Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
Luxury property on the beach, with outdoor pool

Photo gallery for Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

Outdoor pool, pool cabanas (surcharge), pool umbrellas
Creator video
Banquet hall
Restaurant
9 bars/lounges, poolside bar

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • All-inclusive
  • Room service
The current price is NZ$376
includes taxes & fees
28 Sept - 29 Sept

Explore the area

View map
Highway Macao Playa Arena Gorda, Punta Cana, La Altagracia, 23000
  • Punta Blanca Golf Course
    ‪11 min walk‬
  • Arena Gorda Beach
    ‪14 min walk‬
  • Iberostar Golf Course
    ‪6 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

Room options

Luxury Chairman Two Bedroom Suite Swim Out Diamond Club

Highlights

Garden
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
2 bedrooms
  • 294 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Luxury Presidential One Bedroom Suite

8.4 out of 10
Very good
(30 reviews)

Highlights

Garden
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 115 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Chairman Three Bedroom Suite Swim Out Diamond Club

Highlights

Garden
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
3 bedrooms
  • 350 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed OR 2 Queen Beds, 2 King Beds and 1 Double Sofa Bed

Luxury Chairman Four Bedroom Suite Swim Out Diamond Club

Highlights

Garden
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 406 sq m
  • Ocean view
  • Sleeps 12
  • 2 King Beds, 4 Queen Beds and 2 Double Sofa Beds

Luxury Family Suite

8.4 out of 10
Very good
(96 reviews)

Highlights

Garden
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 63 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View

8.8 out of 10
Excellent
(36 reviews)

Highlights

Garden
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Chairman Four Bedroom Suite Ocean Front Diamond Club

Highlights

Garden
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 406 sq m
  • Ocean view
  • Sleeps 12
  • 4 Queen Beds, 2 King Beds and 2 Double Sofa Beds

Luxury Junior Suite

8.8 out of 10
Excellent
(222 reviews)

Highlights

Garden
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Diamond Club

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Garden
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 56 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Swim Out Diamond Club

8.0 out of 10
Very good
(11 reviews)

Highlights

Garden
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

9.0 out of 10
Wonderful
(183 reviews)

Highlights

Garden
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View Diamond Club

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Garden
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Garden
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 171 sq m
  • Resort view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 3 Double Sofa Beds

Luxury Presidential One Bedroom Suite Diamond Club

Highlights

Garden
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 115 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

8.0 out of 10
Very good
(6 reviews)

Highlights

Garden
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Chairman Three Bedroom Suite Ocean Front Diamond Club

Highlights

Garden
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 350 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed OR 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 294 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Luxury Presidential Two Bedroom Suite Diamond Club

Highlights

Garden
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 171 sq m
  • Resort view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino. You'll be 1.5 km (0.9 mi) from Arena Gorda Beach and 2.5 km (1.6 mi) from Punta Blanca Golf Course. Highlights at this all-inclusive property include 11 restaurants, 9 bars/lounges and a full-service spa. .A relaxing visit to The Royal Spa can include deep-tissue massages, hot stone massages and facials along with access to the sauna and hot tub. The property's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site water park and outdoor swimming pool. Plus you'll find a casino, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 6:30 AM and 10:30 AM. There's also the convenience of free valet parking. .Sights within a 10-minute drive of this 4.5-property class Bávaro property include Cocotal Golf and Country Club and Iberostar Golf Course.

What's nearby

  • Punta Blanca Golf Course - 11 min walk - 0.9 km
  • Arena Gorda Beach - 14 min walk - 1.2 km
  • Cana Bay Golf Club - 6 min drive - 2.1 km
  • Iberostar Golf Course - 6 min drive - 3.1 km
  • Macao Beach - 15 min drive - 14.3 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 24 min drive

Restaurants

  • ‪Mikado - ‬7 min drive
  • ‪Selections Buffet - ‬17 min walk
  • ‪Maiko - ‬7 min drive
  • ‪Trattoria Grazie - ‬7 min walk
  • ‪Sports Bar At Ambar - ‬9 min drive

About this property

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

Luxury property on the beach, with outdoor pool
Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino such as a water park (surcharge) and a lazy river.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking and valet parking are available.

This 4.5-star Punta Cana property is smoke free.

