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Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property

Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Aerial view
Creator video - submitted by Your Travel Homegirl
Room (THE PINEAPPLE) | View from room
9 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
9 outdoor pools, pool umbrellas, pool loungers

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa pool
  • Breakfast included
  • All-inclusive
  • Parking included
The current price is NZ$1,126
includes taxes & fees
24 Feb - 25 Feb

Explore the area

View map
Uvero Alto, Punta Cana, 23000
  • Place, Sirenis Aquagames Water Park
    ‪7 min drive‬
  • Place, Macao Beach
    ‪14 min drive‬
  • Place, Cana Bay Golf Club
    ‪23 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪61 min drive‬

Room options

View all photos for Suite (PAD SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SUITE)

8.0 out of 10
Very good
(81 reviews)
  • Garden view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (FLAT SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SUITE)

8.4 out of 10
Very good
(46 reviews)
  • Beach view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (PAD SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SWIM UP SUITE)

7.6 out of 10
Good
(21 reviews)
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (FLAT SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SWIM UP SUITE)

8.6 out of 10
Excellent
(37 reviews)
  • Resort view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK PLUNGE POOL SUITE)

Exterior

Suite (SWANK PLUNGE POOL SUITE)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Pool Super Villa

Pool Super Villa | View from room

Pool Super Villa

  • Resort view
  • 1 bedroom
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Single Beds

View all photos for Suite (SWANK WRAPAROUND SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK WRAPAROUND SWIM UP SUITE)

  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (THE PINEAPPLE)

Room (THE PINEAPPLE) | View from room

Room (THE PINEAPPLE)

  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Single Beds

View all photos for Suite (NEST SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SUITE)

8.2 out of 10
Very good
(176 reviews)
  • Garden view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE)

8.2 out of 10
Very good
(69 reviews)
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View (SWANK)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Ocean View (SWANK)

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK SUITE)

7.2 out of 10
Good
(11 reviews)
  • Garden view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma. You'll be 8.6 km (5.3 mi) from Macao Beach and 24.5 km (15.2 mi) from Los Corales Beach. Highlights at this all-inclusive property include 9 restaurants, 9 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The restaurant, Zest, serves Mediterranean cuisine and is open for breakfast and lunch. At the property's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and free water park. Additionally, you'll find free Wi-Fi in public areas, a gym and a lazy river. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute drive of this 5-property class Uvero Alto property include Cana Bay Golf Club and Cocotal Golf and Country Club.

What's nearby

  • Sirenis Aquagames Water Park - 7 min drive - 3.3 km
  • Macao Beach - 14 min drive - 9.3 km
  • Cana Bay Golf Club - 23 min drive - 16.9 km
  • Punta Blanca Golf Course - 25 min drive - 19.0 km
  • Arena Gorda Beach - 28 min drive - 20.5 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 40 min drive

Restaurants

  • ‪Carnival - ‬15 min walk
  • ‪Coco Cafe - ‬8 min walk
  • ‪Wink - ‬17 min walk
  • ‪Showtime Bar - ‬6 min walk
  • ‪Faire - ‬14 min walk

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma, you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

This 5-star Punta Cana property is smoke free.

  • 460 guestrooms or units
  • 9 dining venues
  • Built in 2016
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 460 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation includes dining tables. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels.

Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 9 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • BRGRS.PH
  • Fresco Bar & Grill
  • Kitchen 23 by Le Chic
  • Zest
  • Zest Character Breakfast

Things to do

  • 2 outdoor tennis courts
  • 9 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Stereo
  • Tennis lessons
  • Waterslide

Family friendly

  • 9 outdoor pools
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • High chair
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lift (81 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual doorbell notification
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Built in 2016
  • Comprehensive recycling policy
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses solar energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

What is the cancellation policy at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

As of 23 Feb 2026, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma on 24 Feb 2026 start from NZ$1,126.38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yep, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma has a free self car park and free valet parking.

Are there any beaches close to Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

The closest beach to Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is Macao Beach (5.4 km).

Is there a spa on site at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yep, there is an onsite spa at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a pool?

Yep, and guests love it! Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma has 9 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma features 9 outdoor pools, a full-service spa and 9 restaurants. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma a romantic place to stay?

1 hot tub and al fresco dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma.

Is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as changing tables and highchairs in the guestrooms, it's no surprise that Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is a hit with families.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma serve breakfast?

Yeah, complimentary buffet breakfast is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yep, they've got a lounge bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, only service animals are allowed.

