Ocean El Faro Resort - All Inclusive (Punta Cana, DOM): Reviews & Deals from NZ$787

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Luxury property on the beach, with 2 outdoor pools

Where to?

Dates

May 2025

June 2025

Privilege Junior Suite Vista Piscina Roof Top

10 restaurants, breakfast, lunch, dinner served; international cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

includes taxes & fees

11 May - 12 May

Explore the area

Carretera Uvero Alto, Punta Cana, La Altagracia, 23000

Macao Beach
‪13 min drive‬
Sirenis Aquagames Water Park
‪15 min drive‬
Cana Bay Golf Club
‪22 min drive‬
Punta Cana (PUJ-Punta Cana Intl.)
‪42 min drive‬

Room options

Junior Suite Garden View

Highlights

Balcony

Private hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LCD TV

53 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Junior Suite Vista Piscina

Highlights

Balcony

Private hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LCD TV

53 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Junior Suite Swim Up

Highlights

Balcony

Private hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free minibar items

LCD TV

Ceiling fan

53 sq m
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Privilege Master Suite Swim Up - Adults Only

Highlights

Balcony

Separate dining area

Separate sitting area

Private hot tub

Air conditioning

Connecting rooms available

Club Lounge

Free rollaway/extra beds

111 sq m
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Privilege Royal Master Suite

Highlights

Balcony

Separate dining area

Separate sitting area

Private hot tub

Air conditioning

Connecting rooms available

Club Lounge

Free rollaway/extra beds

Ocean view
101 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Premium bedding, free minibar, in-room safe, desk

Junior Suite Roof Top

Highlights

Balcony

Private hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LCD TV

127 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Privilege Junior Suite vista Jardín

Highlights

Balcony

Private hot tub

Air conditioning

Connecting rooms available

Club Lounge

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

58 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Privilege Junior Suite Pool View

Highlights

Balcony

Private hot tub

Air conditioning

Connecting rooms available

Club Lounge

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

58 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Privilege Junior Suite Vista Piscina Roof Top

Highlights

Balcony

Private hot tub

Air conditioning

Connecting rooms available

Club Lounge

Free rollaway/extra beds

Free minibar items

LCD TV

137 sq m
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Suite Standard With Pool View

Sleeps 2
1 Single Sofa Bed and 1 Queen Bed

Suite Luxury With Sea View

Sea view
Sleeps 2
2 Queen Beds

Room Superior With Garden View

Sleeps 4
2 Queen Beds

Suite Superior With Pool View

Sleeps 4
2 Queen Beds

Suite Premium With Pool View

Sleeps 4
2 Queen Beds

Suite Superior With Garden View

Sleeps 4
2 Queen Beds

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Ocean El Faro Resort - All Inclusive. You'll be 8.4 km (5.2 mi) from Macao Beach and 18 km (11.2 mi) from Arena Gorda Beach. Highlights at this all-inclusive property include 10 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, facials and body treatments along with access to the sauna and steam room. The buffet restaurant, El Mercado, serves international cuisine and is open for breakfast, lunch and dinner. With 13 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the on-site free water park and nightclub. 6028 square feet (560 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a lazy river. Free buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of free self parking. .Within a 20-minute drive of this 5-property class Uvero Alto property, attractions include Sirenis Aquagames Water Park and Cana Bay Golf Club.

What's nearby

Sirenis Aquagames Water Park - 13 min drive - 5.9 km
Macao Beach - 18 min drive - 8.5 km
Cana Bay Golf Club - 20 min drive - 16.7 km
Iberostar Golf Course - 21 min drive - 19.1 km
Arena Gorda Beach - 24 min drive - 18.0 km

Getting around

Punta Cana (PUJ-Punta Cana Intl.) - 45 min drive

Restaurants

‪Lobby Bar - ‬11 min walk
‪El Mercado - ‬8 min walk
‪Beach Club El Faro - ‬1 min walk
‪Sports Bar - ‬7 min walk
‪Carnival - ‬9 min drive

About this property

Ocean El Faro Resort - All Inclusive

Luxury property on the beach, with 2 outdoor pools

Ocean El Faro Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Ocean El Faro Resort - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 13 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

