Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
Lobby
Terrace/patio
Lobby
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
The current price is NZ$450
includes taxes & fees
20 May - 21 May

Explore the area

Map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Catalonia Caribe Golf Club
    ‪17 min walk‬
  • Cabeza de Toro Beach
    ‪20 min walk‬
  • Bavaro Beach
    ‪21 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪24 min drive‬

Room options

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Premium Suite

Highlights

Balcony
Air conditioning
Club Lounge
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
  • Ocean view
  • 78 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 1
  • 2 Double Beds

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Jetted bath
  • Sea view
  • 91 sq m
  • Sleeps 3
  • 2 King Beds

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
  • 98 sq m
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Jetted bath
  • Sea view
  • 91 sq m
  • Sleeps 4
  • 2 King Beds

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Jetted bath
  • Sea view
  • 91 sq m
  • Sleeps 3
  • 2 King Beds

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
  • 98 sq m
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Jetted bath
  • Sea view
  • 91 sq m
  • Sleeps 2
  • 2 King Beds

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Jetted bath
  • Sea view
  • 91 sq m
  • Sleeps 3
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Jetted bath
  • Sea view
  • 91 sq m
  • Sleeps 1
  • 2 King Beds

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Double Beds

Double Room Luxury With Garden View

  • Sleeps 2
  • 2 Double Beds

Room Luxury

  • Sleeps 1
  • 1 Double Bed

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Suite Luxury

  • Sleeps 6
  • 2 King Beds and 1 Single Sofa Bed

Quadruple Room Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

Triple Room Luxury

  • Sleeps 3
  • 2 Double Beds

Triple Suite Master With Pool View

  • Sleeps 3
  • 2 Double Beds

Quadruple Suite Master With Pool View

  • Sleeps 4
  • 2 Double Beds

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Double Beds

Double Room Luxury With Private Pool

  • Sleeps 2
  • 2 Double Beds

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Double Beds

Quadruple Room Luxury With Private Pool

  • Sleeps 4
  • 2 Double Beds

Triple Room Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Double Beds

Double Suite Master With Pool View

  • Sleeps 2
  • 2 Double Beds

Room Luxury With Garden View

  • Sleeps 1
  • 2 Double Beds

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Serenade Punta Cana Beach & Spa Resort - All Inclusive. Within a 20-minute stroll, you'll find Cabeza de Toro Beach and Bavaro Lagoon. Highlights at this all-inclusive property include 3 outdoor swimming pools, 2 poolside bars and a full-service spa. .A day of pampering can include beachside massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. For a drink, you can stop by the property's own lounge bar. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free water park and gym. Business amenities include 3 meeting rooms and conference space. Additionally, you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a children's swimming pool. Free buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Within a 20-minute drive of this 4.5-property class Punta Cana property, attractions include Downtown Punta Cana and Cocotal Golf and Country Club.

What's nearby

  • Catalonia Caribe Golf Club - 17 min walk - 1.5 km
  • Dolphin Explorer - 18 min walk - 1.5 km
  • Cabeza de Toro Beach - 20 min walk - 1.7 km
  • Downtown Punta Cana - 11 min drive - 8.1 km
  • Bavaro Beach - 21 min drive - 13.3 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 24 min drive

Restaurants

  • ‪The Cut - ‬12 min walk
  • ‪Lobby Bar - ‬5 min drive
  • ‪Yuca - ‬18 min walk
  • ‪Windows Restaurant - ‬4 min drive
  • ‪Bar El Palmeral - ‬5 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 603 guestrooms or units
  • 3 levels
  • 8 buildings
  • 2 bars by the pool
  • 2 swim-up bars
  • Built in 2020
  • Buffet breakfast (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Buffet Principal
  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo
  • Restaurante SteakHouse

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cot
  • Free water park access
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: DOP 6000 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 6:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

What is the cancellation policy at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

As of 1 May 2025, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on 20 May 2025 start from NZ$449.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yep, Serenade Punta Cana Beach & Spa Resort - All Inclusive has a free self car park.

