Hotel Riu Palace Punta Cana - All Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near Iberostar Golf Course

Photo gallery for Hotel Riu Palace Punta Cana - All Inclusive

Relax by the ocean-facing pool surrounded by sun loungers and umbrellas.
Relax in our spacious lobby with comfortable seating, polished floors, and large windows offering a view of the outside.
Relax in this serene space with a double bed, bathtub, and ceiling fan.
Relax in our spacious lobby with a central seating area, decorative ceiling, and lush greenery.
Relax by the pool surrounded by lounge chairs and umbrellas, with a clear view of the resort's classic architecture.

Popular amenities

  • Room service
  • Breakfast included
  • Bar
  • Gym

Explore the area

Map
Playa de Arena Gorda, Punta Cana, La Altagracia, 23000
  • Arena Gorda Beach
    ‪5 min walk‬
  • Iberostar Golf Course
    ‪4 min drive‬
  • Cana Bay Golf Club
    ‪8 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪26 min drive‬

Room options

Junior Suite, Ocean View (B2C-US)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Designer toiletries
  • Sleeps 2
  • 1 King Bed

Junior Suite (E)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed
Blackout curtains
Separate bedroom
Ceiling fan
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (C)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Designer toiletries
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (C)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
2 bedrooms
Ceiling fan
Private bathroom
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Junior Suite (C)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Designer toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite (Tropical View | C)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Designer toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite (Superior, L)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed
Blackout curtains
Separate bedroom
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C-US)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (B2C-US)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed
Blackout curtains
Separate bedroom
Ceiling fan
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed
Blackout curtains
Separate bedroom
Ceiling fan
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Tropical View, B2C-US)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Designer toiletries
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (B2C-CA)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
2 bedrooms
Ceiling fan
Private bathroom
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Junior Suite (B2C-CA)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Designer toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite (Tropical View | B2C-CA)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Designer toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite (B2C-CA)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Designer toiletries
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (L)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Designer toiletries
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (Superior, E)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Designer toiletries
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (L)

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed
Blackout curtains
Separate bedroom
Ceiling fan
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (U)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
2 bedrooms
Ceiling fan
Private bathroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

10.0 out of 10
Exceptional
(1 review)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Designer toiletries
  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

8.2 out of 10
Very good
(292 reviews)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed
Blackout curtains
Separate bedroom
Ceiling fan
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Tropical View, U)

8.8 out of 10
Excellent
(118 reviews)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Designer toiletries
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Designer toiletries
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (U)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Private bathroom
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

Suite (U)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Private bathroom
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
2 bedrooms
Ceiling fan
Private bathroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite (L)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

Room Superior

  • Sleeps 4
  • 2 Double Beds

Suite

  • Sleeps 2
  • 1 King Bed

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Suite Junior with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

About the area

Punta Cana

An all-inclusive stay in Punta Cana awaits you at Hotel Riu Palace Punta Cana - All Inclusive. Within just a 10-minute stroll, you'll find Arena Gorda Beach and Splash Water Park. Highlights at this beachfront property include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Renova Spa can include massages, body wraps and body scrubs along with hydrotherapy and mani/pedis. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 4 indoor tennis courts and free water park. Other amenities include a nightclub, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7 AM and 11 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Bávaro property include Iberostar Golf Course and Cocotal Golf and Country Club.

What's nearby

  • Arena Gorda Beach - 5 min walk - 0.5 km
  • Punta Blanca Golf Course - 13 min walk - 1.2 km
  • Iberostar Golf Course - 4 min drive - 2.2 km
  • Cana Bay Golf Club - 8 min drive - 3.9 km
  • Cortecito Beach - 9 min drive - 4.6 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 31 min drive

Restaurants

  • ‪Restaurante Colonial - ‬10 min walk
  • ‪Lobby Bar Fantasia - ‬7 min drive
  • ‪restaurante la isabela - ‬14 min walk
  • ‪Garden Grill - ‬7 min drive
  • ‪El Olivo Restaurant - ‬9 min drive

About this property

Hotel Riu Palace Punta Cana - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Iberostar Golf Course
Hotel Riu Palace Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Riu Palace Punta Cana - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

A children's pool, a nightclub, and a fitness centre are also featured at the family-friendly Hotel Riu Palace Punta Cana - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 4-star Punta Cana property.

  • 1 building
  • 676 guestrooms or units
  • 4 levels
  • 6 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Punta Cana - All Inclusive offers 676 accommodations with minibars and a safe. Rooms open to patios. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers. This Punta Cana property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

Renova Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy.

Languages

English, German, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 4 indoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Parasailing
  • Sauna
  • Scuba diving
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Punta Cana RIU
All Inclusive RIU Punta Cana
Palace RIU Punta Cana
Punta Cana Palace
Punta Cana Palace RIU
Punta Cana RIU
RIU All Inclusive Punta Cana
RIU Palace Punta Cana
RIU Palace Punta Cana All Inclusive
RIU Punta Cana Palace
RIU Palace Punta Cana All Inclusive All-inclusive property
RIU Punta Cana Inclusive incl
RIU Palace Punta Cana All Inclusive
Hotel Riu Palace Punta Cana - All Inclusive Punta Cana

Frequently asked questions

What is the cancellation policy at Hotel Riu Palace Punta Cana - All Inclusive?

Hotel Riu Palace Punta Cana - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Palace Punta Cana - All Inclusive?

Yep, Hotel Riu Palace Punta Cana - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Palace Punta Cana - All Inclusive?

Yep, Hotel Riu Palace Punta Cana - All Inclusive is a short 8-minute walk from Arena Gorda Beach. Fun beach activities include volleyball, scuba diving and windsurfing.

Is there a spa on site at Hotel Riu Palace Punta Cana - All Inclusive?

