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Melia Caribe Beach Resort - All Inclusive

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Dates

June 2026

July 2026

4 outdoor pools, open 8:00 AM to 6:00 PM, pool umbrellas, pool loungers

10 restaurants, breakfast, lunch, dinner served; international cuisine

Overview
Rooms
Location
Policies

Good

Popular amenities

Breakfast included
Pet-friendly

includes taxes & fees

25 May - 26 May

Explore the area

Playas de Bavaro, Punta Cana, La Altagracia, 23000

Place, Fun Republic
‪16 min walk‬
Place, Cocotal Golf and Country Club
‪19 min walk‬
Place, Bavaro Beach
‪13 min drive‬
Airport, Punta Cana (PUJ-Punta Cana Intl.)
‪27 min drive‬

Room options

Free minibar items, in-room safe, desk, laptop workspace

Deluxe Room

Very good

Garden view
42 sq m
Sleeps 4
1 King Bed OR 2 Double Beds
Free Wi-Fi

Family Room Tropical Palms

Good

Garden view
42 sq m
1 bedroom
Sleeps 5
1 King Bed and 2 Single Trundle Beds OR 2 Double Beds and 2 Single Trundle Beds
Free Wi-Fi

The Level Junior Suite Tropikal Palms

Very good

Garden view
42 sq m
1 bedroom
Sleeps 4
1 King Bed
Free Wi-Fi

The Level Suite Garden View

Excellent

Garden view
48 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed
Free Wi-Fi

The Level Master Suite Garden View

Good

Garden view
76 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed
Free Wi-Fi

Suite, 2 Bedrooms

Very good

Garden view
84 sq m
2 bedrooms
Sleeps 7
2 Double Beds OR 1 King Bed
Free Wi-Fi

The Level, Suite, 2 Bedrooms

Wonderful

Garden view
124 sq m
2 bedrooms
Sleeps 7
2 King Beds and 2 Double Sofa Beds
Free Wi-Fi

Surprise my Stay

Good

Garden view
42 sq m
Sleeps 4
1 King Bed OR 2 Double Beds
Free Wi-Fi

The Level Junior Suite Garden View

Very good

Garden view
42 sq m
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds
Free Wi-Fi

Two Bedroom Suite Tropical Palms

Garden view
84 sq m
1 bedroom
Sleeps 6
2 King Beds and 2 Single Trundle Beds OR 2 Double Beds and 2 Single Trundle Beds
Free Wi-Fi

About the area

Punta Cana

An all-inclusive stay in the heart of Punta Cana awaits you at Melia Caribe Beach Resort - All Inclusive. Within a 30-minute stroll, you'll find Fun Republic and Cocotal Golf and Country Club. Highlights at this beachfront property include 10 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include hot stone massages, beachside massages, aromatherapy and hydrotherapy along with access to the sauna. The buffet restaurant, Rumba, serves international cuisine and is open for breakfast, lunch and dinner. With 3 poolside bars and 6 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 4 outdoor tennis courts and free water park. 27911 square feet (2593 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find a casino, free Wi-Fi in public areas and a gym. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also free self parking, along with the convenience of a free beach shuttle. .With a stay at this 4-property class Bávaro property, you'll be 3.5 km (2.2 mi) from Los Corales Beach and 4.3 km (2.6 mi) from Cortecito Beach.

What's nearby

Fun Republic - 16 min walk - 1.4 km
Cocotal Golf and Country Club - 19 min walk - 1.6 km
Los Corales Beach - 10 min drive - 3.6 km
Bavaro Beach - 13 min drive - 4.2 km
Arena Gorda Beach - 21 min drive - 13.4 km

Getting around

Punta Cana (PUJ-Punta Cana Intl.) - 47 min drive

Restaurants

‪Jellyfish Beach Restaurant - ‬3 min walk
‪Beach Restaurant Bar - ‬2 min walk
‪The Valley American Restaurant - ‬7 min drive
‪Inari Asian Food - ‬7 min drive
‪Bávaro Coffee - ‬7 min drive

About this property

Melia Caribe Beach Resort - All Inclusive

Melia Caribe Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Melia Caribe Beach Resort - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 10 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Punta Cana property.

