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Serenade Caribe Club Family Beach Resort – All Inclusive

A resort with a swimming pool, palm trees, and a water slide.

A restaurant interior with wooden walls, a brick fireplace, and a ceiling with large gears. Tables and chairs are arranged for dining.

A modern hotel room with a bed, seating area, dining table, and a TV.

A modern living room with a sofa, ottoman, round table, and chairs.

Overview
Rooms
Location
Policies

Very good

Popular amenities

Breakfast included
All-inclusive
Spa
Parking included
Free Wi-Fi

includes taxes & fees

28 Oct - 29 Oct

Explore the area

Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000

Place, Bavaro Lagoon
‪10 min walk‬
Place, Catalonia Caribe Golf Club
‪13 min walk‬
Place, Cabeza de Toro Beach
‪5 min drive‬
Airport, Punta Cana (PUJ-Punta Cana Intl.)
‪21 min drive‬

Room options

A modern hotel room with a bed, sofa, two tables, and decorative wall art.

Luxury Room, Garden View (2 Adults)

Wonderful

Garden view
53 sq m
1 bedroom
Sleeps 2
2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

A modern hotel room with a bed, seating area, and a dining table.

Luxury Room, Garden View (2 Adults + 1 Child)

Exceptional

Garden view
52 sq m
1 bedroom
Sleeps 3
2 Queen Beds OR 1 King Bed and 1 King Sofa Bed

Luxury Room, Garden View (2 Adults + 2 Children)

Excellent

Garden view
53 sq m
1 bedroom
Sleeps 4
2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Garden View (3 adults)

Very good

Garden view
52 sq m
1 bedroom
Sleeps 3
2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Garden View (3 Adults + 1 Child)

Excellent

Garden view
52 sq m
1 bedroom
Sleeps 4
2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Garden View (1 Adult)

Excellent

Garden view
52 sq m
1 bedroom
Sleeps 1
2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

A poolside area with a pergola, lounge chairs, and a view into the building.

Luxury Room, Pool Access (2 Adults)

Wonderful

53 sq m
1 bedroom
Sleeps 2
2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access (2 Adults + 1 child)

Wonderful

53 sq m
1 bedroom
Sleeps 3
2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access (2 Adults + 2 Children)

Excellent

53 sq m
1 bedroom
Sleeps 4
2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access (3 adults)

53 sq m
1 bedroom
Sleeps 3
2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access (3 Adults + 1 Child)

53 sq m
1 bedroom
Sleeps 4
2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access (1 Adult)

51 sq m
1 bedroom
Sleeps 1
2 Queen Beds OR 1 King Bed and 1 King Sofa Bed

A modern bedroom with a bed, bedside tables, a ceiling fan, a desk, and a hanging plant.

Family Room, Garden Area (1 Adult)

1 bedroom
Sleeps 1
1 King Bed and 2 Large Single Bunk Beds

Family Room, Garden Area (2 Adults)

1 bedroom
Sleeps 2
1 King Bed and 2 Large Single Bunk Beds

Family Room, Garden Area (2 Adults + 1 Child)

1 bedroom
Sleeps 3
1 King Bed and 2 Large Single Bunk Beds

Family Room, Garden Area (2 Adults + 2 Children)

1 bedroom
Sleeps 4
1 King Bed and 2 Large Single Bunk Beds

Family Room, Pool View, Ground Floor (1 Adult)

1 bedroom
Sleeps 1
1 King Bed and 2 Large Single Bunk Beds

Family Room, Pool View, Ground Floor (2 Adults)

1 bedroom
Sleeps 2
1 King Bed and 2 Large Single Bunk Beds

Family Room, Pool View, Ground Floor (2 Adults + 1 Child)

1 bedroom
Sleeps 3
1 King Bed and 2 Large Single Bunk Beds

Family Room, Pool View, Ground Floor (2 Adults + 2 Children)

1 bedroom
Sleeps 4
1 King Bed and 2 Large Single Bunk Beds

Luxury Room, Pool View (1 Adult)

1 bedroom
Sleeps 1
2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool View (2 Adults)

1 bedroom
Sleeps 2
2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool View (2 Adults + 1 Child)

1 bedroom
Sleeps 3
2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool View (2 Adults + 2 Children)

1 bedroom
Sleeps 4
2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool View (3 Adults)

1 bedroom
Sleeps 3
2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool View (3 Adults + 1 Child)

