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Enotel Porto de Galinhas - All inclusive

4.0 star property
Family-friendly beachfront location with 7 outdoor pools

Photo gallery for Enotel Porto de Galinhas - All inclusive

7 outdoor pools, open 9:00 AM to 5:00 PM, pool umbrellas, pool loungers
Minibar, in-room safe, individually decorated, individually furnished
7 restaurants, breakfast served
Sundeck
7 restaurants, breakfast served

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Gym
  • Parking included
  • Spa

Explore the area

View map
G2G2+HW - PE-009, Porto de Galinhas, Ipojuca, PE, 55590-000
  • Merepe Beach
    ‪15 min walk‬
  • Porto de Galinhas Beach
    ‪3 min drive‬
  • Cupe Beach
    ‪6 min drive‬
  • Recife (REC-Guararapes Intl.)
    ‪44 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
TV
Renovated in 2020
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Room Pool View

Luxury Room Pool View

Luxury Room Pool View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
TV
Renovated in 2020
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

About the area

Ipojuca

An all-inclusive stay in Ipojuca awaits you at Enotel Porto de Galinhas - All inclusive. You'll be within a 20-minute walk of Maracaipe Beach and 2 km (1.2 mi) from Merepe Beach. Highlights at this beachfront property include 7 restaurants, 7 outdoor swimming pools and a full-service spa. .A relaxing day at Spa Leger can include deep-tissue massages, body wraps and body scrubs along with Ayurvedic treatments and hydrotherapy. The buffet restaurant, Restaurante, is open for breakfast, lunch and dinner. With 2 poolside bars and 2 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the 2 outdoor tennis courts and free water park. Other amenities include free Wi-Fi in public areas, a gym and a free manager's reception. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this 4-property class Porto de Galinhas property include Porto de Galinhas Beach and Muro Alto Beach.

What's nearby

  • Merepe Beach - 15 min walk - 1.3 km
  • Maracaipe Beach - 15 min walk - 1.3 km
  • Porto de Galinhas Beach - 3 min drive - 2.3 km
  • Cupe Beach - 6 min drive - 3.4 km
  • Porto de Galinhas Natural Pools - 7 min drive - 5.0 km

Getting around

  • Santo Inácio Station - 24 min drive
  • Recife (REC-Guararapes Intl.) - 55 min drive

Restaurants

  • ‪Bar da Praia Pontal do Cupe - ‬5 min drive
  • ‪Restaurante Vivá - ‬17 min walk
  • ‪Restaurante Flor de Sal - ‬4 min walk
  • ‪Bar Pé Na Areia - ‬9 min walk
  • ‪Restaurante Papoula - ‬5 min walk

About this property

Enotel Porto de Galinhas - All inclusive

Family-friendly beachfront location with 7 outdoor pools
Enotel Porto de Galinhas - All inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Enotel Porto de Galinhas - All inclusive, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available. A complete renovation of Enotel Porto de Galinhas - All inclusive was completed in October 2020.

This 4-star Ipojuca property is smoke free.

  • 715 guestrooms or units
  • 4 levels
  • 5 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • Conference rooms
  • Built in 2006
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Enotel Porto de Galinhas - All inclusive offers 715 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower, complimentary toiletries and hairdryers. Housekeeping is provided on a daily basis.
Spa Leger has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is open daily.

Languages

English, German, Italian, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 poolside bars
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Restaurante

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Lazy river
  • Mini golf
  • Playground
  • Racquetball/squash
  • Volleyball
  • Waterslide

Family friendly

  • 7 outdoor pools
  • Baby bath
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference space
  • Coworking space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • In-room roll-in shower
  • Lift
  • Low-height counter and sink
  • Pool access ramp on site
  • Raised toilet seat
  • Smooth flooring in public areas
  • Transfer shower
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 4 floors
  • 5 buildings
  • Banquet hall
  • Built in 2006
  • Renovated entire property - October 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Meals at the property's theme restaurants are available by reservation only.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. Cashless payment methods are available for all transactions.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Pool access available from 9:00 AM to 5:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Enotel
Enotel Porto de Galinhas
Enotel Resort
Enotel Resort Porto de Galinhas
Enotel Acqua Club - Porto De Galinhas Brazil
Enotel Porto Galinhas De
Enotel Porto Galinhas Hotel
Enotel Convention Porto Galinhas All Inclusive
Enotel Convention All Inclusive
Enotel Convention Porto Galinhas
Enotel Convention
Enotel Convention & Spa Porto De Galinhas, Brazil
Enotel Convention All Inclusive All-inclusive property
Enotel Convention Spa Porto de Galinhas All Inclusive
Enotel Resort Spa Porto de Galinhas
Enotel Convention Inclusive

Frequently asked questions

What is the cancellation policy at Enotel Porto de Galinhas - All inclusive?