768 guestrooms or units

2 levels

29 buildings

10 dining venues

3 bars by the pool

6 bars or lounges

Conference rooms

27911 sq ft of conference space

2593 sq. m of conference space

Built in 1999

Buffet breakfast (free)

Casino

Deli

Kid's club (free)

Supervised kids' activities (surcharge)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Charging station for electric cars

Conference centre

Business facilities

Coffee in lobby

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

Outdoor picnic space

Gift shop

Beauty salon

Smoking in designated areas

Bar on the beach

Swim-up bar

Melia Caribe Beach Resort - All Inclusive offers 768 air-conditioned accommodations with minibars (stocked with some free items) and a safe. Rooms open to furnished balconies. This accommodation offers separate sitting areas. 32-inch LCD televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Similar properties

Private beach nearby, white sand, free beach shuttle, sun-loungers

Pool
Spa
All inclusive plans available
Pet-friendly

includes taxes & fees

26 May - 27 May

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Free beach shuttle
Free uncovered self parking on site
Limited on-site self parking

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
10 restaurants
3 poolside bars
6 bars/lounges
A beach bar
A swim-up bar
Coffee and tea in common areas
Couples/private dining
Private picnics
Snack bar/deli

Restaurants on site

Merkado
Riviera
Rosso
Rumba
Tauro

Things to do

27-hole adjacent golf course
28 slot machines
4 outdoor pools
4 outdoor tennis courts
6 gaming tables
Beach volleyball
Beach yoga
Bicycles
Bingo
Casino (2,745 square foot of space)
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Farming classes
Fitness classes
Free children's club
Free water park
Full-service spa
Games
Golf carts
Golf clubhouse
Gym
Mini golf
Pilates classes
Playground
Splash pad
Tennis lessons
Waterslide

Family friendly

4 outdoor pools
Children's pool
Free children's club
Free water park access
In-room babysitting
In-room cot
Lifeguards on site
Mini golf
Playground
Snack bar/deli
Soundproofed rooms
Splash pad
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

7 meeting rooms
Business centre
Conference centre (27,911 square foot of space)

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
Outdoor entertainment area
Outdoor furniture
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

12 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Sports massages
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Front entrance ramp
Tile flooring in public areas
Tile flooring in room
Upper floors accessible by stairs only
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Wheelchair-accessible restaurant

2 floors
29 buildings
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1999
Designated smoking areas
Eco-friendly cleaning products used
Lifeguards
No plastic coffee stirrers
No plastic drinking straws
Reception hall
Reusable cups
Traditional architecture

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot

Bathroom

Free toiletries
Hair dryer
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

32-inch LCD TV with satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar (limited items)
Limited room service

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Connecting rooms available
Desk
Desk chair
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
LED lighting
Phone
Safe
Separate sitting area
Soundproofed rooms
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets: DOP 3660 per pet, per day
Only dogs are allowed
Pets cannot be left unattended
Food and water bowls and an off-lead area are available

Children and extra beds

Children are welcome.

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: DOP 3660 per pet, per day
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector and outdoor lighting

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Meliá Caribe Beach Resort All Inclusive Punta Cana

Meliá Caribe Beach Resort All Inclusive

Meliá Caribe Beach All Inclusive Punta Cana

Meliá Caribe Beach Resort All Inclusive Punta Cana

Meliá Caribe Beach All Inclusive Punta Cana

Melia Caribe Beach Resort - All Inclusive Punta Cana

Melia Caribe Beach Resort - All Inclusive All-inclusive property

All-inclusive property Meliá Caribe Beach Resort - All Inclusive

Meliá Caribe Beach Resort - All Inclusive Punta Cana

Meliá Caribe Beach Resort All Inclusive

Meliá Caribe Beach All Inclusive

Melia Caribe All Inclusive

Frequently asked questions

What is the cancellation policy at Melia Caribe Beach Resort - All Inclusive?

Melia Caribe Beach Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Melia Caribe Beach Resort - All Inclusive?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Melia Caribe Beach Resort - All Inclusive on 25 May 2026 start from NZ$536, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Melia Caribe Beach Resort - All Inclusive?

