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Hotel Citadelle

3.0 star property
Hotel in Québec City with 24-hour front desk and coffee shop/cafe

Photo gallery for Hotel Citadelle

Superior Room, 1 King Bed
Deluxe Apartment (8 people)
Lobby lounge
Breakfast meal
Deluxe Apartment (8 people)

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Parking included

Explore the area

Map
4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9
  • Les Galeries de la Capitale
    ‪4 min drive‬
  • Laval University
    ‪5 min drive‬
  • Laurier Quebec
    ‪6 min drive‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪7 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Private hot tub
Air conditioning
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
2 bedrooms
Private bathroom
Hairdryer
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
2 bedrooms
Private bathroom
Hairdryer
Cable channels
  • Sleeps 6
  • 1 Double Bed OR 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(55 reviews)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Cable channels
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds

Double Room, 2 Double Beds

7.8 out of 10
Good
(15 reviews)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Apartment (8 people)

Deluxe Apartment (8 people) | Private kitchen

Deluxe Apartment (8 people)

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Fridge
TV
Blackout curtains
2 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

7.0 out of 10
Good
(6 reviews)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Cable channels
  • Sleeps 3
  • 1 King Bed

About the area

Québec City

At Hotel Citadelle you'll be 2.8 km (1.8 mi) from Carie Factory Amusement Center and 3.1 km (1.9 mi) from Recreofun Amusement Centre. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and free newspapers in the lobby. Additionally, you'll find a free manager's reception, a coffee shop/cafe and coffee/tea in a common area. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3-property class Les Rivières hotel include Laval University and Aquarium of Quebec.

What's nearby

  • Les Galeries de la Capitale - 4 min drive - 5.2 km
  • Laval University - 5 min drive - 6.3 km
  • Laurier Quebec - 6 min drive - 5.9 km
  • Aquarium of Quebec - 7 min drive - 7.7 km
  • Vidéotron Centre - 8 min drive - 10.4 km

Getting around

  • Quebec Sainte-Foy Station - 11 min drive
  • Jean Lesage International Airport (YQB) - 11 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Tim Hortons - ‬4 min drive
  • ‪Le Folichon Cabaret - ‬2 min drive
  • ‪A&W Restaurant - ‬3 min drive
  • ‪Roulo Vietnamien - ‬4 min drive

About this property

Hotel Citadelle

Hotel in Québec City with 24-hour front desk and coffee shop/cafe
There's a coffee shop/cafe on site. A free manager's reception is offered daily. WiFi is free in public spaces. A vending machine, tour/ticket assistance, and coffee/tea in common area are also featured at Hotel Citadelle. Free self parking is available.

This 3-star Québec City hotel is smoke free.

  • 36 guestrooms or units
  • Manager's reception (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
Hotel Citadelle offers 36 accommodations with free newspapers and a hairdryer. Televisions come with cable channels.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, French

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Hot tub

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 2025-07-31, 063070

Property is also known as

Hotel Citadelle Quebec
Hotel Citadelle
Hotel Citadelle Quebec/Quebec City
Hotel Citadelle Hotel
Hotel Citadelle Québec City
Hotel Citadelle Hotel Québec City

Frequently asked questions

What is the cancellation policy at Hotel Citadelle?

Hotel Citadelle offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Citadelle?

Yep, Hotel Citadelle has a free self car park and free extended parking.

Are there any beaches close to Hotel Citadelle?

The closest beach to Hotel Citadelle is Baie de Beauport (10.7 km).

Is there a free airport shuttle available at Hotel Citadelle?

No, Hotel Citadelle does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Citadelle?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Citadelle?

No, pets are not allowed.

