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Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

5.0 star property

Photo gallery for Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

Aerial view
Creator video - submitted by Blonde Travel
Private beach, white sand, beach cabanas, sun-loungers
Villa, 1 King Bed, Balcony (Oceanside) | Property amenity
Aerial view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Parking included
The current price is NZ$1,140
includes taxes & fees
5 Apr - 6 Apr

Explore the area

View map
Blvd Zona Hotelera, Playa Juanillo, Cap Cana, Punta Cana, La Altagracia, 23302
  • Place, Juanillo Beach
    ‪11 min walk‬
  • Place, Punta Cana Beach
    ‪11 min drive‬
  • Place, Bavaro Beach
    ‪46 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪19 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Balcony, Beachfront

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Balcony, Beachfront

8.8 out of 10
Excellent
(8 reviews)
  • Ocean view
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (Castle, Oceanside)

Suite, 1 King Bed, Balcony (Castle, Oceanside)

Suite, 1 King Bed, Balcony (Castle, Oceanside)

  • Ocean view
  • 94 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Pool View (Castle, Swim Out)

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Balcony, Pool View (Castle, Swim Out)

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Garden View (Castle)

View from room

Junior Suite, 1 King Bed, Balcony, Garden View (Castle)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Castle)

55-inch flat-screen TV with cable channels, TV

Junior Suite, 1 King Bed, Balcony, Ocean View (Castle)

9.6 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 78 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Balcony, Ocean View (1 King or 2 Queen)

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, Balcony, Ocean View (1 King or 2 Queen)

8.6 out of 10
Excellent
(32 reviews)
  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Room, 2 Queen Beds, Balcony, Garden View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Room, 2 Queen Beds, Balcony, Garden View

9.0 out of 10
Wonderful
(9 reviews)
  • Garden view
  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Premium Luxury)

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium Luxury)

8.4 out of 10
Very good
(16 reviews)
  • Ocean view
  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Garden View (Monarch)

Villa, 1 King Bed, Balcony, Garden View (Monarch) | Property amenity

Villa, 1 King Bed, Balcony, Garden View (Monarch)

  • Garden view
  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Oceanfront

Property amenity

Villa, 1 King Bed, Balcony, Oceanfront

  • Ocean view
  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed, Private Pool, Ocean View (Castle)

6 outdoor pools, open 6 AM to 7 PM, free pool cabanas, pool umbrellas

Honeymoon Suite, 1 King Bed, Private Pool, Ocean View (Castle)

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 101 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony (Oceanside)

Property amenity

Villa, 1 King Bed, Balcony (Oceanside)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 285 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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Dreams Cap Cana Resort & Spa - All Inclusive

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive. You'll be within a 10-minute walk of Juanillo Beach and 4.4 km (2.7 mi) from El Dorado Water Park. Highlights at this all-inclusive resort include 5 restaurants, 6 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, Blue Marlin, serves seafood and is open for lunch and dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site nightclub and gym. 9839 square feet (914 square metres) of event facilities include 5 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. There's also the convenience of free self parking. .Within a 15-minute drive of this 5-property class Punta Cana resort, attractions include Punta Cana Beach and Scape Park.
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Juanillo Beach - 11 min walk - 0.9 km
  • Punta Cana Beach - 11 min drive - 7.7 km
  • Scape Park - 12 min drive - 6.0 km
  • Cabeza de Toro Beach - 44 min drive - 28.4 km
  • Bavaro Beach - 46 min drive - 30.9 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 18 min drive

Restaurants

  • ‪Punch Bar - ‬8 min walk
  • ‪Coco Cafe - ‬4 min drive
  • ‪The Chinola - ‬3 min drive
  • ‪Seaside Grill - ‬4 min drive
  • ‪Waves Grill - ‬2 min drive

About this property

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This Colonial resort also offers a hot tub, a steam room and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 5-star Punta Cana resort.

  • 324 guestrooms or units
  • 6 buildings
  • 5 dining venues
  • 5 bars or lounges
  • Conference rooms
  • 9839 sq ft of conference space
  • 914 sq. m of conference space
  • Built in 2007
  • Nightclub
  • Karaoke
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive offers 324 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. This individually decorated and furnished accommodation has separate sitting areas. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and hairdryers.