Yep, Melia Caribe Beach Resort - All Inclusive has a free self car park.

Are there any beaches close to Melia Caribe Beach Resort - All Inclusive?

The closest beach to Melia Caribe Beach Resort - All Inclusive is Bavaro Beach (2.8 km).

Is there a spa on site at Melia Caribe Beach Resort - All Inclusive?

Yep, there is an onsite spa at Melia Caribe Beach Resort - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Melia Caribe Beach Resort - All Inclusive have a pool?

Yep, and guests love it! Melia Caribe Beach Resort - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 8:00 AM to 6:00 PM.

Does Melia Caribe Beach Resort - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Melia Caribe Beach Resort - All Inclusive?

Melia Caribe Beach Resort - All Inclusive features a private beach, 3 poolside bars and 4 outdoor pools.

What makes Melia Caribe Beach Resort - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Melia Caribe Beach Resort - All Inclusive.

Is Melia Caribe Beach Resort - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Melia Caribe Beach Resort - All Inclusive is a hit with families.

Does Melia Caribe Beach Resort - All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is offered daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Melia Caribe Beach Resort - All Inclusive?

No, Melia Caribe Beach Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Melia Caribe Beach Resort - All Inclusive?

Relax with a coldie at the 3 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Melia Caribe Beach Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Melia Caribe Beach Resort - All Inclusive?

Dogs are welcome at Melia Caribe Beach Resort - All Inclusive, with dog exercise areas and food and water bowls on offer.

Is there a golf course on site at Melia Caribe Beach Resort - All Inclusive?

There is a golf course next to Melia Caribe Beach Resort - All Inclusive.

Melia Caribe Beach Resort - All Inclusive Reviews

7.8

Good

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8/10 Good

Yoxeba

19 Feb 2026

the room was less that I'll expected

Stayed 4 nights in Feb 2026

10/10 Excellent

Octavio Lopez

Travelled with partner

19 Feb 2026

Liked: Cleanliness

Staff was so friendly they all made us feel welcome

Stayed 6 nights in Feb 2026

10/10 Excellent

Susi E, Sun Prairie

Travelled with partner

18 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

We booked the Meliá Caribe Beach Punta Cana. I was a little skeptical after reading the reviews. However we were very surprised by our findings. I booked a deluxe VIP room, which came with our own Concierge Anny Liriano. What an amazing person. She booked all of our dinner reservations, arranged reservations and transport to an off property restaurant. She checked in with us everyday. She was amazing. We had a small room issue ( not enough towels) she had it resolved within 5 minutes. She was professional, friendly, and amazing. We could not have gotten anyone better. The resort is huge and very well maintained. The room was a bit dated but served our needs perfectly. The restaurants were all very good. We didn’t enjoy the Steakhouse as much and Italian was by far the best. Geraldo the manager at the Italian restaurant went above and beyond to make both of our dinners there special. The buffets were good also. The food needed to be a little warmer but there was plenty of variety. They had made to order stations at both breakfast and lunch. Carolina Rivas was exceptional. We always had water and coffee . She was fast, friendly and very attentive. All of the staff was very nice and helpful. There was alway a choice of where to eat. The snack bar by the Rumba bar was great for a snack. The drinks were all very good. Over all the food was good.

Stayed 14 nights in Feb 2026

8/10 Good

Starsky

Travelled with family and small children

18 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

The staff was friendly

Stayed 2 nights in Feb 2026

4/10 Poor

Kevin

Travelled with family

17 Feb 2026

Liked: Cleanliness

First will say this is a large and beautifully kept resort. The rooms were of a good size for our family, and clean but very dated and tired. Rooms also had lots of flies around the drains. Staff was hit and miss, as a general statement, they were not overly friendly or accommodating. Amenities were adequate for a hotel this size. Food left a lot to be desired and attention to/ knowledge of food allergies (gluten specifically) was severely lacking.

Stayed 7 nights in Feb 2026

6/10 Okay

Daad

15 Feb 2026

Stayed 6 nights in Jan 2026

8/10 Good

Callie

Travelled with partner

14 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Anny Liriano was out concierge and she was wonderful!! Rooms were very clean and food was good

Stayed 8 nights in Feb 2026

10/10 Excellent

Wassim Najib

Travelled with partner

13 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great service and clean rooms

10/10 Excellent

Anna Maria

Travelled with partner

12 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Food was delicious and such a great variety, staff were super friendly and overall a great resort. Would 100% return!