Enotel Porto de Galinhas - All inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Enotel Porto de Galinhas - All inclusive?

Yep, Enotel Porto de Galinhas - All inclusive has a free self car park.

Are there any beaches close to Enotel Porto de Galinhas - All inclusive?

Yep, Enotel Porto de Galinhas - All inclusive is a short 18-minute walk from Maracaipe Beach. Fun beach activities include snorkelling, scuba diving and body boarding. You can also find motor boats and boat tours.

Is there a spa on site at Enotel Porto de Galinhas - All inclusive?

Yep, Spa Leger is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Enotel Porto de Galinhas - All inclusive have a pool?

Enotel Porto de Galinhas - All inclusive has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 9:00 AM to 5:00 PM.

Does Enotel Porto de Galinhas - All inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Enotel Porto de Galinhas - All inclusive?

Enotel Porto de Galinhas - All inclusive features 2 poolside bars, 7 outdoor pools and a full-service spa.

What makes Enotel Porto de Galinhas - All inclusive a romantic place to stay?

Couples spa treatments and free beach cabanas, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Enotel Porto de Galinhas - All inclusive.

Is Enotel Porto de Galinhas - All inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as baby baths and childcare services in the guestrooms, it's no surprise that Enotel Porto de Galinhas - All inclusive is a hit with families.

Is there a free airport shuttle available at Enotel Porto de Galinhas - All inclusive?

No, Enotel Porto de Galinhas - All inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Enotel Porto de Galinhas - All inclusive?

Relax with a coldie at the 2 poolside bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Enotel Porto de Galinhas - All inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Enotel Porto de Galinhas - All inclusive?

No, pets are not allowed.

Enotel Porto de Galinhas - All inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 254 out of 491 reviews
Rating 8 - Good. 121 out of 491 reviews
Rating 6 - Okay. 78 out of 491 reviews
Rating 4 - Poor. 20 out of 491 reviews
Rating 2 - Terrible. 18 out of 491 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort

Não recomendo

A estrutura do hotel é maravilhosa. Os quartos, amplos, com camas boa, banheiro bom. Tem muitas piscinas. No entanto, a alimentação deixa muito a desejar. Pra consumir qualquer coisa tem que passar por fila. Os alimentos são feitos de qualquer jeito, sem cuidado. Infelizmente não volto e não recomendo.
Stayed 3 nights in May 2025

10/10 Excellent

Iris

Stayed 4 nights in Apr 2025

10/10 Excellent

Tatiana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 2 nights in Apr 2025

10/10 Excellent

Johan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing how they keep a big resort running smoothly day after day. Great for families. We had a great time. Thank you for a job well done.
Stayed 1 night in Apr 2025

2/10 Terrible

Sabrina

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, food is terrible. Hotel workers very lazy. I never saw coconut, popsicle they let the place open for 2 hours. If you are in the place of all you can eat it shouldn’t have a time specific to get a popsicle. specific to get it a popsicle. The amount of money I spend I would stayed in a better hotel and clean and eat on a different restaurant. Food don’t have a taste. The temaki night is horrible the lady smashing the sushi rice and wetting her hand in a bowl of water. Like WTH does that.
Stayed 5 nights in Mar 2025

4/10 Poor

GEORGINA, Rosario

Disliked: Cleanliness, staff & service, property conditions & facilities
limpieza: siempre quedaba arena en los pisos en la habitacion solo hay dos tomacorriente, en el bano no hay perchas donde colgar las toallas, en la habitacion no hay vasos. Staff & service: tuve inconvenientes con la llave electronica, espere al tecnico mas de media hora sin respuesta, espere a la supervisora de la noche mas de 20 minutos. La gerenta del hotel prometio una respuesta, nunca la daba y solo luego de mi 2º reclamo se digno a contestar.

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia ENotel

Desde a chegada no check in a recepção foi excepcional, chegamos um pouco antes e liberação o consumo. Surreal de bom. e na Saida tbm foi super rápido.
Stayed 1 night in Mar 2025

2/10 Terrible

Christianne

Travelled with family
Disliked: Staff & service, property conditions & facilities
Fiquei muito decepcionada com o hotel. Fui há 10 anos e gostei muito, por isso resolvi voltar agora com minha família. Porém, o hotel aumentou e está lotado, inchado, mas a estrutura não comporta o aumento de hóspedes: filas enormes desde o momento do check in e pra todas as alimentações (exceto no restaurante de hambúrguer - único que fomos muito bem atendidos e sem precisar aguardar). A comida foi decepcionante: apesar de ser all inclusive o hotel lotado é um desincentivo à alimentação a qualquer hora - desde o café da manhã até o jantar e passando por todos os bares e lanches. Outro problema básico que tivemos: a TV que não funcionava. Levou mais de 48h pra conseguirmos ser atendidos pra resolver um problema cotidiano. Em resumo: não volto e definitivamente não indico.
Stayed 7 nights in Mar 2025