This Punta Cana resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Blue Marlin
  • Capriccio
  • Casabella
  • The Steakhouse
  • Wok

Things to do

  • 18-hole adjacent golf course
  • 6 outdoor pools
  • Beach volleyball
  • Bicycle tours
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Nightclub
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference centre (9,839 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift (79 centimetre wide door)
  • Pool access ramp on site
  • Well-lit path to entrance

More

  • 6 buildings
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Built in 2007
  • Colonial architecture
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Eurocard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 6 AM to 7 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cap Cana Sanctuary
Sanctuary Cap Cana All Inclusive Playa Hotels Resorts
Sanctuary Hotel Cap Cana
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Sanctuary Cap Cana Alsol All Inclusive
Sanctuary Alsol All Inclusive
Sanctuary Cap Cana Alsol
Sanctuary Cap Cana AlSol All Inclusive Adults
Sanctuary AlSol All Inclusive Adults
Sanctuary Cap Cana AlSol Adults
Sanctuary AlSol Adults
Sanctuary All Inclusive Playa Hotels Resorts
Sanctuary Cap Cana Adults Playa Hotel Resorts Punta Cana
Sanctuary Cap Cana Adults Playa Hotel Resorts
Hotel Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts
Sanctuary Cap Cana Adults Playa Resorts Punta Cana
Sanctuary Cap Cana Adults Playa Resorts
Sanctuary Cap Cana by AlSol All Inclusive Adults Only
Sanctuary Cap Cana by Alsol Adults Only All Inclusive
Sanctuary Cap Cana by Alsol All Inclusive
Sanctuary Cap Cana All Inclusive Adults Only by Playa Hotel
Sanctuary Cap Cana
Sanctuary Cap Cana All Inclusive by Playa Hotels Resorts

Frequently asked questions

What is the cancellation policy at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Yep, Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive has a free self car park.

Are there any beaches close to Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Yep, Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive is a short 6-minute walk from Juanillo Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Yep, there is an onsite spa at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive have a pool?

Yep, and guests love it! Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive has 6 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6 AM to 7 PM.

What luxury perks are available at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive features a private beach, 6 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, pillowtop beds and premium bedding.

What makes Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive.

Is Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive family-friendly?

No, Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive is an adults-only property.

Are there hot tubs in the rooms at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

No, Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

There is a golf course next to Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive.

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 766 out of 1005 reviews
Rating 8 - Good. 138 out of 1005 reviews
Rating 6 - Okay. 53 out of 1005 reviews
Rating 4 - Poor. 25 out of 1005 reviews
Rating 2 - Terrible. 23 out of 1005 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Yeonsik

Travelled with family
We were unable to make reservations at the restaurant, and the quality of the food was not very good. While the hotel’s location was decent, there was not much to do, and I would not want to return.
Stayed 4 nights in Dec 2025

6/10 Okay

Brandi

Stayed 4 nights in Dec 2025

10/10 Excellent

Nilda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the facility is pristine and the staff is amazing.
Stayed 3 nights in Dec 2025

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bar had good selections. Pool was not crowded. Beach was clean. Room was damp, humid but overall good. Service was outstanding. Moises the bell host was excellent. Took good care of us. As well as others were very helpful.
Stayed 6 nights in Dec 2025

10/10 Excellent

Evys

Travelled with partner
Liked: Amenities
Amazing stay.. staff is wonderful
Stayed 3 nights in Dec 2025

8/10 Good

Wasil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I give this property a 3.7. TV was broken and the maint guy, just shoved the cable in, rather then fix it. Towl bar was also broken, he reinstalled it and it fell without even puting a towl on in. When you ask a question to 95% of the staff, they can only answer qestions if it is their job, with very broken english. Example, ask a resturant greater how to get somehere on property, ie, the closest restroom, they have no idea what you are talking about. All inclusive means all inclusive, but not here. Excellence is a true All Inclusive. Will not stay again.
Stayed 7 nights in Dec 2025

8/10 Good

Damari

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
yes
Stayed 2 nights in Dec 2025

10/10 Excellent

Clarion

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location Great staff - Berlin is the man
Stayed 4 nights in Dec 2025

8/10 Good

Mona

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort set up is very beautiful a the grounds are amazing. The gym and the spa both excellent. The concierge wasn’t great at all. The food is not amazing. Only 4 restaurants and a few days two of them were closed. Ridiculous fo a resort. Sometimes you needed a reservation and sometimes you didn’t. Very confusing. The food at the restaurants were average at best. The employees and staff all so incredibly helpful an friendly. We’ve stayed at the Iberostar there and the food was so much better. They really need more places to eat and better food.
Stayed 7 nights in Dec 2025

8/10 Good

Rachel

Stayed 3 nights in Dec 2025

10/10 Excellent

Daniel, Cary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The proper is beautiful. The staff is incredibly well, trained, welcoming, polite, gracious, and fun. The food was very good and the drinks were strong.
Stayed 5 nights in Dec 2025

8/10 Good

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Room, fantastic friendly Staff. Food wasn’t great and the entertainment left a lot to be desired. The beach was closed due to excessive seaweed, so we received a great upgrade to a bungalow on the beach. Overall it was a lovely hotel with nice pools to relax around and great staff. Pity the bland food didn’t match the service.
Stayed 5 nights in Dec 2025