1 bedroom
Sleeps 4
2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Serenade Caribe Club Family Beach Resort – All Inclusive. Within a 20-minute stroll, you'll find Cabeza de Toro Beach and Bavaro Lagoon. Highlights at this all-inclusive hotel include 9 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The theme restaurant, Restaurante Italiano, serves Italian cuisine. With 7 lounge bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a lazy river. Free buffet breakfast is available daily between 7:30 AM and 10:00 AM. There's also free self parking, along with the convenience of a theme park shuttle. .Within a 15-minute drive of this 4.5-property class Punta Cana hotel, attractions include Downtown Punta Cana and Cocotal Golf and Country Club.

What's nearby

Bavaro Lagoon - 10 min walk - 0.9 km
Catalonia Caribe Golf Club - 13 min walk - 1.1 km
Dolphin Explorer - 20 min walk - 1.7 km
Cabeza de Toro Beach - 5 min drive - 1.8 km
Bavaro Beach - 23 min drive - 16.1 km

Getting around

Punta Cana (PUJ-Punta Cana Intl.) - 21 min drive

Restaurants

‪The Win - ‬15 min walk
‪Koi - ‬10 min walk
‪Aromes Coffee & Lounge - ‬19 min walk
‪Thalassa Restaurant - ‬7 min drive
‪Sand Beach Bar - ‬14 min walk

About this property

Serenade Caribe Club Family Beach Resort – All Inclusive

Serenade Caribe Club Family Beach Resort – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Serenade Caribe Club Family Beach Resort – All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Punta Cana hotel.

842 guestrooms or units

3 levels

8 buildings

9 dining venues

3 swim-up bars

7 bars or lounges

Built in 2026

Buffet breakfast (free)

Karaoke

Kid's club (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Lift

Smoking in designated areas

Water dispenser

Bar on the beach

Coffee shop

Serenade Caribe Club Family Beach Resort – All Inclusive offers 842 accommodations with free minibar items and a safe. Rooms open to balconies. 50-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of towels can be requested.

The on-site spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

A resort with a large pool, palm trees, and a beach.

On private beach
Pool
Breakfast included
All-inclusive

includes taxes & fees

27 Oct - 28 Oct

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Bus station shuttle (surcharge)
Shopping centre shuttle (surcharge)
Theme park shuttle (surcharge)
Free covered self parking on site
Limited on-site self parking
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:30 AM to 10:00 AM
3 swim-up bars
7 bars/lounges
9 restaurants
A beach bar
A coffee shop/cafe

Restaurants on site

Restaurante Asiatico
Restaurante Brasileño
Restaurante Italiano
Restaurante Mexicano
Restaurante Steak House

Things to do

5 outdoor pools
Air hockey
Arcade/game room
Basketball
Beach volleyball
Beach yoga
Billiards/pool table
Books
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Fitness classes
Foosball table
Free children's club
Free water park
Full-service spa
Games
Gym
Karaoke
Lazy river
Paddleboard
Pilates classes
Playground
Rowing/canoeing
Shopping
Splash pad
Table tennis
Water sports equipment
Waterslide

Family friendly

5 outdoor pools
Arcade/game room
Beach toys
Children's games
Children's pool
Children's toys
Free children's club
Free water park access
Lazy river
Lifeguards on site
Playground
Pool toys
Splash pad
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage
Water dispenser

Guest services

Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

3 meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

7 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Front entrance ramp
Hand-held showerhead
In-room roll-in shower
Lift
Magnifying mirror
Smooth flooring in public areas
Tile flooring in public areas
Tile flooring in room
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

3 floors
8 buildings
Banquet hall
Built in 2026
Designated smoking areas
Lifeguards
Reception hall
Water dispenser usage encouraged

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

50-inch smart TV with cable channels

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar
Limited room service
Meal delivery service

Air conditioning (climate-controlled)
Ceiling fan
Desk
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

This property enforces quiet hours from midnight to 6:00 AM

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Serenade Caribe Club Family Beach Resort – All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, mobile payments and cash

Mobile payment options include: Google Pay and Apple Pay

Parties and events (including family gatherings, birthday parties and weddings) are allowed on site

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, cash, mobile payments, Google Pay and Apple Pay. Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

Pool access available from 8:00 AM to 6:30 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Pets and service animals are not allowed on site.

Frequently asked questions

Is parking available at Serenade Caribe Club Family Beach Resort – All Inclusive?