  • 730 guestrooms or units
  • 4 levels
  • 9 buildings
  • 11 dining venues
  • 9 bars or lounges
  • Built in 2017
  • Buffet breakfast (free)
  • Casino
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino offers 730 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. This individually decorated accommodation has separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 11 restaurants
  • 9 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 3 gaming tables
  • 5 slot machines
  • Beach yoga
  • Billiards/pool table
  • Casino (452 square foot of space)
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Lazy river
  • Outdoor pool
  • Parasailing
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Volleyball
  • Water park

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Low-height electrical sockets in bathroom
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 9 buildings
  • Banquet hall
  • Built in 2017
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Assured Holidays Protocol (Blue Diamond Resorts)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Assured Holidays Protocol (Blue Diamond Resorts) guidelines.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Property is also known as

Royalton Bavaro Resort All Inclusive Punta Cana
Royalton Bavaro Resort All Inclusive
Royalton Bavaro All Inclusive
Royalton Bavaro Resort & Spa - All Inclusive Punta Cana
Royalton Bavaro Resort Spa All Inclusive
Royalton Bavaro All Inclusive Punta Cana
Royalton Bavaro All Inclusive
Royalton Bavaro Resort Spa All Inclusive
Royalton Bavaro Resort Casino All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

As of 15 Sept 2025, prices found for a 1-night stay for 2 adults at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino on 28 Sept 2025 start from NZ$376.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Yep, Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino has a free self car park and free valet parking.

Are there any beaches close to Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Yep, Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino is a short 18-minute walk from Arena Gorda Beach. Fun beach activities include yoga, snorkelling and scuba diving.

Is there a spa on site at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Yep, The Royal Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as deep-tissue massages.

Does Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino have a pool?

Yep, and guests love it! Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding, 24-hour room service and private yards.

What makes Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino a romantic place to stay?

1 hot tub and free beach cabanas, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino.

Is Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino is a hit with families.

Does Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino serve breakfast?

Yep, free buffet brekkie is on offer daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

No, Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Yep, they've got a poolside bar and 11 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

No, pets are not allowed.

Is there a golf course on site at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

There isn't one on site, but Cana Bay Golf Club is a short 17-minute walk away.

Reviews

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino Reviews

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 1116 out of 2166 reviews
Rating 8 - Good. 427 out of 2166 reviews
Rating 6 - Okay. 278 out of 2166 reviews
Rating 4 - Poor. 132 out of 2166 reviews
Rating 2 - Terrible. 213 out of 2166 reviews

Reviews

4/10 Poor

Madeline

Travelled with family
Disliked: Amenities
When we requested certain items, the staff said they would bring them immediately, but they never did. We asked four times for the same thing and even spoke with a supervisor, yet nothing was resolved. The food was also very disappointing. Overall, the experience did not meet our expectations.
Stayed 3 nights in Jun 2025

10/10 Excellent

Raysa Yazuri Villanueva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Rene

Stayed 6 nights in Jun 2025

6/10 Okay

Liusmila

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
El hotel está aceptable pero no califica ni está acorde al precio pagado, el servicio y la atención en el bufet pésimo hay que caminar demasiado para todo las habitaciones algunas están en mal estado y el entretenimiento nocturno apenas existe después de las 10 de la noche nada más q hacer
Stayed 6 nights in Jun 2025

10/10 Excellent

Jomar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Estalin was amazing
Stayed 3 nights in Jun 2025

6/10 Okay

Abdiqadir

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They could improve on customer service, too many staff and none could be of help
Stayed 4 nights in Jun 2025

8/10 Good

ledif

Stayed 3 nights in Jun 2025

4/10 Poor

Bianca

Travelled with group
Disliked: Amenities, property conditions & facilities
The room was not clean when we arrived, and although I called for housekeeping, no one ever came. A hair dryer was also never delivered as requested. Additionally, we had to walk long distances because the golf cart service was never available.”
Stayed 3 nights in Jun 2025

4/10 Poor

Anthony

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Close to the food
Stayed 3 nights in Jun 2025

2/10 Terrible

Jania

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible check in. Someone was trying to sell me prime deals . Got to the resort at 1:20, and didn’t get my eo until 4pm.
Stayed 3 nights in Jun 2025

2/10 Terrible

Prabesh

Travelled with partner
Disliked: Cleanliness, amenities
Customer service sucked. Had to wait hours to get basic requests fulfilled. Even then, it wasn’t, made multiple phone calls to follow up on the requests. The food wasn’t as good. Hyped up alot of restaurants but couldn’t get reservations to any. Will not be coming back to this propert!
Stayed 5 nights in Jun 2025

