2/10 Terrible
Tom
24 Mar 2025
The property is not convenient to Rapid city center! It is run down and dirty! The room is filled with old furniture and smells.The shower was literally black on the floor, I doubt it had been cleaned in ages. The towels are old and beat up , two were dirty all were stained. There was no manager present ever and the staff on site listen to my complaints and stared at me like deer in headlights but did nothing to change the situation. Except bring me another set of stained towels.The so called free breakfast included in the room price is terrible and quite frankly a joke! Powdered eggs, oatmeal that looked as though it had been reserved for a week, stale bread and bagels and waffle batter and maker that barely worked. I didn’t touch breakfast it was so bad and the seating area to eat the breakfast was opposite the lobby by the front entrance and was uncleaned , uncomfortable , noisy and cold from the entrance doors. They should have set it up in the parking lot it would have been better. All things that are stated above made this the worst hotel that I have stayed in. The manager still has not called me back even after I asked at least 5 times and gave my cell.it is very obvious that the property is a rundown mess and the property managers and staff don’t care !! DO NOT STAY IN THIS HOTEL no natter what price you can get. Plenty of good hotels in Rapid city!
Regards,
Tom
Tom
Stayed 2 nights in Mar 2025