Yep, Serenade Caribe Club Family Beach Resort – All Inclusive has a free self car park.

How much does it cost to stay at Serenade Caribe Club Family Beach Resort – All Inclusive?

As of 26 Oct 2026, prices found for a 1-night stay for 2 adults at Serenade Caribe Club Family Beach Resort – All Inclusive on 28 Oct 2026 start from NZ$522, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Serenade Caribe Club Family Beach Resort – All Inclusive?

Yep, Serenade Caribe Club Family Beach Resort – All Inclusive is a short 16-minute walk from Cabeza de Toro Beach. Fun beach activities include yoga, volleyball and canoeing. You can also find water sports equipment.

Is there a spa on site at Serenade Caribe Club Family Beach Resort – All Inclusive?

Yep, there is an onsite spa at Serenade Caribe Club Family Beach Resort – All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Serenade Caribe Club Family Beach Resort – All Inclusive have a pool?

Serenade Caribe Club Family Beach Resort – All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 6:30 PM.

Does Serenade Caribe Club Family Beach Resort – All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Serenade Caribe Club Family Beach Resort – All Inclusive?

Serenade Caribe Club Family Beach Resort – All Inclusive features 5 outdoor pools, a full-service spa and 9 restaurants.

What makes Serenade Caribe Club Family Beach Resort – All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Serenade Caribe Club Family Beach Resort – All Inclusive.

Is Serenade Caribe Club Family Beach Resort – All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Serenade Caribe Club Family Beach Resort – All Inclusive is a hit with families.

Does Serenade Caribe Club Family Beach Resort – All Inclusive serve breakfast?

You bet, complimentary buffet breakfast is available daily from 7:30 AM to 10:00 AM.

Is there a free airport shuttle available at Serenade Caribe Club Family Beach Resort – All Inclusive?

No, Serenade Caribe Club Family Beach Resort – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Serenade Caribe Club Family Beach Resort – All Inclusive?

Yep, they've got a beach bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Serenade Caribe Club Family Beach Resort – All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Serenade Caribe Club Family Beach Resort – All Inclusive?

No, pets and service animals are not allowed.

Serenade Caribe Club Family Beach Resort – All Inclusive Reviews

8.4

Very good

9.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Verified review

10/10 Excellent

Murat

25 Jul 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

New hotel excellent for family with kids.

Stayed 4 nights in Jul 2026

Verified review

8/10 Good

Ivan

27 Jul 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was really nice and clean. Only problem was that TV wasn't working and most of the staff didn't speak English but they were nice and helpful.

Stayed 7 nights in Jul 2026

Verified review

10/10 Excellent

wuanda

25 Jul 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent all

Stayed 3 nights in Jul 2026

Verified review

8/10 Good

Jovanny

26 Jul 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was good except for drinks, and the beach . The hotel is a completely new structure and its very nice. The rooms are perfect and very clean

Stayed 3 nights in Jul 2026

Verified review

10/10 Excellent

Mladen

22 Jul 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed here with our kids and had a fantastic time. The hotel is super family-friendly and the staff was really nice. The Pool: The kids loved the pool and waterslides. It kept them busy for hours. The Rooms: Very clean, spacious, and comfortable for a family. Food: Good food options for both adults and picky eaters.

Stayed 6 nights in Jul 2026

Verified review

10/10 Excellent

Alexandra Naomi

13 Jul 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente

Stayed 3 nights in Jul 2026

Verified review

10/10 Excellent

Hulya

25 Jul 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean and new hotel.. Everything was perfect. I like ala carte restorasyon and food. Too.

Stayed 5 nights in Jul 2026

Verified review

10/10 Excellent

Joel Alejandro

23 Jul 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Restaurant reservation and waiting food on the food trucks in outside area.

Stayed 4 nights in Jul 2026

Verified review

6/10 Okay

Lyndon Merald

23 Jul 2026

Liked: Staff & service

The proper

Stayed 7 nights in Jul 2026

Verified review

10/10 Excellent

Marlene

16 Jul 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place was amazing. It is a new resort therefore everything was spotless. We traveled in July and same as last year in Mexico lots of seaweed so we did not go to the beach. The pools we enough for us. Will definitely book again.

