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Hilton Queretaro

4.5 star property
Luxury hotel with 2 restaurants and bars/lounges

Photo gallery for Hilton Queretaro

2 bars/lounges
Terrace/patio
Lobby
Lobby
2 restaurants, breakfast served

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Breakfast available
  • Room service
  • Laundry
The current price is NZ$298
includes taxes & fees
15 Dec - 16 Dec

Explore the area

View map
Anillo Vial II Fray Junípero Serra 1500, Colonia Arboledas, Querétaro, QUE, 76140
  • Place, Aqueduct of Santiago de Querétaro
    ‪4 min drive‬
  • Place, Corregidora Stadium
    ‪7 min drive‬
  • Place, Josefa Ortiz de Domínguez Auditorium
    ‪8 min drive‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪36 min drive‬

Room options

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 1 King Bed

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Blackout curtains
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Blackout curtains
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
TV
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
TV
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 110 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Blackout curtains
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds

Executive Room With Two Double Beds

  • Sleeps 4

Executive King Room

  • Sleeps 2

Junior King Suite

  • Sleeps 3

2 Queen Beds Room

  • Sleeps 4

King Room

  • Sleeps 2

Room With 1 King Bed And Roll In Shower-Mobility And Hearing Accessible

  • Sleeps 2

View all photos for One-Bedroom Presidential King Suite

Egyptian cotton sheets, premium bedding, in-room safe, desk

One-Bedroom Presidential King Suite

  • Sleeps 2

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About the area

Querétaro

A luxury stay in Querétaro awaits you at Hilton Queretaro. You'll be 3.8 km (2.3 mi) from Aqueduct of Santiago de Querétaro and 4.4 km (2.7 mi) from Paseo Querétaro Shopping Center. Highlights at this hotel include 2 restaurants, 2 bars/lounges and an outdoor swimming pool. .The restaurant, Thandi, is open for breakfast, lunch and dinner. Enjoy the 24-hour gym, kids' swimming pool, free pool cabanas and pool loungers. 120298 square feet (11176 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and coworking space. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning cooked-to-order breakfast is served between 6:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 4.5-property class Querétaro hotel include Josefa Ortiz de Domínguez Auditorium and Corregidora Stadium.

What's nearby

  • Plaza del Parque Shopping Mall - 12 min walk - 1.0 km
  • Aqueduct of Santiago de Querétaro - 4 min drive - 4.6 km
  • Corregidora Stadium - 7 min drive - 7.2 km
  • Josefa Ortiz de Domínguez Auditorium - 8 min drive - 5.7 km
  • Querétaro Convention Center - 9 min drive - 10.6 km

Getting around

  • Querétaro, Querétaro (QRO-Querétaro Intl.) - 37 min drive

Restaurants

  • ‪Tacos El Pata - ‬18 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪La Parilla Leonesa - ‬16 min walk
  • ‪Chili's Grill & Bar - ‬19 min walk
  • ‪Los Gaspachos - ‬19 min walk

About this property

Hilton Queretaro

Luxury hotel with 2 restaurants and bars/lounges
Hilton Queretaro offers its guests a kids' pool, an outdoor pool, and a 24-hour fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, 7 meeting rooms, and coworking spaces are available. Event space at this hotel measures 120298 square feet (11176 square metres) and includes a conference centre. A terrace, tour/ticket assistance, and concierge services are also featured at the luxury Hilton Queretaro. Self parking is free.

This 4.5-star Querétaro hotel is smoke free.

  • 1 building
  • 139 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 120298 sq ft of conference space
  • 11176 sq. m of conference space
  • Built in 2010
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Bellhop
  • Lift
  • No smoking on site
Hilton Queretaro offers 139 air-conditioned accommodations with laptop-compatible safes and a hairdryer. Beds feature Egyptian cotton sheets and premium bedding. Cable televisions are provided. Bathrooms include a bath.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: MXN 349 for adults and MXN 150 for children
  • 2 bars/lounges
  • 2 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Restaurante Terraza
  • Thandi

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Conference centre (120,298 square foot of space)
  • Coworking space

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Lift
  • Smooth flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2010
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch TV with cable channels
  • Streaming services

Food and drink

  • Champagne service
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 6 October 2025 to 5 November 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: MXN 1000 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 46 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 400 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 349 for adults and from MXN 150 for children
  • Pet fee: MXN 1000 per pet, per week
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 400 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Queretaro
Crowne Plaza Queretaro
Crowne Plaza Queretaro Diamante Hotel Queretaro
Crowne Plaza Queretaro Hotel

Frequently asked questions

What is the cancellation policy at Hilton Queretaro?

Hilton Queretaro offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Queretaro?

As of 14 Nov 2025, prices found for a 1-night stay for 2 adults at Hilton Queretaro on 15 Dec 2025 start from NZ$298.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Queretaro?

Yep, Hilton Queretaro has a free self car park.

Does Hilton Queretaro have a pool?

Hilton Queretaro has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The property will be renovating the swimming pool from October 6 2025 until November 5 2025 (completion date subject to change).

What luxury perks are available at Hilton Queretaro?

Hilton Queretaro features an outdoor pool, free pool cabanas and 2 restaurants.

What makes Hilton Queretaro a romantic place to stay?

Al fresco dining and couples dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hilton Queretaro.

