Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

5.0 star property

Photo gallery for Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

Aerial view
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8 restaurants; lunch and dinner served
8 restaurants; lunch and dinner served
2 outdoor pools, pool loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Parking included
  • Restaurant

Explore the area

View map
Playa De Uvero Alto, Punta Cana, La Altagracia, 23000
  • Place, Sirenis Aquagames Water Park
    ‪2 min walk‬
  • Place, beach near Uvero Alto
    ‪5 min walk‬
  • Place, Macao Beach
    ‪20 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪51 min drive‬

Room options

Family Suite, 1 Bedroom, Garden View

7.6 out of 10
Good
(274 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Romantic Double Room, 1 King Bed, Bathtub

9.2 out of 10
Wonderful
(34 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Standard Single Room

8.4 out of 10
Very good
(26 reviews)
  • Garden view
  • 37 sq m
  • Sleeps 1
  • 1 King Bed

Family Suite 1 Bedroom, Garden View Quadruple

8.0 out of 10
Very good
(33 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Family Suite, 1 Bedroom, Ocean View

7.0 out of 10
Good
(12 reviews)
  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room

8.2 out of 10
Very good
(282 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (RENOVATED)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 78 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive. You'll be 11.8 km (7.3 mi) from Macao Beach and 21.5 km (13.4 mi) from Arena Gorda Beach. Highlights at this all-inclusive property include 8 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages and body wraps along with aromatherapy and hydrotherapy. The buffet restaurant, Macao, serves international cuisine and is open for lunch and dinner. With 13 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free water park. Other amenities include a gym, Wi-Fi in public areas and a free children's club. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .Within a 30-minute drive of this 5-property class Uvero Alto property, attractions include Sirenis Aquagames Water Park and Cana Bay Golf Club.

What's nearby

  • Sirenis Aquagames Water Park - 2 min walk - 0.3 km
  • beach near Uvero Alto - 5 min walk - 0.5 km
  • Macao Beach - 20 min drive - 13.1 km
  • Bavaro Beach - 49 min drive - 35.7 km
  • Punta Cana Beach - 55 min drive - 56.1 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 51 min drive

Restaurants

  • ‪Ice & Coffee Shop - ‬2 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Freestyle Tiered Pool and Bar - ‬6 min drive
  • ‪Spoon - ‬6 min drive
  • ‪Wink - ‬5 min drive

About this property

Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 13 bars/lounges. Public spaces have WiFi for a fee. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

This 5-star Punta Cana property is smoke free.

  • 813 guestrooms or units
  • 3 levels
  • 32 buildings
  • 8 dining venues
  • 2 swim-up bars
  • 13 bars or lounges
  • Built in 2000
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive offers 813 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. This individually decorated and furnished accommodation includes queen sofa beds. Beds feature premium bedding. This Punta Cana property provides wireless Internet access for a surcharge. Coffee/tea makers and minibars are provided. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
The on-site spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 13 bars/lounges
  • 2 swim-up bars
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cinecitta
  • Ikebana
  • La Gira Rodizio
  • Le Relais Gourmand
  • Macao

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Shopping
  • Snorkelling
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room sofa bed
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • 32 buildings
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 48-inch TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property accepts local currency (DOP) only for all onsite payments.

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

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Frequently asked questions

What is the cancellation policy at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

Yep, Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive has a free self car park.

Are there any beaches close to Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

The closest beach to Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive is Bavaro Beach (27.9 km).

Is there a spa on site at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

Yep, there is an onsite spa at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive have a pool?

Yep, and guests love it! Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive features 2 outdoor pools, a full-service spa and a health club.

What makes Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive a romantic place to stay?

Couples spa treatments, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive.

Is Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive is a hit with families.

Does Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive serve breakfast?

You bet, complimentary buffet breakfast is offered daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

No, Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

No, only service animals are allowed.

Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 3025 out of 5103 reviews
Rating 8 - Good. 766 out of 5103 reviews
Rating 6 - Okay. 557 out of 5103 reviews
Rating 4 - Poor. 329 out of 5103 reviews
Rating 2 - Terrible. 426 out of 5103 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Woodley was very helpful with the checkout
Stayed 4 nights in Feb 2026

10/10 Excellent

Chris

Stayed 7 nights in Feb 2026

6/10 Okay

Daison

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Resort is overall clean and well maintained beach & pool. Room we had was for 4 people and food & drinks included. The buffet & restaurants have good number of options but very low vegetarian or vegan options. Staff is courteous but they have too many people to ask you about things and less people to actually get the job done. We had issues with our toilet flush tank which was working intermittently. The bathroom roof also started leaking water by the 3rd day. There was also a lot of push to buy the Ultimate Leisure Club (ULC) membership as well. Took 4hrs to pitch the benefits of different levels of membership costing 20k, 30k & 40k USD which already has a not great reputation (please do your online research). Entire pitch was verbal with no concrete contract/guarantee. Hence we did not buy. Overall good resort for a few days getaway and stay away from the membership.
Stayed 4 nights in Feb 2026

10/10 Excellent

Seyed Mohammadamir

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Woodley was the best
Stayed 4 nights in Feb 2026

2/10 Terrible

Chapin

Stayed 5 nights in Feb 2026

10/10 Excellent

Kathryn J

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
People from lots of countries enjoying the weather and fun activities. Food was ok, could have been better. Steak was mostly tough, japanese food was good as was the tappan table preparer, he was entertaining. breakfast buffet was good. entertainment was fun!
Stayed 7 nights in Feb 2026

4/10 Poor

Joy

Travelled with family and small children
Disliked: Amenities
The food was horrible. Everyone in my family lost weight because we didn’t eat, and we are not picky. Room advertised for 5 was so small. My kids felt the slides were unsafe, my son almost fell out of one in a turn.
Stayed 5 nights in Feb 2026

6/10 Okay

Do Hyung

Disliked: Amenities
In room service, twice it did not show on time.
Stayed 4 nights in Feb 2026

4/10 Poor

fahredin

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
The room was leaking from the second floor when we git there , the did not clean our room for 3 days while we called and called few times every day and the answer was always we will send someone to clean and they never did , the room was a little to small for 5 with one bathroom and the fan not working in the bathroom , we went out on a outside jurney package that they sell and we came back right on the dot 3pm where the buffet for the food was closing at 3 and they still refused to let us in , the manager came and basically told us to go away , not to mention to a drink at the bar even tho that did tip for every drink it was still horrible to wait So yes i would never come back here again nor recommend it
Stayed 6 nights in Feb 2026

10/10 Excellent

samir

Stayed 6 nights in Feb 2026

10/10 Excellent

Liana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Woodley was the best! Very helpful!
Stayed 5 nights in Feb 2026

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff. Drinks. Food is okay.
Stayed 4 nights in Feb 2026

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Woodley and Erica were excellent. Everyone here was very friendly
Stayed 5 nights in Feb 2026

8/10 Good

Salih

Stayed 4 nights in Feb 2026

4/10 Poor

Jing

Travelled with family and small children
Disliked: Cleanliness
Our experience was disappointing and below expectations. From arrival, we did not feel welcomed. There was no clear guidance for check-in and we were redirected between multiple counters because we booked through Expedia. The process felt inefficient and disorganized. After registering in the morning, we had to return after 3 PM to ask for our room, and due to internal coordination issues, we didn’t receive our keys until after 3:50pm. The lack of communication was frustrating. Restaurant reservations also confusing. We were sent between our assigned manager, concierge, and lobby desk. The concierge later told us restaurants were fully booked, but we discovered reservations could be made online and time slots were still available. This option was never mentioned. Food variety was acceptable, but I experienced stomach issues starting the second day, raising hygiene concerns. Entertainment was limited. The advertised “game station” was under construction, the basketball court was closed, volleyball equipment unavailable. Our room felt outdated and cramped. The TV was broken on arrival and fixed the next day. Housekeeping was disappointing — bath mats gradually disappeared, and hand towels were never replaced during six nights. The membership presentation was intrusive. We received an 8 AM call while I was unwell, and what was promised as 90 minutes lasted nearly 3 hrs. Overall, poor communication, weak organization, and lack of service warmth made this stay disappointing.
Stayed 6 nights in Feb 2026