Stayed 4 nights in Jul 2026

Verified review

10/10 Excellent

Patricia

25 Jul 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a wonderful stay and would happily return! Everything at the resort is brand new, spotless, and beautifully designed. The décor is modern and inviting, creating a relaxing atmosphere from the moment we arrived. The buffet was excellent, with a great variety of fresh and delicious options at every meal. The beach was beautiful, lined with palm trees and perfect for relaxing. The water slides were a huge hit with our 8-year-old, who had an amazing time every day. Overall, this resort exceeded our expectations. If you’re looking for a clean, beautiful, family-friendly getaway with great food and a gorgeous beach, we highly recommend it!

Stayed 5 nights in Jul 2026

Verified review

10/10 Excellent

Natalie

18 Jul 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Considering it was opening week of the resort, and some amenities were not available, we still had a wonderful time. The staff was very friendly and helpful, especially the entertainment crew. Mr. Alfredo Zapata and the rest of the crew were energetic, friendly and made the experience fun and enjoyable. The grounds and rooms were beautiful and well kept. There was always a staff member cleaning or maintaining the grounds and beach, The food and beverages were delicious, with many different choices to enjoy. The pools and waterslides were excellent as well. We would definitely go back to enjoy our next family vacation. We recommend this resort.

Stayed 4 nights in Jul 2026

Verified review

2/10 Terrible

shenika

28 Jul 2026

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Zero stars

Stayed 7 nights in Jul 2026

Verified review

6/10 Okay

Jodi-Ann

20 Jul 2026

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

A lot of hiccups this first week.

Stayed 6 nights in Jul 2026

Verified review

8/10 Good

SON

24 Jul 2026

Liked: Cleanliness, amenities, property conditions & facilities

They just opened for ten days on our trip so not all the restaurant and swim up pool are open. 80% of The staff did not speak English so it hard to communicate. The restaurant reservations staff did not speak English at all they messed up my reservation.

Stayed 4 nights in Jul 2026

Verified review

4/10 Poor

Karen

21 Jul 2026

Liked: Cleanliness

Disliked: Staff & service

Staff were rude, not helpful very hesitant to assist, front desk staff very rude, not welcoming and don’t try to complain because they all stick together so there are no repercussions, I am very disappointed

Stayed 4 nights in Jul 2026

Verified review

4/10 Poor

adil

26 Jul 2026

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

Restroom don't have lights

Stayed 5 nights in Jul 2026

Verified review

2/10 Terrible

Kimberly

20 Jul 2026

Disliked: Cleanliness, staff & service, property conditions & facilities

Very dissmissive and rude!!

Stayed 4 nights in Jul 2026

Verified review

6/10 Okay

Wendy Viridiana

23 Jul 2026

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The hotel is brand new, its really beautiful, however it has a lot of issues still. Elevator at lobby wasn't working all the time. The food at the restaurants takes about an hour to be served. My room got flooded, a pipe exploded. Restrooms in public areas were always out of soap. My bags took an hour to be delivered from my hotel to the lobby. They still need to work on a lot of things to become an excellent hotel. However. Service and amenities are great. Night shows ara a plus.

Stayed 6 nights in Jul 2026

Verified review

4/10 Poor

Jenita

21 Jul 2026

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

The resort itself is very beautiful & well maintained. Construction is still is process though. Rooms are very big & the beds were comfortable. The amenities are also very nice the slides and lazy river were great especially for kids. The pools & beach closes at 6pm which is very early. The horrible side was the blatant racism by some staff especially the Manager in the main lobby & some servers they didn't even try to hide it . I returned to the front desk for change & was also met with racism from the two guys there. Caroline , Starlin,Junior, Yeferi & 2 other servers in the pool bar were amazing . However due to their coworkers behavior & racism I would not return nor recommend this resort . I felt unsafe and it really put a damper on my first vacation with my granddaughter.

Stayed 4 nights in Jul 2026

Verified review

4/10 Poor

adrian

23 Jul 2026

Disliked: Staff & service, amenities, property conditions & facilities

Rooms were clean but everyday we found a new bug in it + tv did not work . The resort still under construction and there’s only half of the resort and restaurants in service , 1 buffet with limited hours and one fast food limited hours as well ( food on the fast food restaurant was terrible ) . There was 3 restaurants only for reservations . Most of the stuff was rude and you had to hunt them down to keep drinks coming . In general the whole environment it’s very business oriented. If you use your card for anything , get ready to pay (20%) “tariff “ included on every swipe so get ready to spend , everything it’s extremely expensive . Dont let my experience keep you from traveling to this 3rd world beauty this is just my experience and expressing what you won’t see on social media .

