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Ocean El Faro Resort - All Inclusive

5.0 star property

Photo gallery for Ocean El Faro Resort - All Inclusive

Exterior
Creator video - submitted by AD Loves Travel
Privilege Royal Master Suite | Bathroom
Lobby
Privilege Royal Master Suite

Reviews

8.2 out of 10
Very good

Popular amenities

  • On private beach
  • Breakfast included
  • Parking included
The current price is NZ$1,166
includes taxes & fees
25 Feb - 26 Feb

Explore the area

View map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000
  • Place, Sirenis Aquagames Water Park
    ‪14 min drive‬
  • Place, Macao Beach
    ‪16 min drive‬
  • Place, Cana Bay Golf Club
    ‪25 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪62 min drive‬

Room options

View all photos for Junior Suite Garden View

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Garden View

8.4 out of 10
Very good
(268 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Vista Piscina

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Vista Piscina

8.2 out of 10
Very good
(121 reviews)
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Swim Up

8.6 out of 10
Excellent
(34 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Roof Top

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Roof Top

7.4 out of 10
Good
(35 reviews)
  • Garden view
  • 127 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite vista Jardín

Free minibar, in-room safe, desk, laptop workspace

Privilege Junior Suite vista Jardín

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Pool View

Free minibar, in-room safe, desk, laptop workspace

Privilege Junior Suite Pool View

8.0 out of 10
Very good
(4 reviews)
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Vista Piscina Roof Top

View from room

Privilege Junior Suite Vista Piscina Roof Top

9.4 out of 10
Exceptional
(6 reviews)
  • 136 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Master Suite Swim Up - Adults Only

Privilege Master Suite Swim Up - Adults Only

Privilege Master Suite Swim Up - Adults Only

  • 111 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Royal Master Suite

Privilege Royal Master Suite | Bathroom

Privilege Royal Master Suite

  • Ocean view
  • 101 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Standard with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Standard with Pool View

  • 52 sq m
  • Sleeps 2

View all photos for Room Superior With Garden View

Free minibar, in-room safe, desk, laptop workspace

Room Superior With Garden View

10.0 out of 10
Exceptional
(1 review)
  • 58 sq m
  • Sleeps 4

View all photos for Suite Superior with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with Garden View

  • 126 sq m
  • Sleeps 4

View all photos for Suite Premium with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Pool View

  • 49 sq m
  • Sleeps 4

View all photos for Suite Superior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with Pool View

  • 49 sq m
  • Sleeps 4

Suite Luxury with Sea View

  • 110 sq m
  • Sleeps 2

View all photos for Junior Suite Vista Piscina

Junior Suite Vista Piscina

Junior Suite Vista Piscina

  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Daisy Family Junior Suite

Daisy Family Junior Suite

Daisy Family Junior Suite

  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Daisy Family Junior Suite Pool View

Daisy Family Junior Suite Pool View

Daisy Family Junior Suite Pool View

  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Ocean El Faro Resort - All Inclusive. You'll be 8.4 km (5.2 mi) from Macao Beach and 24.4 km (15.2 mi) from Los Corales Beach. Highlights at this all-inclusive property include 11 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, facials and body treatments along with access to the sauna and steam room. The buffet restaurant, El Mercado, serves international cuisine and is open for breakfast, lunch and dinner. With 13 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the on-site free water park and nightclub. 6028 square feet (560 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a lazy river. Free buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 30-minute drive of this 5-property class Uvero Alto property include Cana Bay Golf Club and Cocotal Golf and Country Club.

What's nearby

  • Sirenis Aquagames Water Park - 14 min drive - 6.5 km
  • Macao Beach - 16 min drive - 9.0 km
  • Cana Bay Golf Club - 25 min drive - 16.6 km
  • Punta Blanca Golf Course - 26 min drive - 18.7 km
  • Arena Gorda Beach - 29 min drive - 20.2 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 45 min drive

Restaurants

  • ‪El Mercado - ‬8 min walk
  • ‪Lobby Bar - ‬11 min walk
  • ‪Beach Club El Faro - ‬1 min walk
  • ‪Dolce Vita - ‬8 min walk
  • ‪Carnival - ‬9 min drive

About this property

Ocean El Faro Resort - All Inclusive

Ocean El Faro Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Ocean El Faro Resort - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 13 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 598 guestrooms or units
  • 3 levels
  • 18 buildings
  • 11 dining venues
  • 3 swim-up bars
  • 13 bars or lounges
  • 6028 sq ft of conference space
  • 560 sq. m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Ocean El Faro Resort - All Inclusive offers 598 accommodations, which are accessible via exterior corridors and feature free minibar items and espresso makers. Rooms open to balconies. 49-inch LCD televisions come with cable channels.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

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Ocean Blue & Sand Beach Resort - All Inclusive
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  • Pool
  • Spa pool
  • Breakfast included
4.3 out of 5, Excellent, 4,915 reviews
The price is NZ$830
includes taxes & fees
27 Feb - 28 Feb
Ocean Blue & Sand Beach Resort - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 11 restaurants
  • 13 bars/lounges
  • 3 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • Dolce Vita
  • El Mercado
  • Route 66
  • Sakura

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Lazy river
  • Nightclub
  • Playground
  • Shopping
  • Splash pad
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 6,028 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (150 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 18 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2018
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Meal delivery service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean El Faro Resort - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean Faro Inclusive Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
All-inclusive property Ocean El Faro Resort - All Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean El Faro Resort - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Ocean El Faro Resort - All Inclusive?

