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Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property
Luxury property on the beach, with 9 outdoor pools

Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Aerial view
Sauna, hot tub, steam room, body treatments, aromatherapy
9 outdoor pools, pool umbrellas, pool loungers
9 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Interior

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • All-inclusive
  • Gym

Explore the area

Map
Uvero Alto, Punta Cana, 23000
  • Sirenis Aquagames Water Park
    ‪8 min drive‬
  • Macao Beach
    ‪12 min drive‬
  • Cana Bay Golf Club
    ‪21 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪41 min drive‬

Room options

View all photos for Suite (NEST SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SUITE)

8.4 out of 10
Very good
(156 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE)

8.4 out of 10
Very good
(64 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View (SWANK)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Ocean View (SWANK)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK SUITE)

7.2 out of 10
Good
(11 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Pool Super Villa

Pool Super Villa | View from room

Pool Super Villa

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Single Beds

View all photos for Suite (SWANK WRAPAROUND SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK WRAPAROUND SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (THE PINEAPPLE)

Room (THE PINEAPPLE) | View from room

Room (THE PINEAPPLE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Single Beds

View all photos for Suite (PAD SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SWIM UP SUITE)

7.8 out of 10
Good
(18 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (FLAT SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SWIM UP SUITE)

8.6 out of 10
Excellent
(30 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK PLUNGE POOL SUITE)

Exterior

Suite (SWANK PLUNGE POOL SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (PAD SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SUITE)

8.4 out of 10
Very good
(58 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (FLAT SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SUITE)

8.2 out of 10
Very good
(39 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Standard With Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Standard With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room Superior With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Room Superior With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite -6 Guests- With Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite -6 Guests- With Sea View

  • Sea view
  • Sleeps 6
  • 1 Double Sofa Bed, 2 Single Beds and 1 Queen Bed

View all photos for Quadruple Suite Deluxe With Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Suite With Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite With Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Suite With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma. You'll be 8.5 km (5.3 mi) from Macao Beach and 18.2 km (11.3 mi) from Arena Gorda Beach. Highlights at this all-inclusive property include 9 restaurants, 9 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The restaurant, Zest, serves Mediterranean cuisine and is open for breakfast and lunch. At the property's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find cabanas, and enjoy the on-site free water park and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a lazy river. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute drive of this 5-property class Uvero Alto property include Sirenis Aquagames Water Park and Cana Bay Golf Club.

What's nearby

  • Sirenis Aquagames Water Park - 8 min drive - 3.6 km
  • Macao Beach - 12 min drive - 9.6 km
  • Cana Bay Golf Club - 21 min drive - 16.8 km
  • Iberostar Golf Course - 22 min drive - 21.0 km
  • Arena Gorda Beach - 27 min drive - 19.7 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 34 min drive

Restaurants

  • ‪Lobby Bar - ‬5 min drive
  • ‪Carnival - ‬11 min walk
  • ‪Spoon - ‬17 min walk
  • ‪Wink - ‬17 min walk
  • ‪Mike's Coffee & Tea By Ocean Hotels - ‬6 min drive

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Luxury property on the beach, with 9 outdoor pools
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma, you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

This 5-star Punta Cana property is smoke free.

  • 460 guestrooms or units
  • 9 dining venues
  • Built in 2016
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 460 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 9 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • BRGRS.PH
  • Fresco Bar & Grill
  • Kitchen 23 by Le Chic
  • Zest
  • Zest Character Breakfast

Things to do

  • 9 outdoor pools
  • Archery
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide

Family friendly

  • 9 outdoor pools
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

What is the cancellation policy at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yep, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma has a free self car park and free valet parking.

Are there any beaches close to Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

The closest beach to Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is Bavaro Beach (25.4 km).

Is there a spa on site at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yep, there is an onsite spa at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a pool?

Yep, and guests love it! Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma has 9 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma features 9 outdoor pools, a full-service spa and 9 restaurants. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma a romantic place to stay?

1 hot tub and al fresco dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma.

Is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as changing tables and highchairs in the guestrooms, it's no surprise that Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is a hit with families.

Is there a free airport shuttle available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yep, they've got a lounge bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, only service animals are allowed.