Yep, Renova Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Hotel Riu Palace Punta Cana - All Inclusive have a pool?

Yep, and guests love it! Hotel Riu Palace Punta Cana - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does Hotel Riu Palace Punta Cana - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Riu Palace Punta Cana - All Inclusive?

Hotel Riu Palace Punta Cana - All Inclusive features 3 outdoor pools, a full-service spa and a nightclub.

What makes Hotel Riu Palace Punta Cana - All Inclusive a romantic place to stay?

A hot tub and 24-hour room service, as well as rainfall showerheads and private patios in the guestrooms, help set the scene for a romantic weekend at Hotel Riu Palace Punta Cana - All Inclusive.

Is Hotel Riu Palace Punta Cana - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Hotel Riu Palace Punta Cana - All Inclusive is a hit with families.

Does Hotel Riu Palace Punta Cana - All Inclusive serve breakfast?

Yep, free buffet breakfast is on offer daily from 7 AM to 11 AM.

Is there a free airport shuttle available at Hotel Riu Palace Punta Cana - All Inclusive?

No, Hotel Riu Palace Punta Cana - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Palace Punta Cana - All Inclusive?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Palace Punta Cana - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Palace Punta Cana - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Hotel Riu Palace Punta Cana - All Inclusive?

There is a golf course next to Hotel Riu Palace Punta Cana - All Inclusive.

Hotel Riu Palace Punta Cana - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1174 out of 2232 reviews
Rating 8 - Good. 540 out of 2232 reviews
Rating 6 - Okay. 300 out of 2232 reviews
Rating 4 - Poor. 99 out of 2232 reviews
Rating 2 - Terrible. 119 out of 2232 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cassania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the parties and the entertainment, shared RIU Properties, 24 hour spotts bar.
Stayed 4 nights in Apr 2025

6/10 Okay

Marcello

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The food was disappointing, and the room had visible mold. Despite bringing it to their attention, no action was taken to resolve the issue. I will not stay here again with my family.
Stayed 6 nights in Feb 2025

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Marie Filiamise Esther

Liked: Cleanliness, staff & service, property conditions & facilities
It’s just spectacular love it
Stayed 2 nights in Apr 2025

4/10 Poor

Gerardo

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room's light connectors didn't work, only one, and it had a water leak which was annoying the whole stay. I notified the staff when I arrived, but they never fixed it, and the service from the staff was very bad.
Stayed 4 nights in Apr 2025

4/10 Poor

Guy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room I saw online and paid for, is not what they gave me, even after hours of back and forth with staff. I showed my reservation and what they showed online, which was very different from what they actually gave me.
Stayed 3 nights in Apr 2025

10/10 Excellent

Talisa

Stayed 3 nights in Feb 2025

10/10 Excellent

Scarlett Guzman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services with the staff was perfect.
Stayed 4 nights in Apr 2025

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property,
Stayed 7 nights in Apr 2025

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had a nice time, entertainment is very uplifting. I was not impressed with the food. All restaurants have the same style of menu. Premade apps and only 2 choices of menu. The buffet felt like a mass production of food. I been to at least 12 resorts in Dominican Republic i would give Riu a 31/2z
Stayed 4 nights in Apr 2025

10/10 Excellent

Maurice

Liked: Cleanliness
Stayed 4 nights in Mar 2025

2/10 Terrible

Margarita

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor on all levels
Stayed 7 nights in Apr 2025

10/10 Excellent

Gediminas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Nafi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, best hotel!
Stayed 6 nights in Apr 2025

10/10 Excellent

Yosria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at the Riu report. Staff was very helpful and kind. Rooms were clean and stocked. Food was great. Completely satisfied!
Stayed 5 nights in Apr 2025

6/10 Okay

Lyudmyla

Stayed 7 nights in Apr 2025

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

2/10 Terrible

Yousef

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service
I found a cockroach in my room as soon as I walked in. They had to change my room. Food was not good either.
Stayed 4 nights in Apr 2025

10/10 Excellent

Diogenes, ISLANDIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, all amenities are excellent and safe.
Stayed 4 nights in Dec 2024

10/10 Excellent

jamie

Stayed 7 nights in Apr 2025

10/10 Excellent

Nicolette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly.
Stayed 4 nights in Apr 2025

2/10 Terrible

Sachin D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

4/10 Poor

Elizabeth

Liked: Cleanliness, staff & service
Stayed 8 nights in Apr 2025

6/10 Okay

Pedro Alberto Trejo

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
My room had a lot of issues, since the first day I arrived there were a lot of mosquitoes flying around and I had to get rid of them. Also there were cockroaches in the bathroom and walking around in the room, this was super disgusting. Even though, I read this on the reviews before, I didn't think it was going to happen to me. Also I had 2 bad experiences in the restaurants during dinner and breakfast time, clearly the staff is not well-trained to deal with customer service appropriately. During dinner time, my entree took a lot of time (around 30 minutes) and the servers told me that there was an issue with the gas line but I think they didn't put through my order and then they brought the dessert first (clearly they weren't communicating each other) and then for the breakfast time I went by myself to have breakfast and I went to get something to complement it and when I came back to the table my breakfast was gone! They told me that it was a matter of how to set the utensils on the plate, and that way they know that someone hasn't finished eating. They got me another omelette but I think the way they are trained is not the correct one, the place wasn't even busy at all to make the decision of just dump my food in less than 2 minutes that I was away from my table. It was a bittersweet experience but definitely there is room to improve many processes in terms of customer service staff training.

8/10 Good

Jennifer L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Excellent service! The only negative feedback I have is that the beds are very uncomfortable and sometimes the dishes were not the cleanest. Overall great experience.
Stayed 7 nights in Apr 2025