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Zen Hotel Quito

3.5 star property
Pet-friendly hotel connected to a shopping centre in Quito with a coffee shop/cafe

Photo gallery for Zen Hotel Quito

Family Studio, 1 Queen Bed with Sofa bed
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Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Gym
  • Business services
  • Laundry room

Explore the area

View map
N26-112 Y San Ignacio, Quito, Pichincha, 170517
  • Place, Foch Square
    ‪10 min walk‬
  • Place, Parque La Carolina
    ‪15 min walk‬
  • Place, El Jardin Mall
    ‪17 min walk‬
  • Airport, Quito (UIO-Mariscal Sucre Intl.)
    ‪33 min drive‬

Room options

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

Highlights

Deck/patio
Soundproofed
Flat-screen TV
Renovated in 2020
Hairdryer
Private bathroom
Rainfall showerhead
Wardrobe
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Renovated in 2020
Hairdryer
Private bathroom
Rainfall showerhead
Wardrobe
Desk
In-room safe
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Studio, 1 Queen Bed with Sofa bed

Family Studio, 1 Queen Bed with Sofa bed

Family Studio, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Soundproofed
Flat-screen TV
Renovated in 2020
Hairdryer
Private bathroom
Rainfall showerhead
Minibar
  • 23 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Queen Sofa Bed

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About the area

Quito

You'll be connected to a shopping centre at Zen Hotel Quito, and within a 20-minute stroll of Foch Square and Parque La Carolina. Highlights at this hotel include free in-room WiFi. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Added amenities include a coffee shop/cafe, a snack bar/deli and coffee/tea in a common area. Each morning buffet breakfast is served between 6:30 AM and 9:30 AM. There's also the convenience of an airport shuttle. .With a stay at this 3.5-property class Iñaquito hotel, you'll be 1.5 km (1 mi) from El Jardin Mall and 3 km (1.9 mi) from Iñaquito Shopping Center.

What's nearby

  • Foch Square - 10 min walk - 0.9 km
  • Parque La Carolina - 15 min walk - 1.3 km
  • El Jardin Mall - 17 min walk - 1.5 km
  • La Mariscal Craft Market - 18 min walk - 1.6 km
  • General Rumiñahui Coliseum - 3 min drive - 1.9 km

Getting around

  • Universidad Central Station - 11 min drive
  • Carolina Station - 16 min walk
  • Quito (UIO-Mariscal Sucre Intl.) - 43 min drive

Restaurants

  • ‪El Quintalazo - ‬5 min walk
  • ‪Campero Av. Colón - ‬8 min walk
  • ‪Danzatoria - ‬4 min walk
  • ‪Texas Chicken - ‬4 min walk
  • ‪Malvado Steak - ‬3 min walk

About this property

Zen Hotel Quito

Pet-friendly hotel connected to a shopping centre in Quito with a coffee shop/cafe
Along with a coffee shop/cafe, there's a snack bar/deli on site. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. An airport shuttle (available on request) is available for a fee. A fitness centre, a vending machine, and tour/ticket assistance are also featured at the business-friendly Zen Hotel Quito. A complete renovation of Zen Hotel Quito was completed in January 2020.

Smoking is allowed in designated areas at this 3.5-star Quito hotel.

  • 46 guestrooms or units
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • 1 conference room
Zen Hotel Quito offers 46 accommodations with a safe and a hairdryer. This Quito hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps.

Bathrooms include a rainfall showerhead. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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  • Parking included
  • Free Wi-Fi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM on request
  • Onsite parking available only on request
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 6.50 for adults and USD 6.50 for children
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar near toilet (100 centimetre high)
  • Handrails in hallways
  • Lever door handles
  • Lift (170 centimetre wide door)
  • Raised toilet seat (80 centimetre high)
  • Smooth flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (150 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Renovated entire property - January 2020

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Cleaning supplies
  • Late-night room service

More

  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay
  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 6.50 for adults and from USD 6.50 for children
  • Airport shuttle fee: USD 20 per person (one-way)
  • Pet deposit: USD 50.00 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and cash. Cashless payment methods are available for all transactions.

Property is also known as

Hôtel ZEN
9D Hotel Quito
Zen Hotel Quito Hotel
Zen Hotel Quito Quito
Zen Hotel Quito Hotel Quito

Frequently asked questions

What is the cancellation policy at Zen Hotel Quito?