Ocean El Faro Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ocean El Faro Resort - All Inclusive?

As of 24 Feb 2026, prices found for a 1-night stay for 2 adults at Ocean El Faro Resort - All Inclusive on 25 Feb 2026 start from NZ$1,165.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ocean El Faro Resort - All Inclusive?

Yep, Ocean El Faro Resort - All Inclusive has a free self car park.

Are there any beaches close to Ocean El Faro Resort - All Inclusive?

The closest beach to Ocean El Faro Resort - All Inclusive is Macao Beach (3.5 km).

Is there a spa on site at Ocean El Faro Resort - All Inclusive?

Yep, there is an onsite spa at Ocean El Faro Resort - All Inclusive. It has a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does Ocean El Faro Resort - All Inclusive have a pool?

Yep, and guests recommend it! Ocean El Faro Resort - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Ocean El Faro Resort - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Ocean El Faro Resort - All Inclusive?

Ocean El Faro Resort - All Inclusive features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with free minibar items and espresso makers.

What makes Ocean El Faro Resort - All Inclusive a romantic place to stay?

A private beach and couples dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Ocean El Faro Resort - All Inclusive.

Is Ocean El Faro Resort - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Ocean El Faro Resort - All Inclusive is a hit with families.

Does Ocean El Faro Resort - All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is on offer daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Ocean El Faro Resort - All Inclusive?

No, Ocean El Faro Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Ocean El Faro Resort - All Inclusive?

Yep, they've got a beach bar and 11 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Ocean El Faro Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Ocean El Faro Resort - All Inclusive?

No, pets and service animals are not allowed.

Ocean El Faro Resort - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1952 out of 3667 reviews
Rating 8 - Good. 815 out of 3667 reviews
Rating 6 - Okay. 430 out of 3667 reviews
Rating 4 - Poor. 236 out of 3667 reviews
Rating 2 - Terrible. 234 out of 3667 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
La plage n’était pas très belle avec beaucoup d’algues et de vagues
Stayed 7 nights in Nov 2025

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Had a great stay. It'd be nice if there were 1-2 more workers in the coffee shop as the line was long. The steakhouse was delicious. The italian one took forever for service. Juana at the lobby bar was amazing!
Stayed 7 nights in Nov 2025

10/10 Excellent

Bridgette

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean . Our housekeeper was very nice and she did a great job cleaning our room every day. Our Bulter Kevin Superb . He all our reservations booked and got all our issues resolved. He was very nice and helpful. He went above and beyond his job . Very exceptionally young man. I give him 10 out of 10 I would definitely recommend him to anyone who’s going to Ocean Elfaro
Stayed 5 nights in Nov 2025

8/10 Good

Yazmin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The resort was beautiful and the room was too. The food was okay.
Stayed 3 nights in Nov 2025

2/10 Terrible

Akash

Travelled with partner
Disliked: Amenities, property conditions & facilities
We were extremely disappointed with our stay at this resort. Although the staff were generally friendly and helpful, the food situation was very concerning. There was raw fish left out in the open, which felt unsafe considering the weather. Only one buffet was open during lunchtime, even though the website gave us the impression that we would have multiple dining options available throughout the day, not just at dinner. On top of that, many of the dishes we tried were undercooked and felt unsafe to eat. Unfortunately, after the first dinner, we had gotten steak and that ended up resulting in a bacterial infection which led us to leave the resort and book a flight earlier out to get checked out by our local doctors. The food made us very sick. We were vomiting multiple times throughout the day and even developed an infection, which forced us to leave earlier than planned. For days, we couldn’t eat a proper meal since the first incident, and were left with the short selection of fries to eat for the next couple days, as it was the only item we felt was safe to eat. Overall, this experience ruined our trip and left us genuinely concerned for our health. We were extremely unhappy with our stay and hope that management takes these issues seriously.
Stayed 5 nights in Nov 2025

10/10 Excellent

Vi linh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Kevin paulino is an amazing customer service representative. He always made sure we had everything we need for our big group and our kids. He always made sure the fridge was stocked up with milk for the little ones. That goes above and beyond what we experienced at many other resorts. He truly made this trip so special we are excited to rebook with ocean el faro and we will bring more friends and family. Thanks kevin!
Stayed 7 nights in Nov 2025

10/10 Excellent

Jacob Mathew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Amazing food , a lot of fun activities, great time.
Stayed 7 nights in Nov 2025

