theme restaurant, Bhogali, serves Indian cuisine and is open for dinner. With 3 poolside bars and 3 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Additionally, you'll find a casino, free Wi-Fi in public areas and a Turkish bath/hammam. Free buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Bávaro property, you'll be 16.5 km (10.3 mi) from Macao Beach.

What's nearby

  • Cortecito Beach - 6 min walk - 0.6 km
  • Casino Avalon Princess - 16 min walk - 1.4 km
  • Aromas Museum - 5 min drive - 2.7 km
  • Arena Gorda Beach - 14 min drive - 8.3 km
  • Bavaro Beach - 22 min drive - 8.4 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 27 min drive

Restaurants

  • ‪Las Caracolas - ‬8 min walk
  • ‪Restaurante La Catedral - ‬4 min walk
  • ‪Las Torres Restaurant - ‬9 min walk
  • ‪El Behique - ‬6 min walk
  • ‪Lobby bar Bavaro Princess - ‬18 min walk

About this property

Grand Palladium Palace Resort Spa & Casino - All Inclusive

Grand Palladium Palace Resort Spa & Casino - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Palladium Palace Resort Spa & Casino - All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 366 guestrooms or units
  • 2 levels
  • 14 buildings
  • 7 dining venues
  • 3 bars by the pool
  • 3 bars or lounges
  • Conference rooms
  • Built in 1994
  • Buffet breakfast (free)
  • Casino
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Swim-up bar
Grand Palladium Palace Resort Spa & Casino - All Inclusive offers 366 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Zentropia has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view
Grand Palladium Punta Cana Resort & Spa - All Inclusive
Bávaro
  • On private beach
  • Pool
  • All-inclusive
  • Spa
4.0 out of 5, Very good, 1,013 reviews
The price is NZ$491
includes taxes & fees
17 June - 18 June
Grand Palladium Punta Cana Resort & Spa - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 bars/lounges
  • 3 poolside bars
  • 7 restaurants
  • A beach bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bhogali
  • El Dorado Steak House
  • Las Torres
  • Portofino
  • Sumptuori

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pools
  • 8 gaming tables
  • 8 slot machines
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (4,000 square foot of space)
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Karaoke
  • Kayaking
  • Mini golf
  • Motor boating
  • Personal motorised watercraft
  • Pilates classes
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Skydiving
  • Tennis
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant

More

  • 14 buildings
  • 2 floors
  • Built in 1994
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 35 per vehicle (return)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 50 per person, per night and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium Palace Spa Casino All Inclusive

Palladium Inclusive Inclusive

Grand Palladium Palace Spa Casino All Inclusive

Grand Palladium Palace Resort Spa Casino All Inclusive

Grand Palladium Palace Spa Casino All Inclusive Punta Cana

Palladium Spa Casino Inclusive

Frequently asked questions

What is the cancellation policy at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Grand Palladium Palace Resort Spa & Casino - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

As of 1 Jun 2026, prices found for a 1-night stay for 2 adults at Grand Palladium Palace Resort Spa & Casino - All Inclusive on 30 Jun 2026 start from NZ$503, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Yep, Grand Palladium Palace Resort Spa & Casino - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Yep, Grand Palladium Palace Resort Spa & Casino - All Inclusive is a short 6-minute walk from Cortecito Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find motor boats.

Is there a spa on site at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Yep, Zentropia is available for guests. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as sports massages.

Does Grand Palladium Palace Resort Spa & Casino - All Inclusive have a pool?

Grand Palladium Palace Resort Spa & Casino - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Grand Palladium Palace Resort Spa & Casino - All Inclusive features a private beach, 3 poolside bars and 5 outdoor pools. All guestrooms come with Hot tubs, Private jetted baths and premium bedding.

What makes Grand Palladium Palace Resort Spa & Casino - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Palace Resort Spa & Casino - All Inclusive.

Is Grand Palladium Palace Resort Spa & Casino - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Grand Palladium Palace Resort Spa & Casino - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Grand Palladium Palace Resort Spa & Casino - All Inclusive serve breakfast?

You bet, complimentary buffet brekkie is served daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Relax with a coldie at the 3 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves Indian cuisine.

What time are check-in & check-out at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

There is a golf course next to Grand Palladium Palace Resort Spa & Casino - All Inclusive.

Grand Palladium Palace Resort Spa & Casino - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 480 out of 1009 reviews
Rating 8 - Good. 222 out of 1009 reviews
Rating 6 - Okay. 132 out of 1009 reviews
Rating 4 - Poor. 90 out of 1009 reviews
Rating 2 - Terrible. 85 out of 1009 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Ranbir

Stayed 5 nights in Jan 2026

8/10 Good

Nader

Stayed 5 nights in Feb 2026

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes, everything was great!
Stayed 5 nights in Feb 2026

10/10 Excellent

Alexson

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I had Mayeli personally attend me she was on top of everything such and amazing friendly person she made sure me and my guest had a great time very helpful with recommendations for food and activities around the area and helped so much i give her 5 stars and 10/10 loved her
Stayed 3 nights in Feb 2026

10/10 Excellent

Margaret

Liked: Cleanliness, property conditions & facilities
Beautiful resort and friendly staff!
Stayed 4 nights in Feb 2026

