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Secrets La Romana

4.5 star property
Adults-only beachfront resort with 2 outdoor pools

Photo gallery for Secrets La Romana

Outdoor banquet area
Private beach, white sand, sun-loungers, beach umbrellas
5 bars/lounges, 2 swim-up bars, poolside bar, beach bar
6 restaurants, breakfast, lunch, dinner served; Asian cuisine
6 restaurants, breakfast, lunch, dinner served; Asian cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar

Explore the area

Map
Carr. a Bayahibe, Playa Bayahibe, San Rafael del Yuma, 23000
  • Bayahibe Beach
    ‪4 min walk‬
  • Dominicus Beach
    ‪10 min drive‬
  • Casa de Campo Marina
    ‪25 min drive‬
  • La Romana (LRM-La Romana Intl.)
    ‪19 min drive‬

Room options

Deluxe Room, 2 Queen Beds, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • Sleeps 3
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • Sleeps 2
  • 1 King Bed

Club Room, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • Sleeps 3
  • 2 Queen Beds

Club Room, Partial Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • Sleeps 2
  • 1 King Bed

Club Room, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • Sleeps 2
  • 1 King Bed

Premium Room, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • Sleeps 2
  • 1 King Bed

Deluxe Room, Accessible, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • Sleeps 3
  • 2 Queen Beds

Club Room, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • Sleeps 2
  • 1 King Bed

Deluxe Room, Accessible, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • Sleeps 2
  • 1 King Bed

Suite, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • Sleeps 2
  • 1 King Bed

Club Room, Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • Sleeps 2
  • 1 King Bed

Club Room, Partial Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • Sleeps 3
  • 2 Queen Beds

Club Room, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • Sleeps 3
  • 2 Queen Beds

Premium Room, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Ocean View (Enclave)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • Sleeps 3
  • 2 Queen Beds

Club Room, 1 King Bed, Ocean View (Enclave)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Bayahíbe

A luxury stay in San Rafael del Yuma awaits you at Secrets La Romana. You'll be steps from Bayahibe Beach and 4.3 km (2.7 mi) from East National Park. Highlights at this beachfront resort include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and detox wraps along with access to the sauna and hot tub. The theme restaurant, Sakura - Asian, serves Asian cuisine and is open for dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and gym. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. There's also the convenience of free valet parking. .Places within a 30-minute drive of this 4.5-property class San Rafael del Yuma resort include Dye Fore Golf Club and La Romana Port.
View more Resorts in BayahíbeOpens in a new window

What's nearby

  • Bayahibe Beach - 4 min walk - 0.4 km
  • Dominicus Beach - 10 min drive - 7.0 km
  • La Romana Port - 23 min drive - 24.8 km
  • Teeth of the Dog Golf Course - 24 min drive - 25.2 km
  • Casa de Campo Marina - 25 min drive - 20.5 km

Getting around

  • La Romana (LRM-La Romana Intl.) - 18 min drive

Restaurants

  • ‪Saona Cafe - ‬6 min drive
  • ‪La Terraza - ‬9 min drive
  • ‪Mare Grill & Restaurant - ‬4 min walk
  • ‪ONNO's - ‬6 min drive
  • ‪Color Café - ‬10 min drive

About this property

Secrets La Romana

Adults-only beachfront resort with 2 outdoor pools
Some rates at Secrets La Romana are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Secrets La Romana, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 5 bars/lounges. WiFi is free in public spaces. This luxury resort also offers outdoor tennis courts, a hot tub and a steam room. Free self parking and valet parking are available. A complete renovation of Secrets La Romana was completed in August 2019.

Smoking is allowed in designated areas at this 4.5-star San Rafael del Yuma resort.

  • 356 guestrooms or units
  • 3 levels
  • 3 buildings
  • 6 dining venues
  • 2 swim-up bars
  • 5 bars or lounges
  • 7975 sq ft of conference space
  • 741 sq. m of conference space
  • Built in 1997
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Secrets La Romana offers 356 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 55-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This San Rafael del Yuma resort provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

Similar properties

2 outdoor pools, open 9:00 AM to 7:00 PM, pool cabanas (surcharge)

Dreams La Romana

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, 1,005 reviews
Dreams La Romana

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Caoba - Buffet
  • Chinola - Latin American
  • Mare - Seafood
  • Noor -Mediterranean Grill
  • Sakura - Asian

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 4 outdoor pickleball courts
  • Art gallery
  • Beach volleyball
  • Beach yoga
  • Boat and paddles
  • Boat tours
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Water sports equipment
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Business centre
  • Conference centre (7,975 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1997
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Renovated entire property - August 2019
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Air conditioning insulation works will take place at the property until 30 November 2024.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. This property uses a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hilton Romana All-Inclusive Adult San Rafael Del Yuma
Hilton Romana Inclusive Adult

Frequently asked questions

What is the cancellation policy at Secrets La Romana?

