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SureStay Plus Hotel by Best Western Durham Medical Center

2.5 star property
Hotel in Durham with free breakfast and fitness centre

Photo gallery for SureStay Plus Hotel by Best Western Durham Medical Center

Exterior
Lobby
Free daily full breakfast
Meeting facility
Pillow-top beds, desk, laptop workspace, blackout curtains

Reviews

5.8 out of 10

Popular amenities

  • Parking available
  • Breakfast included
  • Gym
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
The current price is NZ$127
includes taxes & fees
7 Oct - 8 Oct

Explore the area

View map
3710 Hillsborough Rd, Durham, NC, 27705-2906
  • Duke University Hospital
    ‪3 min drive‬
  • Cameron Indoor Stadium
    ‪6 min drive‬
  • Duke University
    ‪6 min drive‬
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Full-sized fridge/freezer
HDTV
Renovated in 2022
Pillow-top bed
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Full-sized fridge/freezer
HDTV
Renovated in 2022
Sofa bed
Blackout curtains
Pillow-top bed
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Highlights

Air conditioning
Full-sized fridge/freezer
HDTV
Renovated in 2022
Sofa bed
Blackout curtains
Pillow-top bed
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Full-sized fridge/freezer
HDTV
Renovated in 2022
Pillow-top bed
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Full-sized fridge/freezer
HDTV
Renovated in 2022
Pillow-top bed
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Highlights

Air conditioning
Full-sized fridge/freezer
HDTV
Renovated in 2022
Sofa bed
Blackout curtains
Pillow-top bed
Private bathroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Full-sized fridge/freezer
HDTV
Renovated in 2022
Pillow-top bed
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Highlights

Air conditioning
Full-sized fridge/freezer
HDTV
Renovated in 2022
Sofa bed
Blackout curtains
Pillow-top bed
Private bathroom
  • Sleeps 4
  • 1 King Bed

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About the area

Durham

At SureStay Plus Hotel by Best Western Durham Medical Center you'll be 4.1 km (2.5 mi) from Duke University and 2.4 km (1.5 mi) from Bennett Place. Highlights at this hotel include a complimentary breakfast and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Additionally, you'll find laundry facilities, a 24-hour front desk and express check-out. There's also the convenience of free RV/bus/truck parking. .Attractions within a 15-minute drive of this Durham hotel include Duke University Hospital and Research Triangle Park.

What's nearby

  • Duke University Hospital - 3 min drive - 3.4 km
  • Duke University Chapel - 4 min drive - 3.3 km
  • Cameron Indoor Stadium - 6 min drive - 4.7 km
  • Duke University - 6 min drive - 4.7 km
  • Durham Performing Arts Center - 6 min drive - 7.4 km

Getting around

  • Durham Station - 7 min drive
  • Raleigh-Durham International Airport (RDU) - 23 min drive

Restaurants

  • ‪Bojangles' Famous Chicken 'n Biscuits - ‬8 min walk
  • ‪Cracker Barrel - ‬3 min walk
  • ‪Cook Out - ‬4 min walk
  • ‪Dunkin' - ‬4 min drive
  • ‪Chipotle Mexican Grill - ‬4 min drive

About this property

SureStay Plus Hotel by Best Western Durham Medical Center

Hotel in Durham with free breakfast and fitness centre
Public spaces have free WiFi. A business centre and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 480 square feet (43 square metres) and includes conference space. The business-friendly SureStay Plus Hotel by Best Western Durham Medical Center also features a fitness centre, laundry facilities, and express check-out. Self parking is free. A complete renovation of SureStay Plus Hotel by Best Western Durham Medical Center was completed in January 2022.

This Durham hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 3 levels
  • 480 sq ft of conference space
  • 43 sq. m of conference space
  • Built in 1989
  • Full breakfast (free)
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Television in lobby
  • Lift
  • No smoking on site
SureStay Plus Hotel by Best Western Durham Medical Center offers 114 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Full-sized fridge/freezers and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 480 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1989
  • Renovated entire property - January 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during August, September, October, November, December and January:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per day, plus a deposit of USD 25 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 80 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Quality Durham
Quality Inn Durham
Baymont Inn Durham Hotel
Baymont Inn Durham
Quality Inn Suites
Durham Medical Park Inn Suites
Quality Inn Suites Medical Park
SureStay Plus Hotel by Best Western Durham Medical Center Hotel
SureStay Plus Hotel by Best Western Durham Medical Center Durham

Frequently asked questions

Is parking available at SureStay Plus Hotel by Best Western Durham Medical Center?

Yep, SureStay Plus Hotel by Best Western Durham Medical Center has a free self car park and free RV/bus/truck parking.

How much does it cost to stay at SureStay Plus Hotel by Best Western Durham Medical Center?

As of 11 Sept 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Durham Medical Center on 7 Oct 2025 start from NZ$127.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Durham Medical Center serve breakfast?

