6/10 Okay
Zachary
22 Mar 2025
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at the Palma Real was a great stay overall. The grounds and resort are beautiful and master swim up suite was wonderful to have. However, the downfalls were that I requested several times to have adjoining rooms with our children and this was not honored. Our children stayed across the pool from us and we were told the resort was full and rooms could not be changed even though the resort seemed empty. I also had to call 6 times in 6 hours before blankets and pillows were brought to our room in order to sleep on pull out, after repeatedly told they were on their way. We had a wonderful concierge Antonio who was excellent and was able to get reservations for us for every night. Other families in our party were not this lucky and had to worry every day of where they would eat due to no reservations. We also had wonderful service from Judy and Luis at swim up bar. The Ginger bar was excellent and best bar there. Overall we had a wonderful trip with family and friends but for price of what you pay would not return to this resort.
Zachary
Stayed 7 nights in Mar 2025