Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
Luxury property on the beach, with outdoor pool

Photo gallery for Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

Relax by the pool surrounded by lounge chairs and umbrellas, with a soothing water feature and serene views.
Creator video
Enjoy meals with ocean views at this beachside dining area, featuring wicker furniture and attentive service.
Enjoy al fresco dining in a serene beachfront setting, surrounded by palm trees and a modern building.
Romantic beachside wedding setup with a gazebo, white chairs, and floral arrangements, overlooking the ocean and palm trees.

Popular amenities

  • Bar
  • Breakfast included
  • Hot tub
The current price is NZ$493
includes taxes & fees
24 Aug - 25 Aug

Explore the area

Map
Highway Macao Playa Arena Gorda, Punta Cana, La Altagracia, 23000
  • Punta Blanca Golf Course
    ‪11 min walk‬
  • Arena Gorda Beach
    ‪14 min walk‬
  • Iberostar Golf Course
    ‪6 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

Room options

Luxury Chairman Two Bedroom Suite Swim Out Diamond Club

Highlights

Balcony or patio
Garden
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
2 bedrooms
  • 294 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Luxury Presidential One Bedroom Suite

8.6 out of 10
Excellent
(29 reviews)

Highlights

Balcony or patio
Garden
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
  • 115 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Chairman Three Bedroom Suite Swim Out Diamond Club

Highlights

Balcony or patio
Garden
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
3 bedrooms
  • 350 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed OR 2 Queen Beds, 2 King Beds and 1 Double Sofa Bed

Luxury Chairman Four Bedroom Suite Swim Out Diamond Club

Highlights

Balcony or patio
Garden
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
  • 406 sq m
  • Ocean view
  • Sleeps 12
  • 2 King Beds, 4 Queen Beds and 2 Double Sofa Beds

Luxury Family Suite

8.4 out of 10
Very good
(91 reviews)

Highlights

Balcony or patio
Garden
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
  • 63 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View

8.8 out of 10
Excellent
(35 reviews)

Highlights

Balcony or patio
Garden
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Chairman Four Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony or patio
Garden
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
  • 406 sq m
  • Ocean view
  • Sleeps 12
  • 4 Queen Beds, 2 King Beds and 2 Double Sofa Beds

Luxury Junior Suite

8.8 out of 10
Excellent
(209 reviews)

Highlights

Balcony or patio
Garden
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Diamond Club

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Garden
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
  • 56 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Swim Out Diamond Club

8.0 out of 10
Very good
(11 reviews)

Highlights

Balcony or patio
Garden
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

9.0 out of 10
Wonderful
(172 reviews)

Highlights

Balcony or patio
Garden
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View Diamond Club

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Balcony or patio
Garden
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Balcony or patio
Garden
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
  • 171 sq m
  • Resort view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 3 Double Sofa Beds

Luxury Presidential One Bedroom Suite Diamond Club

Highlights

Balcony or patio
Garden
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
  • 115 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

8.0 out of 10
Very good
(6 reviews)

Highlights

Balcony or patio
Garden
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Chairman Three Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony or patio
Garden
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
  • 350 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed OR 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Garden
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
  • 294 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Luxury Presidential Two Bedroom Suite Diamond Club

Highlights

Balcony or patio
Garden
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
  • 171 sq m
  • Resort view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino. You'll be 1.5 km (0.9 mi) from Arena Gorda Beach and 2.5 km (1.6 mi) from Punta Blanca Golf Course. Highlights at this all-inclusive property include 11 restaurants, 9 bars/lounges and a full-service spa. .A relaxing visit to The Royal Spa can include deep-tissue massages, hot stone massages and facials along with access to the sauna and hot tub. The property's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site water park and outdoor swimming pool. Plus you'll find a casino, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 6:30 AM and 10:30 AM. There's also the convenience of free valet parking. .Sights within a 10-minute drive of this 4.5-property class Bávaro property include Cocotal Golf and Country Club and Iberostar Golf Course.

What's nearby

  • Punta Blanca Golf Course - 11 min walk - 0.9 km
  • Arena Gorda Beach - 14 min walk - 1.2 km
  • Cana Bay Golf Club - 6 min drive - 2.1 km
  • Iberostar Golf Course - 6 min drive - 3.1 km
  • Macao Beach - 15 min drive - 14.3 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 24 min drive

Restaurants

  • ‪Lobby Bar Fantasia - ‬8 min drive
  • ‪Chill Bar - ‬10 min walk
  • ‪Trattoria Grazie - ‬7 min walk
  • ‪Lobby Bar - ‬6 min walk
  • ‪Dips Pool Bar - ‬8 min walk

About this property

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

Luxury property on the beach, with outdoor pool
Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino such as a water park (surcharge) and a lazy river.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking and valet parking are available.

This 4.5-star Punta Cana property is smoke free.