911 guestrooms or units

3 levels

18 buildings

10 dining venues

3 swim-up bars

13 bars or lounges

6028 sq ft of conference space

560 sq. m of conference space

Built in 2018

Buffet breakfast (free)

Nightclub

Deli

Kid's club (free)

Childcare (surcharge)

Cabanas on the beach (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Conference space

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Wedding services available

Games room or arcade

Pool or billiards table

Garden

Outdoor picnic space

Gift shop

Beauty salon

On-site shopping

Lift

Smoking in designated areas

Water dispenser

Bar on the beach

Bar by the pool

Ocean El Faro Resort - All Inclusive offers 911 air-conditioned accommodations with Hot tubs and free minibar items. Rooms open to balconies. Beds feature premium bedding. 49-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with hairdryers.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property

This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Similar properties

On private beach
Pool
Breakfast included
All-inclusive

includes taxes & fees

12 May - 13 May

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free uncovered self parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 6:30 AM to 10:00 AM
10 restaurants
13 bars/lounges
3 swim-up bars
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Restaurants on site

Blue Moon
Dolce Vita
El Mercado
Route 66
Sakura

Things to do

2 outdoor pools
24-hour gym
Arcade/game room
Archery
Beach volleyball
Billiards/pool table
Bowling alley
Children's pool
Free children's club
Free water park
Full-service spa
Lazy river
Nightclub
Playground
Shopping
Waterslide

Family friendly

2 outdoor pools
Arcade/game room
Babysitting (surcharge)
Bowling alley
Children's pool
Free children's club
Free rollaway/extra bed
Free water park access
Laundry facilities
Lazy river
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Water dispenser

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

4 meeting rooms
6,028 square feet of conference space
Business centre
Computer station

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
On a private beach
Picnic area
Pool loungers
Pool umbrellas

Full-service spa

Facials
Hydrotherapy
Manicures/pedicures
Massage
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

18 buildings
3 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% of food locally-sourced
Banquet hall
Built in 2018
Colonial architecture
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Local culture and ecosystem education
Locally-owned and organised tours and activities
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Free rollaway/extra bed
Premium bedding

Bathroom

Hair dryer
Hydromassage showerhead
Jetted bathtub
Private bathroom
Separate bathtub and shower
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

49-inch LCD TV with cable channels

Food and drink

Espresso maker
Free stocked minibar
Limited room service
Meal delivery service
Restaurant dining guides

Air conditioning
Ceiling fan
Connecting rooms available
Desk
Eco-friendly toiletries
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in time starts at 3:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and cash

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels)

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels) guidelines.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ocean El Faro Resort All Inclusive Punta Cana

Ocean El Faro Resort All Inclusive

Ocean El Faro All Inclusive Punta Cana

Ocean El Faro Resort All Inclusive Punta Cana

Ocean El Faro Resort All Inclusive

Ocean El Faro All Inclusive Punta Cana

Ocean El Faro All Inclusive

Ocean Faro Inclusive Inclusive

Ocean El Faro Resort - All Inclusive Punta Cana

All-inclusive property Ocean El Faro Resort - All Inclusive

Ocean El Faro Resort - All Inclusive Punta Cana

Ocean El Faro All Inclusive

Ocean El Faro Resort - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Ocean El Faro Resort - All Inclusive?

Ocean El Faro Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ocean El Faro Resort - All Inclusive?

As of 9 May 2025, prices found for a 1-night stay for 2 adults at Ocean El Faro Resort - All Inclusive on 11 May 2025 start from NZ$786.99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ocean El Faro Resort - All Inclusive?

Yep, Ocean El Faro Resort - All Inclusive has a free self car park.

Are there any beaches close to Ocean El Faro Resort - All Inclusive?

The closest beach to Ocean El Faro Resort - All Inclusive is Bavaro Beach (23.7 km).

Is there a spa on site at Ocean El Faro Resort - All Inclusive?

Yep, there is an onsite spa at Ocean El Faro Resort - All Inclusive. It has a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does Ocean El Faro Resort - All Inclusive have a pool?

Yep, and guests recommend it! Ocean El Faro Resort - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Ocean El Faro Resort - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Ocean El Faro Resort - All Inclusive?

Ocean El Faro Resort - All Inclusive features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, Private jetted baths and hydromassage showerheads.

What makes Ocean El Faro Resort - All Inclusive a romantic place to stay?

