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The St Regis Cap Cana Resort

5.0 star property

Photo gallery for The St Regis Cap Cana Resort

View from property
Creator video - submitted by Jennifer M. Hasbun
Restaurant
Lobby
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is NZ$1,572
includes taxes & fees
22 Mar - 23 Mar

Explore the area

View map
Punta Espada, Punta Cana, La Altagracia, 23000
  • Place, Punta Espada Golf Course
    ‪1 min walk‬
  • Place, Caleton Beach Club
    ‪16 min walk‬
  • Place, Juanillo Beach
    ‪9 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪22 min drive‬

Room options

View all photos for Grand Room, 2 Queen Beds, Balcony, Ocean View

Grand Room, 2 Queen Beds, Balcony, Ocean View

Grand Room, 2 Queen Beds, Balcony, Ocean View

  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 1 King Bed, Balcony, Ocean View

Frette Italian sheets, premium bedding, minibar, free WiFi

Grand Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Poolside

Frette Italian sheets, premium bedding, minibar, free WiFi

Deluxe Room, 2 Queen Beds, Balcony, Poolside

  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Frette Italian sheets, premium bedding, minibar, free WiFi

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

  • Partial ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Poolside

Deluxe Room, 1 King Bed, Balcony, Poolside

Deluxe Room, 1 King Bed, Balcony, Poolside

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Partial Ocean View

Deluxe Room, 2 Queen Beds, Balcony, Partial Ocean View

Deluxe Room, 2 Queen Beds, Balcony, Partial Ocean View

  • Partial ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Pool Access

Room, 2 Queen Beds, Pool Access

Room, 2 Queen Beds, Pool Access

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Pool Access

Room, 1 King Bed, Pool Access

Room, 1 King Bed, Pool Access

  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Resort View

Suite, 1 Bedroom, Resort View | Living room

Suite, 1 Bedroom, Resort View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony (View)

Frette Italian sheets, premium bedding, minibar, free WiFi

Superior Room, 1 King Bed, Balcony (View)

10.0 out of 10
Exceptional
(2 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom, Pool Access

Luxury Suite, 1 Bedroom, Pool Access

Luxury Suite, 1 Bedroom, Pool Access

  • 121 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony (View)

Frette Italian sheets, premium bedding, minibar, free WiFi

Superior Room, 2 Queen Beds, Balcony (View)

  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Terrace, Ocean View

Suite, 1 Bedroom, Terrace, Ocean View | Living room

Suite, 1 Bedroom, Terrace, Ocean View

  • Ocean view
  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 160 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom, Golf View

Signature Suite, 1 Bedroom, Golf View | Living room

Signature Suite, 1 Bedroom, Golf View

  • Partial ocean view
  • 111 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Ocean View

Presidential Suite, 2 Bedrooms, Ocean View

Presidential Suite, 2 Bedrooms, Ocean View

  • Ocean view
  • 438 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

View all photos for Royal Suite, 1 Bedroom, Ocean View (Balcony)

Royal Suite, 1 Bedroom, Ocean View (Balcony)

Royal Suite, 1 Bedroom, Ocean View (Balcony)

  • Ocean view
  • 314 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at The St Regis Cap Cana Resort. You'll be steps from Punta Espada Golf Course and 4.3 km (2.7 mi) from Hoyo Azul. Highlights at this beachfront resort include 7 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at The St. Regis Spa can include massages, body scrubs and body treatments along with hydrotherapy and mani/pedis. At the resort's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site golf course and 24-hour gym. Additionally, you'll find free Wi-Fi in public areas, a steam room and a children's swimming pool. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .With a stay at this 5-property class Punta Cana resort, you'll be 4.6 km (2.9 mi) from Los Establos Cap Cana and 4.6 km (2.9 mi) from Scape Park.
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Punta Espada Golf Course - 1 min walk - 0.0 km
  • Caleton Beach Club - 16 min walk - 1.4 km
  • Juanillo Beach - 9 min drive - 5.4 km
  • Scape Park - 10 min drive - 4.7 km
  • Punta Cana Beach - 15 min drive - 10.0 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 21 min drive

Restaurants

  • ‪Punch Bar - ‬9 min drive
  • ‪Coco Cafe - ‬9 min drive
  • ‪The Chinola - ‬9 min drive
  • ‪Seaside Grill - ‬9 min drive
  • ‪Waves Grill - ‬8 min drive

About this property

The St Regis Cap Cana Resort

Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Summer fun is a breeze at The St Regis Cap Cana Resort, where you can play a round of golf at the golf course, cool off in one of the 4 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi. This luxury resort also offers a children's pool, a 24-hour fitness centre and a steam room. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Punta Cana resort.

