Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana

4.5 star property
Adults-only beachfront resort with 2 outdoor pools

Photo gallery for Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana

2 outdoor pools, pool cabanas (surcharge), pool umbrellas
6 restaurants, breakfast, lunch, dinner served; Asian cuisine
Outdoor banquet area
Outdoor banquet area
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
The current price is NZ$657
includes taxes & fees
27 May - 28 May

Explore the area

Map
Carr. a Bayahibe, Playa Bayahibe, San Rafael del Yuma, 23000
  • Bayahibe Beach
    ‪4 min walk‬
  • Dominicus Beach
    ‪10 min drive‬
  • Casa de Campo Marina
    ‪25 min drive‬
  • La Romana (LRM-La Romana Intl.)
    ‪19 min drive‬

Room options

Enclave Pool View King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Enclave Partial Ocean View 2 Queen

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Partial ocean view
  • Sleeps 3
  • 2 Queen Beds

Enclave Partial Ocean View King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Enclave Swim-Out Garden View 2 Queens

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 38 sq m
  • Sleeps 3
  • 2 Queen Beds

Premium Garden View - 2 Queens

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2019
  • Sleeps 3
  • 2 Queen Beds

Deluxe Garden View - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Egyptian cotton bed sheets
  • Sleeps 2
  • 1 King Bed

Premium Garden View King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2019
  • Sleeps 2
  • 1 King Bed

Enclave Swim-Out Garden View 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2019
  • Sleeps 2
  • 1 King Bed

Enclave Suite Garden View  - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 76 sq m
  • Sleeps 2
  • 1 King Bed

Enclave Garden View Queen

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • Sleeps 3
  • 2 Queen Beds

Enclave Ocean View Queen

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Enclave Garden View King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Egyptian cotton bed sheets
  • 38 sq m
  • Sleeps 3
  • 2 Queen Beds

Enclave Ocean View King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About the area

Bayahíbe

A luxury stay in San Rafael del Yuma awaits you at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana. You'll be steps from Bayahibe Beach and 4.3 km (2.7 mi) from East National Park. Highlights at this beachfront resort include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing day at Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and reflexology. The theme restaurant, Sakura - Asian, serves Asian cuisine and is open for dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and gym. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. There's also the convenience of free valet parking. .Places within a 30-minute drive of this 4.5-property class San Rafael del Yuma resort include Dye Fore Golf Club and La Romana Port.

What's nearby

  • Bayahibe Beach - 4 min walk - 0.3 km
  • Dominicus Beach - 16 min drive - 9.4 km
  • La Romana Port - 20 min drive - 21.2 km
  • Teeth of the Dog Golf Course - 24 min drive - 23.1 km
  • Casa de Campo Marina - 30 min drive - 28.4 km

Getting around

  • La Romana (LRM-La Romana Intl.) - 18 min drive

Restaurants

  • ‪Saona Cafe - ‬6 min drive
  • ‪La Terraza - ‬9 min drive
  • ‪Mare Grill & Restaurant - ‬4 min walk
  • ‪ONNO's - ‬6 min drive
  • ‪Color Café - ‬10 min drive

About this property

Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana

Adults-only beachfront resort with 2 outdoor pools
Some rates at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 5 bars/lounges. WiFi is free in public spaces. This luxury resort also offers outdoor tennis courts, a hot tub and a steam room. Free self parking and valet parking are available. A complete renovation of Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana was completed in August 2019.

Smoking is allowed in designated areas at this 4.5-star San Rafael del Yuma resort.

  • 356 guestrooms or units
  • 3 levels
  • 3 buildings
  • 6 dining venues
  • 2 swim-up bars
  • 5 bars or lounges
  • 7975 sq ft of conference space
  • 741 sq. m of conference space
  • Built in 1997
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana offers 356 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 55-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This San Rafael del Yuma resort provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Caoba - Buffet
  • Chinola - Latin American
  • Mare - Seafood
  • Noor -Mediterranean Grill
  • Sakura - Asian

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 4 outdoor pickleball courts
  • Art gallery
  • Beach volleyball
  • Beach yoga
  • Boat and paddles
  • Boat tours
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Water sports equipment
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Business centre
  • Conference centre (7,975 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1997
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Renovated entire property - August 2019
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Air conditioning insulation works will take place at the property until 30 November 2024.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. This property uses a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hilton Romana All-Inclusive Adult San Rafael Del Yuma
Hilton Romana Inclusive Adult

Frequently asked questions

What is the cancellation policy at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana?

Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana?

As of 9 May 2025, prices found for a 1-night stay for 2 adults at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana on 27 May 2025 start from NZ$656.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana?

Yep, Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana has a free self car park and free valet parking.

Are there any beaches close to Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana?

Yep, Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana is a short 4-minute walk from Bayahibe Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find water sports equipment and boat tours.

Is there a spa on site at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana?

Yep, Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as beachside massages.

Does Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana have a pool?

Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana?

Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana.

Is Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana family-friendly?

No, Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana is an adults-only property.

Is there a free airport shuttle available at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana?

No, Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana?

Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana?

No, only service animals are allowed.

Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 411 out of 628 reviews
Rating 8 - Good. 139 out of 628 reviews
Rating 6 - Okay. 41 out of 628 reviews
Rating 4 - Poor. 17 out of 628 reviews
Rating 2 - Terrible. 20 out of 628 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 5 nights in Apr 2025

10/10 Excellent

Kaitlin Elisabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort, would absolutely stay again, very luxurious
Stayed 4 nights in Mar 2025

10/10 Excellent

RAED, PANAMA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitivamente tengo que regresar!
Stayed 3 nights in Apr 2025

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Generally good, but a few significant problems. * no enforcement of "no smoking". Multiple people smoking vapes and cigarettes at the pools every day. No enforcement by staff and it was obvious to smell. All kinds of staff walked by without doing anything. * Staff "marketing" in the lobby. Guys who harass you to sign up for a 90 minute class for some coupon or something like that. You end up trying to avoid the main lobby at all cost because you're going to be harassed by some aggressive "marketing" person every time they see you. You paid for a relaxing resort, but you're being bugged to watch something like a time-share presentation all the time - yuck. * aggressive cigar and jewelry sales on main pathways. Again, they generally make the campus unpleasant to be at. * did not honor my shellfish allergy at the sushi restaurant and brought out a shrimp nigiri on my plate. I am not deathly allergic to shellfish so it was no big deal but this is a serious problem. * all prices listed everywhere on the resort are in USD, but then when it's time to check out and the bill comes it's in DOP, so it makes it hard to validate that the bill is correct. I made the staff adjust the DOP to USD and it seemed OK, but for example, we did two excursions for $30 each, but then, a few days later, when I asked her to convert the DOP to USD on the bill it was $61. That was the case for every line item and then the total bill in DOP was converted to USD. Am I paying extra for conversion?
Stayed 5 nights in Apr 2025

10/10 Excellent

NELSON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good this place. We have a really good time. We will come back. The bartenders really good, Diorka an Pedro in the beach were super good and fast. The Venezuelan were really good on entertainment. We enjoyed it.
Stayed 2 nights in Apr 2025

10/10 Excellent

Peter, Lititz

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was delayed with little feedback. There was a fire on night nearby that made the room smell like smoke all night. Burned eyes not pleasant at all. Beautiful facility.
Stayed 4 nights in Apr 2025

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Sometimes hard to understand. Servers and bartenders were spot on. The pool staff was great too, plus the ocean dude waiters. The folks attending the non-motorized sports equipment were good as well.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Yuna, Staten Island

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend the Hilton La Romana! I'm the kind of traveler who does a lot of research before choosing where to stay, and I like to feel confident that I’ve picked the best option even before the trip starts. In this case, I can say with certainty—Hilton La Romana did not disappoint! Exceptionally friendly staff – everyone we interacted with was welcoming and went out of their way to make our stay enjoyable. High-quality food – While most all-inclusive resorts don’t offer gourmet-level cuisine, Hilton La Romana delivers consistently high quality meals. Amazing location – right on the beach, perfect views, and easy access to everything. Overall great experience.
Stayed 5 nights in Mar 2025

10/10 Excellent

Josue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place i would come back again in the future
Stayed 3 nights in Mar 2025

10/10 Excellent

Inna

Travelled with family
Liked: Amenities, property conditions & facilities
Property
Stayed 4 nights in Mar 2025

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I didn't like some staff on the lobby bar not doing there job nicely and rude
Stayed 2 nights in Feb 2025