Yeah, complimentary full brekkie is available weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at SureStay Plus Hotel by Best Western Durham Medical Center?

No, SureStay Plus Hotel by Best Western Durham Medical Center does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Plus Hotel by Best Western Durham Medical Center?

Check-in begins at 3 PM. Check-out time is 11 AM.

SureStay Plus Hotel by Best Western Durham Medical Center Reviews

Reviews

5.8
Rating 10 - Excellent. 141 out of 1002 reviews
Rating 8 - Good. 199 out of 1002 reviews
Rating 6 - Okay. 232 out of 1002 reviews
Rating 4 - Poor. 219 out of 1002 reviews
Rating 2 - Terrible. 211 out of 1002 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Stayed 1 night in Jun 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities
It was great
Stayed 2 nights in Jun 2025

4/10 Poor

Zachary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Floors in hallways were uneven, homeless people are constantly in the parking lot , trash in the landscaping, elevator was sketchy, and constant pest problems in 306.
Stayed 3 nights in May 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel
Stayed 1 night in Jun 2025

6/10 Okay

Christy

Business traveller
Disliked: Amenities
I had trouble understanding the gentleman who checked me in. He didn’t explain anything about the free breakfast or anything extra. There wasn’t the ability to take a bath, only a shower and the water was barely warm. Rather disappointing. Plus there was standing water in the tub when I checked in.
Stayed 1 night in Jun 2025

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2025

4/10 Poor

Jen

Disliked: Staff & service, property conditions & facilities, room comfort

AWFUL SERVICE AND DIRTY AS SIN

The people that run the front desk were absolutely rude and unhelpful. I had turned my towels into housekeeping during housekeeping hours but they failed to bring me any clean ones back. So that following evening I called down to the front desk and asked if I could please get some towels and I was told that it was marked on his paperwork that we had already received towels for that day and we were not eligible to get any clean towels. I had to go down the street and purchase some towels to take my shower that evening. I also needed quarters to complete my laundry cycle. I had enough quarters to start the wash but did not have enough for the dryer and I was told that he could not give me the quarters that he had in the register because he needed them for other customers. That I would have to walk to a store or figure something else out to complete my laundry. The first morning I had spilled just a little bit of coffee on the floor next to my bed, so I used one of the towels that I have bought the night before to clean up my mess and when I looked at the towel after I was done it was near black! Absolutely disgustingly dirty. There's no way that these floors were cleaned before I entered this room.
Stayed 1 night in May 2025

8/10 Good

Billie Jean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice and had been renovated. Didn’t understand why the fan in the bathroom ran 24-7. More renovations and landscaping is needed for better appeal.
Stayed 3 nights in May 2025

6/10 Okay

Paula

Travelled with family
Stayed 2 nights in May 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. And convenient.
Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sure

Sure, I'd do it again
Stayed 1 night in May 2025

10/10 Excellent

Ernesto

Stayed 7 nights in May 2025

4/10 Poor

Shannon

Travelled with family

Tv remote is not working the tv

Our tv remote would not control the tv both nights so we had zero tv in our room the whole weekend
Stayed 2 nights in May 2025

10/10 Excellent

Vanecia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The safe was very friendly and it’s quiet.
Stayed 1 night in May 2025

6/10 Okay

Bryan

Travelled with partner
It was okay, nothing bad.
Stayed 1 night in May 2025

6/10 Okay

Jett

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
After traveling for a long day I was looking forward to a hot shower and going to bed. Only to find there was no hot water. The water was warm at best but not really even warm. The bed was comfortable however there was no comforter, it was more like a thick bedsheet. The morning breakfast was terrible… a waffle maker, some sausage patties and yogurt. Pretty much a dissatisfying place. On the positive the staff was nice, location convenient and that’s about it. Would not stay here again.
Stayed 1 night in May 2025

2/10 Terrible

David

Travelled with family
Disliked: Property conditions & facilities

Disgusting dump

This place was a dump. The bathtub needed to be replaced 20 years ago. We actually left and didn't sleep there is was so disgusting. I wouldn't stay in one of these rooms if they paid me to.
Stayed 1 night in May 2025

10/10 Excellent

Ernesto

Stayed 3 nights in May 2025

4/10 Poor

Owen

Disliked: Cleanliness, property conditions & facilities
Floor was very dirty, commode tank leaked, breakfast was not good.
Stayed 2 nights in May 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
good value for price. the staff is very attentive.
Stayed 3 nights in Mar 2025

6/10 Okay

Sandra

Stayed 4 nights in Apr 2025

2/10 Terrible

Karla

Disliked: Staff & service, amenities, property conditions & facilities
No me gustó
Stayed 1 night in Apr 2025

8/10 Good

Courtney

Stayed 2 nights in Mar 2025

6/10 Okay

KARUNA SAGAR

Liked: Cleanliness, staff & service
It didn't looked like 3 Star facility
Stayed 2 nights in Apr 2025

10/10 Excellent

Travis

Stayed 1 night in Mar 2025