2/10 Terrible
Ricardo Torres
11 Feb 2025
Our experience at Serenade All Suites - Adults Only was far from what we expected. While the rooms were spacious and clean, several major issues made our stay frustrating and disappointing.
Negatives:
Nightlife & Entertainment: Virtually nonexistent, making it a major letdown for an adults-only resort. The nightclub was dull, with poor DJs and no crowd engagement.
Discriminatory Treatment: Some staff were polite, but it was clear that Americans and Canadians received better treatment than Hispanic guests. We were denied restaurant access for “lack of a reservation,” yet saw non-Hispanic guests let in without one. As Hispanic Americans, it was upsetting to feel like second-class citizens.
Aggressive Sales Tactics: Their timeshare pitch was misleading and relentless. We were told a resort tour would grant us VIP access, only to find out we already had it. A supposed 20 minute chat turned into a long, high-pressure sales pitch. One manager, Mauricio, was rude and condescending, implying we shouldn’t have agreed if we “couldn’t afford it.” After mentioning him in a survey, he confronted us at the front desk—completely unprofessional.
Retaliation & Unethical Practices: After complaining, guest services offered a free late checkout but later to find out that they required us to sign a waiver preventing honest reviews and future complaints. When we refused, manager Jose told us to “take it or leave it.” We chose to pay for late checkout rather than sign such an unethical document.
Ricardo Torres
Stayed 7 nights in Feb 2025