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avaliação justa

Um dos pontos que me surpreendeu positivamente foi a limpeza. Os banheiros eram todos muito limpos e os restaurantes também. Sempre que entrávamos nos restaurantes, nos questionavam se tínhamos alergias e ofereciam álcool gel. Ficamos bastante tempo, comemos de tudo e não pegamos nenhuma virose de praia. A estrutura era boa (praia, muitas cadeiras disponíveis, muitos restaurantes, parque aquático perfeito, toalhas, piscinas, passeios turísticos, spa, casino, lojas, cafeterias). Mesmo sem ser “enclave”, conseguimos aproveitar. Mas é interessante ir sabendo do “enclave”, porque eles oferecem. Pontos negativos foi que sentimos falta de arroz branco (típico da culinária Brasileira). Tinha morcegos em cima do forro do nosso quarto que faziam barulho à noite (recomendo não ficar no último andar). No último dia, fomos abordados pelos vendedores do The Playa Club que tomaram muito tempo nosso (justo no último dia). Por fim, a camareira não recolocava todos os produtos do banheiro e do frigobar (só quando eu pedia). Fora isso, vale a pena visitar o resort (nota 8,5).
Stayed 7 nights in Mar 2025

10/10 Excellent

Olga, aventura

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
Stayed 3 nights in Mar 2025

4/10 Poor

Jane

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The place was definitely clean — in fact, everywhere smelled of bleach. But I can’t say enough about how terrible the food was — by far the worst food we’ve ever experienced. And I booked this spot because the reviews mentioned how great the food was. Even the fruit wasn’t good, and the Caribbean always has great fruit. I mean the fish was mush — which makes no sense given where we were! I resorted to eating rolls with butter and cucumber slices for lunch most days. I could go on and on about the food but I’ll share some positivity. The beach was beautiful! Overall the facilities need a good updating but that’s pretty typical these days and not a dealbreaker (again, because it was overall clean). Take it from me, if you enjoy decent food (at a minimum) particularly on vacation, book elsewhere!
Stayed 4 nights in Feb 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and helpful. The property is lovely. The food just ok.
Stayed 4 nights in Feb 2025

8/10 Good

Annette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, as an adult only resort, the place is excellent is very quiet for those of us that are looking for peaceful retreat for from our busy lives. The only complaints I have is that the parking availability for the adults only is very limited so innocence you have to park in the family parking lot and walk across the resorts. It’s a little new ones not a big deal but it still it’s like take away from the experience. The other thing that I would complained about is basically how stingy the staff was about giving me one of those beach totes that they offer to to customers. We were two people in my room and they gave us only one bag indicating that it was only one bag per room even though there’s two beds and two people so when I asked for one, they asked me to pay $30, USA dollars for a bag that is made out of canvas probably in China for like five cents at the most. And that level stinginess threw me off completely. But other than that, the place is nice. The beach is a little rocky at the entrance, but it’s manageable. The food choices are limited, but they’re good food choices for a very short stay perfect to just relax and decompress hop on a plane and return back to your busy lives.
Stayed 1 night in Feb 2025

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Laura Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful
Stayed 4 nights in Jan 2025

10/10 Excellent

ALFONSO

Stayed 4 nights in Dec 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very impressed by this resort. The beach was better than expected, the pictures online do no justice. The grounds are super clean. The food was great we loved the selection. And the Cinolas beach restaurant was so romantic great food. The pools are stunning. This is a great resort to relax. Only downside would be lack of pool side entertainment, no music playing and not much activities for young adults but I would absolutely come back!
Stayed 3 nights in Jan 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service

Mal servicio y muy disgustado con el trato

El personal no paraba de poner impedimientos y tratarnos mal durante toda la estancia. No pudimos disfrutar de las vacaciones. Ejemplos: nos cargaron conceptos que no habiamos disfrutado, servicio de bebidas muy lento, comida de mala calidad, reservamos una actividad de padel surf y se olvidaron de apuntar nuestra reserva... Además, Jose Luis (gerente de eventos) nos intentó engañar continuamente con cenas y eventos que no valían ese dinero y el último día intentó colarnos una cena de más que no habíamos disfrutado. En definitiva, mal trato del personal y no paraban de ponernos problemas e impedimentos.
Stayed 8 nights in Dec 2024

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very classy place. Everybody were so helpful.
Stayed 3 nights in Dec 2024

10/10 Excellent

Aleida

Travelled with group
Muy cómodo , playa bellísima , tranquilo y buen servicio . Las chicas de Enclave excelente.
Stayed 2 nights in Dec 2024

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evething magnífic
Stayed 6 nights in Dec 2024