Stayed 4 nights in Jul 2026

Verified review

10/10 Excellent

Norielis

20 Jul 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had an amazing time. The vacation overall was great. We were able to get a last minute reservation at the hotel for my brother on our last night. The staff were amazing but we had our favorites.. Alexandra Hostess was phenomenal, she was soooooooo amazing! Jornelys at the coffee shop top notch, Lucas and Dominga at the front desk the best. Nilda waiter at the buffet and Luis at the Brazilian restaurant we loved them. Nellys who books the dinner reservations and Melvin at the guest services. Orquídea at the beach bar was wonderful, they prepared the best drinks of the hotel at the beach bar. The only opinion for improvement is that there is a lack of staff in the restaurants for dinner but we understand that it was an opening and those who were there were very friendly and helpful. There was a bartender really rude at the bar next to the theater, I don’t remember the name but I had a bad time with him and the bartenders at the main pool (El Cayo) were sooooooo bad, you ask for a drink and they prepare whatever they want like you don’t know what you asked. The hotel is clean and well maintained it’s a new one! We highly recommend it.

Stayed 3 nights in Jul 2026

Verified review

4/10 Poor

Silvia

23 Jul 2026

Disliked: Cleanliness, amenities, property conditions & facilities

This place was only a few days old when we arrived and full of problems. The door lock in our room stop working the second day and I spent over 4 hours garding the room until they decided to send us to another room. In the new room we had towels for 2 while we were 3 adults and 1 child in the room. The TV never worked so our child couldn't watch cartoons. Although we complained about the towels and the TV, no body have done anything about it. By the third day the main swimming pool was closed for 2 days because the pump was broken, and when it open again the water was blurry to say the least. Food and drinks are on the poor side. The only good thing, is the people working there, from the girls cleaning the rooms to the guys working in the buffet, they are all sweet 💕. This is a resort with 5 star prices an 2 star service.

Stayed 7 nights in Jul 2026

Verified review

10/10 Excellent

Judith

26 Jul 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Easy check in and check out. Staff was always happy and eager to help. Our kids 8 and 10 loved the kids club. Spent hours in there. Food was great which is unusual for a buffet. Gym wasn’t open yet but they take you to their sister property to use that gym if needed. Nightly shows were Broadway quality. Room service daily. Pool areas and water park were clean with ample seating. They should out more towel stations. Coffee served was quality. We aren’t big on alcohol but when asked for top shelf liquor they did so with no extra charge. We felt safe in and around the resort. The beach was beautiful and just steps from the pool. Unfortunately, due to sargassum problem we didn’t get to enjoy it. The smell was really bad and the water not swim able at all. The staff cleaned the seaweed off the sand every morning but it was in the water as well. We did visit near by Macao beach which had no seaweed but off the beaten path with lots of hagglers a bit dirty. It would be great if the vendors making money off tourists there would get together and push for visitors to clean up after themselves or clean up every hour. We will be back to the resort as overall it was a great experience.

Stayed 5 nights in Jul 2026

Verified review

4/10 Poor

Norman

21 Jul 2026

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

To Whom It May Concern, I am writing to formally file a complaint regarding my family’s stay at **Serenade Caribe Club Hotel & Resort in Punta Cana** from **July 10, 2026, through July 17, 2026**\. I am requesting compensation because the services and amenities we received were significantly below what was advertised and what we paid for\. Although the hotel building appeared to be new and modern, many essential amenities were either unavailable or did not function properly throughout our stay\. Our guest room experienced repeated failures of the **television, internet, and telephone service**\. Despite reporting these issues several times, they were only temporarily repaired and would stop working again within a short time\. Because the room telephone was inoperable for much of our stay, we were unable to make restaurant reservations, request room service, or contact the front desk for assistance\. As guests who purchased an all\-inclusive vacation, we were unable to enjoy many of the services included in the package\. The dining experience was also disappointing\. Only one or two specialty restaurants were available each evening, leaving the buffet as the primary dining option most nights\. We visited the Italian restaurant and the steakhouse, but the meals served did not match the descriptions on the menu and did not meet the quality we expected from an all\-inclusive resort\. Additionally, the **fitness center was closed or unsafe to use** during our stay, making it

Stayed 7 nights in Jul 2026

Serenade Caribe Club Family Beach Resort – All Inclusive

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