  • 730 guestrooms or units
  • 4 levels
  • 9 buildings
  • 11 dining venues
  • 9 bars or lounges
  • Built in 2017
  • Buffet breakfast (free)
  • Casino
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino offers 730 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. This individually decorated accommodation has separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 11 restaurants
  • 9 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 3 gaming tables
  • 5 slot machines
  • Beach yoga
  • Billiards/pool table
  • Casino (452 square foot of space)
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Lazy river
  • Outdoor pool
  • Parasailing
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Volleyball
  • Water park

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Low-height electrical sockets in bathroom
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 9 buildings
  • Banquet hall
  • Built in 2017
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Assured Holidays Protocol (Blue Diamond Resorts)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Assured Holidays Protocol (Blue Diamond Resorts) guidelines.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Property is also known as

Royalton Bavaro Resort All Inclusive Punta Cana
Royalton Bavaro Resort All Inclusive
Royalton Bavaro All Inclusive
Royalton Bavaro Resort & Spa - All Inclusive Punta Cana
Royalton Bavaro Resort Spa All Inclusive
Royalton Bavaro All Inclusive Punta Cana
Royalton Bavaro All Inclusive
Royalton Bavaro Resort Spa All Inclusive
Royalton Bavaro Resort Casino All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

As of 31 Jul 2025, prices found for a 1-night stay for 2 adults at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino on 24 Aug 2025 start from NZ$493.26, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Yep, Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino has a free self car park and free valet parking.

Are there any beaches close to Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Yep, Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino is a short 18-minute walk from Arena Gorda Beach. Fun beach activities include yoga, snorkelling and scuba diving.

Is there a spa on site at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Yep, The Royal Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as Swedish massages.

Does Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino have a pool?

Yep, and guests love it! Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding, 24-hour room service and private yards.

What makes Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino a romantic place to stay?

1 hot tub and free beach cabanas, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino.

Is Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino is a hit with families.

Does Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino serve breakfast?

Yep, free buffet brekkie is on offer daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

No, Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Yep, they've got a poolside bar and 11 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

No, pets are not allowed.

Is there a golf course on site at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

There isn't one on site, but Cana Bay Golf Club is a short 17-minute walk away.

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1021 out of 1981 reviews
Rating 8 - Good. 401 out of 1981 reviews
Rating 6 - Okay. 250 out of 1981 reviews
Rating 4 - Poor. 119 out of 1981 reviews
Rating 2 - Terrible. 190 out of 1981 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey Philip

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
.
Stayed 6 nights in Apr 2025

6/10 Okay

Sulay

Travelled with partner
Liked: Cleanliness
Rooms need update. Need better food in restaurant
Stayed 5 nights in Apr 2025

10/10 Excellent

Just

Stayed 3 nights in Apr 2025

6/10 Okay

Reta

Travelled with family and small children
Liked: Staff & service, amenities
The Expedia Rep made this trip a great experience for us. He helped us with room issues and was very quick to response and fix them. He also made us dinner reservations which we loved. We were a family of 4 (with two little kids) and the kids pool and lazy river were our favourite spots. Food was plentiful and lots of options.
Stayed 6 nights in Apr 2025

8/10 Good

Yuriy O

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall good resort
Stayed 5 nights in Apr 2025

10/10 Excellent

Cody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are wonderful and the grounds are well kept
Stayed 4 nights in Apr 2025

8/10 Good

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous time. Most of the male staff went above and beyond. The female staff was hit or miss. The food was very good with a nice selection daily. I feel the resort would benefit by training the staff better in the hospitality industry. Overall, we had a great time.
Stayed 8 nights in Apr 2025

6/10 Okay

Sudka

Travelled with partner
Disliked: Staff & service
I liked the coffee shop did not like the customer service, it took us over two hours to check in and hotel gave us a room that was less that what we paid for, it took us another few hours to straitened the situation. Hotel staff can definitely use some additional training for customer service
Stayed 7 nights in Apr 2025

8/10 Good

Emma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The only person who made our experience great is Adoni, he helped with reservations and was always available for questions. He made sure we got what we needed. However, property needs a lot of improvements. Our shower was broken, we found medication from the previous guests in the room . The steam room at the spa was not working and other staff wasn’t helpful.
Stayed 4 nights in Apr 2025

4/10 Poor

Kelly

Stayed 3 nights in Apr 2025

8/10 Good

Mandie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

mariela, bronx

8/10 Good

Christine Doris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back from a week long trip with 8 people. All in all we had a fabulous time. The room was more than adequate. We did need to get bedding for the pullout couch late at night, but because of our Expedia rep, Adoni, we got what we needed within about 15 minutes and the kids were able to go to sleep. Adoni was the MOST HELPFUL AND KIND PERSON! He was able to get dining reservations every time we asked and worked with me until I was happy! For those that did not book through Expedia, they experienced very difficult times getting restaurant reservations. We did not have to worry about that because Adoni helped us every night! We texted back-and-forth using WhatsApp, which was so convenient. He even made my birthday dinner incredibly special by arranging for a beautiful cake and a sparkler! I cannot say enough wonderful things about this man. I would give the food about three out of five stars. Rio and Gratzi were our favorite. The buffet for breakfast was great as well. We also had a great time at the Teppanyaki. The pools were amazing, the bar staff were always so happy to see you. My favorite was the lazy river! Such a great trip!
Stayed 7 nights in Apr 2025

10/10 Excellent

Armaan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2025

10/10 Excellent

Tigran Araevich

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stalin was amazing
Stayed 4 nights in Apr 2025

8/10 Good

Melissa

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This property was beautiful, but the staff were very slow to check-in/check-out, and took a very long time to complete tasks, get food, etc. Our room was alright, but some of our travel companions had rooms that were flooding or leaking water from the ceiling and it took the resort over 3 hours to find a replacement room. I also had to wait over 12 hours to get my bracelet/room key recoded to access my room as nobody was available at the front desk or guest services. Adoni, our Expedia concierge, was helpful in getting us dinner reservations and ensuring we had a good stay, although the reservation system was not overly effective.
Stayed 4 nights in Apr 2025

8/10 Good

Christian John

Liked: Cleanliness, property conditions & facilities
Watch out with the staff.
Stayed 5 nights in Apr 2025

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adoni was an outstanding concierge, and Maribel provided exceptional housekeeping service. They truly made my stay a 10/10 experience! I highly recommend this place.
Stayed 7 nights in Apr 2025

2/10 Terrible

Megan

Travelled with family
Disliked: Amenities
Do not stay here, or if you do refuse to leave a credit card on file for their ‘hold’. At check in they asked us for a $200 hold on our credit card to be returned at check out. We did not damage, lose, or charge anything during our stay. We were a quiet family who caused no problems. After check out the $200 charge was reversed and a new $440 charge appeared with no explanation. I tried to contact the hotel and they kept referring me to wrote to an email and would not tell me what the charge was for. The email never responded 3 months later. I finally had someone I know who works at the hotel look into the charge and he said it was for two lost room bracelets. The room bracelets were cut off our wrist at checkout! I’m still trying to have this disputed with my credit card company. The rooms, food, beach, and service were fine. Just fine. For the quality of the resort you can spend your money elsewhere which hopefully won’t try and rip you off.
Stayed 6 nights in Feb 2025

8/10 Good

Dana

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Cons: -check in took a while -Was initially difficult to get dinner reservations since we were not a part of Diamond Club - some bathrooms were very dirty or not working around the pools -rooms were very nice but some areas need some TLC - buffets need some work PROS: - Estalin, our Expedia Concierge really made our trip! Initially we were unable to get reservations for dinner, but Estalin helped us out, was very easy to communicate with all week, was quick to respond to any questions or concerns we had! -Estalin even went above and beyond for 2 different people in our large group - 1 was celebrating a birthday and another couple an anniversary, and he had their room decorated and special surprises at dinner or in their room! It was very appreciated and showed his attention to detail - dinners were good- but favs were appetizers at Oceanside, dinner at Zen Tempenyaki, Rio Brazilian Steakhouse ! - servers at all restaurants and all the bartenders were extremely friendly! - kids and adults loved the lazy river!!! The slides looked small but people of all ages were enjoying them on repeat! Bring your own floats if you want them, you can even bring a ball to throw around - Alberto was also helpful with dinners and getting us into the waterpark next door! Definitely go with tempered expectations as service could be slow as my biggest complaint (but I have found that with other fancy hotels in Punta Cana as well), but it is very family friendly!
Stayed 6 nights in Apr 2025

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Minghui, Oak Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
Our assistant adoni was very helpful!
Stayed 4 nights in Apr 2025

10/10 Excellent

Arielle Cheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, food could be better; rooms were great, and house keeping was great
Stayed 6 nights in Apr 2025

10/10 Excellent

Emily

Stayed 5 nights in Apr 2025

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to wait in line to get registered, then we had to wait in line again to get our rooms assigned. I had to wait another 1 1/2 hrs because my room was not ready. When I got in my room, it was very moldy and musty smelling. Then to ceiling started leaking. I requested another room as I was not going to stay in a flooded room. That was difficult as they did not want me to change rooms. I finally got another room, but didn't get to supper till almost 10 PM. Adoni, our concierge was amazing!. The rest of our trip was okay. They pushed and promised the world to get us to talk to the people selling memberships. We did but did not buy. Then nobody talked to us, and we never received to items promised to us for going to the talk. We were only there for four days for a wedding, and the first two days were wasted on the flooded room, and the membership deal.
Stayed 4 nights in Apr 2025