Secrets La Romana offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Secrets La Romana?

Yep, Secrets La Romana has a free self car park and free valet parking.

Are there any beaches close to Secrets La Romana?

Yep, Secrets La Romana is a short 4-minute walk from Bayahibe Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find water sports equipment and boat tours.

Is there a spa on site at Secrets La Romana?

Yep, there is an onsite spa at Secrets La Romana. It has a hot tub and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Secrets La Romana have a pool?

Secrets La Romana has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Secrets La Romana have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Secrets La Romana?

Secrets La Romana features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Secrets La Romana a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Secrets La Romana.

Is Secrets La Romana family-friendly?

No, Secrets La Romana is an adults-only property.

Is there a free airport shuttle available at Secrets La Romana?

No, Secrets La Romana does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets La Romana?

Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Secrets La Romana?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Secrets La Romana?

No, only service animals are allowed.

Secrets La Romana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 422 out of 645 reviews
Rating 8 - Good. 141 out of 645 reviews
Rating 6 - Okay. 43 out of 645 reviews
Rating 4 - Poor. 19 out of 645 reviews
Rating 2 - Terrible. 20 out of 645 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Josue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place i would come back again in the future
Stayed 3 nights in Mar 2025

10/10 Excellent

Inna

Travelled with family
Liked: Amenities, property conditions & facilities
Property
Stayed 4 nights in Mar 2025

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I didn't like some staff on the lobby bar not doing there job nicely and rude
Stayed 2 nights in Feb 2025

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avaliação justa

Um dos pontos que me surpreendeu positivamente foi a limpeza. Os banheiros eram todos muito limpos e os restaurantes também. Sempre que entrávamos nos restaurantes, nos questionavam se tínhamos alergias e ofereciam álcool gel. Ficamos bastante tempo, comemos de tudo e não pegamos nenhuma virose de praia. A estrutura era boa (praia, muitas cadeiras disponíveis, muitos restaurantes, parque aquático perfeito, toalhas, piscinas, passeios turísticos, spa, casino, lojas, cafeterias). Mesmo sem ser “enclave”, conseguimos aproveitar. Mas é interessante ir sabendo do “enclave”, porque eles oferecem. Pontos negativos foi que sentimos falta de arroz branco (típico da culinária Brasileira). Tinha morcegos em cima do forro do nosso quarto que faziam barulho à noite (recomendo não ficar no último andar). No último dia, fomos abordados pelos vendedores do The Playa Club que tomaram muito tempo nosso (justo no último dia). Por fim, a camareira não recolocava todos os produtos do banheiro e do frigobar (só quando eu pedia). Fora isso, vale a pena visitar o resort (nota 8,5).
Stayed 7 nights in Mar 2025

10/10 Excellent

Olga, aventura

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
Stayed 3 nights in Mar 2025

4/10 Poor

Jane

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The place was definitely clean — in fact, everywhere smelled of bleach. But I can’t say enough about how terrible the food was — by far the worst food we’ve ever experienced. And I booked this spot because the reviews mentioned how great the food was. Even the fruit wasn’t good, and the Caribbean always has great fruit. I mean the fish was mush — which makes no sense given where we were! I resorted to eating rolls with butter and cucumber slices for lunch most days. I could go on and on about the food but I’ll share some positivity. The beach was beautiful! Overall the facilities need a good updating but that’s pretty typical these days and not a dealbreaker (again, because it was overall clean). Take it from me, if you enjoy decent food (at a minimum) particularly on vacation, book elsewhere!
Stayed 4 nights in Feb 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and helpful. The property is lovely. The food just ok.
Stayed 4 nights in Feb 2025

