Hotel Riu Republica - Adults only - All Inclusive

Property class: 4

Photo gallery for Hotel Riu Republica - Adults only - All Inclusive

Minibar, in-room safe, blackout curtains, iron/ironing board
Creator video
Free daily buffet breakfast
Outdoor pool, pool umbrellas, pool loungers
8 bars/lounges, 3 swim-up bars

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa pool
  • All-inclusive
  • Free Wi-Fi
The current price is NZ$427
includes taxes & fees
27 May - 28 May

Explore the area

View map
Playa Arena Gorda, Punta Cana, 23000
  • Place, Cana Bay Golf Club
    ‪13 min walk‬
  • Place, Arena Gorda Beach
    ‪13 min drive‬
  • Place, Bavaro Beach
    ‪29 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪32 min drive‬

Room options

Room Standard with Garden View

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • Sleeps 3

Double Room, Courtyard View (E)

8.0 out of 10
Very good
(2 reviews)
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (E)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Triple Room (L)

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Family Room, 2 Bedrooms (L)

  • 79 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds, 1 Single Sofa Bed and 1 King Bed

Double Room, Partial Ocean View (L)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (U)

  • 79 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds, 1 Single Sofa Bed and 1 King Bed

Double Room (Tropical View, U)

7.6 out of 10
Good
(308 reviews)
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (U)

7.6 out of 10
Good
(38 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Triple Room (U)

7.4 out of 10
Good
(26 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Double Room, Courtyard View (L)

8.0 out of 10
Very good
(3 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (U)

7.6 out of 10
Good
(429 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (E)

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Room, 2 Bedrooms (B2C-US)

  • 79 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Double Room (Tropical View, B2C-US)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Double Room, Partial Ocean View (B2C-US)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Triple Room (B2C-US)

  • 42 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Double Room (B2C-US)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room with Sea View

  • 35 sq m
  • Sleeps 2

Suite (U)

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (U)

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room (L)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Double Room, Ocean View (L)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (U)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (E)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Double Room (C)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (Tropical View - C)

  • 35 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (C)

  • 35 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (C)

  • 35 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Triple Room (C)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Family Room, 2 Bedrooms (C)

  • 79 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds, 1 King Bed and 1 Single Sofa Bed

Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Suite (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Suite, Jetted Tub, Ocean View (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room (Tropical View, B2C-CA)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (B2C-CA)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-CA)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Triple Room (B2C-CA)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Family Room, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds, 1 King Bed and 1 Single Sofa Bed

Family Room, 2 Bedrooms (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Triple Room (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room with View

  • 35 sq m
  • Sleeps 3

Double Room with Partial Sea View

  • 35 sq m
  • Sleeps 2

Triple Room

  • 43 sq m
  • Sleeps 3

Family Room -6 guests-

  • 79 sq m
  • Sleeps 6

About the area

Punta Cana

An all-inclusive stay in Punta Cana awaits you at Hotel Riu Republica - Adults only - All Inclusive. You'll be within a 10-minute walk of Cana Bay Golf Club and 2.6 km (1.6 mi) from Arena Gorda Beach. Highlights at this beachfront property include 9 restaurants, 8 bars/lounges and a free water park. .A day of pampering can include massages, body treatments and mani/pedis. The buffet restaurant, La Altagracia, serves Regional cuisine and is open for breakfast, lunch and dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and nightclub. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. Each morning free buffet breakfast is offered between 7 AM and 11 AM. .Within a 15-minute drive of this 4-property class Bávaro property, attractions include Iberostar Golf Course and Cocotal Golf and Country Club.

What's nearby

  • Cana Bay Golf Club - 13 min walk - 1.1 km
  • Cocotal Golf and Country Club - 12 min drive - 11.6 km
  • Arena Gorda Beach - 13 min drive - 7.9 km
  • Los Corales Beach - 21 min drive - 14.2 km
  • Bavaro Beach - 29 min drive - 17.9 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 25 min drive

Restaurants

  • ‪La Altagracia - ‬16 min drive
  • ‪Tarantela - ‬12 min drive
  • ‪Mangu - ‬1 min walk
  • ‪Quisqueya - ‬16 min drive
  • ‪Sports Bar - ‬15 min drive

About this property

Hotel Riu Republica - Adults only - All Inclusive

Hotel Riu Republica - Adults only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Republica - Adults only - All Inclusive offers its guests a complimentary water park, a waterslide, and an outdoor pool. There are 9 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

A health club, a nightclub, and a hot tub are also featured at Hotel Riu Republica - Adults only - All Inclusive.