  • 200 guestrooms or units
  • 7 dining venues
  • Conference rooms
  • Built in 2025
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
The St Regis Cap Cana Resort offers 200 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and coffee/tea makers. Beds feature Frette Italian sheets and premium bedding. 50-inch Smart televisions come with cable channels.

Bathrooms include a separate bath and shower, bathrobes and hairdryers. This Punta Cana resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered on a daily basis and change of towels can be requested.

The St. Regis Spa has 14 treatment rooms. Services include body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Similar properties

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Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort
  • On private beach
  • Pool
  • Spa pool
  • Breakfast included
4.1 out of 5, Very good, 2,385 reviews
The price is NZ$836
includes taxes & fees
5 Mar - 6 Mar
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: DOP 630 to 2,016 for adults and DOP 630 to 882 for children
  • 7 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole golf course
  • 24-hour gym
  • 4 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Playground
  • Pro golf shop
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • In a nature reserve
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • No lift
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Ballroom
  • Banquet hall
  • Built in 2025
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Frette Italian sheets

Bathroom

  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: DOP 16000 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately DOP 630 to 2016 for adults and DOP 630 to 882 for children
  • Pet fee: DOP 16000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

The St Regis Cap Cana
The St Regis Cap Cana Resort Resort
The St Regis Cap Cana Resort Punta Cana
The St Regis Cap Cana Resort Resort Punta Cana

Frequently asked questions

What is the cancellation policy at The St Regis Cap Cana Resort?

The St Regis Cap Cana Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The St Regis Cap Cana Resort?

As of 24 Feb 2026, prices found for a 1-night stay for 2 adults at The St Regis Cap Cana Resort on 22 Mar 2026 start from NZ$1,572.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The St Regis Cap Cana Resort?

Yep, The St Regis Cap Cana Resort has a free self car park.

Are there any beaches close to The St Regis Cap Cana Resort?

The closest beach to The St Regis Cap Cana Resort is Punta Cana Beach (11.4 km).

Is there a spa on site at The St Regis Cap Cana Resort?

Yep, The St. Regis Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body scrubs and body treatments.

Does The St Regis Cap Cana Resort have a pool?

The St Regis Cap Cana Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The St Regis Cap Cana Resort?

The St Regis Cap Cana Resort features a private beach, 4 outdoor pools and a full-service spa.

What makes The St Regis Cap Cana Resort a romantic place to stay?

A hot tub and a private beach, as well as Frette Italian sheets in the guestrooms, all help set the scene for a romantic weekend at The St Regis Cap Cana Resort.

Does The St Regis Cap Cana Resort serve breakfast?

Sure does, cooked-to-order brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at The St Regis Cap Cana Resort?

No, The St Regis Cap Cana Resort does not offer an airport shuttle service.

Is there a bar or restaurant at The St Regis Cap Cana Resort?

Yep, they've got a lounge bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The St Regis Cap Cana Resort?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Is there a golf course on site at The St Regis Cap Cana Resort?

Yep, The St Regis Cap Cana Resort has an 18-hole golf course. A golf driving range, golf lessons, golf caddies and golf carts are also available.

The St Regis Cap Cana Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 36 out of 61 reviews
Rating 8 - Good. 10 out of 61 reviews
Rating 6 - Okay. 6 out of 61 reviews
Rating 4 - Poor. 4 out of 61 reviews
Rating 2 - Terrible. 5 out of 61 reviews

9.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Javier

Stayed 2 nights in Nov 2025

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location
Stayed 2 nights in Nov 2025

2/10 Terrible

Sara Beltran

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Check in took over an hour, the villa was super old and deteriorated for the price it’s crazy, no hot water.
Stayed 1 night in Nov 2025

8/10 Good

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 2 nights in Nov 2025

6/10 Okay

Margot

Stayed 5 nights in Nov 2025

10/10 Excellent

Robert, WESTON

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay.
Stayed 4 nights in Oct 2025