A private beach and couples dining, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Ocean El Faro Resort - All Inclusive.

Is Ocean El Faro Resort - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free extra beds in the guestrooms, it's no surprise that Ocean El Faro Resort - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Ocean El Faro Resort - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Ocean El Faro Resort - All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is on offer daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Ocean El Faro Resort - All Inclusive?

No, Ocean El Faro Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Ocean El Faro Resort - All Inclusive?

Yep, they've got a beach bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Ocean El Faro Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Ocean El Faro Resort - All Inclusive?

No, only service animals are allowed.

Ocean El Faro Resort - All Inclusive Reviews

8.0

Very good

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Megalena

8 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great Food, Atmosphere, Amazing, Helpful and Friendly staff. Security is amazing! No Complaints and will return!

Stayed 4 nights in Feb 2025

10/10 Excellent

Ismail

Travelled with partner

6 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay was absolutely fantastic, and a huge part of that was thanks to Jose Miguel. No matter what we needed, he was always there to help, making sure our stay was as comfortable as possible. His kindness and professionalism truly stood out! Beyond the excellent service, the resort itself was beautiful—stunning beaches, great food, and plenty of activities to enjoy. The staff were always friendly and welcoming, making the whole experience even better. We can’t wait to come back!

8/10 Good

Sonya D, Paterson

5 Feb 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful property, great entertainment in the lobby but other than the 'concierge' & barpersons, the employees were unenthusiastic. The overly aggressive vendors were bullying guests. I notified them in advance that I was celebrating a birthday & my 25th wedding anniversary.. nothing was some done for me so I gave up & just made the best of it.

Stayed 3 nights in Jan 2025

6/10 Okay

Kateryna

Travelled with partner

5 Feb 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

The property is very beautiful and spacious. The food lacks flavor and is simply not delicious. The restaurants are worse than the buffet. And the service is just poor. They put dishes in front of you with a lightning speed because they were preplated earlier that day and sometimes it happens when you are still eating your previous dish. Overall you can finish your restaurant dining in 45 minutes max. Servers in the buffet section are rude. Travelled as a couple and sat down at a table for 4 in a mostly empty dining room (our table got taken by another guest while we were at the buffet), we immediately were told by a passing by server “it’s for 4 people, not 2”. Not all staff speaks English which results in misunderstandings between staff and guests during their bingo nights. If you are on the family side or adult side your fridge will not include liquor. There were stains on the linen and couch pillows in the room. TV didn’t work and took 2 days and several calls to the reception to get it fixed. We requested for the manager to come down to our room to point out the issues to which we were told we will have to come to the reception to file a complaint. Mind you when they want to get 22k from you for their “vacation club” they will drive you around on a cart. Staff asks you for opinions on the service and insists on reviews on google maps. When you are honest with them, they look annoyed and appalled by the fact that you are not giving them 10/10. Will not be back.

Stayed 7 nights in Jan 2025

10/10 Excellent

Nour Obeid Ahmed

Travelled with group

4 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My friend and I had an amazing 5-night stay at Ocean El Faro! The resort is beautiful, with lots of entertainment and activities to enjoy throughout the day. The food was fantastic with plenty of options to choose from, and everything was well-prepared. A special shoutout to our assistant, José Miguel Jiménez, who really made our stay stand out. He was incredibly helpful, always responding to messages quickly, and he made all our restaurant reservations for us. His punctuality and friendly demeanor made everything so much easier—5-star service from him for sure! Overall, we had a fantastic time, and we’ll definitely recommend Ocean El Faro to others. We can’t wait to come back!

Stayed 5 nights in Jan 2025

8/10 Good

Nicaury

Travelled with family and small children

4 Feb 2025

Liked: Cleanliness, staff & service

Me gusto y disfrute bastante la pisina, lo mas que me gusto fue el servicio de el mayor domo Jose excellence en todo los sentido, bien educado amable serviciar todo lo resovia en cuestion de segundo encantada