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 766 out of 2050 reviews
Rating 8 - Good. 428 out of 2050 reviews
Rating 6 - Okay. 345 out of 2050 reviews
Rating 4 - Poor. 238 out of 2050 reviews
Rating 2 - Terrible. 273 out of 2050 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Damaris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio, buenas instalaciones.
Stayed 3 nights in Mar 2025

8/10 Good

Victor A

Liked: Staff & service
Excelente en general
Stayed 5 nights in Mar 2025

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went with a 7 year old ,family of 3. The grounds were beautiful, we had a 1 bedroom flat which was gorgeous and spacious. The food was pretty good. Different options then most all inclusives. I went during spring break and the property did not feel overcrowded Was not happy with the lack of activities at a childrens resort. We basically went to the beach,pool, and waterpark everyday. I was expecting amazing kids activities for a resort geared towards children. There were none. The resort also felt understaffed. Frequently had to wait 15-20 min for seating at buffett, check un took about 45 min etc
Stayed 4 nights in Mar 2025

10/10 Excellent

Sherwyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some backjob, like giving us wrong key for our room, missing up the tour that we booked. missing up our orders, they run out of some stuff, say something thell do but never do it. It wasn't smoth as we expected but overall but We enjoyed our, stay our son is happy and enjoyed the pool and the beach.
Stayed 7 nights in Feb 2025

2/10 Terrible

Zharimar

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
This resort does not live up to the name. To see the characters you have to have breakfast with them. Some characters did come out, but characters that my 7 yr old had no idea who they were. The kids really wanted to see Sponge Bob but it was for an extra charge that was out of our range as we were a group of 18. To book for a restaurant you had to do it the morning of, by 9:01 am all reservations were taken. We had to eat from the buffet everyday, thankfully the food wasn’t as bad as prior reviews had said. We stayed for 5 nights. My room wasn’t as clean and it had roaches in the bathroom and safe closet. Workers in the resort were amazing, very friendly and polite. We do not recommend this resort, very over priced and not worth it.
Stayed 5 nights in Mar 2025

4/10 Poor

Yesenia

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities
There were ants on the sofa bed in my room. Despite reporting the situation nothing was done, in fact the second time I reported it they said they were going to exterminate the room only to come back to my room later that evening to a room that didn’t get no service whatsoever. They really don’t care about providing quality service, which one should expect given what this hotel cost. Please do Your research before booking this hotel - I do not recommend. Aside from cleanliness, food was not good (except for one decent restaurant).
Stayed 3 nights in Mar 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 3 nights in Mar 2025

4/10 Poor

Melissa

Travelled with family
Liked: Cleanliness, property conditions & facilities
I am a passionate traveler who has explored various destinations around the globe, from Cuba and Egypt to Thailand and throughout the United States. I've stayed in numerous locations, many of which were all-inclusive. While you might not expect top-notch cuisine at an all-inclusive resort, you generally anticipate decent food along with a range of amenities. When I booked this particular hotel, I thought with its “gourmet” label, well-known brand, and hefty price tag, l it would be exceptional. While the hotel itself was impressive, the food was, without a doubt, the worst I've ever encountered. I sampled everything – every restaurant, room service, and meal – but the experience remained consistently disappointing. My entire family shared the same sentiment; it was truly terrible. We hardly ate, ordering a variety of dishes, yet everything tasted off, was cold or stale if not all 3. How do you ruin pizza? The orange juice was not orange juice it was like orange water that tasted like something completely different. the bread had an unpleasant flavor, and the meats were bland and tough. I was taken aback. While the kids enjoyed themselves, we returned home feeling hungry and unable to recommend this hotel to anyone. If enjoying good meals is a priority during your vacation, I suggest looking elsewhere.
Stayed 4 nights in Mar 2025