10/10 Excellent

Sonia

Stayed 4 nights in Nov 2025

10/10 Excellent

Sonia

Stayed 4 nights in Nov 2025

2/10 Terrible

tom

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This place is a joke with no Customer Service whatsoever. I arrived early and added my girlfriend to the reservation. I told them to call the guard gate to make sure she can get in. They would not let her in the guard gate in over 20 minutes. I tried to talk to the front counter and asked to see a manager. I couldn’t even get a manager to come out. I got the runaround I had to go to Customer Service as for a manager still couldn’t get a manager Back to the front counter. I ended up getting a refund for my entire visit and went to Majestic Colonial and had no problem whatsoever. I’ve been there many times it’s a better resort with no problems and great guest service. I still not got a refund yet and Expedia just said I had to deal with The hotel. I’ve booked hundreds and hundreds of trips with Expedia. This is the worst problem I’ve ever had and getting my money back. It’s still not resolved.
Stayed 3 nights in Nov 2025

8/10 Good

Kris

Stayed 9 nights in Nov 2025

10/10 Excellent

Cory

Stayed 3 nights in Nov 2025

10/10 Excellent

Alberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and the balcony had a nice view, also the staff at the restaurant and hotel were amazing, Our guy KEVIN did an excelent job accommodating everyone super nice and helpful he made sure everyone was happy!
Stayed 3 nights in Nov 2025

6/10 Okay

Kristeen Deanna

Travelled with family
Liked: Cleanliness, property conditions & facilities
The resort its self was absolutely beautiful. Staff were all very kind and helpful. The butler service helping us with reservations for dinner and taxis service was fantastic. The food and beverage staff including chamber maids also very delightful. Down side of this establishment was as soon as we checked in, we were mislead into what we thought was a guided tour of the property. Which in fact ended up being an attempt to pressure us into purchasing a membership to H10 resorts. This process took up 2.5 hrs of our first morning at the Ocean El Faro establishment. Also the constant harassment to purchase over priced tours. This got so bad that we would take back ways around the resort to avoid the daily these encounters.
Stayed 7 nights in Nov 2025

10/10 Excellent

sam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All
Stayed 7 nights in Nov 2025

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from 8 days at Ocean El Faro and we loved it. Two adults and 6 year old daughter booked Privelege and we all had a great time. The resort is clean and well maintained. The food at the buffett was always tasty with some different options every day. We ate à la carte at Sakura and Steakhouse and both were delicious. Maragarita restaurant was also great. The staff were always friendly and helpful. Our butler Jose was wonderful. The pool we went to (closer to the beach) was always pretty quiet and never busy. There were always lots of pool chairs available even later in the day. I do think Privelege is worth it for the extras you get. We are already planning out next trip!
Stayed 8 nights in Nov 2025

8/10 Good

Chuinnain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Reinaldo was amazing in making sure to book restaurants during our stay.
Stayed 7 nights in Nov 2025

6/10 Okay

Melanie

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Ce n'est pas un resort 5 étoiles mais plutôt 3 maximum. Les infrastructures sont vieilles et mal entretenues. Si vous voyagez dans la section prévilège les chambres sont bien mais pas spectaculaires. Cependant, si vous réservez une chambre standard, sachez qu'elles sont toutes miteuses. Les divans lits sont très salles et très inconfortables. Les restaurants à la cartes sont très bien mais pas le buffets. Les piscines et l'amazone c'est super. Par contre, la moitié des glissades n'étaient pas en fonction la semaine, seulement les week-end. Je n'y retournerai pas.
Stayed 7 nights in Nov 2025

4/10 Poor

Moriyah

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here unless you are willing to have a bargain basement experience. The food was absolutely terrible. The facilities were not updated. There were leaks everywhere. There was mold everywhere. The staff was very friendly and the pool area was decent. But I would not bother coming back here ever again. This is literally for people who just want a cheap vacation and don’t care if the place is clean or if the food is even edible.
Stayed 4 nights in Nov 2025

10/10 Excellent

Ashleen Kaur

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was super nice food was good
Stayed 5 nights in Nov 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Kevin Paulino our guest specialist was exceptionally friendly, knowledgeable, accommodating throughout our experience. He took the time to answer all our questions thoroughly and made us feel genuinely welcome. His style strikes a perfect balance between fashionable and professional, which added to the overall positive impression. Kevin's attention to detail and personable approach truly set him apart. We would recommend him without hesitation to anyone seeking outstanding service. Thank you, Jim & Maria
Stayed 7 nights in Nov 2025

2/10 Terrible

Juan

Stayed 4 nights in Nov 2025

10/10 Excellent

carie

Stayed 7 nights in Nov 2025

8/10 Good

Guiuliana

Stayed 5 nights in Nov 2025

10/10 Excellent

Brian Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful stay, first time in DR and I would recommend this for someone who is trying to relax and enjoy a quiet time. Foods was great and flavorful. I would definitely recommend asking for Kevin as your concierge, he was very inventive, ongoing, super nice, he made sure we had everything and anything we needed or wanted. 8.5/10 for sure, #teamfruita
Stayed 7 nights in Nov 2025