Stayed 3 nights in Jan 2025

8/10 Good

Deepika

4 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jan 2025

10/10 Excellent

Caleb Alan

3 Feb 2025

Liked: Cleanliness, staff & service, amenities

Honest review from a married couple who stayed on the El Beso side from 1/18-1/25 Service staff were very kind and helpful. We were especially grateful for Andrea, our housekeeping lady. Many reviews prior to our trip spoke poorly of the food, however, we really enjoyed the restaurants we tried.The app was very easy to use, WiFi was excellent, and making reservations was very easy. We enjoy getting a little dressed up for dinner even though it is not our norm. So, the dress codes were no problem for us, but we saw many that dressed more down than we did and they had no problem being allowed to dine. For breakfasts and lunches we enjoyed the large buffet on the main strip, Pez Dama (the El Beso buffet), and Ocean Burger on the El Faro side by the pools/lazy river. The buffets had lots of options and were fairly consistent from day to day. Other resorts we have tried often included specialty days. This one did not but what was offered was a good variety and good tasting. There are bars everywhere. Restrooms are also accessible almost everywhere. We had no trouble getting loungers by the pool or beach each day, but if you want one of the padded canopy loungers, go out early to claim one (like 6am or earlier). We would recommend this resort to others and would stay here again.

Stayed 7 nights in Jan 2025

6/10 Okay

Melissa Claire

Travelled with group

2 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

*WILL NOT ACCOMMODATE DISABILITIES* *FOOD ALLERGIES* and disabled guests would probably be better off at another resort. Almost none of the buffet food is labeled. When it is labeled it’s often incorrect. There is no one in the dining area willing to provide provide ingredients, there are no alternatives provided for vegetarian, gluten free, etc. There are not enough serving spoons (think 2 pairs of tongs for a whole spread of cold cuts and cheeses), so even if you find safe dishes, they are almost certainly cross contaminated. I have several autoimmune diseases, and I had a particularly bad night during my stay where I wasn’t able to go down for dinner. My friends attempted to bring back something for me to eat, explaining that I was sick in the room, and were told that was not allowed . No dinner for me. When it comes to food, this resort is really only for people with no allergies or health concerns, and able bodied enough to get to the restaurants, which can be a long walk from the room, depending on which building you’re in. On another note, for general travelers, ALL the bars besides the one on the far end of the resort in the lobby close at 6PM!!! Lol. There is “room service” which offers 5 options, all containing gluten. Room service will NOT bring you a mixed drink, only beer and wine (I can’t have either due to allergies), alternatives/flexibility will not be offered. Lived on pineapple D: I’m an RN and this was scary. Incredibly dangerous food safety practices.

Stayed 7 nights in Jan 2025

10/10 Excellent

Jenell

Travelled with group

2 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The lazy river was definitely the spot to be every day. And the lagoon at the beach was beautiful

Stayed 10 nights in Jan 2025

8/10 Good

Logan

Travelled with group

1 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort was great! We saw some very conflicting opinions before we went so we weren’t sure what to think. Resort is BEAUTIFUL. It is so photo worthy and stunning. There was never a boring moment here either. They have activities and entertainment all day long. The beach party and fire show was our favorite part. There is also no shortage of food. Buffet had a lot of options and there were many other restaurants to choose from. Our only complaint was that food was not super delicious. But it was all good and we stayed full anyways. The beach itself wasn’t too awesome due to strong waves and rocks. HOWEVER… the lagoon was amazing. Best part of the resort. Water was relatively calm and clear (and warm). We brought goggles and saw a sea turtle! It was amazing. The lagoon totally made up for the lack of beach area. We could’ve stayed there for hours. The pools were fantastic. Always had plenty of room and also had entertainment if we wanted it. Drinks and bars were fantastic! Frozen drinks were delicious and they could pretty much make you anything you wanted. Overall, staff was pretty good. Some not so much, but you get that everywhere! We had no issues with staff or they or anything. Everything was clean, fun, and we would consider coming back.

Stayed 6 nights in Jan 2025

10/10 Excellent

Al Emran

Travelled with partner

1 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Jan 2025

8/10 Good

Robert

1 Feb 2025

Liked: Cleanliness, property conditions & facilities

Overall this is a nice hotel. Pools are great, rooms are nice, lazy river is awesome, the gardens are gorgeous, landscaping is top notch, food is fantastic. Service at bars could be better. Quite slow, under staffed and often out of basic items like Soda water and mojito mix. The hotel says shuttle service is included - IT IS NOT INCLUDED if you book with Expedia. Had to pay for transportation both ways. Couldn’t get USD on site, no one would change my larger Dominican peso bills. The water is rough at this location, there is a small lagoon that is nice sandy and calm, however, it is no comparison to Bavaro beach. It is about 30 min from Punta Cana with nothing near by. Really enjoyed it, but likely a one time stay for those reasons.

