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JOIA Bávaro by Iberostar - Adults Only - All Inclusive

5.0 star property

Photo gallery for JOIA Bávaro by Iberostar - Adults Only - All Inclusive

Exterior
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Interior
Garden
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included

Explore the area

View map
Carretera Arena Gorda, Playa Bavaro, Punta Cana, La Altagracia, 23301
  • Place, Iberostar Golf Course
    ‪16 min walk‬
  • Place, Splash Water Park
    ‪6 min drive‬
  • Place, Arena Gorda Beach
    ‪8 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪29 min drive‬

Room options

View all photos for Suite

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite

8.2 out of 10
Very good
(23 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Upper Floor)

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite (Upper Floor)

8.8 out of 10
Excellent
(3 reviews)
  • Partial lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Lake View

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite, Lake View

8.0 out of 10
Very good
(5 reviews)
  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Butler, Swim Out)

Balcony view

Suite (Butler, Swim Out)

8.8 out of 10
Excellent
(5 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Suite, Oceanfront (Butler)

Suite, Oceanfront (Butler) | Balcony view

Suite, Oceanfront (Butler)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Butler)

Suite, Ocean View (Butler) | Balcony view

Suite, Ocean View (Butler)

9.6 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Beachside (Butler)

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite, Beachside (Butler)

  • Garden view
  • 53 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Promo)

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite (Promo)

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 33 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at JOIA Bávaro by Iberostar - Adults Only - All Inclusive. You'll be 1.2 km (0.7 mi) from Iberostar Golf Course and 15.4 km (9.6 mi) from Macao Beach. Highlights at this all-inclusive property include 20 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at Spa Sensations can include deep-tissue massages, body wraps and facials along with aromatherapy and hydrotherapy. With 6 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the 2 outdoor tennis courts, golf course and nightclub. Other amenities include free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7 AM and 10 AM. There's also the convenience of free valet parking. .With a stay at this 5-property class Bávaro property, you'll be 19.9 km (12.4 mi) from Bavaro Beach and 22.2 km (13.8 mi) from Cabeza de Toro Beach.

What's nearby

  • Iberostar Golf Course - 16 min walk - 1.4 km
  • Splash Water Park - 6 min drive - 1.8 km
  • Arena Gorda Beach - 8 min drive - 2.3 km
  • Macao Beach - 18 min drive - 18.3 km
  • Bavaro Beach - 27 min drive - 14.9 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 29 min drive

Restaurants

  • ‪Restaurant Grill La Brasa - ‬9 min drive
  • ‪Pool bar - ‬8 min drive
  • ‪La Tortuga Restaurant - ‬9 min drive
  • ‪El Carey Buffet Restaurant - ‬8 min drive
  • ‪La Marimba - ‬11 min walk

About this property

JOIA Bávaro by Iberostar - Adults Only - All Inclusive

JOIA Bávaro by Iberostar - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Summer fun is a breeze at JOIA Bávaro by Iberostar - Adults Only - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is available daily. There are 20 restaurants and 3 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a steam room and a fitness centre. Free self parking and valet parking are available.

This 5-star Punta Cana property is smoke free.

  • 273 guestrooms or units
  • 4 levels
  • 20 dining venues
  • 6 bars or lounges
  • 3 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
JOIA Bávaro by Iberostar - Adults Only - All Inclusive offers 273 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Spa Sensations. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • 20 restaurants
  • 3 coffee shops/cafes
  • 6 bars/lounges
  • A beach bar
  • A poolside bar

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Kayaking
  • Nightclub
  • Optional golf privileges
  • Parasailing
  • Pro golf shop
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Water skiing
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Conference space

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JOIA Bávaro by Iberostar - Adults Only - All Inclusive

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bavaro Grand Hotel
Hotel Iberostar Bavaro Grand
Iberostar Grand Bavaro
Iberostar Grand Hotel Bavaro All inclusive
Iberostar Grand Hotel Bavaro Adults All inclusive Punta Cana
Iberostar Grand Bavaro Adults Punta Cana
Iberostar Grand Bavaro Adults
Iberostar Grand Hotel Bavaro Adults All inclusive
Iberostar Grand Bavaro Adults All inclusive
Iberostar Grand Hotel Bavaro Adults Only All inclusive
Iberostar Bavaro Adults inclu
Iberostar Grand Bavaro Adults All-inclusive property Punta Cana
Iberostar Grand Bavaro Adults Punta Cana
All-inclusive property Iberostar Grand Bavaro Adults Only
Iberostar Grand Bavaro Adults Only Punta Cana
Iberostar Grand Hotel Bavaro Adults Only All inclusive
Iberostar Grand Bavaro Adults All-inclusive property
Iberostar Grand Bavaro Adults
Iberostar Grand Hotel Bavaro All inclusive
Inclusive Iberostar Bavaro
Iberostar Grand Bavaro Adults All Inclusive Punta Cana
Iberostar Grand Bavaro Adults All Inclusive
Iberostar Grand Bavaro Adults Only - All Inclusive Punta Cana
Iberostar Grand Bavaro Adults Only
Iberostar Grand Hotel Bavaro Adults Only All inclusive
Iberostar Grand Hotel Bavaro All inclusive
Iberostar Bavaro Adults Only
Iberostar Grand Bavaro Adults Only All Inclusive
Iberostar Grand Bávaro Adults Only All Inclusive
JOIA Bávaro by Iberostar Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at JOIA Bávaro by Iberostar - Adults Only - All Inclusive?