Smoking is allowed in designated areas at this Art Deco Punta Cana property.

  • 1382 guestrooms or units
  • 4 levels
  • 3 buildings
  • 9 dining venues
  • 3 swim-up bars
  • 8 bars or lounges
  • Built in 2016
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Hotel Riu Republica - Adults only - All Inclusive offers 1382 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include body treatments and manicures and pedicures.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 3 swim-up bars
  • 8 bars/lounges
  • 9 restaurants
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kaori
  • La Altagracia
  • Quisqueya
  • Tarantella

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Bicycle storage
  • Bicycles
  • Billiards/pool table
  • Fitness classes
  • Free water park
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 3 buildings
  • 4 floors
  • Art Deco architecture
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Republica - Adults only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Republica Adults All Inclusive Hotel Punta Cana
Riu Republica Adults All Inclusive Hotel
Riu Republica Adults All Inclusive-Opening June 2016 Hotel
Riu Republica Adults All Inclusive-Opening June 2016 Punta Cana
Riu Republica Adults All Inclusive-Opening June 2016
Riu Republica Adults All Inclusive Punta Cana
Riu Republica Adults All Inclusive
Riu Republica Adults only All Inclusive Opening June 2016
Riu Republica Adults only All Inclusive
Riu Republica Adults All Inclusive All-inclusive property
Riu Republica Adults Inclusiv
Riu Republica Adults only All Inclusive
Hotel Riu Republica - Adults only - All Inclusive Punta Cana

Frequently asked questions

What is the cancellation policy at Hotel Riu Republica - Adults only - All Inclusive?

Hotel Riu Republica - Adults only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Riu Republica - Adults only - All Inclusive?

As of 28 Apr 2026, prices found for a 1-night stay for 2 adults at Hotel Riu Republica - Adults only - All Inclusive on 27 May 2026 start from NZ$427, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Riu Republica - Adults only - All Inclusive?

The closest beach to Hotel Riu Republica - Adults only - All Inclusive is Bavaro Beach (12.8 km).

Is there a spa on site at Hotel Riu Republica - Adults only - All Inclusive?

There's no onsite spa, but this property does offer services like body treatments.

Does Hotel Riu Republica - Adults only - All Inclusive have a pool?

Yep, and guests recommend it! Hotel Riu Republica - Adults only - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Hotel Riu Republica - Adults only - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Riu Republica - Adults only - All Inclusive?

Hotel Riu Republica - Adults only - All Inclusive features a nightclub, a health club and an outdoor pool.

What makes Hotel Riu Republica - Adults only - All Inclusive a romantic place to stay?

1 hot tub, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Riu Republica - Adults only - All Inclusive.

Is Hotel Riu Republica - Adults only - All Inclusive family-friendly?

No, Hotel Riu Republica - Adults only - All Inclusive is an adults-only property.

Does Hotel Riu Republica - Adults only - All Inclusive serve breakfast?

Yeah, complimentary buffet breakfast is on offer daily between 7 AM and 11 AM.

Is there a free airport shuttle available at Hotel Riu Republica - Adults only - All Inclusive?

No, Hotel Riu Republica - Adults only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Republica - Adults only - All Inclusive?

Yep, you can grab a meal at Hotel Riu Republica - Adults only - All Inclusive's onsite restaurant that serves Regional cuisine.

What time are check-in & check-out at Hotel Riu Republica - Adults only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Republica - Adults only - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Riu Republica - Adults only - All Inclusive?

There is a golf course next to Hotel Riu Republica - Adults only - All Inclusive.

Hotel Riu Republica - Adults only - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 2135 out of 5717 reviews
Rating 8 - Good. 1225 out of 5717 reviews
Rating 6 - Okay. 1007 out of 5717 reviews
Rating 4 - Poor. 584 out of 5717 reviews
Rating 2 - Terrible. 766 out of 5717 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Lynette, MILWAUKEE

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst trip I ever took in my life it was my birthday I cried the whole trip the first day I waited on my black car to show up there was never a black car I got in a truck that was regularly that broke down on the highway second of all I get to my room the room had a leak from the ceiling the walls was wet the floors was wet they changed the room the second room someone had been sleeping in the bed the room was dirty the third room there was cockroaches on the wall the room was filthy the food was nasty it was the worst birthday trip ever took in my whole entire life my whole trip was a disaster
Stayed 4 nights in Jan 2026