Does Hilton Queretaro serve breakfast?

Sure does, cooked-to-order breakfast is available daily from 6:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hilton Queretaro?

No, Hilton Queretaro does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Queretaro?

Yep, you can grab a meal at Hilton Queretaro's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hilton Queretaro?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Queretaro?

Cats and dogs are welcome at Hilton Queretaro, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 21 kg per pet.

Reviews

Hilton Queretaro Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 169 out of 294 reviews
Rating 8 - Good. 58 out of 294 reviews
Rating 6 - Okay. 25 out of 294 reviews
Rating 4 - Poor. 15 out of 294 reviews
Rating 2 - Terrible. 27 out of 294 reviews

Reviews

10/10 Excellent

salem

Stayed 2 nights in Jun 2025

10/10 Excellent

Justin

Stayed 1 night in May 2025

2/10 Terrible

XAVIER

Travelled with family
Liked: Amenities
The hotel charged for two items that they lost. They concluded that I took them.
Stayed 4 nights in Apr 2025

10/10 Excellent

aicardo

Business traveller, Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen hotel

Muy limpio el cuarto, excellence vista y excelente servicio
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I communicated with the hotel about my issues. The individual did not care in the least. He offered no substantial help of any kind. I will make sure to tell everyone I can to never stY there.
Stayed 1 night in Oct 2024

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

2/10 Terrible

Jesus

Stayed 1 night in May 2024

2/10 Terrible

Jesus

Very disappointed with the hotel, unfortunately my husband became ill were we couldn’t make it to our reservation. I called the hotel directly to at least change the dates and they denied and charged us the stay, even though I explain the situation and had Expedia call aswell. Very disappointing. I understand their are rules and restrictions but their are case by case when you can provide proof of the situation
Stayed 1 night in May 2024

8/10 Good

Audiel

Stayed 1 night in Apr 2024

2/10 Terrible

Victor

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The property is under operator transaction, that is, it is going to become Hilton Hotels, but ALL AREAS are being remodeled, the dust is terrible, it is only fair that I mention that it is being remodeled and the guest decides if they want to take the room with them. risks of discomfort
Stayed 3 nights in Apr 2024

2/10 Terrible

Roberto Calixto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel en remodelación, mucho ruido, polvo, te sientes inseguro
Stayed 2 nights in Mar 2024

6/10 Okay

Kelly

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pros: The rooms are large, clean, and comfortable. The view is spectacular. Neutral: The breakfast was average. No labeling and very few options for people with allergies. Cons: The property was under renovation so the lobby and all common areas were either off limits or full of dust and construction equipment. The noise of the renovations was very loud, lasting until 10:30PM one night. The staff were not apologetic at all. When the renovations are done and Hilton takes over the hotel management, it should be a terrific hotel. Special thanks to Expedia customer service for contacting the property about the renovations and advocating for me as their customer.

2/10 Terrible

Edward

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found bed bugs in my bed
Stayed 2 nights in Feb 2024

8/10 Good

Pedro, WESTON

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with limited limited transportation options, but good place to stay
Stayed 2 nights in Feb 2024

8/10 Good

Luz Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024

2/10 Terrible

aldo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst hotel in Queretaro

I recently had the unfortunate experience of staying at a hotel that ranks as the worst I've ever encountered. The room's condition was appalling – upon entering, I was greeted by leftover toilet paper on the floor, a broken soap stand in the shower, and a mattress so uncomfortable it was impossible to ignore. The room was permeated by a persistent cooking odor, as if someone had been preparing food in it all day, further compounded by an air conditioning unit that buzzed and whirred throughout the night, disrupting any chance of peaceful rest. Beyond the room's physical shortcomings, the service, or rather the lack of it, was equally disappointing. I have never encountered such a stark absence of hospitality and care during my extensive travels to Querétaro – having stayed in various hotels on more than 20 occasions. The severity of these issues compelled me to cut my planned six-night stay short, leaving after just one night. In an utterly unfair situation, I was forced to pay for an additional night simply to expedite my departure. This financial penalty added insult to injury, cementing my decision never to return. For those considering a visit to Querétaro, I implore you to seek accommodation elsewhere. The city boasts many superior hotels that promise a more pleasant and hassle-free stay. Please, do yourself a favor and avoid this hotel at all costs.
Stayed 6 nights in Feb 2024

8/10 Good

Julien, Miami

Business traveller
Liked: Cleanliness, staff & service
The rooms are older, but I like that. The staff was nice. Spacious and comfortable. The entrance is not well marked as it is right on a 2 way road and another hotel next door. They could advise that they are under renovations because the entrance in the hall is cut off and they still charge full price.
Stayed 1 night in Feb 2024

10/10 Excellent

Carlos

Stayed 1 night in Jan 2024

10/10 Excellent

Diana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful from the start. Very pet friendly ,Max sure appreciated the treats!
Stayed 2 nights in Jan 2024

10/10 Excellent

damaris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La hospitalidad que ofrecieron fue de maravilla. Todos muy amables. Gracias por todo!
Stayed 3 nights in Nov 2023

2/10 Terrible

JOSE LUIS

Disliked: Cleanliness, amenities, property conditions & facilities
There was'nt any hot water. When asked at lobby they didn't help, give any reasons, just said it is what it is. So terrible, wouldnt recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Luz

Stayed 4 nights in Sep 2023