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Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

5.0 star property

Photo gallery for Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

View from property
Creator video - submitted by Ariblesssed
Water park
Exterior
Free daily buffet breakfast

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • All-inclusive
The current price is NZ$878
includes taxes & fees
28 Apr - 29 Apr

Explore the area

View map
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia, 23000
  • Place, Cana Bay Golf Club
    ‪10 min drive‬
  • Place, Iberostar Golf Course
    ‪18 min drive‬
  • Place, Arena Gorda Beach
    ‪19 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪37 min drive‬

Room options

View all photos for Caribbean Suite King Bed & Sofa bed

Minibar, in-room safe, individually decorated, desk

Caribbean Suite King Bed & Sofa bed

9.0 out of 10
Wonderful
(62 reviews)
  • Garden view
  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Suite Double Beds & Sofa Bed

TV

Caribbean Suite Double Beds & Sofa Bed

9.0 out of 10
Wonderful
(35 reviews)
  • Garden view
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Pure Wellness Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Pure Wellness Caribbean Suite King Bed & Sofa Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, Multiple Beds (Pure Wellness Caribbean)

Minibar, in-room safe, individually decorated, desk

Suite, Multiple Beds (Pure Wellness Caribbean)

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Islander Junior Suite King Bed & Sofa bed

Separate bathtub and shower, designer toiletries, hair dryer, bathrobes

Islander Junior Suite King Bed & Sofa bed

9.6 out of 10
Exceptional
(31 reviews)
  • Garden view
  • 76 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Islander Junior Suite Two King Beds & Sofa Bed

Islander Junior Suite Two King Beds & Sofa Bed | In-room dining

Islander Junior Suite Two King Beds & Sofa Bed

8.6 out of 10
Excellent
(11 reviews)
  • Garden view
  • 76 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite King Bed & Sofa Bed

Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Caribbean Sand Suite King Bed & Sofa Bed

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 73 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Caribbean Sand Suite Double beds & Sofa Bed

Caribbean Sand Suite Double beds & Sofa Bed | In-room dining

Caribbean Sand Suite Double beds & Sofa Bed

7.2 out of 10
Good
(13 reviews)
  • Garden view
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Diamond King Bed & Sofa Bed

Garden view

Caribbean Diamond King Bed & Sofa Bed

10.0 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Diamond Double beds & Sofa Bed

Caribbean Diamond Double beds & Sofa Bed | In-room dining

Caribbean Diamond Double beds & Sofa Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 73 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

TV

Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

9.0 out of 10
Wonderful
(10 reviews)
  • Garden view
  • 159 sq m
  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

View all photos for Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

TV

Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 159 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Accesible Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Accesible Caribbean Suite King Bed & Sofa Bed

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 73 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite Double Beds & Sofa Bed

Deluxe Suite Double Beds & Sofa Bed

Deluxe Suite Double Beds & Sofa Bed

8.0 out of 10
Very good
(3 reviews)
  • 73 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Deluxe Suite King Bed & Sofa Bed

9.4 out of 10
Exceptional
(8 reviews)
  • 73 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort. You'll be 4.8 km (3 mi) from Punta Blanca Golf Course and 4.9 km (3.1 mi) from Cana Bay Golf Club. Highlights at this all-inclusive resort include 10 restaurants, 13 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, aromatherapy and hydrotherapy along with access to the sauna. The theme restaurant, Ciao, serves Italian cuisine and is open for breakfast, lunch and dinner. With 4 poolside bars and 20 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site golf course and free water park. Additionally, you'll find a nightclub, free Wi-Fi in public areas and a gym. Free buffet breakfast is available daily between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Within a 15-minute drive of this 5-property class Bávaro resort, attractions include Cocotal Golf and Country Club and Arena Gorda Beach.
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Cana Bay Golf Club - 10 min drive - 1.6 km
  • Punta Blanca Golf Course - 17 min drive - 5.7 km
  • Iberostar Golf Course - 18 min drive - 8.1 km
  • Cocotal Golf and Country Club - 19 min drive - 11.9 km
  • Arena Gorda Beach - 19 min drive - 8.6 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 25 min drive

Restaurants

  • ‪La Altagracia - ‬14 min drive
  • ‪Tarantela - ‬13 min drive
  • ‪Mangu - ‬13 min drive
  • ‪Quisqueya - ‬14 min drive
  • ‪Sports Bar - ‬13 min drive

About this property

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Summer fun is a breeze at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort, where you can play a round of golf at the golf course, cool off in one of the 13 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

This 5-star Punta Cana resort is smoke free.

