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Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only

4.5 star property
Adults-only beachfront property with outdoor pool

Photo gallery for Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only

Outdoor pool, pool loungers
Creator video
7 restaurants, breakfast, lunch, dinner served; international cuisine
Outdoor pool, pool loungers
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Laundry
The current price is NZ$375
includes taxes & fees
9 July - 10 July

Explore the area

Map
Highway Macao Uvero Alto Beach, Punta Cana, La Altagracia, 23000
  • Sirenis Aquagames Water Park
    ‪11 min drive‬
  • Macao Beach
    ‪14 min drive‬
  • Cana Bay Golf Club
    ‪23 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪43 min drive‬

Room options

View all photos for Luxury Junior Suite Swim Out Diamond Club

View from room

Luxury Junior Suite Swim Out Diamond Club

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 51 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite

Luxury Junior Suite

Luxury Junior Suite

7.2 out of 10
Good
(11 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite Ocean View Diamond Club

8.0 out of 10
Very good
(13 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Luxury Room

Luxury Room

Luxury Room

7.8 out of 10
Good
(83 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 31 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Presidential Ocean Front Swim Out One Bedroom Suite Diamond Club

Flat-screen TV, iPod dock, pay films

Luxury Presidential Ocean Front Swim Out One Bedroom Suite Diamond Club

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
  • 121 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Presidential Ocean Front Terrace One Bedroom Suite Diamond Club

Flat-screen TV, iPod dock, pay films

Luxury Presidential Ocean Front Terrace One Bedroom Suite Diamond Club

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
  • 121 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Luxury Presidential One Bedroom Suite Diamond Club

Luxury Presidential One Bedroom Suite Diamond Club

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Mansion

The Mansion | Living room

The Mansion

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 99 sq m
  • Sleeps 12
  • 5 King Beds and 2 Queen Beds

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only. You'll be 8.7 km (5.4 mi) from Macao Beach and 18.4 km (11.4 mi) from Arena Gorda Beach. Highlights at this all-inclusive property include 7 restaurants, 3 bars/lounges and a full-service spa. .A relaxing day at Royal Spa can include massages, facials and body treatments along with hydrotherapy and mani/pedis. The buffet restaurant, Elements, serves international cuisine and is open for breakfast, lunch and dinner. At the property's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach and enjoy the on-site outdoor swimming pool, nightclub and gym. Other amenities include free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free valet parking. .Within a 30-minute drive of this 4.5-property class Uvero Alto property, attractions include Sirenis Aquagames Water Park and Cana Bay Golf Club.

What's nearby

  • Sirenis Aquagames Water Park - 11 min drive - 4.5 km
  • Macao Beach - 14 min drive - 10.2 km
  • Cana Bay Golf Club - 23 min drive - 17.3 km
  • Iberostar Golf Course - 24 min drive - 21.5 km
  • Arena Gorda Beach - 29 min drive - 20.3 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 35 min drive

Restaurants

  • ‪Beach Club El Faro - ‬8 min drive
  • ‪Sports Bar - ‬7 min drive
  • ‪Carnival - ‬19 min walk
  • ‪Spoon - ‬5 min drive
  • ‪Wink - ‬5 min drive

About this property

Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only

Adults-only beachfront property with outdoor pool
Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only offers its guests a full-service spa, an outdoor pool, and a sauna. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

A nightclub, a fitness centre, and spa services are also featured at the luxury Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only. Self parking and valet parking are free.

Smoking is allowed in designated areas at this Art Deco Punta Cana property.

  • 320 guestrooms or units
  • 4 levels
  • 9 buildings
  • 7 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • Built in 2014
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • On-site shopping
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only offers 320 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, bathrobes and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and hairdryers can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Royal Spa. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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The price is NZ$648
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 3 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Elements
  • Hunter Steakhouse
  • Pescari
  • Tandori
  • Vespa

Things to do

  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor pool
  • Sauna
  • Shopping
  • Tennis
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • 9 buildings
  • Art Deco architecture
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Assured Holidays Protocol (Blue Diamond Resorts)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Assured Holidays Protocol (Blue Diamond Resorts) guidelines.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

CHIC Royalton Resorts Adults All Inclusive Hotel Punta Cana
CHIC Royalton Resorts Adults All Inclusive Hotel
CHIC Royalton Resorts Adults All Inclusive Punta Cana
CHIC Royalton s Adults Inclus
CHIC Royalton Resorts Adults Punta Cana
CHIC Royalton Resorts Adults
CHIC Royalton Resorts Adults All Inclusive Punta Cana
CHIC by Royalton Resorts - Adults Only, All Inclusive Punta Cana
CHIC Royalton Resorts Adults All Inclusive
CHIC by Royalton Resorts Adults Only All Inclusive
CHIC by Royalton Resorts Adults Only All Inclusive
Royalton CHIC Punta Cana Adults only All Inclusive.
Royalton CHIC Punta Cana Resort Spa Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

As of 24 Jun 2025, prices found for a 1-night stay for 2 adults at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only on 9 Jul 2025 start from NZ$375.33, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Yep, Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only has a free self car park and free valet parking.

Are there any beaches close to Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

The closest beach to Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only is Bavaro Beach (25.1 km).

Is there a spa on site at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Yep, Royal Spa is available for guests. You'll enjoy heaps of services like facials and body treatments.

Does Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only have a pool?

Yep, and guests recommend it! Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only features a full-service spa, a nightclub and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only a romantic place to stay?

Al fresco dining and 24-hour room service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only.

Is Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only family-friendly?

No, Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only is an adults-only property.

Does Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only serve breakfast?

Sure does, complimentary buffet brekkie is on offer daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

No, Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

No, pets are not allowed.

Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 442 out of 1006 reviews
Rating 8 - Good. 210 out of 1006 reviews
Rating 6 - Okay. 159 out of 1006 reviews
Rating 4 - Poor. 94 out of 1006 reviews
Rating 2 - Terrible. 101 out of 1006 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

2/10 Terrible

Nasha

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book at this hotel rooms was very dirty ran out of food in swim area one pool was dirty
Stayed 3 nights in Mar 2025

8/10 Good

Frank De

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience of having everything close was exciting as to the pool the beach the food facilities. The concierge service with Jean and Cesar are first class as well as the in room cleanliness but the bathrooms around the pool area would need to be cleaned more often. The entertainment and the bar service was excellent. The thing I did not like was when they tried to push that time sharing or whatever you call it.when you get in the office everyone is nice they shake your hand and are being very friendly but after several attempts to sell you and you don’t buy it they get up and leave without even shaking your hand it was very disrespectful and the worst part is I was actually considering to buy it. All that said yes I would come back to Royalton but there is no way I would go to one of those time share meeting again.
Stayed 7 nights in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice resort but room set up is unique
Stayed 5 nights in Feb 2025

10/10 Excellent

Cassidy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Mar 2025

10/10 Excellent

Belkys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really good
Stayed 2 nights in Mar 2025

8/10 Good

Valencia

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s not a party resort like some may expect but it was definitely a beautiful resort and we had a wonderful time. We loved it
Stayed 4 nights in Mar 2025

6/10 Okay

Angiela

Stayed 5 nights in Mar 2025

6/10 Okay

Christopher

Stayed 7 nights in Feb 2025

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Omar is the best butler. If it weren’t him our stay wouldn’t have been nearly as enjoyable. The food quality was not what is was on our last visit in 2019. We will not return due to the food quality.

10/10 Excellent

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it so much that we extended our stay!

6/10 Okay

Jonathan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Upon arriving it’s very nice and welcoming The staff is attentive and friendly, but the sales force is too much always around trying to push everything on you. Updating needs done and the food is sorry awful
Stayed 5 nights in Feb 2025

10/10 Excellent

THEODORE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Going back.
Stayed 3 nights in Feb 2025

10/10 Excellent

Hector, Hialeah

Stayed 3 nights in Feb 2025

6/10 Okay

Alexandria Michelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
.
Stayed 3 nights in Feb 2025

8/10 Good

Jeseca

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I loved my swim up JR suite , that was probably the best part of my stay. Not much activity going on at this resort so if your just trying to relax i would recommend. The food was mediocre, all the staff was pleasant. Everyone was very nice and welcoming very safe resort.
Stayed 3 nights in Feb 2025

2/10 Terrible

Thierno Souleymane

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

6/10 Okay

ROSEMARY JACKELINE

Travelled with partner
El hotel esta bien , pero no me gusto q hay muy poco entretenimiento, no me gusto la tencion del brazalete , q uno tiene q estar pendiente para q no se le pierda eso es un estrés, el bufé muy bueno , pero el restaurante a la carta de carne , no me gusto para nada , y me gusto mucho la atención de yeison en recepción excelente ser humano
Stayed 2 nights in Feb 2025

10/10 Excellent

Parker

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff, fun time and cool people
Stayed 6 nights in Feb 2025

6/10 Okay

Haidy

Travelled with partner
In my opinion it’s better to pay a little more and stay at another resort. The place is clean and has some nice amenities, but the overall dining experience was not up to par. We also experienced a situation where the air conditioning seemed to not be working when we got into our room. I thought maybe because of the settings it was left on before we arrived so I waited to see what the room was like after we returned from the pool in the early evening before dinner. There was still a problem. I tried to call for help, but the phone didn’t work. So I put in a request on the app and went to the front desk. I notified them. They called maintenance. Maintenance never arrived before we had to leave for dinner so I went back to the desk and told them it was ok for them to go in and see what the problem was while we were out. After returning from our night out it was still not cool. I had to go back the front desk again and request maintenance. They finally showed up, nothing could be done and we were forced to switch rooms at 3am in the morning. They didn’t even offer and do anything to compensate us for this inconvenience. Like I said, go to another resort.
Stayed 1 night in Feb 2025

2/10 Terrible

Kyanah

Liked: Property conditions & facilities
Disliked: Room comfort

Unhappy

I reported that my AC isn’t working and no one ever called and looked at my AC although I was told about 4 times that someone will come by my room to look into the matter. No ONE EVER DID. I spoke with several agents via phone and in person in the diamond club lobby and to no avail. So I was left to sleep in heat, sweating which made my one night stay completely terrible. I tried to speak to the manager but had to leave before they could make it to me as my taxi was waiting. Prior to that, every time I asked for a manager, I was told they were in a meeting. While the resort is beautiful, this matter made my stay very miserable and uncomfortable as you can imagine. Also, I called for a bellboy and they kept repeating “I don’t know” until the eventually hung up on me. (I guess he couldnt speak English) I hope the review reaches the management as I am back home now.
Stayed 1 night in Feb 2025

2/10 Terrible

Pedram, Danville

Travelled with family
Liked: Staff & service
We were disappointed with the property, as it didn’t match the advertised description. After only one night, we decided to leave, even though we had booked for five nights. Given that the property was likely to be rented out quickly during high season, we reached out through Expedia multiple times in hopes of receiving a partial refund for the unused nights. Unfortunately, we received no communication or any form of compensation. It’s a shame that, in the pursuit of better ratings, customer care seems to be overlooked.
Stayed 5 nights in Jan 2025

10/10 Excellent

Brianna Simone

Stayed 4 nights in Feb 2025

8/10 Good

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed could have been more comfortable, the buffet could have more selection, could use more seats around the pool and on the beach for non diamond cub guest
Stayed 4 nights in Feb 2025