JOIA Bávaro by Iberostar - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at JOIA Bávaro by Iberostar - Adults Only - All Inclusive?

Yep, JOIA Bávaro by Iberostar - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to JOIA Bávaro by Iberostar - Adults Only - All Inclusive?

The closest beach to JOIA Bávaro by Iberostar - Adults Only - All Inclusive is Bavaro Beach (8.9 km).

Is there a spa on site at JOIA Bávaro by Iberostar - Adults Only - All Inclusive?

Yep, Spa Sensations is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as Swedish massages.

Does JOIA Bávaro by Iberostar - Adults Only - All Inclusive have a pool?

JOIA Bávaro by Iberostar - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at JOIA Bávaro by Iberostar - Adults Only - All Inclusive?

JOIA Bávaro by Iberostar - Adults Only - All Inclusive features a private beach, 3 outdoor pools and a full-service spa. All guestrooms come with Frette Italian sheets, Hot tubs and Private jetted baths.

What makes JOIA Bávaro by Iberostar - Adults Only - All Inclusive a romantic place to stay?

A hot tub and a private beach, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at JOIA Bávaro by Iberostar - Adults Only - All Inclusive.

Is JOIA Bávaro by Iberostar - Adults Only - All Inclusive family-friendly?

No, JOIA Bávaro by Iberostar - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at JOIA Bávaro by Iberostar - Adults Only - All Inclusive?

Yep, all rooms come with private hot tubs.

Does JOIA Bávaro by Iberostar - Adults Only - All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is offered daily between 7 AM and 10 AM.

Is there a free airport shuttle available at JOIA Bávaro by Iberostar - Adults Only - All Inclusive?

No, JOIA Bávaro by Iberostar - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at JOIA Bávaro by Iberostar - Adults Only - All Inclusive?

Yep, they've got a beach bar and 20 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at JOIA Bávaro by Iberostar - Adults Only - All Inclusive?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at JOIA Bávaro by Iberostar - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at JOIA Bávaro by Iberostar - Adults Only - All Inclusive?

Yep, JOIA Bávaro by Iberostar - Adults Only - All Inclusive has an 18-hole golf course. A golf driving range, golf lessons, golf carts and a clubhouse are also available.

JOIA Bávaro by Iberostar - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 766 out of 1001 reviews
Rating 8 - Good. 138 out of 1001 reviews
Rating 6 - Okay. 56 out of 1001 reviews
Rating 4 - Poor. 28 out of 1001 reviews
Rating 2 - Terrible. 13 out of 1001 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Brian, SOUTH BELOIT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite resort in Punta Cana. Short drive there, great food, well maintained. Been to 6 other resorts and Joia is the best for us. Average age is probably 50, but we like that. No stupid stuff by the pool ruining the vibe, people have respect for other travelers. Nice change from other less laidback resorts. Not for the 21-35 crowd.
Stayed 5 nights in Jan 2026

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities
Moré chairs then people! Clean and good foods…beautiful beach area…and outstanding service…expensive[ve but no surprises !
Stayed 7 nights in Jan 2026

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted a quieter, relaxing resort, not a party-centric one. In addition to being adults-only, JOIA was refreshingly calm, with music/events that were not deafeningly loud or exclusively oriented to hip-hip/rap (and were largely avoidable, usually ending by 11 PM). Our “personal concierge” was actually there to sell us a membership, and we had to spend too much time saying no to her; similarly, upon checking in we were told that our “butler” would come to the room and explain services or something, so we wasted our first hour sitting and waiting before we called and told them not to bother. The lake-view rooms are perfectly fine, and closer to the beach. The beach is as good as you could possibly wish. There and at the pool, people do claim chaises/cabanas with towels and then disappear for hours (incredibly rude, if you ask me) but we were usually able to find somewhere nice to set up. Restaurants were all good though not what I’d call superb, except for the breakfast/lunch buffet, which was amazing. The grounds were lush and immaculate and well-insulated from neighboring places. One secret that they don’t tell you: if you go to see the apiary and bird observation area, the beekeeper also tends a little barn full of dozens of cats that they apparently neuter and tend to; we enjoyed visiting them.
Stayed 4 nights in Jan 2026