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 774 out of 2118 reviews
Rating 8 - Good. 441 out of 2118 reviews
Rating 6 - Okay. 366 out of 2118 reviews
Rating 4 - Poor. 231 out of 2118 reviews
Rating 2 - Terrible. 306 out of 2118 reviews

8.2/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Allison

Very clean
Stayed 6 nights in Nov 2025

10/10 Excellent

WAQAS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 7 nights in Nov 2025

8/10 Good

Abdul Hasan

The halal chicken was definitely a big plus for me. The service could have been a bit better.
Stayed 6 nights in Nov 2025

10/10 Excellent

HASSAN, Peterborough

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent, good service, well maintained property. Food was exceptional. Staff were amazing, very clean propy
Stayed 7 nights in Nov 2025

4/10 Poor

Phylicia

Travelled with family
My family and I were unable to fully enjoy our vacation due to repeated instances of systemic colorism from staff. We were frequently overlooked in favor of lighter-skinned or white guests, which was disheartening, especially having to explain to my toddler why we weren’t being offered the same activities or opportunities. For example, after waiting in line for face painting for about ten minutes, we were told they were “done,” only to watch the worker take another child as soon as we walked away. It was a very sad and disappointing experience. Additionally, the handling of seafood appeared poor, which resulted in illness during our trip.
Stayed 7 nights in Nov 2025

2/10 Terrible

Zoila

Stayed 6 nights in Nov 2025

10/10 Excellent

Michal

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was spotless. The staff was the most pleasant and helpful I could have ever asked for. We were apprehensive at first to take our 4 year old granddaughter out of country but based on our experience I would recommend the nick joints for anyone. We loved it all.
Stayed 4 nights in Nov 2025

10/10 Excellent

Pravetha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place to travel with kids and very baby friendly
Stayed 4 nights in Nov 2025

4/10 Poor

Calvin V

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Room had mold
Stayed 4 nights in Nov 2025

10/10 Excellent

Angelo

Stayed 3 nights in Oct 2025

2/10 Terrible

Taleta

Stayed 3 nights in Nov 2025

8/10 Good

Axel

The staff was courteous and
Stayed 2 nights in Nov 2025

10/10 Excellent

Martin

Stayed 1 night in Nov 2025

2/10 Terrible

Jennifer, Valley Stream

Stayed 4 nights in Oct 2025

8/10 Good

TARA LYNN

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our trip was great. So good for small kids that still believe in the magic of characters. The food at the al a carte restaurants is really good, the buffet not so much. Character breakfast is a must for us. Super fun and way better breakfast food than the normal buffet. Rooms are nice , pools are clean, for the most part the staff is friendly. Lots of things to do at night like face painting, jumpy castle , kid motor bikes ( extra $) shows , and then a kids club that goes from 10pm to 1am. We did not attend the late kids club as we went to bed early each night. I would defiantly recommend for families with young kids !
Stayed 7 nights in Nov 2025

8/10 Good

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff clean room
Stayed 2 nights in Nov 2025

10/10 Excellent

César

Stayed 5 nights in Nov 2025

10/10 Excellent

Hari Om

Stayed 5 nights in Nov 2025

10/10 Excellent

JULIA MICHELLE, Williamsport

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything exceeded my expectations. The room service and mini bar were even up to par. Definitely had fun and the kids kept a smile on their face.
Stayed 3 nights in Nov 2025

10/10 Excellent

Mercy

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was beautiful my family and i enjoyed every restaurant all inclusive and our swim up suite was super. When we got there we where welcomed with champagne and my daughter with her slime drink. Chanel went above and beyond to make our stay very easy and helped my daughter's birthday vacation and all characters events the best experience. Ramon he worked at the beach area and at the aquatic water park he went above and beyond expectations he spoiled us.thw ice-cream place was our daily 2 or 3 tines my daughter loved getting her ice-cream and us our coffee and donuts
Stayed 5 nights in Nov 2025

8/10 Good

Kesha

Stayed 7 nights in Nov 2025

2/10 Terrible

Dan

Disliked: Cleanliness, amenities, property conditions & facilities
The buffet was closed and over half the menu items were not available at restaurants. The room were worn down.
Stayed 2 nights in Oct 2025

8/10 Good

Ruth

Liked: Cleanliness, amenities, property conditions & facilities
Clean room , staff wonderful , different kind of food
Stayed 4 nights in Nov 2025

10/10 Excellent

Terrance

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Every thing
Stayed 3 nights in Nov 2025

6/10 Okay

Devin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in and check out were poorly managed. Huge lines with limited staff to support. Food was very nice overall and staff were kind and friendly. Pools and room were lovely. A ‘near miss’ experience of a child almost drowning in the water park dampened the mood. The sales pitch to buy into the properties became excessive.
Stayed 4 nights in Nov 2025