6/10 Okay

Patrick

Room was nice . Had a few really good staff member's that I really enjoyed junior , and Duonis . Food was alright. Breakfast was always out when i showed up early . No seats 3 mornings in a row, waitress was super rude to me when I was directed by another waitress to an open table she made me get up and goto a dirty table . So i ate in my room a couple mornings. The buffet was okay but some of the food was tasteless , not seasoned. Spanish food was the only food that stood out as being very good. Ocean spot was really nice . Not much of a drinker but seems the high light for this hotel is everyone getting drunk all the time .
Stayed 7 nights in Jan 2026

4/10 Poor

Hector

Liked: Cleanliness, amenities, property conditions & facilities
The Room the i picked it was not the one I was giving by the hotel the shower was leaking water to the room
Stayed 5 nights in Jan 2026

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Decent room, nice bathroom. More of a party vibe than we were looking for but the beach has a lot of room and chairs as well as palm trees if you're looking for more low key vacation time.
Stayed 5 nights in Jan 2026

6/10 Okay

Ervin

Stayed 7 nights in Jan 2026

6/10 Okay

Samantha deGroot

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Everything
Stayed 6 nights in Jan 2026

4/10 Poor

Tanora

Travelled with partner
We picked Riu Republica by mistake when booking intending to go with our regular RIU Palace when we visit countries but decided to stick with it just to see how it was. The hotel aesthetics was cute and similar to Riu Palace, however the customer service was very subpar. Upon arriving I have no washcloths and after requesting washcloths to wash it took over 2 hours, I even went to customer service to ask if they can just give me some because I didn’t need anyone to bring it to the room but I unfortunately couldn’t get any and had to wait to someone finally make it to the room. All the 3 to 4 ice machines in the building i stayed in was not in order and when I asked where should I get ice from I was told to go to the bar which was a walk from my room and building. On the second day my hot/warm water stop working and took hours to come back on. Some restaurant staff were very rude and not welcoming especially American country which is the one of the only places open the latest to get something to eat from and due to no room service available on the resort you try to atleast make it there to grab a bite if you been out all day doing excursions and enjoying DR but be prepared to be met with attitude and if you are of a certain demographic your experience is definitely different. Would I visit DR again?,yes but I would not go with RIU Republica again.
Stayed 3 nights in Jan 2026

2/10 Terrible

Maya D

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
From the moment I got there everything was terrible . My friends ceiling was leaking in her room she reported it and all they did was wipe the floor, ceiling was not fixed at all. Then I go to my room only to find out my door doesn’t lock, I report it and it takes them a day and a half to fix my lock so in that time I wasn’t staying in my room I was sleeping in my friends room. When I finally go to my room since the lock is fixed the shower doesn’t work. I try to call the front desk and no one answers I called multiple days multiple times no one would answer . So anyways I report my shower doesn’t work they keep saying someone going to fix it mind you this is only day two NO ONE CAME TO FIX MY SHOWER UNTIL SUNDAY AFTERNOON / NIGHT BETWEEN 2pm -7pm . So after multiple days of reporting to the front desk , calling front desk they get it the shower fixed only the night before I leave which is completely ridiculous. Paid to much money to have a door that doesn’t lock and no shower . Some of the staff was rude and not well informed. Rooms weren’t super clean like you can tell housekeeping don be wanting to clean up every room good . Other guest said they were checked into a room with dirty sheets , mold , no sheets on the bed at all . For this place to be so expensive it should have better quality rooms , better quality liquor! Cause that liquor was cheap too ! Sheets on the bed made thin even though they got the rooms super cold. Honestly I’d give this place a 0/5 if I could .
Stayed 4 nights in Jan 2026

2/10 Terrible

Aulegra

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Staff is very prejudice towards Black women. Too many encounters of staff not serving us drinks when seated at the buffet, bartenders were also taking other peoples orders over us. Hotel was dirty, bathroom had black mold, ac did not work, phones in the room did not work, even after room change, elevators did not work and guest had to use stairs to 4th floor rooms. Had to go to the lobby to request towels and bell boy service and no one ever showed up! There were roaches in the main bar area next to the pink lobby. The Steakhouse reservation system is a joke, no one can ever make a reservation to be seated even when showing up after 5:30p each day. The events and things to do on the resort was nice, but I’d never stay here or recommend anyone to stay here. I will be sending further complaints to corporate regarding my horrible experience.
Stayed 4 nights in Jan 2026