Stayed 6 nights in Feb 2026

8/10 Good

Scott

Travelled with partner

10 Feb 2026

Liked: Amenities

The rooms are tired. They need updating for sure. Beds are super comfy!! Room Service was off and on. The staff at the restaurants and bars were excellent. Grounds are spotless and beaches lovely. Food was ok - not great. Overall, we’ve stayed there before, and this time wouldn’t encourage me to book again.

Stayed 8 nights in Feb 2026

4/10 Poor

Hilary

Travelled with family and small children

7 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Room was good & staff but it’s the hotel over all way too boring

Stayed 1 night in Jan 2026

6/10 Okay

Stefanie

Travelled with family, Travelled with partner, Travelled with group

7 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Would give them 5 stars but if your drunk and forget to show for your massage they will still charge you regardless.. so don’t over sleep or get too drunk at an ALL INCLUSIVE. lol hard to not do

Stayed 3 nights in Jan 2026

6/10 Okay

Deborah

5 Feb 2026

Liked: Cleanliness

Room was ok. No face cloths and rarely get hand towels. The push to buy time share. Two phone calls and a bunch of texts. They try sneaky ways to get you to lobby. This was annoying

Stayed 7 nights in Jan 2026

8/10 Good

Peter

Travelled with family and small children

5 Feb 2026

Liked: Amenities, property conditions & facilities

I spent a week at Melia Caribe Beach with my wife and 3-year-old daughter and overall it was a great experience. The splash park is wonderful for toddlers up, the beach and main pool are great and I highly recommend the Eco Park excursion for families with young kids. That's not to say the hotel is without fault. Our family room was a good size but very tired. The cupboard door to the mini bar was broken, so it hung open on one hinge. The woodwork in the bathroom was loose, there was only one hook for towels, there was no toilet roll holder and the room lacked basic items like dressing gowns/bathrobes, slippers, an umbrella or a tote bag. Room cleaning was a bit hit and miss too; the beds were poorly made and I don't think we got clean sheets once during our stay. On the plus side, the main king bed was very comfortable and the shower was great. We were also in a perfect location near the kids' club and splash park and not far from the beach. The food was also a bit hit and miss. Our best meal by far was at the Mexican restaurant but the Italian was pretty awful and the Dominican uninspiring. Some parts of the buffets were wonderful, others really not! Also watch out for people claiming to be concierge staff wanting to show you the hotel and give you your $100 voucher. This turned out to be a hustle to get us to sit through a 45-min Melia sales pitch in a different hotel. And we never did get the $100 voucher promised by Expedia, despite asking several times.

Stayed 7 nights in Jan 2026

4/10 Poor

Cynthia

Travelled with family and small children

4 Feb 2026

Liked: Cleanliness, amenities

The staff was really great, and that's kinda where the great ends. The rooms are dated, pillows lumpy and old which wouldn't be the end of the world, but they were often understaffed at important places like check-in/check-out, concierge service, and poolside/beach service. The larger rooms with kitchens felt incomplete... They had a fridge, kettle, and sink, but no microwave - even though there was an empty space for one - and they didn't have anything like utensils... so basically it's a lot of extra counter and cupboard space for nothing. The food was fine, and sometimes even quite good but often the breakfast buffet would be not-warm, to put it kindly, even at more exclusive restaurants like The Riviera. The Spa was great as was the waterpark for the kids, and the staff like I said earlier, but otherwise there were quite a few annoying bits and I don't think I would recommend it. Oh, and you were constantly being asked to review the resort or their work or the restaurants... I didn't want to review because I wasn't having a great experience, but I am finally relenting.

Stayed 7 nights in Jan 2026

10/10 Excellent

Corinne

4 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

I loved my stay! The staff was amazing but the staff person by the name of Any made our vacation a breeze from check in until we departed. She went above and beyond to make sure we were taking care of! I truly appreciated all who played a part! Oh and we had the best massages at their spa those ladies know what they're doing!