Are there any beaches close to Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yep, Serenade Punta Cana Beach & Spa Resort - All Inclusive is a short 20-minute walk from Cabeza de Toro Beach. Fun beach activities include volleyball.

Is there a spa on site at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yep, there is an onsite spa at Serenade Punta Cana Beach & Spa Resort - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as beachside massages.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a pool?

Yep, and guests recommend it! Serenade Punta Cana Beach & Spa Resort - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 8:00 AM to 6:30 PM.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Serenade Punta Cana Beach & Spa Resort - All Inclusive features a private beach, 2 poolside bars and 3 outdoor pools.

What makes Serenade Punta Cana Beach & Spa Resort - All Inclusive a romantic place to stay?

A hot tub and a private beach, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Serenade Punta Cana Beach & Spa Resort - All Inclusive.

Is Serenade Punta Cana Beach & Spa Resort - All Inclusive family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Serenade Punta Cana Beach & Spa Resort - All Inclusive is a hit with families.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive serve breakfast?

Yeah, complimentary buffet breakfast is available daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

No, Serenade Punta Cana Beach & Spa Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 2773 out of 5830 reviews
Rating 8 - Good. 1405 out of 5830 reviews
Rating 6 - Okay. 869 out of 5830 reviews
Rating 4 - Poor. 397 out of 5830 reviews
Rating 2 - Terrible. 386 out of 5830 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nolan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, room was great with upgrade for the double balcony, food was actually very very good for being an all inclusive,. Room service ended slightly early but who really cares when you’re in such a good place. Sports bar right in the middle open until 2am was perfect.
Stayed 4 nights in Jan 2025

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena
Stayed 4 nights in Jan 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, had a super well stay.
Stayed 4 nights in Jan 2025

8/10 Good

Albertina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was just okay. Repetitive in the buffets. Nothing special even in the ala carte restaurants.
Stayed 10 nights in Jan 2025

6/10 Okay

Marsela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort however drinks were no longer "All inclusive" like before, cheap liquer only the rest with money. Staff was super nice and helpful. The most frustrating thing was the guys that would come up to you to sell time share and the ones trying to sell you activities is very very annoying and they are rude when they spoke in their language to each other.
Stayed 6 nights in Jan 2025

2/10 Terrible

Lauren

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Michael Anthony, Bethlehem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well maintained, staff is very friendly & helpful. Resort is right on the beach, such a beautiful layout & rooms are spacious, storage is good. Highly recommended.
Stayed 5 nights in Jan 2025

8/10 Good

ASHENAFI MENGESHA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

10/10 Excellent

Dhiraj

Stayed 3 nights in Jan 2025

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, grounds, and food were all amazing. The only thing I disliked was that smoking was allowed in all open-air spaces, including the lobby and right outside our room.
Stayed 7 nights in Jan 2025

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Oct 2024

4/10 Poor

Sarah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lots to say about this property. First, the good points about this hotel. Room was large and clean. A few handful of staff were polite and personable. Their Asian, Italian, and steak restaurants were decent. The “preferred” private pool area was nice and less crowded. Now, there is a lot about this hotel that will make us never want to return. The hotel is associated with a company called X-pand. They are trying to get you to sign up and pay for points. The concept isn’t horrible but super pushy and rude sales reps. We told them several times that we wouldn’t be interested but they just kept trying to sell the package. We eventually got up and walked out. When you are walking around the property or sitting by the pool, you will have someone always asking if you want a massage or sign up for an activity. Lots of sales people walking around bothering you, when you are clearly just trying to relax. Some don’t take no for an answer. Most of the staff, except for a few, were rude and completely unhelpful. They seemed bothered when we talked to them. The buffet is edible but nothing to write home about. It was bland or too salty, or cold. Overall, for us, customer service can make or break a hotel. There should be more than just a handful of polite employees in our opinion.
Stayed 9 nights in Jan 2025