Zen Hotel Quito offers free cancellation on select room rates. Check out the cancellation policy for more info.

What makes Zen Hotel Quito a romantic place to stay?

Romance packages and late-night room service, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Zen Hotel Quito.

Does Zen Hotel Quito serve breakfast?

You bet, buffet brekkie is offered daily from 6:30 AM to 9:30 AM.

Is there a free airport shuttle available at Zen Hotel Quito?

No, but there's an airport shuttle that runs from 7:00 AM - 7:00 PM on request for a fee.

What time are check-in & check-out at Zen Hotel Quito?

Check-in begins at 2:00 PM. Check-out time is noon.

Zen Hotel Quito Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 41 out of 48 reviews
Rating 8 - Good. 6 out of 48 reviews
Rating 6 - Okay. 0 out of 48 reviews
Rating 4 - Poor. 0 out of 48 reviews
Rating 2 - Terrible. 1 out of 48 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mauricio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Este hotel es genial, sus instalaciones son cómodas y confortables
Stayed 1 night in Aug 2025

8/10 Good

Hernan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Good start for an Ecuadorian adventure

The hotel location is close to restaurants. Easy to get to historical center. Breakfast was excellent and have a nice view of the city. Gym is well equipped.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent !!!
Stayed 6 nights in Aug 2025

10/10 Excellent

David Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and Room service always done everyday. Will deff come back to this place when flying to Quito
Stayed 7 nights in Jul 2025

10/10 Excellent

Angela, Duncansville

Stayed 2 nights in Jul 2025

10/10 Excellent

Heidi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Collins

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Zen Hotel was great. They had a hard time finding my reservation at first but that happens at times. We had 2 rooms during our stay with both being Deluxe Studios with 1 King Bed with sofa bed. The rooms were nice. One had a beautiful view of the city. The room was nice and the bath room had good hot water. WiFI was excellent as well. The breakfast buffet was nice and there were plenty of options. The staff was great. They spoke English and were able to help with our needs. There was armed security at the main entrance and this made my family feel even more safe during our stay. The kids loved the hotel and I would recommend the Zen Hotel to anyone looking to visit Quito.
Stayed 2 nights in May 2025

10/10 Excellent

Cristina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lack Seriousness

The hotel is very well located and comfortable. My biggest complaint is that the information on the website and provided when you contact the hotel directly isn't clear, and when you arrive at the property, they tell you something else. I traveled with a service dog. The website stated that there was no charge for staying with one. When I contacted the property directly, they told me the cost was $11.50 for the entire reservation, and when I checked in, they charged me an additional $10 per night. The hotel is incredibly unreliable about all the different information they provide about staying with a service animal. They lack seriousness with their guests.
Stayed 6 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again at the Zen Quito Hotel!

I had a great stay at the Zen Quito Hotel. My favorite thing about the hotel was the shower, immaculately clean and had one of those over head/rain shower type heads. The breakfast was delicious and the offerings change from one day to another, variety is nice! Would recommend to anyone staying in Quito.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mauricio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

travis

Liked: Cleanliness, staff & service, property conditions & facilities
Better than expected overall. Neighborhood isnt great but has grocery store nearby.
Stayed 2 nights in Oct 2024

10/10 Excellent

Maricelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a good deal if you don't mind taking an Uber (2$) to other areas for food and sites. It worked out well for us.
Stayed 4 nights in Jul 2024

2/10 Terrible

Kelly

Stayed 3 nights in Apr 2024

10/10 Excellent

howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Brittanny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were outstanding!

10/10 Excellent

Santiago, North Bergen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was cleaned. The staff was super friendly.
Stayed 3 nights in Oct 2022

10/10 Excellent

Luciana

Stayed 3 nights in Sep 2025

10/10 Excellent

HUMBERTO, arraijan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen precio y excelentes instalacines y uniaccion
Stayed 2 nights in Sep 2025

10/10 Excellent

Washington

Stayed 1 night in Sep 2025

10/10 Excellent

Franklin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente Hotel

Muy buen hotel, muy elegante instalaciones de primera, un desayuno bastante bueno para todo gusto, el encargado de la recepción de la noche una atención de primera
Stayed 2 nights in Sep 2025

10/10 Excellent

Rosa Amarilis

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien todo ! Las personas muy amables y el servicio excelentes e instalaciones como nuevas
Stayed 7 nights in Aug 2025

10/10 Excellent

HUMBERTO, arraijan

Stayed 4 nights in May 2025