4/10 Poor

Marco, Nanuet

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property was outdated. Pictures shown on Expedia must have been taken when the property was first built. Staff was friendly, but seemed to be under trained. With the exception of one restaurant, the food was just OK. The location of resort is beautiful. We stayed in the villa which was oceanfront and it was wonderful to listen to the waves all night long and with the sunrise coming in through the window. As for being all inclusive, it felt like they offered bottom of the line, food and beverages and have a lot of options to upsell you on, which is not the experience that I’m looking for in an all-inclusive resort. There are definitely better all inclusive options for the money that they charge.
Stayed 4 nights in Dec 2025

10/10 Excellent

Mukhammadsafo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was wonderful. My favorite part was how clean everything was. Housekeeping not only cleaned well but every day they would come by later in the evening and ask if we needed any towels, etc. The food was also good. 5 different restaurants where you can dine but be aware you have to make reservations for two of them. The staff were great too! Amazing service and friendliness! Overall good place if you are looking for a chill and relaxing place to spend your vacation. As the property isn’t very big and the beach is very small too.
Stayed 6 nights in Dec 2025

6/10 Okay

maria

Stayed 3 nights in Dec 2025

10/10 Excellent

Jessica, Aurora

Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous property, friendly staff, refreshing vibe. Love it and will definitely be back and recommend.
Stayed 2 nights in Dec 2025

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 3 nights in Nov 2025

10/10 Excellent

Jesse

Liked: Cleanliness, amenities, property conditions & facilities
Great experience overall, food was good, some restaurants had small portions for how much we spend. Some of the staff were to obvious when looking at females, staring obliviously in a unprofessional manner. Besides that everything else was good.
Stayed 5 nights in Nov 2025

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was absolutely phenomenal from beginning to end. The room was immaculate, the food and drinks were exceptional, and the ambiance throughout the property was nothing short of perfect. We truly couldn’t say enough about how much we enjoyed our time here. But what truly elevated our experience was the outstanding wait staff. The service was warm, attentive, and consistently above and beyond. A special thank-you to Super Yery, Ricardo, Emilio, and Alejandro at Wok, Felix at Capriccio, Omar and Natasha at the pool, and Jarol at the disco. Each of them brought genuine kindness, professionalism, and personality to every interaction, making our stay unforgettable. We left feeling incredibly grateful and already excited to return. Highly, highly recommend.
Stayed 4 nights in Nov 2025

10/10 Excellent

Genesis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have gladly rated this resort a full 10/10, but a few operational gaps impacted the overall value proposition. First, the beach was completely closed. My primary decision-driver when booking was the ability to enjoy the ocean steps from my room, and that expectation was not met. The closure was attributed to “beach renovations,” but this was not disclosed at booking, which created a clear misalignment between the marketed experience and the actual guest journey. Second, although the property positions itself as an “All-Inclusive Luxury” resort, several on-site restaurants required an additional fee to dine. That felt off-brand and diminished the all-inclusive promise. The same applied to certain drink options—unexpected upcharges that created friction in what should have been a seamless experience. Lastly, during one of the evenings, the resort hosted a Christmas event in the Sanctuary town for an additional $30 per person. Again, if the resort is positioning itself as fully inclusive, it’s difficult to justify incremental charges for on-property events. Overall, the resort has strong potential, but these inconsistencies diluted the luxury value and impacted the overall guest experience. I do want to give a special shout-out to Alejandro from the Wok restaurant, and Denni from Blue Marlin who delivered truly exceptional service. Their professionalism, attention to detail, and above-and-beyond approach elevated every touchpoint of our dining experience.
Stayed 4 nights in Nov 2025

6/10 Okay

Grace

Travelled with group
Liked: Property conditions & facilities
Staff/property/drinks were great - food needs to be improved!! Also, rooms could have been cleaner - they smelled musty.
Stayed 4 nights in Nov 2025

10/10 Excellent

Tyler

Stayed 3 nights in Nov 2025

10/10 Excellent

Erec

Stayed 4 nights in Nov 2025

6/10 Okay

Areefa

This is my third solo trip, my second to The Dominican Republic, and unfortunately, I was wildly disappointed with my experience at Sanctuary. For an all-inclusive, I expected most things to be “all-included,” but there was a price of $10 to be paid every single time when ordering room service, something I haven’t encountered before. Although I was told that it wasn’t for the food, but for the transportation, it was disappointing considering the quality of the food. The breakfast potatoes were incredibly salty, overcooked, whereas the eggs and French toast were not appetizing. The restaurants such as the Blue Marlin and The Steakhouse had good food and I was pleased with it! However, the Sanctuary Town which consists of multiple restaurants were not included at all, which was another disappointment due to the price that was paid for the trip overall. Additionally, the jacuzzi on my balcony did not work and I did not bother asking for it to be fixed, because after viewing the state of the actual tub, which was dirty, I did not want to use it anyways. The staff were kind, particularly the lovely ladies at the cafe in the lobby, but apart from that, there is not much memorable about this resort. Personally, I would not return.
Stayed 5 nights in Nov 2025

8/10 Good

Elly

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Nov 2025