10/10 Excellent

Froilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 3 nights in Oct 2025

10/10 Excellent

Tariq

Stayed 1 night in Sep 2025

2/10 Terrible

Dannicha

Stayed 1 night in Aug 2025

8/10 Good

Maria

Travelled with partner
Liked: Amenities, property conditions & facilities
Gorgeous hotel (specially bar and Amber room), unfortunately not ready to open yet. Personal at reception, cleaning service, breakfast and butler service is not properly train. First and last day there was no water at the room (I have to shower with bottle water) after it came back, it was brown in color. They are not the ones to blame for the sargassum, but the beach was impossible to get in due to this issue, as well as the unberable smell... it SHOULD be at least mention the days prior to our arrival or give something complementary to the guest to do at the hotel. Hope they can solve all of these.
Stayed 3 nights in Sep 2025

10/10 Excellent

Juan

Stayed 1 night in Aug 2025

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, 6 stars, luxury hotel
Stayed 2 nights in Aug 2025

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Aug 2025

10/10 Excellent

RADHAMES, DORAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel with a lot of potential, the hotel is the most beautiful I’ve seen in Dominican, the staff really give the extra mile to take good care of you. Is new and there are some things that are still missing: no pizza in any of the restaurants, staff is still a little bit fresh and learning how to navigate around but thise things are going to improve with time. Loved that they bring you a cooler with water when in the pool or beach, also during the afternoon they bring non alcoholic drinks and
Stayed 7 nights in Jul 2025

10/10 Excellent

janette, winter garden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and layout. Brand new hotel, Hardly any other guest. Wished we were placed in a better room - It was overlooking a partial parking lot for golfers, we did have ocean view & it was beautiful. Pools and staff excellent. Prices are outrageous at the restaurants & food was not good. $10 for a coconut water then fruit plate & tax & tip equals $67. I asked for papaya, I was charged for a full fruit plate. Breakfast is $50/person. No Uber eats allowed. Go to Jumbo, you can get fruits etc to take back. Dinner first night for 3 was $212. John, Aissette & Junior were amazing! Friendly, courteous and extremely helpful to us. Made our stay welcoming and worth it! Book excursions- it’s worth it. Unfortunately there’s a seaweed issue on beach but the clean it every morning.
Stayed 5 nights in Jul 2025

10/10 Excellent

juan

Stayed 5 nights in Jul 2025

10/10 Excellent

McAllister

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Resort

We celebrated our 18th Wedding anniversary, this place is the best resort in the Caribbean to-date and I’m from Turks and Caicos Islands. No complaints!
Stayed 4 nights in Jul 2025

10/10 Excellent

zoila A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amazing !! Im highly recommend. We went twice a Nina restaurant the food so so good👏👏
Stayed 3 nights in Jun 2025

8/10 Good

zoila A

Liked: Cleanliness, staff & service, property conditions & facilities
Ion
Stayed 4 nights in Jun 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the most amazing and memorable hotel
Stayed 3 nights in Jun 2025

10/10 Excellent

Lissette

Stayed 5 nights in Jun 2025

4/10 Poor

Yeleny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

sanni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very knowledgeable, they were very nice and friendly
Stayed 5 nights in Jun 2025

6/10 Okay

Janice, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
The staff requires enhanced training in quality customer service and retention strategies, emphasizing immediate resolution of issues rather than just apologies. The shower hose was installed incorrectly, rendering it non-functional, and there’s no towel hook outside the shower. Several electrical outlets are not working. Gardeners should operate earlier to avoid disturbing guests on their balconies. To improve efficiency and reduce errors due to language barriers, the hotel should implement an in-room dining app on iPads instead of relying on WhatsApp for orders. Restaurant staff must promptly clean spills and pay closer attention to details, rather than repeatedly ignoring them. The hotel is breathtaking, but it must employ competent, capable staff. The Dominican Republic’s reputation for subpar customer service and quality demands that business owners prioritize excellence to protect their brand. Skimping on this is unacceptable for a property of this caliber. While there are additional concerns, I’ll stop here. Acknowledging the hotel’s recent opening, there’s still significant room for improvement.
Picture stepping out of the shower, slipping into your robe, and heading to the balcony for morning coffee, only to find gardeners working at 9 a.m. Shouldn’t this be scheduled much earlier?
Too many staff members were idly standing around, gazing upward, instead of cleaning. It’s glaringly obvious—how can they repeatedly ignore this food on the floor for almost an hour?
The food quality does not justify its price. In-room dining often arrived overcooked or cold. The hotel must invest in better-trained chefs and avoid cutting corners.
The shower hose was incorrectly installed, making it unusable. Look how high it’s installed!
Stayed 3 nights in May 2025