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Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property

Photo gallery for Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

Property amenity
Property video
9 bars/lounges, poolside bar
Restaurant
Outdoor pool, pool cabanas (surcharge), pool umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa pool
  • Breakfast included
  • Parking included
The current price is NZ$744
includes taxes & fees
13 Apr - 14 Apr

Explore the area

View map
Highway Macao Playa Arena Gorda, Punta Cana, La Altagracia, 23000
  • Place, Punta Blanca Golf Course
    ‪11 min walk‬
  • Place, Arena Gorda Beach
    ‪14 min walk‬
  • Place, Splash Water Park
    ‪18 min walk‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪44 min drive‬

Room options

View all photos for Luxury Chairman Three Bedroom Suite Swim Out Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Chairman Three Bedroom Suite Swim Out Diamond Club

  • Ocean view
  • 350 sq m
  • Sleeps 10
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed OR 2 Queen Beds, 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Swim Out Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Chairman Two Bedroom Suite Swim Out Diamond Club

  • Ocean view
  • 294 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Luxury Presidential One Bedroom Suite

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential One Bedroom Suite

8.4 out of 10
Very good
(41 reviews)
  • Resort view
  • 115 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 294 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury Presidential Two Bedroom Suite Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential Two Bedroom Suite Diamond Club

  • Resort view
  • 171 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

View all photos for Luxury Junior Suite Ocean View Diamond Club

Beach/ocean view

Luxury Junior Suite Ocean View Diamond Club

8.6 out of 10
Excellent
(8 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman Three Bedroom Suite Ocean Front Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Chairman Three Bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 350 sq m
  • Sleeps 10
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed OR 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential Two Bedroom Suite

9.4 out of 10
Exceptional
(10 reviews)
  • Resort view
  • 171 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 3 Double Sofa Beds

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential One Bedroom Suite Diamond Club

  • Resort view
  • 115 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite Swim Out

9.0 out of 10
Wonderful
(211 reviews)
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Family Suite Ocean View Diamond Club

9.6 out of 10
Exceptional
(14 reviews)
  • Ocean view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Diamond Club

Beach/ocean view

Luxury Junior Suite Diamond Club

9.4 out of 10
Exceptional
(3 reviews)
  • Resort view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite Swim Out Diamond Club

8.2 out of 10
Very good
(12 reviews)
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman Four Bedroom Suite Ocean Front Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Chairman Four Bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 406 sq m
  • Sleeps 12
  • 4 Queen Beds, 2 King Beds and 2 Double Sofa Beds

View all photos for Luxury Junior Suite

Beach/ocean view

Luxury Junior Suite

8.8 out of 10
Excellent
(261 reviews)
  • Garden view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Family Suite

Premium bedding, minibar, in-room safe, individually decorated

Luxury Family Suite

8.4 out of 10
Very good
(116 reviews)
  • Resort view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Beach/ocean view

Luxury Junior Suite Ocean View

8.8 out of 10
Excellent
(38 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman Four Bedroom Suite Swim Out Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Chairman Four Bedroom Suite Swim Out Diamond Club

  • Ocean view
  • 406 sq m
  • Sleeps 12
  • 2 King Beds, 4 Queen Beds and 2 Double Sofa Beds

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino. You'll be 1.5 km (0.9 mi) from Arena Gorda Beach and 2.5 km (1.6 mi) from Punta Blanca Golf Course. Highlights at this all-inclusive property include 11 restaurants, 9 bars/lounges and a full-service spa. .A relaxing visit to The Royal Spa can include deep-tissue massages, hot stone massages and facials along with access to the sauna and hot tub. The property's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site water park and outdoor swimming pool. Plus you'll find a casino, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 6:30 AM and 10:30 AM. There's also the convenience of free valet parking. .Sights within a 10-minute drive of this 4.5-property class Bávaro property include Cocotal Golf and Country Club and Iberostar Golf Course.

What's nearby

  • Punta Blanca Golf Course - 11 min walk - 0.9 km
  • Arena Gorda Beach - 14 min walk - 1.2 km
  • Splash Water Park - 18 min walk - 1.6 km
  • Cana Bay Golf Club - 6 min drive - 2.1 km
  • Bavaro Beach - 26 min drive - 12.9 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 24 min drive

Restaurants

  • ‪Scoops - ‬4 min walk
  • ‪Trattoria Grazie - ‬7 min walk
  • ‪Caney Buffet - ‬8 min drive
  • ‪Bar Ambar Hotel Lobby - ‬9 min drive
  • ‪Selections Buffet - ‬17 min walk

About this property

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino such as a water park (surcharge) and a lazy river.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking and valet parking are available.

This 4.5-star Punta Cana property is smoke free.