2/10 Terrible

Kenya

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The room’s air conditioning did not work. The property dismissed and minimized the issue, repeatedly deflecting responsibility and offering no meaningful assistance. This resulted in an uncomfortable stay that should have been easily avoidable. Beyond the AC failure, the room quality itself was poor. The space smelled strongly of mildew, the showers were worn down, and the overall condition felt neglected. Cleanliness, maintenance, and upkeep were well below acceptable standards. A rating of 5/10 is generous. The only positive aspect of the stay was the restaurant staff, who were 10/10 — professional, attentive, and genuinely kind. The lack of accountability and basic customer service regarding the room conditions made the experience unacceptable. This property is not recommended.
Stayed 4 nights in Jan 2026

10/10 Excellent

Philbert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room
Stayed 8 nights in Dec 2025

4/10 Poor

Chareese

Travelled with family
Disliked: Cleanliness
My overall experience with this resort was not the best. Once i arrived and checked into the resort, there was not much help provided with locating my room. A map was given out with number but that was no help. The staff didnt know either, and by it being one of the biggest reports i expected a better customer service experience. My room had bugs(roaches) in it. The food at the snack bar never stayed refreshed. The sandwiches and hamburgers provided was hard, the chips was stale and the cheese was dried out for the chips, and the food was cold. The restaurants close at 10 and nothing else is open except the snack bar which was not welcoming. This resort is okay, but i would not return for a 2nd time.
Stayed 3 nights in Jan 2026

8/10 Good

Jace

Stayed 5 nights in Dec 2025

10/10 Excellent

Andre

Liked: Cleanliness, amenities, property conditions & facilities
Very nice Environment
Stayed 4 nights in Jan 2026

4/10 Poor

Delroy

Liked: Staff & service
Disliked: Property conditions & facilities
Great staff made the trip worth while and also affordability. We had to repeatedly ask for our rooms to be cleaned and the food was below average even the at the specialty restaurants. We slipped multiple meals because we felt sick after. The Italian place was by far the best dining service we had. Night life (Pacha) needed more variety in terms of music selection but they hosted a beach party that was lovely. Again, the place is decent for the price.
Stayed 5 nights in Jan 2026

4/10 Poor

Domenique F

Disliked: Cleanliness
1st night no air. Asked 3 times for it to be fixed. Staff didnt seem to care.phone didnt work in room so had to keep walking up fro.t with issues. Mosquitoes in room. Resort had nothing tk.tey and fight off Mosquitoes. Couple fightj g next.dooe kicking in theie door, banging on walls. Couldnt call security cuz phone didnt work. Staff said domt worey about phone use app.app wouldnt let u put in request at night.couldnt find tv remote. The next day room was finally changed air worked but key vontinued ro deactivate about 3 times. Had to keep going to front desk for new key. Food was.t tne best at buffer. Rice hard feom being under heat lamp to long. Resort was fun to party thats it.
Stayed 3 nights in Jan 2026

10/10 Excellent

LaTonya

Liked: Cleanliness, amenities, property conditions & facilities
Very Lovely Place
Stayed 3 nights in Jan 2026

6/10 Okay

Jameshia

Travelled with group
Disliked: Cleanliness
Stayed 3 nights in Jan 2026

10/10 Excellent

Kelli

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had the best time during our stay at the RIU, the whole resort was very clean, the food was great everyone was super friendly and went out of their way to make our stay the best it could be. The resort has lots of great swimming pools 3 with swim up bars a fantastic beach and 24/7 food, drink and entertainment. We loved the entertainment we have stayed at resorts before and the resort is dead after 7 and we were bored NOT at the RIU we loved it!!! Will definitely be back and will recommend to all our family and friends
Stayed 6 nights in Jan 2026

2/10 Terrible

Donald Anderson

Stayed 5 nights in Jan 2026

10/10 Excellent

JULIAN IGNACIO RODRIGUEZ

Stayed 9 nights in Dec 2025

6/10 Okay

Maya

Stayed 5 nights in Jan 2026

10/10 Excellent

Lenis

Stayed 3 nights in Jan 2026

10/10 Excellent

Maria Rosa

Liked: Cleanliness, property conditions & facilities
I loved too
Stayed 7 nights in Jan 2026

10/10 Excellent

ANTONY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel