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Hotel El Refugio

3.0 star property
Hotel with a restaurant, near Pena de Bernal

Photo gallery for Hotel El Refugio

Front of property
Comfort Double Room
Comfort Double Room | Bathroom
Comfort Double Room
Front of property

Reviews

2.0 out of 10

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Laundry room
  • Housekeeping
  • 24/7 front desk
The current price is NZ$160
includes taxes & fees
8 Feb - 9 Feb

Explore the area

View map
Benito Juárez Zona Centro, Ezequiel Montes, QUE, 76680
  • Place, Museo del Dulce
    ‪3 min walk‬
  • Place, Pena de Bernal
    ‪4 min drive‬
  • Place, Vinedos La Redonda
    ‪24 min drive‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪39 min drive‬

Room options

View all photos for Deluxe Single Room

Desk, free wired Internet

Deluxe Single Room

Highlights

Private hot tub
Private bathroom
Shower/bath combination
Champagne service
Daily housekeeping
Laptop workspace
Desk
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Single Room

Desk, free wired Internet

Comfort Single Room

Highlights

Flat-screen TV
Private bathroom
Champagne service
Daily housekeeping
Wardrobe
Desk
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

Highlights

Flat-screen TV
Private bathroom
Champagne service
Daily housekeeping
Wardrobe
Desk
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Bernal

Hotel El Refugio places you in the heart of Ezequiel Montes, within a 5-minute walk of Museo del Dulce and 1.8 km (1.1 mi) from Pena de Bernal. Highlights at this hotel include a restaurant and in-room free wired Internet. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a coffee shop/cafe and laundry facilities. .In proximity to this 3-property class Ezequiel Montes hotel you'll find El Geiser Thermal Pools.

What's nearby

  • Museo del Dulce - 3 min walk - 0.3 km
  • Pena de Bernal - 4 min drive - 2.3 km
  • Vinedos La Redonda - 24 min drive - 17.0 km
  • Tequisquiapan Handicraft Market - 41 min drive - 33.6 km
  • Querétaro Convention Center - 60 min drive - 61.5 km

Getting around

  • Querétaro, Querétaro (QRO-Querétaro Intl.) - 32 min drive

Restaurants

  • ‪El Negrito - ‬7 min walk
  • ‪La Rocca - ‬8 min walk
  • ‪Bendito Sabor - ‬7 min walk
  • ‪Tierracielo - ‬7 min walk
  • ‪Veintidós Café - ‬6 min walk

About this property

Hotel El Refugio

Hotel with a restaurant, near Pena de Bernal
There's a restaurant on site, as well as a coffee shop/cafe. Public spaces have free WiFi and wired Internet. Hotel El Refugio also features tour/ticket assistance, concierge services, and laundry facilities.

This 3-star Ezequiel Montes hotel is smoke free.

  • 11 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Dining venue
Hotel El Refugio offers 11 accommodations with free toiletries. Guests can surf the web using complimentary wired Internet access. Bathrooms include a shower. Housekeeping is offered on a daily basis and change of towels can be requested.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking options include a garage and a carport

Food and drink

  • A coffee shop/cafe
  • A restaurant

Things to do

  • TV in common areas
  • Wine tasting room
  • Winery release events

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (89 centimetre high)
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Communal living room
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service

More

  • Desk

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, Carte Blanche, debit cards and cash.

Property is also known as

Hotel El Refugio
Hotel El Refugio Hotel
Hotel El Refugio Ezequiel Montes
Hotel El Refugio Hotel Ezequiel Montes

Frequently asked questions

Is there a free airport shuttle available at Hotel El Refugio ?

No, Hotel El Refugio does not offer an airport shuttle service.

How much does it cost to stay at Hotel El Refugio ?

As of 7 Feb 2026, prices found for a 1-night stay for 2 adults at Hotel El Refugio on 8 Feb 2026 start from NZ$159.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a bar or restaurant at Hotel El Refugio ?

Yep, you can grab a meal at Hotel El Refugio 's onsite restaurant.

What time are check-in & check-out at Hotel El Refugio ?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel El Refugio ?

No, only service animals are allowed.

Hotel El Refugio Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 1 out of 1 reviews

6.0/10

Cleanliness

2.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

RAFAEL ALEJANDRO

Travelled with family
Disliked: Staff & service
Reservé una habitación por una noche en este hotel y mi experiencia no fue buena. Al llegar, noté un fuerte ruido proveniente de un negocio cercano llamado Lapa Lapa, pero no le di mucha importancia, pensando que sería solo por la tarde. Sin embargo, el ruido continuó hasta la 1 o 2 de la mañana, haciendo imposible dormir. No lo recomiendo para familias con niños o personas que busquen descansar temprano. Las habitaciones son sencillas, con camas duras y un baño limpio pero muy básico. Al recorrer el pueblo, me di cuenta de que hay otros hoteles con mejor calidad y al mismo precio. Mi consejo es llegar y comparar antes de reservar, ya que este no cumple con las expectativas. Otro punto negativo fue el servicio: el personal parecía más interesado en rentar Razers (¿cuatrimotos?) que en atender el hotel adecuadamente. La falta de atención y el ruido constante hacen que no valga la pena elegir este lugar. Busquen otras opciones antes de decidirse por este.
Stayed 1 night in Apr 2025