  • 730 guestrooms or units
  • 4 levels
  • 9 buildings
  • 11 dining venues
  • 9 bars or lounges
  • Built in 2017
  • Buffet breakfast (free)
  • Casino
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino offers 730 accommodations with minibars and a safe. Rooms open to balconies or patios. This individually decorated accommodation has separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

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  • Breakfast included
  • All-inclusive
3.7 out of 5, Good, 1,579 reviews
The price is NZ$532
includes taxes & fees
12 Apr - 13 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 11 restaurants
  • 9 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 3 gaming tables
  • 5 slot machines
  • Beach yoga
  • Billiards/pool table
  • Casino (452 square foot of space)
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Lazy river
  • Outdoor pool
  • Parasailing
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Volleyball
  • Water park

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Low-height electrical sockets in bathroom
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 9 buildings
  • Banquet hall
  • Built in 2017
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Assured Holidays Protocol (Blue Diamond Resorts)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Assured Holidays Protocol (Blue Diamond Resorts) guidelines.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Property is also known as

Royalton Bavaro Resort All Inclusive Punta Cana
Royalton Bavaro Resort All Inclusive
Royalton Bavaro All Inclusive
Royalton Bavaro Resort & Spa - All Inclusive Punta Cana
Royalton Bavaro Resort Spa All Inclusive
Royalton Bavaro All Inclusive Punta Cana
Royalton Bavaro All Inclusive
Royalton Bavaro Resort Spa All Inclusive
Royalton Bavaro Resort Casino All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

As of 20 Mar 2026, prices found for a 1-night stay for 2 adults at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino on 13 Apr 2026 start from NZ$744, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Yep, Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino has a free self car park and free valet parking.

Are there any beaches close to Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Yep, Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino is a short 18-minute walk from Arena Gorda Beach. Fun beach activities include yoga, snorkelling and scuba diving.

Is there a spa on site at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Yep, The Royal Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as deep-tissue massages.

Does Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino have a pool?

Yep, and guests love it! Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding, 24-hour room service and private yards.

What makes Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino a romantic place to stay?

1 hot tub and free beach cabanas, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino.

Is Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino is a hit with families.

Does Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino serve breakfast?

Yep, free buffet brekkie is on offer daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

No, Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Yep, they've got a poolside bar and 11 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

No, pets are not allowed.

Is there a golf course on site at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

There isn't one on site, but Cana Bay Golf Club is a short 17-minute walk away.

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1345 out of 2588 reviews
Rating 8 - Good. 482 out of 2588 reviews
Rating 6 - Okay. 334 out of 2588 reviews
Rating 4 - Poor. 169 out of 2588 reviews
Rating 2 - Terrible. 258 out of 2588 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Roseline

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The staff are top notch! They wounded me with love all the way! I enjoyed my stay overall! Just the bathroom needs remodeling and the pest control service needs to be done everyday. Gave a 4 star because of the insect i saw in the room but other than that, everything was good! Also, please improve on the quality of the alcohol, they appear to be watered down. The food was average. Some days it is flavored well and some days it is not Joel, miguel, ria, carlos, adoni were super amazing!! Thank you for making our stay a memorable one!
Stayed 7 nights in Dec 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was everything that we expected
Stayed 4 nights in Dec 2025

8/10 Good

Abby

Liked: Staff & service
nice
Stayed 5 nights in Dec 2025

6/10 Okay

Hadi

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Good variety of food. Nice restaurants. But a lot of flies and cockroaches even on buffet table and seats. For the population there should be two buffets open lunch and dinner. Food beside lazy river was garbage with lots of flies on all the food. Gave nothing at the room like chips, etc. Needs some renovations. Staff specially at bars always want money. No good drinks and juices were prepared from before and not fresh.
Stayed 7 nights in Dec 2025

10/10 Excellent

Stanley

Stayed 2 nights in Oct 2025

10/10 Excellent

Mariana Jardinez

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall I give this property a 9 out of 10.
Stayed 4 nights in Dec 2025

6/10 Okay

Yvette

Disliked: Cleanliness
The rooms needed deep cleaning, and the hotel itself looked like it could use a refresh. The food was okay and selections were good. The outdoor pools were nice
Stayed 3 nights in Dec 2025

6/10 Okay

Amy

Stayed 6 nights in Nov 2025

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Dec 2025

10/10 Excellent

Tonya

Travelled with group
Liked: Cleanliness, property conditions & facilities
I had a wonderful experience for my 50th birthday! Carlos Alberto, showed out by surprising me with birthday decorations when I arrived back in my room. I even had a birthday cake and champagne. I took so many pictures and videos from my experience. Thank you a lot, Carlos for letting me have the birthday experience I always wanted. I will make sure to let all my family and friends know who you are and that you will take good care of them during their stay. Thank you to the head manager in charge of the buffet department. He really took care of me also. Top-notch service. Making sure I had reservations in line and was happy about my food selection. The Steak Restaurant sang happy birthday to me and everybody eating joined in. The Hotel stayed clean. The people were super nice. Thanks a lot!
Stayed 4 nights in Dec 2025

