4/10 Poor
Laurel
Business traveller
5 Nov 2025
Disliked: Cleanliness, amenities
I've stayed in Premier Inns before, such as one in London in the Blackfriars area and the one at Heathrow. Both of them were good, clean hotels. But this one in Reading was a major disappointment. The room was dingy, there were stains on the carpet and the bathroom floor was sticky. floors. The towels smelled. The worse was when I turned on the water in the shower and discovered that the water wasn't draining and what's worse, particles of debris (that strangely looked like wood chips) came out of the drain and were floating around in the water that refused to go down the drain. I went down to tell the front desk clerk about it and he said he would come up momentarily to look at it, but he never did. I gave up on that and went without a shower. There was no way I was getting in that bathtub. On the ground floor, the floors in the eating area were stained and the floor around the coffee machine were sticky as well.
One final note: beware of the taxi company that has a contract with this hotel. I had an incompetent driver who couldn't figure out where my destination was. I also could not see a meter anywhere on his dashboard, which I believe is a licensing offence.
Laurel
Stayed 1 night in Nov 2025