8/10 Good

Frazer

Stayed 7 nights in Feb 2026

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
Woodley
Stayed 3 nights in Feb 2026

2/10 Terrible

Arita

did not get the room I requested on my reservation. I had to switch rooms, bathroom room celling was leaking- it took them almost 3 hours to come and fix it. I had to take a shower in a friend room. once it was they never fixed the light backs so I had only 2 light blub working. the food was not fresh. I asked for a mocktail for the kids and was told no only soda, while i see other kids had mocktails. bugs were found on the floors. shower towels only 2 was given, when i asked for more it it took almost 2 hours to get more. the only good lunch we had was a lobster lunch! most of the staff at the buffet did not attend to us unless we put a tip at the table!
Stayed 4 nights in Feb 2026

6/10 Okay

Suellen

Travelled with family and small children
Liked: Property conditions & facilities
So the staff in general is very disorganized, nobody knows nothing, if you ask they will give you zero information, not mention that more then half of the staff doesn't speak English such is fine, I have a good Spanish, but then when I tried to speak in Spanish they try to talk as fast as they can so you get very confused. They are not very clean, the reusable cups most of the times were dirty. The food didn't have anything cough my eyes (and I'm not a pick eater). Other thing very annoying they offer you stuff everyday for you to buy, either massage, tours, special dinners, I just wanted to rest! If I wanted something I would ask a Staff, just leave people alone! Our room was always very clean, the lady who cleaned did a very good job, and she was one of the few very nice people that I talked to. The hotel in general is absolutely HUGE! I wish they had golf car for everyone that is not a member lol I'd not stay there again, actually I don't think this is a country I would go back anytime soon. The nature is breath taken, we went in tour, but the culture/people doesn't help. They are very late, the traffic is terrible, I met many cranky people there. I hope if you are looking this review, its worth to try, maybe your experience will be better then mine.
Stayed 5 nights in Feb 2026

2/10 Terrible

Sanghwa

Disliked: Cleanliness, staff & service, amenities
I booked this stay clearly selecting 2 adults and 1 child (9 years old). However, upon arrival, the hotel claimed their system showed 1 infant instead of 1 child and demanded an additional charge of nearly $700. I spent almost two hours explaining that I had correctly entered my child’s age during the booking process. During this time, my child was exhausted, hungry, and crying beside me after a long trip. Under that pressure, I had no choice but to pay the extra charge in order to check in. Later, I received written confirmation from the booking platform clearly stating that my reservation was for 1 child, not an infant. I presented this confirmation to the hotel, but they simply ignored it and took no responsibility for the system error. This experience was extremely frustrating and stressful. Guests should not be forced to pay significant additional fees due to technical discrepancies between systems, especially after providing clear proof. I hope management seriously reviews this issue to prevent other families from going through the same ordeal.
Stayed 5 nights in Feb 2026

6/10 Okay

Jennifer

Stayed 5 nights in Feb 2026

8/10 Good

Kelly

Okay
Stayed 5 nights in Feb 2026

8/10 Good

Steven

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and clean, but a little smaller than I like. Staff was helpful and mostly friendly. Food was what you’d expect for an all inclusive, decent, not great.
Stayed 4 nights in Feb 2026

8/10 Good

Judelfy

Stayed 4 nights in Feb 2026

10/10 Excellent

Morgan

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic stay Checked out by Woodley & Anya
Stayed 7 nights in Feb 2026