8/10 Good

James, Ottawa

Stayed 13 nights in Dec 2025

10/10 Excellent

glomari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2025

10/10 Excellent

José

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel, especially the staff. The food was very good and the swim-up rooms were lovely and comfortable.
Stayed 3 nights in Sep 2025

2/10 Terrible

Jaye

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
To start off with this review I MUST report the horrible experience I had on the very first moments on the property. Upon arrival I found out that there was yet no room available for me until one became available. Even after my reservation being made 4 months in advance. 2 hrs after my Sister and Brother in Law were finally checked into a room while I was provided with a room number and asked to wait while the room was prepared for me. There were many more of these instances throughout our 4 nights five days there. The beach was very nice. Very clean and lots of things going on. And the property was nice as well but my housekeeper only hanged my bath mat and cleaned the sink area and made up my bed when everyday. I have allergies and the dust that has been in the room was evident. Also, there was a steamer for your clothes provided but mine did not work. The water would drip out of it which cause non instant flow of steam enough to work properly. Of course I called the front desk and informed them that I was in need of another steamer as soon as possible. That was on my second day. Upon check out I still had not received one. My last complaint was the women in the souvenir shop were kinda rude to us when questions were asked. Two of the restaurants we ate in had us waiting for over an half an hour and once for 45 minutes. Even for the appetizers and starters. There were also some very good restaurants I must iterate.
Stayed 4 nights in Dec 2025

10/10 Excellent

florentino

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 7 nights in Dec 2025

10/10 Excellent

Laquita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Service top tier! Jose best concierge. Something going on at the resort every day
Stayed 4 nights in Oct 2025

4/10 Poor

ATA UR RAHIM

Travelled with family and small children
Liked: Property conditions & facilities
Facility was nice and room were spacious. Staff is helpful. The check in was horrendous. We checked in around 1:30 pm and check in time was 3:00 pm but did not get room keys until 4 pm. There was also a used bandage lying at the check in counter. Food was average. Rio Brazilian steak is the only stand out food. However, over there, they were handling meat without wearing gloves as shown in the picture. The biggest disappointment was Resorts agents who are lurking around and luring people into special breakfast trap, which is a regular breakfast. However they try to hustle you in buying their prime travelers membership. We bought it in hassle and canceled it next day. In the process, we end up paying 995$ cancellation fees. In short, would not go back there again.
Bandage at check in counter
Meat being handled without gloves
Stayed 8 nights in Nov 2025

10/10 Excellent

Lourden

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was everything. Room clean the food was amazing. The gym was perfect way to wake before breakfast and the beach.
Stayed 4 nights in Nov 2025

10/10 Excellent

jason

Liked: Cleanliness, amenities, property conditions & facilities
Great place as all royalties are no complaints
Stayed 7 nights in Oct 2025

10/10 Excellent

Brandi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was great! It was beautiful. The concierge Adoni decorated my room for my husband birthday!!! Anthony the Butler got his birthday cake, delicious!! In the Diamond Club they treat you like you matter. The food in the Diamond Club Lounge was NOT good though. A kiss to the Pastry Chefs ..Every cake was soooo moist and delicious, just SUPERB.
Stayed 3 nights in Dec 2025

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The grounds were clean!! The pools were clean!! The bar tenders were mostly friendly and attentive. Room service was great!! The restaurants were all good. The main buffets were mediocre but did the trick. Communication was amazing. We had a concierge through Expedia names Andoni who went above and beyond to make this a stressful trip. He made all of our reservations for meals and arranged transportation to go downtown. We had a really hard time getting coffee for our room but the coffee shop was great!!! It felt safe and inviting for all of us!!!
Stayed 7 nights in Dec 2025

8/10 Good

johnny

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was good some little stains and one of our lounge chairs had bird poop all over it but overall clean and comfortable. The resort itself was great. Pools were clean and accommodations were met. Staff was friendly I guess my only complaint was the selection of food some days were not tasty or were made improperly and tasted stale but I guess that’s apart of free ammenities. Overall our stay was enjoyable and the kids had lots of fun!
Stayed 4 nights in Dec 2025

10/10 Excellent

AMANDA

Stayed 1 night in Dec 2025

10/10 Excellent

Everett, Woodbridge

Liked: Cleanliness, amenities, property conditions & facilities
Great Resort!
Stayed 4 nights in Nov 2025

10/10 Excellent

John K

Travelled with partner
Liked: Amenities, property conditions & facilities
Yes everything was perfect food was so great and lots of varieties
Stayed 7 nights in Nov 2025