Hotel Citadelle Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 319 out of 1000 reviews
Rating 8 - Good. 354 out of 1000 reviews
Rating 6 - Okay. 191 out of 1000 reviews
Rating 4 - Poor. 73 out of 1000 reviews
Rating 2 - Terrible. 63 out of 1000 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

João Andre Paulo

Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Plutôt bien situé, assez d'espace pour plusieurs personnes, avec assez de serviettes, pratique d'avoir un micro-onde dans la chambre, pratique et pas trop cher.
Stayed 2 nights in Mar 2025

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Michael

Stayed 1 night in Mar 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

lucian

so
Stayed 1 night in Mar 2025

8/10 Good

Brenda, Cornwall

Liked: Amenities
Fine
Stayed 1 night in Mar 2025

6/10 Okay

Nadine

Travelled with family
You get what you paid for. No complaints for the price
Stayed 1 night in Feb 2025

6/10 Okay

Mary

Travelled with partner
I couldnt use my credit card because I had issues with it and asked for debit. The security deposit was 100 on credit and went up to 200 on debit without it being mentionned on the website. Also the security deposit itself wasn't mentionned anywhere before we arrived. The room was freezing cold and I found the window wide open (feeling -12 celcius outside) and it took a little while before getting confortable after. Room is ok, not more, but it's at least clean. But the hotel is close to everything so that makes it more "fun". 10 mins car ride to old quebec, to Wendake, close to galeries de la capitale also.. next to the highway. Overall, for the price, it's fine.
Stayed 1 night in Feb 2025

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and bathroom. Clean and cozy. Staff were all amazing.
Stayed 3 nights in Feb 2025

2/10 Terrible

Mohammad Yasan

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The dirtiest hotels I have ever stayed in. The hygiene standards are unacceptable, and the entire place needs a deep cleaning and major improvements. Even the fridge smelled awful, like a toilet. I don’t know what the regulations are, but this hotel should be shut down until they properly clean and replace the filthy items. I hope management takes this seriously.
Stayed 6 nights in Feb 2025

8/10 Good

Ashley

Business traveller
Liked: Cleanliness, staff & service
Easy access to highway
Stayed 1 night in Feb 2025

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Alireza

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Feb 2025

8/10 Good

Tiffany

Stayed 1 night in Feb 2025

10/10 Excellent

Ramy

Stayed 1 night in Jan 2025

6/10 Okay

Elizabeth, Montreal

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Sofa-bed had rests of food when i opened. Bathroom did not have heating. Thanks.
Stayed 2 nights in Jan 2025

8/10 Good

Joel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

Jill

Travelled with partner
Disliked: Amenities, property conditions & facilities
If I had seen a picture online of the ACTUAL room they give you, I would have never booked this place. Just needed a place to rest our heads while enroute to another destination. Was 91CA bucks including the tax. There’s really no other places in this area for much less if you require parking. The rooms all have a window facing the wraparound parking; the small and depressing, dismal room was worsened by an idiot who had to fire up his diesel at 3:33am. ONLY thing going for this place is that the papery thin sheets were clean. Next time I’ll pay an extra $50 a night to get fully installed trim, weird dim lights and an extra few plys to my toilet paper. Will never go back.
Stayed 1 night in Jan 2025

10/10 Excellent

Norm

It’s a great motel that’s close to the airport
Stayed 1 night in Jan 2025

2/10 Terrible

Jessika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decus

Pire nuit de ma vie ! La chambre était sale pas de manette pour la télé et pas de service pour dautre serviette ! La chambre est briser ! Vous verrez avec les photos ! Demmander de me faire changer de chambre mais dit qu’il n’avait plus de chambre de disponible ! Ne veux pas me rembourser et patron impossible à rejoindre
Stayed 1 night in Jan 2025

8/10 Good

Julie

Disliked: Staff & service
Stayed 2 nights in Jan 2025

8/10 Good

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

JULIE

Travelled with family
Disliked: Cleanliness

Je ne recommande pas, qu'en dernier recours!

J'ai aimé le fait qu'il y avait 2 chambres mais c'est tout. C'était sale. Le plancher était sale, des rouleaux de cheveux au sol, des moisssures dans la salle de bain et très poussiéreux en général ainsi que des saletés sur les murs. Douche trop petite et pas pratique avec un rideau pour cette grandeur.
Stayed 1 night in Dec 2024