10/10 Excellent

milka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto la Estadia en el Hotel . Todos muy amables. Los ninos lo dirfrutaron mucho especialmente el Lazy river. 10/10
Stayed 5 nights in Jun 2025

10/10 Excellent

Isabel Teresita Nunez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 para el hotel , muy buena atencion . El personal de expidia pendiente de las reservas , en fin , recomendado

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness
This was a like, not a love for us. We wanted lots of options to keep our 13 year old interested, but the “teen club” is a pay per play pool table & air hockey table under a palaba. The lazy river was nice but had to buy tubes from the gift shop because the resorts were all “saved” or deflated. The services was hit or miss, even in the diamond club. Went to both buffets (diamond & regular) 3-4 times and only got drink service once. Got a side eye when I made my own mimosa at the waiters stand but it had been 20 min. Lots of big families, group trips, graduation trips, so more of a party scene than our family of 3. It was sea weed season so had to go to the resort next door to be able to swim. Seaweed wasn’t as bad there. Reservation dinner restaurants were pretty good. Spent most of our time at the Diamond pool. It was quiet and relaxing and the swim up bartenders gave great service.
Stayed 5 nights in May 2025

10/10 Excellent

Kayla

Stayed 5 nights in Jun 2025

4/10 Poor

Lisandra

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Una experiencia un poco mala en todos los sentidos. Desde que llegamos, la experiencia ha sido decepcionante. El personal ha sido poco desorganizado, la atención al cliente deja mucho que desear, y no muestran interés real en resolver los problemas. Las instalaciones están en mal estado: falta mantenimiento, la limpieza deficiente y varias áreas del hotel claramente descuidadas.La propiedad tiene muy mal mantenimiento en general, esta como para cerrar el hotel y remodelar todo, todas las paredes estan sucias. Los restaurantes la espera para la comida es horrible, en el restaurante italiano despues de 1 hora y media de esperando por la comida nos levantamos y nos fuimos ya que la comida nunca llego. Horrible!! No hay suficiente personal para ayudarte con las bebidas, la espera para todo es demasiado tiempo. Nos vamos con una gran decepción y sin ganas de volver. Este hotel está muy lejos de lo que promete ser. No lo recomiento en lo absoluto. La unica atencion buena que recibimos fue la del concierge que desde el primer momento nos ayudo con la limpieza de la habitacion que nos la entregaron sucia y tambien nos ayudo con todas las reservas de los restaurantes muy agradecidos con el. Lo demas todo mal.
Stayed 7 nights in Jun 2025

6/10 Okay

Carmen

Travelled with family
It was pretty, all the rooms are so far from pool, beach and lobby. Being constantly hounded by locals for money or tips was too much. Every reservation we made was messed up in the system. They were accommodating but had to wait to be worked in for dinner and massages. No air in any restaurants makes it hard to enjoy meals.
Stayed 3 nights in Jun 2025

8/10 Good

Subrena

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

6/10 Okay

Daniela

Service was okay.
Stayed 5 nights in May 2025

2/10 Terrible

Felipe

Disliked: Amenities
Terrible has to go true 3 different rooms because they were on bad conditions and the restaurants are so warm they did not had air conditioning anywhere. Terrible
Stayed 6 nights in Jun 2025

10/10 Excellent

Jorge

Stayed 6 nights in Jun 2025

2/10 Terrible

Sabrina

Stayed 7 nights in May 2025

6/10 Okay

Meghan

Travelled with family
Liked: Amenities, property conditions & facilities
At an all inclusive resort, I don’t expect to tip for every little thing. This was disappointing. I also felt that the top Diamond Club guests were given priorities on chairs, reservations, etc. the average person coming to the resort is at a serious disadvantage.
Stayed 5 nights in Jun 2025

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great. I loved the shows and the amenities. The lazy river was fantastic. The food offerings were limited, also dealing with restaurant reservations.the room was large and spacious. Our room was missing hot water. The staff were all friendly and kind. Otherwise the hotel was beautiful. Check in is slow and tedious. I would stay here again despite these hiccups.
Stayed 4 nights in May 2025

2/10 Terrible

Lismary Elizabet Alvarez

Stayed 8 nights in May 2025