  • 1775 guestrooms or units
  • 4 levels
  • 16 buildings
  • 10 dining venues
  • 4 bars by the pool
  • 3 swim-up bars
  • 20 bars or lounges
  • Conference rooms
  • 65000 sq ft of conference space
  • 6039 sq. m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort offers 1775 air-conditioned accommodations, which are accessible via exterior corridors, and features outdoor private hot tubs and minibars. Rooms open to furnished balconies. Each accommodation is individually decorated. Televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 20 bars/lounges
  • 3 swim-up bars
  • 4 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Gallos
  • Ipanema
  • Isla
  • Toro

Things to do

  • 13 outdoor pools
  • 18-hole golf course
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf
  • Health club
  • Hot tub
  • Lazy river
  • Nightclub
  • Pilates classes
  • Playground
  • Scuba diving
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 13 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (65,000 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 16 buildings
  • 4 floors
  • Ballroom
  • Built in 2009
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per stay
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

All Inclusive Hard Rock Punta Cana
All Inclusive Punta Cana Hard Rock
Hard Rock All Inclusive Punta Cana
Hard Rock Hotel & Casino All Inclusive
Hard Rock Hotel & Casino Punta Cana All Inclusive
Hard Rock Punta Cana
Punta Cana All Inclusive Hard Rock
Punta Cana Hard Rock All Inclusive
Hard Rock Hotel And Casino Punta Cana
Hard Rock Punta Cana All Inclusive
Hard Rock Hotel Casino Punta Cana All Inclusive
Hard Rock Punta Cana Inclusiv

Frequently asked questions

Is parking available at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yep, Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort has a free self car park.

How much does it cost to stay at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

As of 10 Apr 2026, prices found for a 1-night stay for 2 adults at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort on 28 Apr 2026 start from NZ$878, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

The closest beach to Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is Macao Beach (7 km).

Is there a spa on site at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yep, there is an onsite spa at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a pool?

Yep, and guests love it! Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort has 13 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort features a private beach, 4 poolside bars and 13 outdoor pools. All guestrooms come with Hot tubs and 24-hour room service.

What makes Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort a romantic place to stay?

1 hot tub and a private beach, as well as Hot tubs and private balconies in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort.

Is Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is a hit with families.

Are there hot tubs in the rooms at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yep, all rooms come with private hot tubs.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort serve breakfast?

Sure does, free buffet breakfast is on offer daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

No, Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Relax with a coldie at the 4 poolside bars or 20 lounge bars, and grab a meal at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort's 10 restaurants.

What time are check-in & check-out at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Cats and dogs are welcome at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort, with food and water bowls on offer.

Is there a golf course on site at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yep, Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort has an 18-hole golf course.

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1322 out of 2445 reviews
Rating 8 - Good. 447 out of 2445 reviews
Rating 6 - Okay. 306 out of 2445 reviews
Rating 4 - Poor. 132 out of 2445 reviews
Rating 2 - Terrible. 238 out of 2445 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Sayf

Stayed 4 nights in Jan 2026

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poderia ter pelo menos uma piscina aquecida
Stayed 7 nights in Jan 2026

2/10 Terrible

Mark Di, Nobleton

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is huge but the rooms were not well taken care of, the railing on the stairs wasn’t bolted in and my son almost smashed his head if it wasn’t for my husband being next to him and catching him it could’ve been terrible. My daughter opened a closet door and the wood from the overhead cabinet fell on her. The property is on a system and they try and sell you a membership similar to timeshare for a ridiculous amount, not what I expected for a hotel with such a profound name behind it
Stayed 7 nights in Jan 2026