8/10 Good

Annette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, as an adult only resort, the place is excellent is very quiet for those of us that are looking for peaceful retreat for from our busy lives. The only complaints I have is that the parking availability for the adults only is very limited so innocence you have to park in the family parking lot and walk across the resorts. It’s a little new ones not a big deal but it still it’s like take away from the experience. The other thing that I would complained about is basically how stingy the staff was about giving me one of those beach totes that they offer to to customers. We were two people in my room and they gave us only one bag indicating that it was only one bag per room even though there’s two beds and two people so when I asked for one, they asked me to pay $30, USA dollars for a bag that is made out of canvas probably in China for like five cents at the most. And that level stinginess threw me off completely. But other than that, the place is nice. The beach is a little rocky at the entrance, but it’s manageable. The food choices are limited, but they’re good food choices for a very short stay perfect to just relax and decompress hop on a plane and return back to your busy lives.
Stayed 1 night in Feb 2025

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Laura Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful
Stayed 4 nights in Jan 2025

10/10 Excellent

ALFONSO

Stayed 4 nights in Dec 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very impressed by this resort. The beach was better than expected, the pictures online do no justice. The grounds are super clean. The food was great we loved the selection. And the Cinolas beach restaurant was so romantic great food. The pools are stunning. This is a great resort to relax. Only downside would be lack of pool side entertainment, no music playing and not much activities for young adults but I would absolutely come back!
Stayed 3 nights in Jan 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service

Mal servicio y muy disgustado con el trato

El personal no paraba de poner impedimientos y tratarnos mal durante toda la estancia. No pudimos disfrutar de las vacaciones. Ejemplos: nos cargaron conceptos que no habiamos disfrutado, servicio de bebidas muy lento, comida de mala calidad, reservamos una actividad de padel surf y se olvidaron de apuntar nuestra reserva... Además, Jose Luis (gerente de eventos) nos intentó engañar continuamente con cenas y eventos que no valían ese dinero y el último día intentó colarnos una cena de más que no habíamos disfrutado. En definitiva, mal trato del personal y no paraban de ponernos problemas e impedimentos.
Stayed 8 nights in Dec 2024

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very classy place. Everybody were so helpful.
Stayed 3 nights in Dec 2024

10/10 Excellent

Aleida

Travelled with group
Muy cómodo , playa bellísima , tranquilo y buen servicio . Las chicas de Enclave excelente.
Stayed 2 nights in Dec 2024

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evething magnífic
Stayed 6 nights in Dec 2024

8/10 Good

Qing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach and warm water
Stayed 7 nights in Dec 2024

10/10 Excellent

Brenna Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This vacation was 10/10! We truly had an amazing time.
Stayed 5 nights in Dec 2024

10/10 Excellent

Mark, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a great experience. As a suggestion: 1. Rooms need to be cleaned more thoroughly, e.g. dust, floor cleaning. 2. Smoking Section on the Adults Only side needs to be moved towards the pool area. 3. Towel Changing station also needs to be moved closer to the pull side.
Stayed 9 nights in Dec 2024

10/10 Excellent

Marielly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good beach
Stayed 8 nights in Nov 2024

6/10 Okay

Yu Ri

Liked: Cleanliness
Disliked: Staff & service
Some of the staff were not friendly
Stayed 3 nights in Nov 2024

10/10 Excellent

Maira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness

Review of La Romana Adult Hotel

The positives: the restaurant staff were incredibly kind, and the housekeeping team was exceptional, keeping the rooms spotless and comfortable throughout the stay. Unfortunately, the negatives outweighed these aspects. As a VIP “Enclave” guest, I was promised a late check-out, even receiving a coupon for it. Despite arranging this in advance, I never received confirmation. Assuming it was approved, I planned my departure for 2 PM, only to be harassed with +10 phone calls starting at 12:01 PM. Adding to the stress, the hotel cut off my Wi-Fi access after the standard check-out time—a petty and unprofessional gesture. The food was also disappointing. Despite glowing reviews, it lacked variety, with repetitive dishes served across the two “buffets” and restaurants. The buffet system wasn’t self-serve, and staff often misjudged portion requests, creating unnecessary frustration. All the restaurants offered at the hotel are merely replicas of the buffet, adding absolutely nothing new or unique to the dining experience. The pool area was another letdown. Loungers were “reserved” with towels early in the morning, yet remained unoccupied for hours. The hotel failed to enforce any rules, making it nearly impossible to find a spot unless waking up at dawn. While the rooms were clean and comfortable, the poor communication, subpar dining experience, and mismanagement of the pool left me dissatisfied. I will not be returning to this hotel.
Stayed 7 nights in Nov 2024

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024