Stayed 8 nights in Jan 2025

6/10 Okay

Elcia Francene

Travelled with family

31 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The property was very nice HOWEVER and this was so bad we actually had to make a complaint. The food was HORRIBLE! It is such a shame because the resort is beautiful and our stay was good for the need, but having bad food truly brings the value down dramatically. I am Vegan and I specifically stated this when booking and when I got to the resort, yet there were no options for me to eat. The majority of the time I was left very hungry and unsatisfied because of the make shift meal I had to try to create. The worst part, when I asked the chefs at the buffet and at the restaurants if they could make something for me, giving them the details of what you can make for vegans, they did not care or barely tried. We had to go to guest services to speak on this because at one point I was getting extremely hungry. Sadly if I wanted to ever return to this resort, I would have to decline due to lackluster meal options and lack of care from the cooking staff.

Stayed 3 nights in Jan 2025

2/10 Terrible

Luis

31 Jan 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Beds were comfortable , Bathroom was in need for MUCHO. maintenance. Staff was rude . Food wasn’t good . You go for Dominican Food In DR and it wasn’t bad . My mom can make better Mangu. ☹️

Stayed 4 nights in Jan 2025

6/10 Okay

Olga

Travelled with family and small children

30 Jan 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

The location is great with a beautiful beach, (though not allowed to use chairs there). Rooms are clean but outdated. service and food quality leave a lot to be desired. Very difficult to make reservations, or reach service representative assigned as no responds to calls, texts, or emails. Not available in person either and no one knows anything- the only answer is “tomorrow”. Was trying to celebrate a birthday but restaurant staff didn’t agree in all three places, one didn’t even have dessert at all. Poor selection of drinks too. Not quite what I expected.

Stayed 5 nights in Jan 2025

10/10 Excellent

Daisy

Travelled with partner

30 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

La seguridad el personal la comida exselente

Stayed 7 nights in Jan 2025

8/10 Good

Jillian

Travelled with family

29 Jan 2025

Liked: Property conditions & facilities

The rooms and beach was beautiful. They staff was ok, no warm welcome upon arrival. Besides breakfast the food was not very good. No flavor and poor service at the buffet. The service was better at the sit down restaurants, but the food was bland.

Stayed 7 nights in Jan 2025

6/10 Okay

Reed

29 Jan 2025

Liked: Cleanliness

Stayed 7 nights in Jan 2025

2/10 Terrible

Dana Ann

Travelled with family and small children

28 Jan 2025

Disliked: Cleanliness, staff & service, amenities

Garden ground floor room had broken sliding glass door that did not lock! Safety issue and it was not repaired or no offer for another room until the end of my stay. Plumbing was leaking all over room. Refrigerator did not work. TV broke. And blow dryer shot pieces of charred plastic in my eyes when it broke because it was so old. The manager offered a 25 minute massage for the inconvenience it was not acceptable it ruined what should have been a nice trip.

Stayed 5 nights in Jan 2025

10/10 Excellent

Andrea

27 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Dec 2024

10/10 Excellent

Jessica

Travelled with family

25 Jan 2025

Liked: Cleanliness, staff & service, amenities

Overall our stay was great. The staff is great. The cleanliness of the rooms is generally good and around the main areas. I would say the buildings have some hazardous in regards to general matenince. Our bathroom door was slowly falling off the hinges, tub plug was hard to use ect. Overall everything else was great. Side not they do not have Moscow mules which was super disappointing.

Stayed 5 nights in Jan 2025

2/10 Terrible

Melinda Rae

Travelled with family

24 Jan 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Hard to get coffee or water at the dining buffet, rooms weren't cleaned only towels changed out and beds maid but floors were dirty. Cats everywhere you go.

Stayed 5 nights in Jan 2025

8/10 Good

Tanya

24 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jan 2025

10/10 Excellent

Yovanny

23 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

La atención de Johanser fue excelente buen servicio

Stayed 3 nights in Jan 2025

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