6/10 Okay

milan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I stayed here for a week and had an ok experience. The rooms and resort grounds were nice, but the staff is extremely rude and unprofessional. They were unwilling to help with changing my booking, and got annoyed when you had questions. They made us walk outside the gates to our overpriced taxi’s because they didn’t want to let them in. Overall the people there as a whole were pushy and have no idea what customer service is. They do have a really nice spa though. The food was ok, but usually bland or cold, and not fully cooked. The resort is also swarming with people asking you to buy stuff and they don’t like to take no for answer. No shuttle service either so be prepared to spend a lot on transportation if you plan on leaving the resort. Would not stay here again, but I’m glad I got to experience the country for what it was.
Stayed 7 nights in Jan 2025

6/10 Okay

Avery

Liked: Cleanliness
Stayed 7 nights in Dec 2024

8/10 Good

Orlando

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Lilia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome vacation. Staff was courteous. Hotel was updated and bery clean. Wide variety of food and delicious. Entertainment staff did a great job around pool and keeping guests happy and doing group games. They also did wonderful job in the evenings with dancing. Stephany went above and beyond to make people feel comfortable and enjoy all the activities. Everything was close and was great for kids and adults.Would recommend to all .
Stayed 5 nights in Jan 2025

6/10 Okay

Victoria

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Staff and food great, hotel is older and needs some upkeep
Stayed 5 nights in Jan 2025

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

6/10 Okay

Starcia Maria

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Our stay was nice but did not feel very welcomed. Missing a vibe especially evenings. Food could be warmer options were Ok. A la cart restaurants were not anything special. Enjoyed the sunshine pools and safety of a smaller resort.
Stayed 7 nights in Jan 2025

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent seven days in mid-January 2025 staying in the VIP rooms of building 4. We had a jacuzzi tub on our deck which was easy to fill and was always cleaned the next day by the maid service. Our room was very large and it lacked nothing. We had a quick jaunt up to the Sunset bar and pool on the top of our building which we did often. We really appreciated the beach and how many staff worked all day to keep the sargasso weeds raked up and off the property. A quick stroll to the north shows what happens when nothing is done. This made the Serenade beach totally enjoyable as was swimming in the ocean. There were no maintenance issues. Food was fun in the buffet. The Japanese and Italian restaurants were fun. The steakhouse could use a better menu and more attentive staff. By far the best restaurant was the Gourmet and it is no wonder it is hard to get reservations there. The only thing we used a credit card for was selecting wine off the wine list at dinner. The house red was just okay... We never left the property and had no desire to go on ATV tours etc. We just wanted to be spoiled and that is exactly what happened.
Stayed 7 nights in Jan 2025

6/10 Okay

Nick

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This is a 5 star resorts, but operates like a 3 star (that might be generous). The staff are not accommodating and seem miserable all day. The food is below average. You’re hounded to do excursions all day. It’s not worth it in my opinion. It has so much potential, but lack of care from the employees makes it hard to fully enjoy the experience. I highly recommend looking for a different resort
Stayed 4 nights in Jan 2025

10/10 Excellent

Calisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the minute I got there - I felt like I entered into another world- there were events every day to keep the guests entertained- this was my first experience in an unfamiliar location and language barrier- this was the best experience ever-
Stayed 4 nights in Jan 2025

2/10 Terrible

Kimberly

Stayed 5 nights in Jan 2025

2/10 Terrible

Corynne

Disliked: Staff & service
Stayed 6 nights in Jan 2025

6/10 Okay

Kayla

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
The Serenade Punta Cana is undeniably a stunning and well-maintained property. The grounds are immaculate, with beautiful pools. The rooms are clean and modern, and the resort offers plenty of activities and areas to relax. We took advantage of the kayaking and paddle boarding more than once. However, the dining experience fell short of expectations. While there are several dining options, the food quality was underwhelming, with many dishes lacking flavor and variety. It’s an area that could use significant improvement to match the beauty of the resort itself. As for the staff, most were friendly and accommodating, but there were notable instances where interactions felt unwelcoming. It’s possible this is more reflective of cultural differences rather than a lack of effort. Overall, while the resort has its strengths, there are areas that need attention to create a more cohesive and enjoyable guest experience.
Stayed 7 nights in Jan 2025