4/10 Poor

Danielle

Travelled with family
We chose this resort because it advertised gourmet food and great activities for kids under 12 and daily group slime. Unfortunately, we found the following issues: 1) The group slime was not as advertised. Instead of a large amount of slime being released from a container above the waterpark, they had us line up and they popped balloons full of slime over our heads. This was a HUGE disappointment for our kids and was one of several things that were "not working". 2) The food was a massive disappointment. Compared to other resorts, I would not call the food gourmet at all. We were often lucky to get a plate or glass or bowl as they were always out of dishes at the buffet. Also, it was next to impossible to get a reservation at the restaurants. My husband and I would have to go on the app at 8:55 and count down the minutes to both try and click on the restaurant and time we wanted to dine. When we went to the Space restaurant, the VR experience wasn't working and they didn't have the chocolate dome dessert that was previously advertised...which was the only reason we chose that restaurant. 3) There was no hot water 4) The staff were generally friendly but, at the beach, we found that the staff often ignored us when we went to order drinks 5) The activities were geared towards kids 0-5 so my kids (8 and 10) found it all pretty boring 6) The waves were fun but not good for little kids The rooms were nice and the resort was pretty well maintained
Stayed 7 nights in Mar 2025

2/10 Terrible

Oleksii

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

downgraded our room without adjusting price

When we arrived we were told that the room that we booked is not available (swank suite with plunge pool with a big patio, bath tub and room devider) and instead we were sent to one room with the shower, no tub, swim up but not a private plunge pool and not even wrap around pool. We wanted the room we selected specifically for privacy as we have a son with autism and tub, room divider and private plunge pool was critical. We were not refunded for the room downgrade, and we wanted to get a refund however property did not want to refund us a difference in price which was over 1000$
Stayed 4 nights in Mar 2025

2/10 Terrible

Andrew

Stayed 7 nights in Mar 2025

4/10 Poor

Andrew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
We had one problem after another with this property. The room we were given had food crumbs all over one of the beds. The first time we ate at one of the restaurants, the food was cold. The other times at the restaurants the service was beyond slow, and twice, the waiters just disappeared. Let me also mention that the entire property did not have any hot water for the entire stay, and we were there for 7 days! The big question is how did they keep anything sanitary without hot water. The staff, other than the waiters, were overly friendly, and I felt sorry for them that they had to keep handling non-step issues during our entire stay.

8/10 Good

Karen

Stayed 6 nights in Mar 2025

4/10 Poor

Omar

Liked: Cleanliness
It was dining was terrible, the hotel was expensive for no reason
Stayed 3 nights in Mar 2025

6/10 Okay

Delfa

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
The rooms were moldy. There were not too many food choices. When we were dinning at the Italian restaurant a roach was crawling on the back of the booth. My husband had to catch it with a napking and gave it to the server who did jot even flinch about the situation.

4/10 Poor

IRFAN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

4/10 Poor

Marc

Stayed 7 nights in Mar 2025

10/10 Excellent

Gabriel, Seal Beach

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing vacation stay. Staff was great, nothing but good comments about food, ambiance, safety, things to do. This is part of a time share company and i loved that they invite you once and if you say no they won't bother you or push you. They are super cool about that.
Stayed 4 nights in Mar 2025

6/10 Okay

Yodelmis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is good for children. The rooms definitely should have better cleaning. The hotel did not have any hot water in the showers which was a big thing. But definitely good for the kids. You always have to make sure you do not get scammed. I feel like they’ll throw a “help “ or discount to get a tip out of you. The restaurants were great and so was the show for the kids. Definitely felt safe in there they secure every entry and who comes out.
Stayed 3 nights in Mar 2025

4/10 Poor

Dina

Travelled with family
What ruined the trip entirely js not having hot water for the entirety of the vacation. It was a battle to shower the young kids everyday since we only had cold showers.
Stayed 6 nights in Mar 2025

2/10 Terrible

Tomas

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
To whom this may concern, We were very disappointed. Upon our arrival the room wasn't clean. We requested another room and they didn't have any availability after losing (2) hours from that ordeal we proceed to take a shower & there was no hot water for the duration of our stay. The hotel doesn't gear towards a themed resort you rarely saw the character(s) unless you pay an up charged.
Stayed 5 nights in Mar 2025

4/10 Poor

Yaarit

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The property is ok. Clean.
Stayed 7 nights in Mar 2025

8/10 Good

Harris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place for kids under 10 years of age
Stayed 5 nights in Mar 2025

2/10 Terrible

Briana

Disliked: Cleanliness, staff & service, property conditions & facilities
The resort was extremely underwhelming, there was no hot water on the entire resort, the “‘water park “ is not a water park the “ cabanas “ are in the dirt. The food is disgusting
Stayed 3 nights in Mar 2025