Stayed 3 nights in Jan 2026

10/10 Excellent

Stephani

Travelled with partner

4 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Room was great, lots of space and always clean and serviced every day. Staff was a mix, from very atentive and polite people to a few that didn't seem to like working there. Food is okay in the buffets, but the restaurants were very good, specially Tauro and Rosso, very recommended.

Stayed 6 nights in Jan 2026

10/10 Excellent

Terry

Travelled with partner

3 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

The property was very nice. The service across the board was great. Anny Luciano checked us in and reviewed everything they had to offer. She kept in contact with us every day. She was great. The Level suite was very spacious and beyond what we expected. The Level experience was great. The Riviera for Level customers was great for our dining. We also loved the pool. Hector and Cecilia served us at the La Hacienda and they also deserve a shout out for their service. As does Reimond at Tauro steak house. The property and rooms were always clean. We would recommend it for sure.

Stayed 5 nights in Jan 2026

2/10 Terrible

wael

2 Feb 2026

Stayed 6 nights in Jan 2026

6/10 Okay

Erick

Travelled with family

2 Feb 2026

Liked: Cleanliness, amenities

Something else (Guest Safety & Staff Response): The main issue was not the room or amenities, but the hotel’s lack of effective security and staff response during a serious incident. Despite multiple staff members being present, they were unable to de-escalate the situation or protect guests, including children, teenagers, and a senior guest. Clearer security protocols, better staff training, and faster intervention are needed to ensure guest safety.

Stayed 3 nights in Jan 2026

10/10 Excellent

Rabih

2 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Everything was perfect. I like to add a very special thanks to Anny Liriano she was absolutely phenomenal! She went above and beyond to make our vacation unforgettable. From start to finish, she was there for us, handling everything with such care and professionalism. We can't thank her enough for making our stay so special 🙏

Stayed 6 nights in Jan 2026

8/10 Good

Amanda

Travelled with family

1 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

The resort was wonderful the staff werent always helpful unless you tipped first

Stayed 8 nights in Jan 2026

10/10 Excellent

Samuel

31 Jan 2026

Stayed 7 nights in Jan 2026

4/10 Poor

Shalini

29 Jan 2026

Disliked: Amenities, property conditions & facilities

Confusing resort. No signage, no communication, no activities. Old rooms that need a lot of maintenance. There was a fan hanging off the ceiling in our room which nearly fell. Don’t waste your money.

Stayed 6 nights in Nov 2025

8/10 Good

Yasmine

Travelled with family

25 Jan 2026

Liked: Cleanliness, staff & service, amenities

Très bel hôtel, immense, avec un accès direct à une plage privée. L’établissement est vraiment magnifique et impressionnant, c’est d’ailleurs pour cette raison que je le recommande malgré certains points négatifs. Lors de notre séjour, la mer était agitée : l’eau n’était pas turquoise comme sur les réseaux sociaux, avec beaucoup d’algues et de sargasses. La chambre était propre, spacieuse et agréable, avec une literie très confortable. Concernant la restauration, il y a du choix mais la qualité reste moyenne, ce qui peut décevoir si l’on est exigeant sur ce point. Autre point négatif : la “guerre des transats”. Certains touristes donnent des pourboires au personnel pour faire libérer des transats. Nous nous sommes fait retirer un transat et une serviette pendant une baignade, et avons été témoins de ce genre de situation à plusieurs reprises. Les activités existent mais sont peu visibles : si l’on ne consulte pas régulièrement le planning, on peut facilement passer à côté. Attention en cas de problème de santé : la consultation du médecin de l’hôtel est facturée 215 €. Il est préférable de consulter à l’extérieur (~100 €). Une pharmacie se trouve juste à côté de l’hôtel ; sinon les médicaments sont livrés depuis loin avec une facture élevée (189€)). Le personnel est globalement très gentil. Le jour du départ, des douches sont mises à disposition, ce qui est appréciable. Enfin,l’excursion à l’île Saona est magnifique et vaut le détour, mais le trajet très long depuis cet hôtel

La vue depuis le restaurant de la plage. Magnifique !

Stayed 8 nights in Jan 2026

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