8/10 Good

Lucineide

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

8/10 Good

Maria Manuella

Travelled with family
Liked: Staff & service

Recreador de 10 a 12 que nao cumpriu a recreacao

A recreacao de 10 a 12 anos de idade precisa ser revista, na terca- feira de carnaval, o recreador, no horario da recreacao, que era daa 30 as 22:30, levou as criancas para jantar na pizzaria, apesar de todas dizerem que tinham jantado e queriam brincar…. Passaram 1 hora na fila de eapera do restaurante e depois so tiveram 30 min pra brincar. Ja a recreacao de 7 a 8 anos esta de parabens! Recreadores muito simpaticos, fazendo com que as criancas quisessem ficar brincando ate tarde.
Stayed 5 nights in Feb 2025

10/10 Excellent

Gerson L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incrível!!!

Excelente, tudo impecável. Tivemos uma estadia alem de nossas expectativas.
Stayed 4 nights in Feb 2025

6/10 Okay

Carlos

Travelled with family
Disliked: Cleanliness
Stayed 3 nights in Feb 2025

10/10 Excellent

Marineia Ferraz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia perfeita, excelente lugar, amei.

Estadia perfeita, poderíamos ter ficado mais uma semana para poder aproveitar e conhecer todo o resort, é muito grande, organizado e uma delícia de se hospedar.
Stayed 4 nights in Feb 2025

8/10 Good

Clayton

Liked: Staff & service
Stayed 4 nights in Feb 2025

8/10 Good

Cristiane

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

6/10 Okay

Thiago

Stayed 6 nights in Dec 2024

8/10 Good

Rosane

Stayed 4 nights in Dec 2024

6/10 Okay

Rubia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Silvana

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Marcelo

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

10/10 Excellent

ELIANE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Ivania

Travelled with family
Liked: Cleanliness, staff & service
O lugar é lindo, comida boa, piscinas são limpas, jardim bem cuidado, porém, me acomodaram lá no último bloco, longe da praia e das piscinas. Tinha que andar muito para chegar até a orla. A internet é péssima. As espreguiçadeiras são poucas, então, tem que acordar 7h e subir lá em cima antes de tomar café da manhã para marcar uma espreguiçadeira pq senão fica sem lugar na piscina e frente para a praia. Não tem ninguém para auxiliar com as malas e com informações no desembarque quando chega. Pelo preço que cobram poderiam ter um hoster auxiliar no embarque e desembarque e para conduzir os hóspedes na chegada até a recepção e na saída até o carro. No check out não me avisaram que teria que liberar a entrada do Uber. Tive que sair com as malas pra fora da portaria para embarcar. Não tem funcionário para auxiliar com informações sobre check out e bagagens tanto na entrada como na saída. A pizzaria parece que a gente tá pedindo esmola. O período é curto. Abre somente das 19 as 21. Como é muita gente, não dá conta. Se chegar às 19 consegue lugar. Se chegar às 20 já está lotado e tem que ficar aguardando do lado de fora até desocupar mesa. Como é rodízio, demora muito para desocupar. Poderiam abrir horário maior visto que a demanda é grande. Do mais, correu tudo bem. Os bares tem bebidas ótimas, tem banheiro em todos os lugares. Essa parte eu amei. O restaurante é bem servido e fica aberto até às 16h para almoço. Não tem frescura de roupa para entrar.
Stayed 5 nights in Oct 2024

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi muitooo bommm! Com certeza voltaremos! Muita atividade pra crianças! Tudo ótimo 👏👏👏
Stayed 3 nights in Oct 2024

2/10 Terrible

Ronaldo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Educação ZERO

Tive uma péssima experiência nesse resort. A qualidade do quarto e da comida nem vou colocar em questão. É compatível com o preço da diária. Agora o atendimento foi um dos piores que já tive. No checkout um rapaz de nome João totalmente despreparado não me deixou fazer o checkout simplesmente porque eu tinha esquecido o cartão/chave dentro do quarto. Como o quarto era super longe da recepção, eu pedi para ele passar um rádio para a camareira mais próxima entrar e pegar as chaves, mas ele foi super rude comigo dizendo que eu teria que voltar lá para pegar as chaves, senão não faria o checkout. Ele deu a entender que eu estava mentindo e que a chave estava comigo e eu não queria entregar, como se fosse ROUBAR uma chave de hotel. Eu insisti e disse que não voltaria no quarto só por isso. Então ele me fez pagar uma multa de 30 reais por não estar com a chave no checkout. Então eu perguntei se o problema era só pagar os 30 reais e paguei. Achei um absurdo e nunca tinha passado por algo parecido em nenhum outro hotel do planeta Terra.
Stayed 3 nights in Oct 2024

8/10 Good

Erico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024