6/10 Okay

Paul

Travelled with partner
Liked: Property conditions & facilities
Customer Service was great, staff fantastic. But 1st room was musty, 2nd room somewahat better. Good thing we brought some downy spray. It helped. We found a bug in the bathroom. It was either a roach or water bug. No readly available outlet for phone charging next to bed.
Stayed 7 nights in Jan 2026

10/10 Excellent

jp

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tout est parfait à part que les chambres pourraient être modernisées et les piscines légèrement chauffées, surtout celles des chambres swim-out. pour le reste, c’est le paradis et le personnel et la nourriture sont à la hauteur
Stayed 7 nights in Jan 2026

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The whole resort was Lovely. The staff was Excellent in all Categories. The Shows was very entertaining also!
Stayed 5 nights in Jan 2026

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
The staff especially Junior,our butler, was excellent and attended to our every need. The restaurant staff was courteous and helpful. The food was delicious in all the restaurants we dined at. Our room was beautiful, extremely clean and comfortable. The grounds were beautifully groomed and set the stage for the beauty of the tropical resort.
Stayed 7 nights in Dec 2025

10/10 Excellent

GABRIELA, IRVING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very clean and quiet. Our butlers Jesus and Danilo were amazing taking care of all our needs. The only down side were the food options. We were there at the end of August, more off season and the main restaurant was open for dinner only once. We had to eat at the specialized restaurants where the service was very slow.
Stayed 7 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was all incredible! We have been going to this hotel for the last 12 years. Everything about it is awesome!
Stayed 7 nights in Dec 2025

10/10 Excellent

Junwen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were a little outdated but the staff is beyond amazing. Time share presentation was annoying and they push you but besides that, everything else was fine. Food was also a tremendous plus.
Stayed 4 nights in Dec 2025

10/10 Excellent

Lejla

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Oct 2025

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly service and beautiful grounds.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jessica

Stayed 5 nights in Dec 2025

10/10 Excellent

Jim, Worcester

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As all-inclusives go this is smaller, which makes it very cozy! It has every amenity but is easy to navigate. The staff is fantastic and the food is even better. Our best all-inclusive destination ever, including other Iberostar properties. Highly recommend it!
Stayed 7 nights in Nov 2025

10/10 Excellent

Felix, Sylmar

Stayed 5 nights in Nov 2025

6/10 Okay

akbar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ocean view is not Ocean front it’s partial ocean view which I paid full price for. Apart from that it was good.
Stayed 6 nights in Nov 2025

10/10 Excellent

LEONOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort. Everything was perfect . ''Special Thanks for'' (Jessica Hotel General Manager, Manoucheka Public Relations, Eliezer Beach Waiter, Entertainment Team.
Stayed 4 nights in Nov 2025

10/10 Excellent

Craig

Stayed 4 nights in Oct 2025

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Soft beach .
Stayed 4 nights in Nov 2025

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Immaculate, well maintained property. Excellent service by all staff especially our butler Armando and the pool bar staff (Tobias and others). Excellent food!
Stayed 7 nights in Nov 2025

8/10 Good

Lu

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall a Good Stay, but Service Needs Improvement We spent six nights here on our first trip to the Caribbean and the D.R. The resort itself is great: modern fitness centre, clean beaches, good restaurant variety, plus a nice golf course and tennis courts (special thanks to Coach Jose). Housekeeping, spa staff, and bartender Tomas were consistently excellent. However, service was inconsistent. Only about 40% of staff were genuinely friendly, while others showed little hospitality, with eye-rolling more common than expected. Customer-service training is needed, especially for reception, restaurant, and Star Café teams. Specific Issues: • Concierge: Pushed us into a “10–15 min presentation” that turned out to be a 90-minute membership sales session, with misleading promises about free golf and spa services. • Rum Tasting: Interesting, but the rums were not as rare as suggested—better to buy at the airport. • Check-Out: Took 20 minutes to split a cellar bill, and the receptionist (Garcia) was openly dismissive despite our prior request to separate charges. Great facilities, but service quality needs significant improvement.
Stayed 6 nights in Nov 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Yes, the staff were great especially Junior was who my butler I will surely visit again!!!
Stayed 3 nights in Nov 2025

10/10 Excellent

Kelly

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing! Property is clean. Beach, pool are amazing. Smoking on property should be limited to designated areas not everywhere.
Stayed 4 nights in Nov 2025

10/10 Excellent

Chad

Stayed 5 nights in Nov 2025

8/10 Good

joseph

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 3 nights in Nov 2025