10/10 Excellent

Shaquiel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! Staff was great
Stayed 4 nights in Jan 2026

10/10 Excellent

Amneris

Liked: Cleanliness, amenities, property conditions & facilities
Excelente!!
Stayed 3 nights in Dec 2025

10/10 Excellent

Nava

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service Great activities The water park is ver cool, the kids loved it
Stayed 4 nights in Jan 2026

10/10 Excellent

susan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Gorgeous room Very clean facilities
Stayed 4 nights in Jan 2026

10/10 Excellent

Sally Nugra

Stayed 3 nights in Jan 2026

10/10 Excellent

JUAN

Stayed 2 nights in Jan 2026

10/10 Excellent

Renzo

Liked: Cleanliness, staff & service, amenities
Great place and staff
Stayed 5 nights in Dec 2025

8/10 Good

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Room were clean, some staff wasn’t that good they only served white or from other country also the club was closed and you have to pay for other activities, I paid extra money because expidia but my son and daughter as a child.
Stayed 2 nights in Jan 2026

2/10 Terrible

Fernando

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First I have to say that the Dominican People are wonderful and full of joy. Punta Cana is beautiful. However Hard Rock Resort Punta Cana is not up to 5 stars. There is absolutely no training and leadership with the staff. The problem begins when I made a reservation for a Caribbean Sand room that is supposed to have a garden view...that not happened...our room was 8221 in the 8A building (witch is the farthest from the main lobby and all the conveniences) the view is to a service road and the wall of a neighbor lot - terrible. Since the first day there was no chairs available at the pool and beach at 8:00 am. The Ipanema restaurant at breakfast has long lines and no reposition of food. Since the resort is enormous, the transportation need to be by trolleys and there is not enough trolleys - sometimes we waited for 20 plus minutes to go to and from the room. Not enough golf carts available to rent. We tried to talk no manager in the first day, but front desk said there was no manager on duty...took our phone number and no return was given. In our fifth day my daughter was sun sick and i tried to cancel the balinese pool bed for the sixth day and the vacation planning staff said we needed to go thru a doctor appointment (paid) to get a certificate for the cancelation - a joke. When I tried to talk to manager (again) there was none available (again). On the sixth day we went on a tour at 7:00 am and returned at 6:30 pm and the room was not cleaned up. Hard Rock never again
Stayed 7 nights in Dec 2025

8/10 Good

Safwan

Liked: Cleanliness, amenities, property conditions & facilities
Good quality was the only issue.
Stayed 5 nights in Dec 2025

10/10 Excellent

Michelle

Liked: Cleanliness
I really liked the water park and pool.
Stayed 4 nights in Nov 2025

8/10 Good

Matthew, Grosse Pointe Farms

You have to be up by 6:30am to get chairs by a pool. Toro and Zen restaurants are excellent but are by reservation only. Highly recommend reservations ahead of trip for these and cabana by pool or beach.
Stayed 7 nights in Dec 2025

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2025

10/10 Excellent

susan

Liked: Cleanliness, amenities, property conditions & facilities
Room was perfect! Staff were outstanding!

2/10 Terrible

Hari

Disliked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 3 nights in Dec 2025

2/10 Terrible

Beatriz

Stayed 5 nights in Dec 2025

2/10 Terrible

CARLOS

Stayed 4 nights in Dec 2025

10/10 Excellent

Saibaba, Chalfont

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
great place to stay
Stayed 2 nights in Dec 2025

10/10 Excellent

Yasharee

Stayed 3 nights in Dec 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t utilize the hot tub!
Stayed 3 nights in Dec 2025

10/10 Excellent

Joseph

Stayed 5 nights in Dec 2025

10/10 Excellent

lorita

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were great from house keeper to waiters and shuttle drivers. There is plenty to do and you don’t have to leave the resort. Best food spot was the sandwhich shop and coffee shop. Hope to revisit!!
Stayed 4 nights in Dec 2025