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
PROS: Beautiful BIG campus immaculately manicured. Easy drive from the airport. CONS: I didn't think you were supposed to tip at an all inclusive...but everyone was! I did not bring ANY cash. There were multiple "concierges" trying to get you book things...I'm not sure what their purpose was. They were relentless...posted up all over the campus asking if you wanted to book a spa package. They must have been looking for a tip? or maybe worked on commision? Not sure. The Gym was tiny...for the size of the facility, the gym should have been 3x the size. I waited for every machine.
Stayed 3 nights in Feb 2026

10/10 Excellent

caroline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Le site est magnifique, personnel agréable. La chambre ‘loft est vraiment un bon set up.
Stayed 4 nights in Feb 2026

10/10 Excellent

Vicki

Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful.
Stayed 8 nights in Jan 2026

8/10 Good

Donald S

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, resort grounds were well taken care off, buffet was clean and tasty. Restaurants felt rushed.
Stayed 7 nights in Jan 2026

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort and staff are wonderful. In particular. Caesar was amazing. Attentive and exceeded our expectations
Stayed 7 nights in Jan 2026

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cesar, our concierge made our trip easy and worry free. We were so happy to have the extra support during our trip knowing he was there to help. He was really great and did everything he could to make our stay memorable.
Stayed 7 nights in Jan 2026

6/10 Okay

Rory

Travelled with group
Liked: Cleanliness
The room was fine, the amenities were adequate, but the service was spotty. We had a hard time communicating with the staff, and ended up with quite a few incorrect food or drink orders. Cesar, the concierge who was assigned to us, was a 5-star host and made the stay much better.
Stayed 7 nights in Jan 2026

10/10 Excellent

Corrine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly for the most part. Most spoke a decent amount of English. Beach was gorgeous, property was clean
Stayed 4 nights in Jan 2026

8/10 Good

Graham Arthur

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The maid kept the room spotlessly clean. Staff were courteous and helpful.
Stayed 7 nights in Jan 2026

10/10 Excellent

Lois Diane

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful. The staff all over the resort was always willing to help. Cezar was always available for anything we needed. Even helped with surprise birthday party. Our room was kept perfect even on the weekend. It was a great holiday.
Stayed 7 nights in Jan 2026

10/10 Excellent

Kassandra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The beach, pools and facility will all beautiful and well maintained. The food was great and they catered to allergies. Cesar was very helpful when it came to helping us with dinner reservations and organizing our stay.
Stayed 7 nights in Jan 2026

6/10 Okay

Debbie Lynn

Stayed 7 nights in Jan 2026

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and helpful the facility was clean and well maintained.
Stayed 7 nights in Jan 2026

10/10 Excellent

Steven Robert

Liked: Cleanliness, amenities, property conditions & facilities
Yes clean room, great amenities
Stayed 8 nights in Jan 2026

10/10 Excellent

Yainely

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
La experiencia fue increíble, pero sobre todo la atención de nuestro conserje César fue extremadamente buena , estuvo pendiente a nosotros todo el tiempo , se encargó de todas nuestras reservas en restaurantes y de cualquier duda o curiosidad, realmente nos proporcionó una estadía en grand palladium increíble , lo recomiendo 100%
Stayed 4 nights in Jan 2026

10/10 Excellent

Issette

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Best experience ive ever had! Will be back with Family ♥️
Stayed 4 nights in Jan 2026

8/10 Good

Jacquelyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had Jr Suite Swim Up room (Palace 4000 building). Fabulous location--steps from the beach! Room: Comfortable beds, double sinks, rainshower + hand-held shower head, large bottles of shampoo/conditioner/bodywash, safe for valuables, mini fridge stocked daily w/ soda, beer, water. (BYO liquid handsoap, unless you like barsoap for hands.) Room felt damp (as expected in tropical climate), but was clean & free of bugs. Room had beautiful patio w/ lounge chairs, swim up pool, & view of the ocean. Room tidied daily (beds made, fresh towels, floor swept...) Beach was beautiful! Soft white sand, seagreen water, gentle waves like a wave pool. A little seaweed, but nothing too bad & intermittent. Each morning, they clean up seaweed that has accumulated on the beach. Plenty of lounge chairs (but we woke up early to get chairs) & lots of trees & palapas for shade. Food was ok. We did Los Torres buffet for breakfast. Large selection. Loved the made-to-order egg station. Delicious lattes at Palace Lobby coffee bar. For lunch, yummy pizza at La Uva (beach shack) & vast lunch buffet by Palace pool. Enjoyed panini & pasta stations. Our FABULOUS personal concierge Cesar got us dinner reservations at the ala carte restaurants. Hibachi was our fav. Dinner buffet also good. Drinks were fabulous! Bars all over & huge selection Fun sports complex (sand vball, pickleball, mini golf) Staff was SUPER friendly! Cesar was great--put up decor for daughter's bday, help schedule excursion, etc
Stayed 8 nights in Jan 2026

8/10 Good

Janak

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Yes it was fresh
Stayed 3 nights in Jan 2026

2/10 Terrible

Vikas

Stayed 6 nights in Dec 2025

4/10 Poor

Stephen William

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
food was good maid service excellent not enough places to get coffee line ups for special coffee too long
Stayed 7 nights in Dec 2025